KLM (KL)
KLM (KL)
KLM (KL)
KLM (KL)
KLM (KL)
| Code IATA | KL |
|---|---|
| Itinéraires | 330 |
| Itinéraire le plus populaire | Berlin-Tegel à Amsterdam-Schiphol |
| Aéroports desservis | 139 |
| Aéroport le plus populaire | Amsterdam-Schiphol |
Puntual
Points positifs : The plane ✈️ itself the attendants . The entertainment on board. Really great
Points négatifs : Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.
Points négatifs : Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.
Points positifs : The crew was very kind
Points négatifs : It's KLM. What else do you need to know.
Points positifs : Services is good .
Points négatifs : Food can be better
Points négatifs : The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!
Wifi
Points négatifs : When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM!
Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it!
I was disappointed and angry.
Points positifs : Nothing
Points négatifs : Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again
Points positifs : Nice crew, good food.
Points négatifs : Both bathroom were not working in business class area.
Points positifs : Information sharing by pilots and crew. Economy class leg room is good.
Points négatifs : All good up to the level
Points positifs : A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.
Points négatifs : I flew economy and all was good and appropriate to the level.
Points positifs : Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!
Points négatifs : Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM
Points positifs : Decent price for economy comfort seat, 4A.
Points négatifs : The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal.
They have also changed the boarding gate..
Points positifs : The crew was professional & friendly
Points négatifs : Food was terrible honestly, entertainment system didn't work on 1st flight.
Points positifs : Klm's consistantly high standards in everything they do.
Points négatifs : Nothing
Points positifs : Great atmosphere, crew was excellent!
Points négatifs : I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.
Points positifs : Crew were excellent
Points négatifs : Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.
Points positifs : Confort and kindness
Points négatifs : It was too cold
Points négatifs : Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.
Points positifs : Impressive service...
amazing crew, very friendly and professional
Points positifs : Muslim food
Points négatifs : When its rain we shouldn’t walk to the air plain
Points positifs : Crew good and seat OK but not exceptional for business class
Points négatifs : Food was average - main course could have been better. Range of movies ok but not great
Points négatifs : Still don’t have my luggage yet
Points positifs : 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.
Points négatifs : A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great
Points positifs : I was sorted on Row 3 and the drapes kept hitting the back of my head.
Points négatifs : Move the drapes a few more inches back.
Points positifs : KLM are our airline of choice. A great full-service carrier with impecable standards.
Points négatifs : Nothing
Points positifs : Flight was on time.
Points négatifs : Staff: from check in to landing, they could at least smile.
Baggage claim was a nightmare, 6 Schengen flights in the same belt.
Points positifs : Professional crew. Good simple check in.
Points négatifs : Nothing.
Points négatifs : All of the less than good, obvious!
Points positifs : The crew.
Points négatifs : The time between flights.
Points positifs : The socks offered in business were comfortable and nice looking. The red wine was good.
Points négatifs : The food was just average and the seat not too comfortable
Points négatifs : I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,
Points positifs : Loved the smooth ride.
Points négatifs : Bathroom was pretty nasty
Points positifs : Almost everything, especially the crew.
Points négatifs : Don’t feel like anything should be better to be honest
Points positifs : The crews were pretty great!
Points négatifs : The regulating of the temperature.
Points positifs : The crew tried to be helpful but were equally frustrated with the ground crew.
Points négatifs : Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed
Points positifs : Usual faultless KLM experience
Points négatifs : Nothing.
Points négatifs : Boarding was crazy. Could not everyone in the gate area.
Points positifs : Fast boarding
Points négatifs : Slow in refuelling, got us delayed for 40-
Points positifs : Pleasant crew. Appropriate and efficiently served snack.
Points négatifs : Boarding and disembarkation were slow.
Points positifs : Staff were professional and polite.
Points négatifs : Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.
Points négatifs : Information on arrival time was not correct
Points négatifs : Time
Points positifs : Flight and the crew!
Points négatifs : Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!
Points négatifs : Delay due to strike
Points positifs : Great crew.
Points négatifs : Ran out of business class meal. Substituted a Econ class.
Transit problem
Points positifs : The pilot and the crews were helpful about the transit. Pilot make up a lot of time.
Points négatifs : Flight was delayed, had to run to my next connection flight.
Smooth trip
Points positifs : Everything works and quick to get to destination.
Points positifs : Flight arrived on time
Points négatifs : No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.
Points positifs : Planes were on time and connections made.
Points négatifs : One bag delayed as not put on flight and food could be better.
Points négatifs : Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.
Points positifs : Good amount of space on the plane, lots of movies to watch, good food and drink.
Points positifs : The crew was informative
Points négatifs : Inflight sandwiches
Points positifs : Customer care was super supportive
Points négatifs : Inflight sandwiches
Points positifs : KLM STAFF WERE VERY PROFESSIONAL
Points négatifs : SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE
Points négatifs : Everything was OK
Points négatifs : Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience
Points positifs : the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight
Puntual
Points positifs : The plane ✈️ itself the attendants . The entertainment on board. Really great
Points négatifs : Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.
Points négatifs : The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!
Points positifs : Klm's consistantly high standards in everything they do.
Points négatifs : Nothing
Points positifs : Confort and kindness
Points négatifs : It was too cold
Points négatifs : Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.
Points positifs : Impressive service...
amazing crew, very friendly and professional
Points négatifs : Still don’t have my luggage yet
Points positifs : 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.
Points négatifs : A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great
Points positifs : I was sorted on Row 3 and the drapes kept hitting the back of my head.
Points négatifs : Move the drapes a few more inches back.
Points positifs : KLM are our airline of choice. A great full-service carrier with impecable standards.
Points négatifs : Nothing
Points positifs : Professional crew. Good simple check in.
Points négatifs : Nothing.
Points positifs : Loved the smooth ride.
Points négatifs : Bathroom was pretty nasty
Points positifs : Almost everything, especially the crew.
Points négatifs : Don’t feel like anything should be better to be honest
Points négatifs : Boarding was crazy. Could not everyone in the gate area.
Points négatifs : Time
Transit problem
Points positifs : The pilot and the crews were helpful about the transit. Pilot make up a lot of time.
Points négatifs : Flight was delayed, had to run to my next connection flight.
Smooth trip
Points positifs : Everything works and quick to get to destination.
Points positifs : Good amount of space on the plane, lots of movies to watch, good food and drink.
Points négatifs : Everything was OK
Points positifs : the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight
Points négatifs : Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.
Points positifs : The crew was very kind
Points négatifs : It's KLM. What else do you need to know.
Points positifs : Services is good .
Points négatifs : Food can be better
Points positifs : Information sharing by pilots and crew. Economy class leg room is good.
Points négatifs : All good up to the level
Points positifs : A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.
Points négatifs : I flew economy and all was good and appropriate to the level.
Points positifs : Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!
Points négatifs : Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM
Points positifs : Great atmosphere, crew was excellent!
Points négatifs : I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.
Points positifs : Muslim food
Points négatifs : When its rain we shouldn’t walk to the air plain
Points positifs : Crew good and seat OK but not exceptional for business class
Points négatifs : Food was average - main course could have been better. Range of movies ok but not great
Points positifs : The crew.
Points négatifs : The time between flights.
Points positifs : The crews were pretty great!
Points négatifs : The regulating of the temperature.
Points positifs : Usual faultless KLM experience
Points négatifs : Nothing.
Points positifs : Fast boarding
Points négatifs : Slow in refuelling, got us delayed for 40-
Points positifs : Staff were professional and polite.
Points négatifs : Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.
Points positifs : Great crew.
Points négatifs : Ran out of business class meal. Substituted a Econ class.
Points positifs : Planes were on time and connections made.
Points négatifs : One bag delayed as not put on flight and food could be better.
Points négatifs : Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.
Points positifs : The crew was informative
Points négatifs : Inflight sandwiches
Points positifs : Customer care was super supportive
Points négatifs : Inflight sandwiches
Points positifs : KLM STAFF WERE VERY PROFESSIONAL
Points négatifs : SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE
Points négatifs : Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience
Wifi
Points négatifs : When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM!
Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it!
I was disappointed and angry.
Points positifs : Nothing
Points négatifs : Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again
Points positifs : Nice crew, good food.
Points négatifs : Both bathroom were not working in business class area.
Points positifs : Decent price for economy comfort seat, 4A.
Points négatifs : The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal.
They have also changed the boarding gate..
Points positifs : The crew was professional & friendly
Points négatifs : Food was terrible honestly, entertainment system didn't work on 1st flight.
Points positifs : Crew were excellent
Points négatifs : Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.
Points positifs : Flight was on time.
Points négatifs : Staff: from check in to landing, they could at least smile.
Baggage claim was a nightmare, 6 Schengen flights in the same belt.
Points négatifs : All of the less than good, obvious!
Points positifs : The socks offered in business were comfortable and nice looking. The red wine was good.
Points négatifs : The food was just average and the seat not too comfortable
Points négatifs : I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,
Points positifs : The crew tried to be helpful but were equally frustrated with the ground crew.
Points négatifs : Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed
Points positifs : Pleasant crew. Appropriate and efficiently served snack.
Points négatifs : Boarding and disembarkation were slow.
Points négatifs : Information on arrival time was not correct
Points positifs : Flight and the crew!
Points négatifs : Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!
Points négatifs : Delay due to strike
Points positifs : Flight arrived on time
Points négatifs : No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.
La KLM Royal Dutch Airlines, dont le nom signifie "compagnie royale d’aviation néerlandaise", est une compagnie aérienne des Pays-Bas. Créée en 1919, il s’agit de la plus ancienne des compagnies de transport aérien du monde qui soit encore en activité. En 2004, la compagnie fusionne avec Air France, ce qui donne naissance au groupe Air France-KLM.
La compagnie dessert en vols directs plus de 130 destinations situées dans une soixantaine de pays. La quasi-intégralité de l’Europe est concernée, ainsi que des destinations sur l’ensemble des continents, y compris jusqu’en Australie, en Asie et en Amérique du Sud. Cela est d’autant plus facilité grâce à son appartenance à l’alliance SkyTeam, qui lui offre de nombreux partages de codes (codeshare). Le siège de KLM est situé à Amstelveen, aux Pays-Bas, plus précisément à l’aéroport d’Amsterdam-Schipol. Outre cet aéroport, la compagnie possède de nombreuses autres plateformes de correspondance dans le monde entier, comme l’aéroport de Paris Charles-de-Gaulle ou celui d’Hartsfield Jackson Atlanta.
Durant un vol avec le transporteur national des Pays-Bas, il est possible de choisir entre des cabines en classe affaires internationale, en classe affaires Europe ou en classe économique classique. Ainsi, la "World Business Class", disponible dans tous les avions de la compagnie, permet de voyager en toute intimité (grâce à une cloison de séparation) dans des sièges couchettes très confortables et entièrement inclinables. Avec cette classe de service, les menus servis à bord sont soigneusement conçus par de grands chefs néerlandais. Opter pour la "Europe Business Class", c’est s’assurer d’être parmi les premiers à embarquer et à descendre de l’avion, tout en profitant de sièges offrant davantage d’espace que ceux de la classe économique. La "Classe Économique" offre de nombreuses options pour customiser le voyage, notamment en choisissant un siège "Economy Comfort" sur les vols européens.
La flotte de KLM est majoritairement composée d’avions des constructeurs Boeing, Airbus et Embraer. Sa filiale KLM Cargo exploite des Cargo Boeing, tandis que Transavia Airlines, autre filiale du groupe, s’est spécialisée dans les Boeing 737.
