KLM (KL)
KLM (KL)
KLM (KL)
KLM (KL)
KLM (KL)
| Code IATA | KL |
|---|---|
| Itinéraires | 350 |
| Itinéraire le plus populaire | Berlin-Tegel à Amsterdam-Schiphol |
| Aéroports desservis | 140 |
| Aéroport le plus populaire | Amsterdam-Schiphol |
Points positifs : Seat was good
Points négatifs : Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened
Points positifs : Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié.
Points négatifs : Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM.
En portant un pull et un polaire j'ai eu bien froid en cabine.
Excellent service
Points positifs : Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Points négatifs : Doesn't
Points positifs : Crew was friendly
Points négatifs : Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs
Points négatifs : KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.
Points positifs : Pleasant flight
Points négatifs : We were delayed & missed our connection
Points positifs : Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Points négatifs : Late departure. Rush to connect.
Points positifs : the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can
Points négatifs : the headrest is hard. Apart from that- all was fine
Points positifs : Seat comfortable
Points négatifs : Flight was delayed and overhead bin space was very small
Points positifs : Entertainment was amazing
Points négatifs : Seats a bit hard
Points positifs : The entertainment was amazing
Points négatifs : The seats were a bit hard
Points positifs : Good beverage service.
Points négatifs : Over an hour delayj for departure.
Points positifs : Crew was fantastic, seats and entertainment was great. Very good food choices.
Points négatifs : Everything was very good.
Points négatifs : Boarding was very slow.
Points négatifs : Entertainment
Points positifs : the drinks
Points négatifs : seat reservation. having to pay for luggage....
Points positifs : Crew was very engaging and service was good.
Points négatifs : My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.
Points positifs : Le vol était ponctuel.
Points négatifs : La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine.
Points positifs : Nice attention and good food. Plane and seats are confortable
Points positifs : Service is awesome. Food is great.
Points négatifs : People with short connection are affected by the 15 to 25 minutes delay.
Points négatifs : There was no wifi on flight
Points positifs : Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min!
Flight was delayed, without proper announcements.
Points négatifs : Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.
Points négatifs : We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.
Points positifs : The flight crew was so friendly and the food was really good.
Points négatifs : They left my bag off the plane. Ridiculous.
Points positifs : Good for both.
Points négatifs : Bigger seats.
Points positifs : Crew was ok.
Points négatifs : Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.
Points négatifs : Delays, took my hand luggage into the hold,
Points négatifs : The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos
Points positifs : Everything was smooth and effortless.
Points négatifs : Can’t think of anything.
Points négatifs : Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.
Points négatifs : This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.
Points négatifs : This was just a short commuter flight from Lyon to Amsterdam for connection.
Points négatifs : Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Points négatifs : The plane was very hot
Points positifs : Food, entertainment and crew was exceptionally friendly.
Points négatifs : Seats not great for such a long flight.
Points positifs : The space at my feet with the chair in front was a bit akward.
Points négatifs : Not being seated next to small kids. Perhaps they should have a separate section? ;-)
Points positifs : The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.
Points positifs : The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable.
The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...
Points négatifs : So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!
Points positifs : The crew
Points négatifs : Seat comfort
Points positifs : Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️
Points positifs : The crew are amazing! Attentive and friendly.
Points négatifs : The seats could have been bigger.
Points positifs : Awful
Points négatifs : Everything
Points positifs : My seat
Points négatifs : My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor
Points positifs : Cabin facilities
Points négatifs : They didn’t bring one of my bags
Points négatifs : We had 4 hour delay causing a stop over at 3am. So yeah
Points positifs : Nothing
Points négatifs : They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.
Points positifs : Crew was great and professional.
Points négatifs : Entertainment controls were outdated and confusing to operate. There were no charging ports.
Points positifs : Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!
Points négatifs : Pay attention to passengers.
Points positifs : Crew was fantastic.
Points négatifs : This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Points positifs : Nothing!
Points négatifs : We were told they were holding our flight, we ran 3 terminals and they’d already left.
Points positifs : The crew was great but the seat wasn't as comfortable and didn't have much leg room.
Points positifs : One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Points négatifs : If I knew how to recline my seat earlier. I did try several times
Points positifs : It was all fine
Points négatifs : Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund
Points positifs : Overall KLM experience is good
Points négatifs : Food quality was mediocre for a business class flight.
Points positifs : Like the overall KLM experience
Points négatifs : Food could have had better quality and the stewardess served it all at once versus in the various courses.
Points positifs : Le vol
Points négatifs : Clairement le système pour faire notre checkin online est pourri
Points négatifs : Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.
Points positifs : Nice aircraft
Points négatifs : Unexpected refueling stop.
2 hr delay
Lost connection
Reached destination after 18 hr delay
Excellent service
Points positifs : Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.
Points négatifs : Doesn't
Points positifs : Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.
Points positifs : the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can
Points négatifs : the headrest is hard. Apart from that- all was fine
Points positifs : Entertainment was amazing
Points négatifs : Seats a bit hard
Points positifs : The entertainment was amazing
Points négatifs : The seats were a bit hard
Points positifs : Crew was fantastic, seats and entertainment was great. Very good food choices.
Points négatifs : Everything was very good.
Points positifs : Nice attention and good food. Plane and seats are confortable
Points positifs : Service is awesome. Food is great.
Points négatifs : People with short connection are affected by the 15 to 25 minutes delay.
Points positifs : The flight crew was so friendly and the food was really good.
Points positifs : Good for both.
Points négatifs : Bigger seats.
Points positifs : Everything was smooth and effortless.
Points négatifs : Can’t think of anything.
Points négatifs : This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities.
Points positifs : Food, entertainment and crew was exceptionally friendly.
Points négatifs : Seats not great for such a long flight.
Points positifs : The space at my feet with the chair in front was a bit akward.
Points négatifs : Not being seated next to small kids. Perhaps they should have a separate section? ;-)
Points positifs : The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.
Points positifs : The crew
Points négatifs : Seat comfort
Points positifs : Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️
Points positifs : The crew are amazing! Attentive and friendly.
Points négatifs : The seats could have been bigger.
Points négatifs : Late departure. Rush to connect.
Points positifs : Good beverage service.
Points négatifs : Over an hour delayj for departure.
Points négatifs : Boarding was very slow.
Points négatifs : Entertainment
Points positifs : Crew was very engaging and service was good.
Points négatifs : My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.
Points positifs : Le vol était ponctuel.
Points négatifs : La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine.
Points négatifs : There was no wifi on flight
Points négatifs : We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.
Points négatifs : Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.
Points négatifs : This was just a short commuter flight from Lyon to Amsterdam for connection.
Points positifs : Crew was great and professional.
Points négatifs : Entertainment controls were outdated and confusing to operate. There were no charging ports.
Points positifs : Crew was fantastic.
Points négatifs : This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.
Points positifs : The crew was great but the seat wasn't as comfortable and didn't have much leg room.
Points positifs : It was all fine
Points négatifs : Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund
Points positifs : Overall KLM experience is good
Points négatifs : Food quality was mediocre for a business class flight.
Points positifs : Like the overall KLM experience
Points négatifs : Food could have had better quality and the stewardess served it all at once versus in the various courses.
Points positifs : Le vol
Points négatifs : Clairement le système pour faire notre checkin online est pourri
Points positifs : Seat was good
Points négatifs : Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened
Points positifs : Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié.
Points négatifs : Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM.
En portant un pull et un polaire j'ai eu bien froid en cabine.
Points positifs : Crew was friendly
Points négatifs : Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs
Points négatifs : KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.
Points positifs : Pleasant flight
Points négatifs : We were delayed & missed our connection
Points positifs : Seat comfortable
Points négatifs : Flight was delayed and overhead bin space was very small
Points positifs : the drinks
Points négatifs : seat reservation. having to pay for luggage....
Points positifs : Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min!
Flight was delayed, without proper announcements.
Points négatifs : Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.
Points négatifs : They left my bag off the plane. Ridiculous.
Points positifs : Crew was ok.
Points négatifs : Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade.
Points négatifs : Delays, took my hand luggage into the hold,
Points négatifs : The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos
Points négatifs : Dozens of high school students screaming and climbing onto seats, crew did not intervene.
Points négatifs : The plane was very hot
Points positifs : The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable.
The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...
Points négatifs : So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!
Points positifs : Awful
Points négatifs : Everything
Points positifs : My seat
Points négatifs : My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor
Points positifs : Cabin facilities
Points négatifs : They didn’t bring one of my bags
Points négatifs : We had 4 hour delay causing a stop over at 3am. So yeah
Points positifs : Nothing
Points négatifs : They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.
Points positifs : Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!
Points négatifs : Pay attention to passengers.
Points positifs : Nothing!
Points négatifs : We were told they were holding our flight, we ran 3 terminals and they’d already left.
Points positifs : One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline
Points négatifs : If I knew how to recline my seat earlier. I did try several times
Points négatifs : Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child.
Points positifs : Nice aircraft
Points négatifs : Unexpected refueling stop.
2 hr delay
Lost connection
Reached destination after 18 hr delay
