KLM (KL)
KLM (KL)
KLM (KL)
KLM (KL)
KLM (KL)
| Code IATA | KL |
|---|---|
| Itinéraires | 353 |
| Itinéraire le plus populaire | Amsterdam-Schiphol à Amsterdam-Schiphol |
| Aéroports desservis | 140 |
| Aéroport le plus populaire | Amsterdam-Schiphol |
Points négatifs : KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)
Points négatifs : The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken...
Points positifs : The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!
Points positifs : Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on.
Points négatifs : Nothing
Points négatifs : Very nice crew and great food
Points positifs : Very nice airplane and pleasant crew
Points positifs : Overall a nice and good flight
Points négatifs : Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...
Points positifs : Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.
Points négatifs : Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.
Points positifs : The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.
Points négatifs : The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.
Points positifs : Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep
Points négatifs : Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.
Points positifs : Yes
Points négatifs : Nothing. Flight was amazing
Points positifs : Perfect
Points négatifs : Nothing. Flight was amazing
Points positifs : The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into
Points négatifs : Nothing,just the seats. Cleanliness was perfect
Points positifs : The plane size & comfort was excellent. The staff were very friendly
Points négatifs : N/A
Points positifs : Crew is excellent, polite and personal!
Points négatifs : Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.
Points négatifs : Bigger seats the new ones are way to narrow
Points négatifs : Klm is the best, even on a 40min they served small breakfast.
Points positifs : Terrific hot breakfast in bus. class
Points négatifs : Window did not darken like the others.
Points positifs : Everything perfect and arrive to destination on perfect time.
Points négatifs : All positive.
Points positifs : Comfort
Points négatifs : Wifi on klm
Points positifs : Comfort
Points négatifs : Internet
Puntual
Points positifs : The plane ✈️ itself the attendants . The entertainment on board. Really great
Points négatifs : Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.
Points négatifs : Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.
Points positifs : The crew was very kind
Points négatifs : It's KLM. What else do you need to know.
Points positifs : Services is good .
Points négatifs : Food can be better
Points négatifs : The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!
Wifi
Points négatifs : When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM!
Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it!
I was disappointed and angry.
Points positifs : Nothing
Points négatifs : Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again
Points positifs : Nice crew, good food.
Points négatifs : Both bathroom were not working in business class area.
Points positifs : Information sharing by pilots and crew. Economy class leg room is good.
Points négatifs : All good up to the level
Points positifs : A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.
Points négatifs : I flew economy and all was good and appropriate to the level.
Points positifs : Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!
Points négatifs : Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM
Points positifs : Decent price for economy comfort seat, 4A.
Points négatifs : The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal.
They have also changed the boarding gate..
Points positifs : The crew was professional & friendly
Points négatifs : Food was terrible honestly, entertainment system didn't work on 1st flight.
Points positifs : Klm's consistantly high standards in everything they do.
Points négatifs : Nothing
Points positifs : Great atmosphere, crew was excellent!
Points négatifs : I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.
Points positifs : Crew were excellent
Points négatifs : Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.
Points positifs : Confort and kindness
Points négatifs : It was too cold
Points négatifs : Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.
Points positifs : Impressive service...
amazing crew, very friendly and professional
Points positifs : Muslim food
Points négatifs : When its rain we shouldn’t walk to the air plain
Points positifs : Crew good and seat OK but not exceptional for business class
Points négatifs : Food was average - main course could have been better. Range of movies ok but not great
Points négatifs : Still don’t have my luggage yet
Points positifs : 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.
Points négatifs : A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great
Points positifs : I was sorted on Row 3 and the drapes kept hitting the back of my head.
Points négatifs : Move the drapes a few more inches back.
Points positifs : KLM are our airline of choice. A great full-service carrier with impecable standards.
Points négatifs : Nothing
Points positifs : Flight was on time.
Points négatifs : Staff: from check in to landing, they could at least smile.
Baggage claim was a nightmare, 6 Schengen flights in the same belt.
Points positifs : Professional crew. Good simple check in.
Points négatifs : Nothing.
Points négatifs : All of the less than good, obvious!
Points positifs : The crew.
Points négatifs : The time between flights.
Points positifs : The socks offered in business were comfortable and nice looking. The red wine was good.
Points négatifs : The food was just average and the seat not too comfortable
Points négatifs : I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,
Points positifs : Loved the smooth ride.
Points négatifs : Bathroom was pretty nasty
Points positifs : Almost everything, especially the crew.
Points négatifs : Don’t feel like anything should be better to be honest
Points positifs : The crews were pretty great!
Points négatifs : The regulating of the temperature.
Points positifs : The crew tried to be helpful but were equally frustrated with the ground crew.
Points négatifs : Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed
Points positifs : Usual faultless KLM experience
Points négatifs : Nothing.
La KLM Royal Dutch Airlines, dont le nom signifie "compagnie royale d’aviation néerlandaise", est une compagnie aérienne des Pays-Bas. Créée en 1919, il s’agit de la plus ancienne des compagnies de transport aérien du monde qui soit encore en activité. En 2004, la compagnie fusionne avec Air France, ce qui donne naissance au groupe Air France-KLM.
La compagnie dessert en vols directs plus de 130 destinations situées dans une soixantaine de pays. La quasi-intégralité de l’Europe est concernée, ainsi que des destinations sur l’ensemble des continents, y compris jusqu’en Australie, en Asie et en Amérique du Sud. Cela est d’autant plus facilité grâce à son appartenance à l’alliance SkyTeam, qui lui offre de nombreux partages de codes (codeshare). Le siège de KLM est situé à Amstelveen, aux Pays-Bas, plus précisément à l’aéroport d’Amsterdam-Schipol. Outre cet aéroport, la compagnie possède de nombreuses autres plateformes de correspondance dans le monde entier, comme l’aéroport de Paris Charles-de-Gaulle ou celui d’Hartsfield Jackson Atlanta.
Durant un vol avec le transporteur national des Pays-Bas, il est possible de choisir entre des cabines en classe affaires internationale, en classe affaires Europe ou en classe économique classique. Ainsi, la "World Business Class", disponible dans tous les avions de la compagnie, permet de voyager en toute intimité (grâce à une cloison de séparation) dans des sièges couchettes très confortables et entièrement inclinables. Avec cette classe de service, les menus servis à bord sont soigneusement conçus par de grands chefs néerlandais. Opter pour la "Europe Business Class", c’est s’assurer d’être parmi les premiers à embarquer et à descendre de l’avion, tout en profitant de sièges offrant davantage d’espace que ceux de la classe économique. La "Classe Économique" offre de nombreuses options pour customiser le voyage, notamment en choisissant un siège "Economy Comfort" sur les vols européens.
La flotte de KLM est majoritairement composée d’avions des constructeurs Boeing, Airbus et Embraer. Sa filiale KLM Cargo exploite des Cargo Boeing, tandis que Transavia Airlines, autre filiale du groupe, s’est spécialisée dans les Boeing 737.
