Trouvez des vols pas chers avec United Airlines

Points négatifs : United airlines staff were very grumpy

Missed flight

Points négatifs : Our plane was 2 hours late from San Francisco and we missed our flight to Columbia.

Late, As usual

Points positifs : Arrived safely

Points négatifs : Late arrival of aircraft. Mechanical problems with navigation able to get through that but took off one hour late. The usual.

Bad carry on experience

Points positifs : It was a good flight, everything was good as expected.

Points négatifs : The carry-on I had was oversized, so I paid the$30 fee. Then I got to the gate and they informed me that the Representative was supposed to give me a luggage label along with my receipt. I only got my receipt and I was then charged another$65 for my bag. Not happy about that additional baggage fee.

Baggage Claim an issue at IAH

Points positifs : United Terminal in Chicago had limited seating and dining options. Flight was overbooked, but boarded quickly.

Points négatifs : Baggage claim at IAH took 45 minutes. Incorrect claim area was indicated for first 25 minutes, with over 200 people crowded around 1 claim area with 12 others open. Finally switched and bags took another 20 minutes. Baggage claim always takes over 30 minutes at this airport. Subway is rickety and outdated.

Points négatifs : No Wi-Fi and no food