Mon baggage en soute à été extrêmement détérioré
Les repas n’étaient pas très bons
Nous avons fait la queue pour l’embarquement pendant de longues minutes. Au moment de passer, on nous dit que nos passeports doivent être vérifiés. Obligation de suivre une autre queue. L’hôtesse nous demande notre test Covid alors qu’il n’y en n’a pas besoin pour revenir en France. Une fois les passeports vérifiés, on nous demande de retourner à la fin de la première queue…donc très long !
Aller / retour Paris New York Aller correct mais retour horrible Particulièrement la cheffe de cabine j’imagine très désagréable, très sèche, et bruyante durant vol de nuit
Écran ne fonctionnait pas …. Pas d’alternative
Température de la ventilation très basse.
Amélioration: le check in sur ordinateur deux jours avant qui prendr trop de temps et ne fonctionnait pas. (Près de 4 heures dd mon temps ! Entre les essais multiples et amples téléphoniques) make it simpler.
Personnel très sympa, très serviable.
Le repas était léger, avec des légumes mal cuits, une purée trop salée et un morceau de poulet mauvais. Au petit déjeuner, sandwich au fromage 😒
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
2 h de retard , les trains ratés à paris ..
Vol parti à l'heure et arrivé en avance. Personnel aimable. Voyage agréable
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
Points positifs : "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Points négatifs : "La Nourriture, le personnel, le confort."
Points négatifs : "Top carrier"
Points positifs : "Seat comfortable and the seatbelts actually fit!"
Points négatifs : "Nothing relly"
Points négatifs : "movie selection could have been better."
Points positifs : "this is the airline"
Points négatifs : "We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding."
Points positifs : "Crew was really nice."
Points négatifs : "My first flight was delay because of that I lost my second flight."
Points négatifs : "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Points positifs : "Standard boarding The plane was on time"
Points négatifs : "Better boarding process.Such as the one used by Southwest"
Points positifs : "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Points négatifs : "Nothing"
Points positifs : "Crew was great. Paris to RDU flight is very convenient. Fair summer pricing overall for our special itinerary. Beverages, snacks on international flight were great."
Points négatifs : "Specialty food requested - reduced sugar because there is just too much sugar in airline food generally. Pretty awful. Some kind of (I think) pickled cabbage and carrots slaw was inedible. Plain yogurt was awful, needed something! Nuts, just a little bit of dried fruit would help."
Points positifs : "Almost 3 hours of delayed"
Points négatifs : "Almost"
Points négatifs : "Again, make sure to note conspicuously that luggage price is not included."
Points positifs : "Flight was on time, smooth take-off and landing, and gluten-free meal available (ordered before through Delta.com). Alcohol was available at each drink service."
Points négatifs : "No gluten-free snacks, lack of gluten-free awareness by crew, and gluten-free meal had an apple instead of the (gluten-free) ice cream bar the other meals included for the dessert."
Points négatifs : "Le choix des films, la nourriture, l'information de vol sur la tablette"
Points positifs : "Good entertainment options."
Points négatifs : "Only water and coffee available. Flight had been delayed over an hour."
Points positifs : "Entertaining crew"
Points négatifs : "On time arrival (we were late)."
Points positifs : "Happy to be home"
Points négatifs : "Allow more time for check in"
Points positifs : "The food choices were broad enough for anyone. They came by with water periodically. The movies offered had a good range. The pillow was a surprisingly good size."
Points négatifs : "Tight seating. Cold. Arm rests hurt my arms. Foot rest would have been a blessing. Blanket was too thin."
Points positifs : "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Points négatifs : "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Points positifs : "L’horaire Respectée"
Points négatifs : "Rafraîchissements peu de choix"
Points positifs : "tout"
Points négatifs : "le confort des sièges"
Points positifs : "tout"
Points négatifs : "le confort des sièges"
Points positifs : "?"
Points négatifs : "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Points positifs : "Friendly crew."
Points négatifs : "Tight plane and late!"
Points négatifs : "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Points positifs : "The care and good food was much appreciated. There were plenty of excellent movies to watch to make the time pass in an enjoyable way."
Points positifs : "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Points positifs : "Le choix de films"
Points négatifs : "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Food can be better!the connection flight time was horrible, we had 1 hour to catch the next flight and the gates are so far from each other. We probably tour the whole Frankfurt airport! Thanks
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Transit à Frankfort : horrible !
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Crew was amazing. Attentive and polite
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Points positifs : "amazing and great customer service"
Points positifs : "It was fairly comfortable & the staff was pleasant. The initial leg from BCN to Frankfurt went very smoothly."
Points négatifs : "The flight 2nd flight from Frankfurt to Boston was significantly delayed for a variety of issues, and ( though not really within Lufthansa’s control) the security at Frankfurt was easily the most disorganized & poorly run situation I’ve ever encountered. There was almost constant interruption for announcements at the outset, with information that wasn’t necessary & actually made waiting for an extra hr + more frustrating. I give the crew/staff credit for doing their jobs well enough that it still managed to be a decent flight in the end."
Points négatifs : "Everything was super. Really"
Points positifs : "Crew was very good. Food was OK."
Points négatifs : "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."
Points positifs : "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Points négatifs : "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Points négatifs : "Hour late departure and still only loaded 1/3 of the luggage. Communication about the luggage problem was poor"
Points positifs : "All good"
Points négatifs : "N/A"
Points positifs : "Seats were good, flight attendants cordial."
Points négatifs : "It took forever for the passengers to get on the plane and seated for us to take off so we left late. We arrived late in Munich so I had to practically run to my next flight. Thankfully was in the same terminal."
Points positifs : "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Points négatifs : "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Points positifs : "The airport was good"
Points négatifs : "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"
Points positifs : "Le personnel était parfait et proposait de l'eau régulièrement."
Points négatifs : "Le repas n'était pas très bon et j'ai eu faim"
Points positifs : "The crew was attentive"
Points négatifs : "We sat on the runway for an hour."
Points positifs : "The new Airbus was a very cool aircraft."
Points négatifs : "Boarding process is really disorganized."
Points négatifs : "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Points positifs : "Ben... Je cherche encore"
Points positifs : "le personnel"
Points négatifs : "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Points positifs : "Le service"
Points négatifs : "La nourriture, le retard"
Points négatifs : "Parfait rien a dire"
Points négatifs : "Toujours un plaisir de voyager avec une compagnie de renommée."
Points positifs : "Voler pour la première fois sur un à 320 NEO !"
Points négatifs : "Rien"
Points positifs : "Très Correct"
Points négatifs : "Rien !"
Points positifs : "Food and crew were terrific."
Points négatifs : "Security at Frankfurt is particularly laborious"
Points positifs : "Personel très pro"
Points négatifs : "Films et divertissement"
Points positifs : "Personel très réactif"
Points négatifs : "Les films et divertissements"
Points positifs : "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Points négatifs : "Mauvaise info"
Points positifs : "The crew was polite and did their best"
Points négatifs : "Connection time was way too tight, Plane was overcrowded, food was abysmal, bathrooms filthy, seats are designed to be as uncomfortable as possible, missing and broken parts, tiny pitch, not usable for work, no place for personal device, freezing cold cabin. Worst transatlantic coach experience I’ve had in years, including budget airlines."
Points négatifs : "Le retard"
Points positifs : "Boarding was easy. Flight attendants were so attentive in Premium Economy. Entertainment choices were excellent. There was a USB charging port on the back of the seat. All good!"
Points positifs : "Efficient, on time."
Points négatifs : "Cost for wifi"
Points négatifs : "les faits d‘être m‘a fait loupé la suite de mes transports"
Points positifs : "rien"
Points négatifs : "les retards"
Points négatifs : "Le vol est largement en retard !!!!!"
Points positifs : "Embarquement très rapide, vol ponctuel."
Points négatifs : "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Points négatifs : "Les informations à bord etaient incompréhensibles"
Points négatifs : "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."
Points positifs : "The flight was on time. The cabin crew was helpful and very friendly and the food was the best we have recently had on an international flight. The entertainment selection was enormous and spanned the realm of all venues."
Points positifs : "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Points négatifs : "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Points positifs : "Qualité toujours au rdv et avion au niveau"
Points négatifs : "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Points positifs : "Équipement de divertissement excellent. Personnel souriant"
Points positifs : "FRA to PHL excellent"
Points négatifs : "I was rebooked into FRA from BSL without notification."
Retard de l avion … Personnel peu aimable, nourriture infecte!
L avion à attendu Les passagers retardé à cause d’un contrôle aussi mal organisé que pas aimable à Manchester… Les animaux dans un abattoir sont mieux traités !
Un retard énorme dû aux contrôles à Manchester… Mais l’avion a attendu… c est sympa ! Vol très bien, nourriture infecte… annoncés uniquement en américain, on ne comprend rien. Les stewards devraient apprendre à parler distinctement, d autant si il y avait beaucoup d étrangers à bord…
Flight crew was excellent. Seating in the economy class was, well, economy.
Presque 4h de retard, valise arrivée abîmée
Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
Comfortable flight. Lots of space.
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
Lounge in Heathrow is great. Staff aim to please and very courteous. The upper class seat is very narrow with no storage area. Strange seating position, no options to recline the seat while sitting up. Who thought that this was a good idea? IFE minimal. On borard Lavs shared with premium economy class.
Points positifs : "People were friendly. Flight was comfortable."
Points négatifs : "Staff incorrectly assessed documents needed for visas, and told us we were incomplete and needed to return home. Instead of looking up policy, we were denied boarding mid-flight, missed a wedding, and had to spend three days in London instead of our destination. Also, we got bug bites during the flight that turned out to be from bed bugs, which followed us home and caused much frustration for months."
Points positifs : "Crew was excellent - friendly and helpful"
Points négatifs : "Seats in economy too cramped - I paid extra for next seat up from basic economy which covered our baggage but, for some reason, not seats with more leg room."
Points positifs : "Great crew, good in-flight movies. Good food."
Points négatifs : "Wifi connectivity was poor for most of the flight. Plane was very hot it was difficult to sleep."
Points négatifs : "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."
Points positifs : "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Points négatifs : "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Points positifs : "Excellent airline"
Points négatifs : "The business seats could have been wider. I have sat on business class other airlines and the seat was a bit wider but overall still great experience"
Points positifs : "Karl was amazing! So helpful and sweet!"
Points négatifs : "Having the crew tell the guy behind me to plug in his ear phones to watch the video in his phone, rather than me after 20 minutes of noise."
Points positifs : "crew was nice"
Points négatifs : "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Points négatifs : "There is no entertainment, not really required on a short flight but nice when offered."
Points positifs : "The flight was so delayed I missed my connecting flight to jfk."
Points négatifs : "The flight was so delayed I missed my connecting flight to jfk."
Points positifs : "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Points négatifs : "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Points positifs : "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Points négatifs : "Nothing"
Points positifs : "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Points négatifs : "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Points positifs : "Food and snacks!!!!!"
Points positifs : "The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable."
Points négatifs : "The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky."
Points négatifs : "One particular female member of crew could do with a refresher course in customer care service !!!!! I asked for water and she gave me something else, when I told her very nicely that I had asked her for water she began to argue with me that I hadn’t, I thought her very rude, (what happened to the customer is always right) I have been flying with Virgin for twenty years twice a year sometimes even three !!!! and never been spoken to like this from any other member of staff!!!!"
Points négatifs : "the food selection did not meet my diet restrictions. Found it hard to avoid due to hunger over the duration"
Points positifs : "Friendly crew, clean, well presented cabin."
Points négatifs : "Flight was late (again). Food was very little for an international service (small packet of pretzels + savoury muffin."
Points positifs : "The personal care and attention."
Points négatifs : "Old movies and few entertainment choices"
Points négatifs : "We haven’t possiblyty to check in online. Crew smell was terrible, ladies used some perfume, some people was allergic to it"
Points négatifs : "Food was hard and little stale."
Points négatifs : "Flight was cancelled ."
Points positifs : "The crew were very friendly and attentive through out flight."
Points négatifs : "given milk yoghurt with VGML breakfast"
Points positifs : "Reasonably comfortable for a long jet ride. Helpful and considerate flight attendants."
Points négatifs : "The strange windows that kept it looking like night out until 30 minutes before we landed. I prefer the natural light to help readjust my time zones."
Points positifs : "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."
Points négatifs : "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Points positifs : "Leg room in economy was good. Staff very professional and made a long flight bearable."
Points négatifs : "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Points négatifs : "Very small leg room"
Points positifs : "Entertainment selection Cabin Service associates were very good WiFi service available"
Points négatifs : "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."
Points positifs : "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Points négatifs : "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"
Points positifs : "Efficient service"
Points négatifs : "Entertainment screens were of poor quality"
Points positifs : "This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered."
Points positifs : "I've had knee surgery and the flight attendants were very accommodating as to "make" and ice pack for me. The recline of the seats was impecible. The food was great. Overall, great flight."
Points positifs : "first time I flew VirginAtlantic. Heard so many good things about it. It fact even our Uber driver was praising the airline on our way to the airport. But once onboard: - poor food (I mean 'survival kit' style) - entertainment station was not working - games feel like 20 years old - design (heavy red) now looks dated and suffocating - hostesses are more focused on their hairstyle than their customers"
Points négatifs : "Back to Air France next time!"
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Le repas est très ordinaire. Le reste c’est très bien!
Points négatifs : "Friendlier crews"
Points positifs : "Terrific hot breakfast in bus. class"
Points négatifs : "Window did not darken like the others."
Points positifs : "Information sharing by pilots and crew. Economy class leg room is good."
Points négatifs : "All good up to the level"
Points positifs : "Muslim food"
Points positifs : "The crew was informative"
Points négatifs : "Inflight sandwiches"
Points positifs : "Fantastic gate agents!"
Points négatifs : "The food was terrible."
Points négatifs : "Travelled business class and was ace experience"
Points positifs : "Crew was helpful and food was very good"
Points négatifs : "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Points négatifs : "Staff rude and short"
Points positifs : "No delay and nice staff"
Points positifs : "Friendly crew"
Points négatifs : "KLM lost one piece of my luggage"
Points positifs : "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Points négatifs : "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Points positifs : "Entertainment was amazing"
Points négatifs : "Seats a bit hard"
Points positifs : "The entertainment was amazing"
Points négatifs : "The seats were a bit hard"
Points positifs : "Le vol était ponctuel."
Points négatifs : "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Points positifs : "Cabin facilities"
Points négatifs : "They didn’t bring one of my bags"
Points négatifs : "We had 4 hour delay causing a stop over at 3am. So yeah"
Points positifs : "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Points négatifs : "Pay attention to passengers."
Points positifs : "Le vol"
Points négatifs : "Clairement le système pour faire notre checkin online est pourri"
Points négatifs : "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Points positifs : "The crew were really helpful with people who had tight connections because of the delayed flight"
Points négatifs : "I wish they had WiFi"
Points négatifs : "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Points négatifs : "L’intégralité du voyage, pas de repas, retard de bagage"
Points positifs : "very attentive crew"
Points négatifs : "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Points positifs : "All good"
Points positifs : "They considered my reguest of vegiterian food."
Points négatifs : "I have no complaints."
Points négatifs : "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Points positifs : "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Points négatifs : "There were several flight delays and gates were changes a few times."
Points négatifs : "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Points positifs : "Crew was in a festive mood, the meal was unexpectedly delicious"
Points négatifs : "Seats ok, but could be more comfy"
Points positifs : "Crew was very friendly. Nice that wine was served without charge."
Points négatifs : "Announcements from the cockpit were hard to hear. Food has been better in past."
Points positifs : "Good and friendly services"
Points négatifs : "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Points positifs : "Overall booking and airport was ok. Food was also actually quite good."
Points négatifs : "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Points positifs : "Everything was clean and well organized."
Points négatifs : "The flight was delayed 1 1/2 hours."
Points positifs : "Comfort was better than on the previous Dash-8. Food was OK."
Points négatifs : "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Points positifs : "Great food"
Points négatifs : "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Points positifs : "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Points négatifs : "Cramped seating."
Points positifs : "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Points négatifs : "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Points positifs : "Sound was broken on my TV set!"
Points négatifs : "Called stewardess twice to assist. No response!"
Points positifs : "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Points positifs : "Petit avion sans trop de place."
Points négatifs : "Connexion un peu trop courte à Amsterdam. Génère du stress."
Great alternative to AF or Delta for nonstop flights from LA to Paris.
Le vol était calme, ça s'est bien passé. Le personnel était très bien.
En voyageant avec Air Tahiti Nui vous prolongez un peu votre séjour en Polynésie. L’ambiance en cabine est agréable et les vêtements des hôtesses et des stewards sont sympa. Air Tahiti Nui n’y est pour rien mais au dessus du Canada il y a eu de sacrées turbulences.
The trip was seamless. Attendees are wonderful. Plane brand new.
Prix supers corrects équipages à l’écoute de chacun confort acceptable pour une éco bref à recommander
rapport qualité prix parfait
Equipage efficace et serviable
Points négatifs : "It was hot, again. Really hot. The movies weren’t different and I’d watched the ones I wanted to see on the way to Paris. The seats were uncomfortable."
Points négatifs : "Slow boarding, not able to select seat in advance"
Points positifs : "The leg room and the recline was the best I’ve had in a budget economy class, and I was not expecting a snack and two full meals. They also gave each of us a flower when boarding. It was a charming touch."
Points positifs : "The airconditioned lounge and shower for business class after sweating in line through security. Lay flat seats."
Points négatifs : "Headsets had a weird jack and weren’t noise cancelling, wish it left a couple hours earlier, and for some reason, my feet kept bottoming out in the footwell but I wasn’t fully reckoned."
Points positifs : "Totally reasonably way to fly to tahiti. It seems like a well run airline."
Points positifs : "They bumped me off they also told me I had no insurance when I thought I bought the insurance from him flight. They are talking to see if I can get on the plane for Monday at 1:30 so I'm still at the LAXM very upset when I thought I bought insurance I had a important business in Paris and then I was heading out to Iraq to our mission day so I'm very upset right now thank you is there something you can do to make sure"
Points positifs : "Le personnel à bord était super pro"
Points positifs : "Le personnel de bord était super pro"
Points positifs : "L’avion est confortable et propre et les places sont spacieuses"
Points négatifs : "Il n’y a aucun repas végétarien de servis ou de collations adaptés aux végétariens. Si vous ne réservez pas à l’avance, que de la viande sera servie. En entrée nous avons eu salade de poulet et deux viandes en plats principales et en collation sandwich au jambon et avec de la chance au thon."
Points négatifs : "Legroom is tight and narrow..smaller than your average space in coach."
Points négatifs : "I have purchased the priority pass but it didn't work. Was very disappointed. I could have saved money by not purchasing it."
Points positifs : "Super Easy"
Points négatifs : "There were not gluten free options for my boyfriend who has a gluten allergy and we put in the gluten free option when asked on the initial questionnaire. My son got food poisoning from the food."
Points positifs : "They provide blankets, eye patches for sleep, ear buds, and back pillows."
Points négatifs : "The head phones aux jack for my seat didn’t work and couldn’t hear the movie. The seats caused aches and no leg room. Lack of air flow. Food wasn’t good either meal I didn’t eat. Economy for 8.5 hours isn’t a nice trip"
Points négatifs : "Staff was not attentive in my cabin. English translation of instructions difficult to understand. Food was terrible. Bread was hard. Meal was inedible and not anything resembling breakfast. Cabin was freezing."
Points positifs : "They have definitely improved in the few years since I last flew with them. The food is still really good for airplane food. Also the service by flight attendants is friendly and attentive. The entertainment offered quite a few options as there were quite a number of movies if different genres and recent releases. I would definitely recommend them over some more expensive airlines."
Points positifs : "Comfort"
Points négatifs : "Location of terminal."
Points positifs : "Boarding process was great and ample overhead room for baggage."
Points négatifs : "The attendants were cold. The hot entrees were bad; the rest of the food tray was good. Half the bathrooms were inoperable due to mechanical issues."
Points positifs : "Entertainment options"
Points négatifs : "Seats very thin with little to no cushioning. Seats way too close so that when a seat reclines in front, you wind up almost chewing on the seat in front. My seat was broken and did not recline. Should receive some compensation for this"
Points négatifs : "Three and a half hour delay (while lying to us about why it was delayed) missed my connecting and got to sleep in an airport with no accommodation or recompense on either end. "Island Time" not acceptable for air travel."
Points négatifs : "For the crazy price and booking the tickets together, I have never not sat next to the person you booked with. The airline sat us in middle seats 4 rows away from each other (there was no reason for it since we both had single people on the aisles next to us). Really ruined the trip and made nothing about the flight worth commenting on. I won't ever fly this airline again."
Points positifs : "Coach is about par with other airlines of the same class. Food is acceptable. Service is efficient and the crew is pleasant. Decent legroom for me (5’5” tall). I was able to get 5-6 hours sleep on the overnight flight to LAX."
Points négatifs : "Having to go outside and climb stairs to board. Food could have been better."
Points positifs : "I got I'll on the flight and the crew was very helpful."
Points négatifs : "I really don't know as besides being sick I tried to get as much sleep as I could."
Points positifs : "Being a redeye flight, they kept the plane dark for about 4 hours & didn't disturb us. The crew was friendly & professional."
Points négatifs : "The terminal is not air-conditioned, just ceiling fans, so waiting to board was uncomfortable. We had no ability to select our seats so we had to take what they gave us."
Points positifs : "Frendly crew, drinks unlimited, and lovely time overall"
Points négatifs : "Nothing"
Points positifs : "Free movies rocks. Hawaiian air charges for them. Very good food"
Points positifs : "J'ai regardé des films"
Points négatifs : "Le passager derrière n'a pas arrêté de taper sur son écran, et donc de me taper derrière la tête!"
Points positifs : "Very kind and helping crew ! Love they positive attitude and energy"
Points négatifs : "Food need to be improve - especially for people who don't like or eat meat"
Points positifs : "I liked getting a pillow and blanket. Movie selection was good but could be a little better."
Points négatifs : "The food selection was "meh." I am a vegetarian and I wish I was told during booking to request a veggie meal. I would have given an "excellent" score with vegetarian options readily available and better movies."
Points négatifs : "Better food selection, especially for vegetarians. Also, get gingerale!"
Points positifs : "Not much"
Points négatifs : "Staff was VERY rude, seats are uncomfortable. Inside the plane is FREEZING cold. Food was ok-"
Points positifs : "Great service, from booking seat assignment to meals, the staff could not have been better,"
Points positifs : "Excellent service"
Points positifs : "The seat was uncomfortable. The staff was not friendly. They were serving food and did not let me pass to get back to my seat. And they did not bother to leave any food for me. The movie selection was limited."
Points négatifs : "It had to be the worse experience ever."
Points positifs : "The price was good, the service was excellent. The food was good and generous. We didn't have to wait in any lines for getting our boarding pass or checking bags. It was a very quick process. The entertainment was good but I have had a few more selections from other carriers. It was certainly enough to keep one occupied."
Points négatifs : "Can't think of any negatives."
Points positifs : "We enjoyed everything about our trip. Easy to check in. (no on line check in available but no problem). The crew was very professional. The food was very nice. The entertainment was good with enough variety."
Points négatifs : "No complaints come to mind"
Points positifs : "That i didn't have to pau for alcohol."
Points négatifs : "I thought I was going to be greeted with something as we walked on board. The video definitely makes the plane look a lot bigger."
Points positifs : "Loved that there was a blanket and pillow provided, that they also provided headphones, earplugs, and a sleep mask, and that they served food and wine."
Points positifs : "Excellent staff service at the airport and short lines. The seat leg space is ample and seats are comfortable with good amenities provided including blanket, sleep mask, ear buds, and headphones."
Points négatifs : "Frequent delays in boarding and taking off. No convenient way to reserve seat preferences online"
Points positifs : "Food and service were beter than expected"
Points négatifs : "To little space between Seats in economy or maybe I'm to tall"
Points positifs : "This is a direct flight from Paris to LA so you don't have to pick up your luggage to go through customs when you go back to the US. You save a lot of time! I had 2 seats for myself. The cabin looks very attractive because of its colors. The Tahitian music is relaxing. It is also nice to see the crew with a Tahitian outfit, Tahitian pearls... You kind of travel without going to Tahiti! The crew is always very pleasant. The food is better than with any American airline."
Points négatifs : "No choice for the meal. They had run out of one dish..."
Points positifs : "Lots of space in economy, food was terrific and crew was friendly and helpful"
Points négatifs : "Passengers perhaps aren't accustomed to wearing deoderant... stinky!"
Points négatifs : "Air Tahiti Nui does not have online seat assignment. You have to call to get a seat assignment. total waste of time. Secondly there is no way to check arrival info online in Tahiti. You have to call the airport."