Trouvez un billet d’avion pas cher pour Melbourne

Points positifs : "It was a great flight!"
Points négatifs : "nothing, pretty much perfect!"

Points positifs : "Decent crew, nice snacks."
Points négatifs : "Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay."

Points positifs : "Speedy boarding and good locker space"
Points négatifs : "Lack of room in seat especially with seat in front reclined."

Points positifs : "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."

Points positifs : "The crew on Virgin Atlantic was superb!"

Points positifs : "The crew where awesome and catered to every need and requirement."
Points négatifs : "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."

Points positifs : "The boarding was fast."
Points négatifs : "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."

Points négatifs : "They have to uptade the airplanes"

Points positifs : "Great attentive service, good food and in-flight entertainment"

Points positifs : "Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing."
Points négatifs : "Lack of importance shown to safety of young children."

Points positifs : "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Points négatifs : "Long flight lol j/k can't help that. It was a great flight, no complaints"

Points positifs : "modern comfortable plane, in flight entertainment was good, service was outstanding."
Points négatifs : "food was meh at best, seats in economy are tight and there is no legroom"

Points positifs : "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Points négatifs : "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"

Points positifs : "Amenities"
Points négatifs : "Bed was incredibly uncomfortable in first class. It was like sleeping on the floor. People talking loudly in the bar late into the night, which made it even harder to sleep. Didn’t sleep a wink on this 10 hour flight."

Points positifs : "The crew was pleasant and attentive"
Points négatifs : "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."

Points positifs : "Cabin crew were accommodating and nice throughout the flight. Meals were good and the service was quick. Large range of entertainment selection for the trip helped pass the time."
Points négatifs : "The check in process and boarding process were very slow. It made going through security a bit stressful and I didn't have much time after going through the security to use the bathrooms or get a quick bite to eat before the plane boarded."

Points positifs : "Smoothest long flight I’ve ever had. No hassles checking in, boarding or leaving the aircraft. Bags checked through to final destination without any problem. Good employees at the check-in counter and at the boarding gate. Service was good at LAX."
Points négatifs : "Cabin service somewhat spotty. I was not served breakfast and had to ask for a meal even though all those sitting around me were served. My wife did not get the coffee she requested even though it was promised twice. Trash accumulated at our seat making use of the tray awkward. I tried to pre-pay for extra luggage on-line before the flight but the web site would not allow me to do so. We paid $100 per extra bag at check-in."

Points positifs : "Staff was very friendly"
Points négatifs : "Headphone jacks are costume, could not use my own."

Points positifs : "I loved how the airline crew were very accommodating. This was an awesome experience. A+++"
Points négatifs : "I have no complaints."

Points positifs : "Flight attendants were excellent!"
Points négatifs : "No indication of where to go to get to connecting flight. Luckily we had 2 1/2 hours to find the flight."

Points négatifs : "Food was hard and little stale."

Points positifs : "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Points négatifs : "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."

Points négatifs : "Flight was cancelled ."

Points positifs : "Boarding, flight and crew all great. Having the connecting security pass in the airport which is a lot less busy than the main area. Good info given for connection."
Points négatifs : "Food (main meal) wasnt the best but great snacks and drinks. Having to check in again in gatwick even though jad boarding passes."

Points positifs : "Service"
Points négatifs : "The seats are a bit uncomfortable for such long flights. Crue was excellent"

Points positifs : "Crew was professional."
Points négatifs : "Couldn't stretch my right (window side) leg. Display quality was poor."

Points positifs : "The food was AMAZING. No, seriously. Everything we had was great."

Points positifs : "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Points négatifs : "Refund of the whole flight."

Points positifs : "Helpful flight attendants"
Points négatifs : "Delay at the airport due to system down where agents had to check in everyone manually"

Points positifs : "Fast check in Fast security line Upper Class Clubhouse Fast boarding Excellent onboard service Great crew"
Points négatifs : "Old entertainment system Although the seats can be turned into a bed they don't fully recline"

Points positifs : "I was very impressed by the generosity you show concerning food och drink. the staff was kind and glad."
Points négatifs : "I never understood how to connect the earphones to the screen so I couldn't ser any movie. But - I could have asked the staff of course ..."

Points positifs : "Leg room in economy was good. Staff very professional and made a long flight bearable."
Points négatifs : "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."

Points positifs : "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Points négatifs : "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."

Points positifs : "A large selection of movies, shows and music to choose from. Flight crews were attentive and friendly."
Points négatifs : "The narrow space between each rows for passengers to move from their seats."

Points positifs : "Entertainment selection Cabin Service associates were very good WiFi service available"
Points négatifs : "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."

Points positifs : "The Business - was The Business! Loved it."

Points positifs : "I thought the food was mediocre for business class"

Points positifs : "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Points négatifs : "Back to Air France next time!"

Points négatifs : "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"

Points positifs : "The crew where very attentive and helpful."
Points négatifs : "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."

Points positifs : "Genuinely pleasant cabin crew, good service, good food."
Points négatifs : "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."

Points positifs : "great food and service!"
Points négatifs : "It got a little cold in the cabin for a few hours."

Points négatifs : "They tried checking my carryon luggage because they said it was overweight and it would be $130. This is absurd, especially since it isn't going to change in weight by getting checked. I refused to pay this amount. The flight was also 3 hours delayed, almost missed my connection back to the states from SYD. Other international flights offer free meal service, you were lucky if you got water on this flight and had to pay for any snacks."

Points négatifs : "It wasn't clear that we would need to pay to check our luggage, especially since every international flight I have ever been on allows you a checked bag at no cost. When we got to the airport it cost us $130 each to check our bag which we were told it would have been around $50 if we had done it online ahead of time (if we knew). $130 per bag is excessive for checked luggage and we were extremely frustrated and disappointed. I like to fly Virgin when I can due to comfort but that experience left much to be desired."

Points négatifs : "Never seen an international flight charges checked in luggage $130 US dollars a piece"

Points positifs : "Friendly crew and good food"
Points négatifs : "Nothing"

Points positifs : "Flight was on the emptier side, so my boyfriend and I each got our own entire rows to lay down and sleep the entire flight. Which was great, since I had just spent 6h vomiting from bali belly on the previous flight. Liked that they accommodated my GF meal."

Points négatifs : "Why are there no plug-ins?! That was very disappointing..."

Points positifs : "Not much not to like about this experience except for cramped seating in coach."

Points positifs : "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Points négatifs : "La Nourriture, le personnel, le confort."

Points positifs : "Entertainment selection was nice."
Points négatifs : "Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short."

Points positifs : "Just ok"
Points négatifs : "Can't understand why it was delayed"

Points négatifs : "We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding."

Points positifs : "The pilot did an awesome job of welcoming travelers and keeping them updated on the flight status."
Points négatifs : "I sat almost to the back and there was not enough lunch by the time the crew made it back there so I had to eat breakfast instead of lunch."

Points positifs : "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Points négatifs : "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."

Points positifs : "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Points négatifs : "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."

Points positifs : "Équipage commercial chaleureux et efficace"
Points négatifs : "Angle inclinaison des sièges de première"

Points positifs : "Liaison quotidienne fiable"
Points négatifs : "C’est un petit jet avec espace limité"

Points positifs : "Food and movies"

Points négatifs : "Tout"

Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"

Points positifs : "Personnel courtois"
Points négatifs : "2h de retard ..."

Points positifs : "yes crew were very good"

Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."

Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "tout"
Points négatifs : "le confort des sièges"

Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"

Points positifs : "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Points négatifs : "Un autre transporteur!?"

Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."

Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"

Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"

Points positifs : "The crew was amazing, the seats were medium on the comfort range."
Points négatifs : "More comfortable seats and more leg room!"

Points positifs : "Luggage plane to carousel at Atlanta way too slow"
Points négatifs : "Smooth flight, more than average beverages serving; food fine. Seats too small."

Points positifs : "Tout est dit plus haut"
Points négatifs : "Tout est dit plus haut"

Points positifs : "Sky Priority L’espace pour les jambes"
Points négatifs : "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"

Points négatifs : "Ras puisque j'ai pas pu le prendre!"

Points positifs : "Rien"
Points négatifs : "Ils ont annoncé un retard d'une heure reçu sur mon email, je suis donc allé à l'aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J'ai donc raté l'avion, ils m'ont donné un billet gratuit par contre je n'ai pas pu être à mon rdv qui était important"

Points négatifs : "Had problems with wheelchair in Paris at the boarding gate. I was supposed to pre board and I was the last person on the flight."

Points positifs : "Friendly crew"

Points négatifs : "Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good."

Points positifs : "Personnel professionnel et accueillant, départ et atterrissage à l’heure"

Points positifs : "Kindness of the staff"

Points positifs : "Excellent crew."
Points négatifs : "Could not get the delta Wi-Fi to work. Also my seat nearphone jack was broken."

Points négatifs : "plane was a bit old. tiny tv screen"

Points positifs : "Perfectly on time. Good food and very good friendly service!"

Points positifs : "Flight left and arrived on time. Smooth flight, so the weather gets credit for that. Seats a bit more roomy than the horrible sardine cans I've become accustomed to being squished into on Delta flights."
Points négatifs : "The provided earphones are useless. Next time I'll have to bring some from home. I only could watch films with "closed caption.""

Points positifs : "Equipe sympa et investie."
Points négatifs : "Vieil A380 avec des sièges peu confortables mais surtout une télé et un service VOD sordide. Dîner et boissons bonnes mais petit déjeuner infecte. Pain « étouffe-chrétient »"

Points positifs : "Service et accueil"
Points négatifs : "Le retard de plus de deux heures!"

Points positifs : "Direct flight from CDG to IND."

Points négatifs : "knees were jammed into the seat in front of me."

Points positifs : "Wonderful. Food was great.i"
Points négatifs : "I love everything"

Points positifs : "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Points négatifs : "seats too close from front to back, and not adequately cushioned"

Points positifs : "The service on our flight was absolutely amazing, the food was surprisingly great, and the long ride was as comfortable as it could have been in an economy booking."
Points négatifs : "My entertainment pad malfunctioned the whole time, even after it was reset. Thankfully I had enough things to keep me busy on my own, but it still would have been nice to have."

Points positifs : "Service de crew à bord, très gentil."

Points positifs : "Service was good. Was upgraded for more space."
Points négatifs : "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."

Points négatifs : "The business class seat is just complety outdated"

Points négatifs : "Pas de l'eau"

Points positifs : "Pas eu lieu"

Points négatifs : "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."

Points positifs : "Overall a nice and good flight"
Points négatifs : "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."

Points positifs : "Information sharing by pilots and crew. Economy class leg room is good."
Points négatifs : "All good up to the level"

Points positifs : "Staff were professional and polite."
Points négatifs : "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Points négatifs : "Crew members in Amsterdam were very rude and disrespectful"

Points positifs : "Crew was nice and pleasant"
Points négatifs : "Flight very late"

Points négatifs : "Don’t be late"

Points positifs : "Crew were great"
Points négatifs : "Refreshments"

Points positifs : "Crew was helpful and food was very good"
Points négatifs : "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Points positifs : "Friendly crew, upgraded seat was worthwhile"
Points négatifs : "More snacks in between meals,"

Points positifs : "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Points négatifs : "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Points positifs : "Seat comfortable"
Points négatifs : "Flight was delayed and overhead bin space was very small"

Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Points positifs : "My seat"
Points négatifs : "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"

Points positifs : "Nothing"
Points négatifs : "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"

Points positifs : "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Points négatifs : "The earphones could have worked!"

Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"

Points positifs : "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Points négatifs : "No downsides at all"

Points positifs : "great crew and comfortable flight."
Points négatifs : "sceens in the plane to show map and direction of travel"

Points positifs : "The crew was very nice"
Points négatifs : "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Points positifs : "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Points négatifs : "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Points négatifs : "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Points positifs : "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Points négatifs : "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Points positifs : "Friendly crew."
Points négatifs : "So many people on a 747!!"

Points négatifs : "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Points négatifs : "Boarding was confusing and disorganized"

Points négatifs : "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."

Points positifs : "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Points négatifs : "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."

Points positifs : "Nice to have a wrap for the snack."
Points négatifs : "Would have preferred boarding by row - back of the flight first so would have been more organized."

Points positifs : "We got a meal for a 1h flight only"
Points négatifs : "No entertainment but normal for this type of flight"

Points positifs : "Overall everything was ok."
Points négatifs : "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Points négatifs : "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Points positifs : "Nothing"
Points négatifs : "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Points positifs : "Premium economy service was good."
Points négatifs : "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Points positifs : "Delayed flight but staff apologized as for safety reasons."
Points négatifs : "Very late arrival"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Le menu est à améliorer"

Points négatifs : "Crowded seating, wake-up for breakfast service two hours before arrival"

Points négatifs : "Boarding was a free for all. The travelers did not pay attention to the priorities."

Points négatifs : "vol retardé"

Points positifs : "La puntualidad"
Points négatifs : "Toute c’est parfait"

Points positifs : "J’aime sa ponctualité"
Points négatifs : "Rien"

Points négatifs : "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Points négatifs : "Too late i missed my connection flight"

Points positifs : "Nothing. Didn’t get to take the trip and had no customer service to assist in any respect to have a voucher or credit or anything. Garbage"
Points négatifs : "Everything. Coronavirus lock down sucks, but some sort of accountability would be nice for having my money simply stolen."

Points positifs : "The seat wasn’t fine but the person next to me was taking more space he was older with disabilities so it was understandable. Overall was ok."
Points négatifs : "First class"

Points positifs : "Je n'ai pas pu embarquer dans le vol car l'agente de bord a fermé les portes avant que je ne puisse présenter mon billet d'immigration qui était dans mon sac."
Points négatifs : "Je n'ai pas pu embarquer dans le vol car l'agente de bord a fermé les portes avant que je ne puisse présenter mon billet d'immigration qui était dans mon sac."

Points positifs : "The seat was very comfortable the service was terrible the flight attendant helped the attendants in coach before taking care of the 3 passengers in first it was disrespectful the peanuts were horrible and the wine was terrible"
Points négatifs : "Do you really want a list?"

Points négatifs : "To have us sit together"

Points positifs : "Oui pour le personnel et correct pour le confort"
Points négatifs : "Par contre au moment de l achat du vol il m a fait choisir mes sièges dont j ai payé 13$ et quand j arrive à l aéroport il faut choisir des sièges donc j ai payé 68$ pour rien je vais faire annule la transaction chez visa"

Points positifs : "Flight was on time right on schedule."
Points négatifs : "Checking in to front desk was really slow. Need more personal to speed the process. Thanks"

Points positifs : "Ce qui m'aurait plu c'est de ne pas être obligée de voyager avec un chien . Qu'est ce que un chien faisait dans un avion en train de voyager avec les passagers? Pas de liesse, et la seule fois que je l'ai vu dans une cage, c'etait pour le transporter c'est pendant le debarquement."
Points négatifs : "Pour un vol international de plus de 4 heures est plutôt surprenant, et desagreable, le fait que l'equipage de l'avion n'ait jamais offert de rafraichissements pendant le vol (never mind de nourriture). Il a fallu que les passagers demandent, à la pièce, d'avoir quelque chose à boire, pour en avoir"

Points positifs : "Divertissement"
Points négatifs : "L’avion est parti sans moi et 4 autres passager sans avoir fait d’appel final"

Points positifs : "Repas à bord Personnel courtois"

Points négatifs : "Temperature in cabin whille boarding was ridiculously hot . They didn’t turn the ac on until we took off. Very uncomfortable"

Points négatifs : "Un lounge skyte au t4 de Cancún aurait été top"

Points négatifs : "Le personnel a l’enregistrement préfère parler entre eux plutôt que vous apporter de l’attention. ces personnes ne devraient pas travailler au contact des clients."

Points positifs : "Personnel très aimable. Cabine moderne et fonctionnel. Siège confortable."
Points négatifs : "Les sièges business devrait être un petit peu plus large au niveau des épaules en position lit. Mes épaules touchées des 2 côtes. Aussi prévoit un petit peu plis de place au niveau des pieds aussi en position lit."

Points positifs : "Great service and comfort"

Points positifs : "le personnel très professionnel et affable. La traduction anglaise manque de volume et très difficile à entendre sur les 4 avions"
Points négatifs : "Le confort des sièges et la station de divertissement très médiocre"

Points positifs : "À l'heure. Personnel sympathique!"

Points négatifs : "En arrivant à Montréal, il n'y avait pas de fauteuil roulant pour mon épouse. Elle a du marché tout l'aéroport jusqu'à la douane ce qui est très long pour quelqu'un d'anticiper. C'est la seule place où nous avons du nous débrouiller seul."

Points négatifs : "Etre à l'heure"

Points négatifs : "Horrible food for a business class"

Points positifs : "Complimentary food and drink, including one serving of alcohol if desired. Wonderful touch!"
Points négatifs : "I just happened to be in a seat directly in front of the emergency exit, so it did not recline. This was not very comfortable, but understandable. However, there should be an alert about this feature when booking flights."

Points positifs : "Confort de l’avoin"
Points négatifs : "Rien"

Points positifs : "Le confort des sièges étaient passable peut-être est-ce normal après 5 heures de vol"

Points négatifs : "Good attention in food services."

Points négatifs : "Attendants were rude or looked at me like I was inconviniencing them. Not good service at all."

Points positifs : "That we arrived pretty soon, but what was my surprise, we landed at a different place."
Points négatifs : "More than two hours almost 3 of delay and I had an emergency"

Points positifs : "Personnel souriant et aimable."
Points négatifs : "Une seule toilette fonctionnait durant le voyage. Beaucoup d’attente pour les utiliser."

Points positifs : "Very friendly crew, plenty of drinks. Easy and organized boarding process"
Points négatifs : "Free WiFi would be nice"

Points négatifs : "Nous avons dû attendre plus d'une heure sans nouvelles avant de se faire dire que nous aurions encore 1 h de plus de retard. Nous sommes partie avec près de 3 h de retard. Les écrans tombaient en panne de tous les passagers et l'équipage semblaient ne pas s'en soucier. Pourtant un redémarrage a réglé le problème. (fait a la demande des passagers)."

Points positifs : "Vol pas trop long."
Points négatifs : "Délai d'embarquement et pas de divertissement."

Points positifs : "Espace dans l'avion. Divertissement."
Points négatifs : "Pas de choix de repas."

Points positifs : "Ce n'est pas la première fois que nous voyageons avec AeroMexico. Nous avons toujours eu un voyage satisfaisant pour un prix excellent."

Points positifs : "Super vol"

Points positifs : "Flight on time, easy bording process"
Points négatifs : "The day before departure I prepared for an easy checking process at the airport & consulted aeromexico website about baggage and called Your customer service dpmt to ensure I understood the limitations in size, number and weight for my baggage. However at the check-in the weight allowance in cabin for the 2 pieces was the weight for one carry on not for this and the personal item I was told by phone."

Points positifs : "Le service et la nourriture"
Points négatifs : "Le confort des bancs"

Points positifs : "Le service et la nourriture !"
Points négatifs : "Le confort des bancs"

Points positifs : "It was a great flight. The Aeromexico plane had great service. Enjoyed watching movies during the flight."

Points positifs : "Everything else was average."
Points négatifs : "The gate crew was rude and was unclear as to what was wanted. We were paged overhead to another gate after we had checked in and were given attitude at boarding time for not checking in again. The flight was hot and felt like no A/C was on."

Points négatifs : "Seats"

Points positifs : "As above"

Points négatifs : "I missed my flight by minutes and they did not try to help me at all! They told me that I would have to buy a new ticket, which was going to be twice as much as what I payed for my original ticket. I lost the money for the ticket and my weeks vacation."

Points positifs : "The crew was very nice helpful and always there in case of questions. We arrived earlier for about 18 minutes it was unexpected but good. Thank you."
Points négatifs : "This time the flight had a no service bathroom in the back so because of that there was a huge line. I think in those situations the first class bathroom should be an option to use it was a little or more than that for some passengers because some times is hard to wait. But first time this happens and is not the crews fault. Thank you"

Points positifs : "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Points négatifs : "Let a dog on board that barked the entire flight."

Points positifs : "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."

Points positifs : "They kept close to schedule."
Points négatifs : "The division of lines with the passeengers."

Points négatifs : "Annulation du vol de retour apres un no-show à l’aller. Aucune information de leur part. J’ai du racheter 3 billets d’avion, plus de 2000$ de frais. Derniere fois avec cette compagnie."

Points positifs : "Un check-in incroyable, un personnel très attentionné de l'enregistrement à la porte d'embarquement. Vol avec 1 heure d'avance sur le nouveau Boeing Dreamliner. Diner copieux, service de boissons à répétition. Espace pour les jambes entre les sièges."
Points négatifs : "Le système de divertissement n'est pas le meilleur (contrairement à Emirates ou British Airways)."

Points négatifs : "Lack of entertainment"

Points positifs : "They took very good care of my fragile box."

Points positifs : "Having a direct flight from Mexico City at a great price with excellent service, what's not to like about it!"

Points positifs : "Super"
Points négatifs : "Super"

Points positifs : "Friendly crew"
Points négatifs : "Na"

Points positifs : "The crew did a great job. The seat was uncomfortable after such a long flight. But that is to be expected, I guess. The lady, kicking our seats behind us, because she felt it was disrespectful to recline your seat, even during a 9 hour flight, was the only drawback. But the crew responded approp"
Points négatifs : "The best part about the food was the ice cream. The rest of the food was lackluster, but what I expected on a flight. The lady kicking our seats behind us because she thought it was disrespectful to recline made for an uncomfortable flight. The rest was as good as expected on American Airlines"

Points négatifs : "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"

Points positifs : "nothing since i was not able to make it on time"
Points négatifs : "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"

Points négatifs : "The service and courtesy of the staff wasn’t great."

Points positifs : "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Points négatifs : "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."

Points positifs : "Le personnel est parfait"
Points négatifs : "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"

Points positifs : "Nothing"
Points négatifs : "Everything"

Points positifs : "Presque tout."
Points négatifs : "Le prix du bagage à payer en plus du prix"

Points négatifs : "Le vol a ete annulé et j ai ete bloque sans voucher ou support"

Points positifs : "Visiter l’aerairport de JFK"
Points négatifs : "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"

Points négatifs : "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"

Points positifs : "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Points négatifs : "Le service à la clientèle"

Points négatifs : "Une heure de retard au décollage"

Points positifs : "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."

Points positifs : "The inflight entertainment and WiFi was great."
Points négatifs : "The food could’ve been better"

Points négatifs : "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."

Points positifs : "A l'heure"
Points négatifs : "Sièges inconfortables. Assis trop haute."

Points positifs : "Tout s’est bien passer, c’etait facile."
Points négatifs : "La temperature durant le vol était mouvementé"

Points positifs : "Smooth"

Points positifs : "The wifi actually worked!"
Points négatifs : "Seats are so small and I even purchased the extra leg room"

Points positifs : "People on the planes were nice"
Points négatifs : "The guy at the gate in france made me check my bag, he said it was due to the size but people were walking by with bigger bags and he didn't seem to care about them at all. Not sure why he singled me out. Also took my passport, which he wasn't doing for other passengers and told me to board the plane. I had to ask multiple times for him to return my passport. Not sure if it was his first day or something but it was a very frustrating experience."

Points positifs : "X"
Points négatifs : "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."

Points positifs : "Great food, on time, smooth service"

Points positifs : "Great Airport and easy access to the gates and transportation."

Points positifs : "It was on time."
Points négatifs : "It was fine"

Points positifs : "Flight on time"
Points négatifs : "Service, quality of food, availability of food choices"

Points positifs : "Rien"
Points négatifs : "Retard d’une heure"

Points positifs : "Boarding, crew, frequent refreshments."
Points négatifs : "Entertainment was virtually non-existent"

Points négatifs : "Additional cost for luggage"

Points positifs : "The food choices were good and the entertainment."
Points négatifs : "The seats were uncomfortable and the tray table was really low."

Points positifs : "La bonne ponctualité pour un vol intra US"
Points négatifs : "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"

Points négatifs : "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"

Points positifs : "tout le service en général."
Points négatifs : "rien"

Points positifs : "No negative surprises"
Points négatifs : "Boarding was a little chaotic, but not hideous."

Points négatifs : "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."

Points négatifs : "lack . of service from crew ( business class) crew attitude... seats uncomfortable/lack of storage for personal items"

Points positifs : "More Space between passengers. Would like not to be in constant contact with someone."
Points négatifs : "There was no room."

Points négatifs : "Very cramped."

Points négatifs : "Where me seat was located and being able to set with my family."

Points positifs : "Nothing"
Points négatifs : "Everything."

Points positifs : "Flight was on time, crew was friendly."
Points négatifs : "There are no blue US custom declaration forms on the flight anymore. Many people cannot access the automatic kiosks, and I wish we could still have access to the forms while on the plane. It is stressful to have to do it after landing, with no real place to write. The flights were both fine, but the layover in DFW was a nightmare. Thankfully we landed 30 min early, but we only made our connection with a few minutes the spare. We ran through the airport, and had to ask many people if we could go ahead of them at the security. We didn't have time to use the bathroom and buy water/food. I understand this is not the airline's fault, but I would recommend extending the minimum connection time at this airport."

Points positifs : "Crew was lovely. Attentive but not annoying."
Points négatifs : "Not until the cabin doors closed did I realize the plane didn't have an individual entertainment system."

Points positifs : "Les hôtes étaient aimables"
Points négatifs : "Une barre tendre comme déjeuner! Ils auraient pu faire mieux"

Points négatifs : "un vol de sept heures sans un écran individuel, une première pour moi après de nombreux voyages. un vol transatlantique n'est pas un vol intérieur, pouvoir se distraire avec un film de son choix est un minimum surtout au prix du billet."

Points négatifs : "Décollage en retard et arrivée avec plus de 40mn de retard Pas de classe premium eco et pas de possibilité d’avoir un espace avec un de place pour les jambes au comptoir Pour information générale , les places en économie sont très exiguës et généralement j’essaye de ne pas prendre de vol AA si je ne peux pas prendre à l’avance un siège sur les sortie de secours ce qui n’a pas été possible cette fois"

Points positifs : "friendly staff"
Points négatifs : "It was fine with me."

Points positifs : "Food was good. Price was decent"
Points négatifs : "No wifi. Headphones didn't work. Hardly any leg room at all."

Points positifs : "The flight went pretty smoothly, besides the hiccups."
Points négatifs : "The flight was delayed which messed up other flights. Then our bags didn't make it on our second flight."