British Airways (BA)
| Code IATA | BA |
|---|---|
| Itinéraires | 494 |
| Itinéraire le plus populaire | Glasgow à Londres-Heathrow |
| Aéroports desservis | 216 |
| Aéroport le plus populaire | Londres-Heathrow |
Points positifs : The flight was on time and landed early
Points négatifs : The bags could have come out earlier and the food could be better
Points négatifs : staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.
Points négatifs : I would have expected in business class not to have to literally climb over other passengers to get out of my seat. The diagram I had looked at before picking a seat made it look like that would not be a problem but when others are laying flat there is no other choice but to climb over hoping not to fall over them or wake them up
Points positifs : Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.
Points négatifs : Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.
Points positifs : That we got home safe
Points négatifs : It wasnt a BA plane! Food, staff and entertainment all not really up to scratch
Points positifs : Clean aircraft.
Points négatifs : Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly.
Points positifs : Organized process and controls.
Points négatifs : The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve.
Points positifs : Crew good, food okish.
Points négatifs : Entertainment system below average. Disembarkment was poorly handled and resulted in big delays.
No frills
Points positifs : Just expect the bare basics:
- thin lightweight seats without adjustment
- Limited legroom
- no entertainment
- pay for food and drinks
Attentive crew.
Points négatifs : Boarding staff was rude
Bus transport from plane to terminal
Points négatifs : old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't.
Points négatifs : No luggage and you had 4 hours! And 20 min late. Not good
Points positifs : Premium class is good value on the A380 but not quite to par on the older 777s
Points négatifs : Delayed
Points négatifs : Boarding process..
Points positifs : Crew was fine.
Points négatifs : Boarding could have been more organized.
Points négatifs : Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad
Points négatifs : Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein
Points positifs : We were early
Points négatifs : The food
Points positifs : The crew was excellent! Great service.
Points négatifs : More options in movies of other languages.
Points négatifs : More entertainment options
Points positifs : Early departure and early arrival. Everyone was very friendly.
Points négatifs : We had to wait for staff to come and check in baggage.
Points positifs : Really nice crew and quite good food
Points négatifs : BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer.
Points négatifs : I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted
Points positifs : Yes it was a smooth comfortable flight
Points négatifs : Everything was fine
Points négatifs : Everything!
Points négatifs : Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first.
Points négatifs : Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom.
Points positifs : The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!
Points positifs : Quick access to the airport and gates
Points négatifs : Free food on board
Points positifs : The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!
Points négatifs : Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed.
Points négatifs : Some of the crew members were rude,
Points négatifs : I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her.
Points positifs : Decent service crew
Points négatifs : Boarding, seating, comfort, media, food and general value..
Points positifs : Leg room fantastic
Points positifs : The crew was very attentive and willing to assist with everything.
Points positifs : We got to London on time.
Points négatifs : Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.
Points positifs : Flight took off on time. Boarding was organized.
Points négatifs : Cabin was cramped. Food quality was so so.
Points positifs : All flights were on time. Boarding was well organized.
Points négatifs : Seats seem more cramped than comparable airlines. Food quality was poor. For one meal they didn't honor my special meal request (they did for the other meal, so they got the request). Flight attendants didn't check back in comfort of passengers.
Points positifs : Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best.
Points positifs : Crew was great
Points négatifs : Nothing
Points négatifs : A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !
Points positifs : Crew was friendly, food was good
Points négatifs : Entertainment was broken in one of our seats, the seats were not comfortable
Points négatifs : Size of the seats
Points positifs : Courteous crew, nice leg room, entertainment system worked, periodical food/drink.
Points négatifs : I requested a special meal request online but it didn’t go through, and the crew had to find me an alternate meal.
Points négatifs : Food could be better.
Points positifs : Delicious inflight meal and outstanding service!
Points négatifs : Please keep up the same standards
Points négatifs : Must have been an old plane; the seats were a bit worn and the screens are tiny.
Points positifs : Plane was new and good
Points négatifs : Flight was 4 hours delayed
Points positifs : The crew members are super friendly and caring.
Points positifs : Friendly Crew
Points négatifs : delayed for 2 hours
Points négatifs : The least comfortable and smallest narrow business class seats ever
Points positifs : They change my seat from middle to window, but that’s all.
Points négatifs : Flight delayed. Food was salty and cafeteria like.
Points positifs : Friendly and helpful
Points négatifs : More leg room
Points positifs : Seat was very comfortable, plenty of leg room.
Points négatifs : Food trays left for 45 mins. This was premium economy
Check in took forever even though I checked in 3 hours before departure.
Didn't seem to be any staff near self serve check in screens to advise passengers.
Points positifs : Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around
Points négatifs : On line check-in/seat selection was a disaster
Points positifs : Crew was super nice
Points négatifs : Don’t pack people in like sardines! Our seats were so close it was in humane! Also we were in the back of the plane and it was uncomfortably hot! Why are there no individual a/c blowers over each seat!! Because of the heat and the cramped seats had to keep getting up and standing in the back because I was so claustrophobic!! Miserable, miserable, miserable!!!
Points positifs : Crew was very supportive
Points négatifs : The long stopover at London (11:20 hrs) should have been taken care of in terms of accommodation, SPA Access or meal voucher.
Points positifs : On time, friendly crew
Points négatifs : Seats are tight,
Points positifs : On time
Points négatifs : Seats were tight
Points positifs : Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min.
Points négatifs : Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok.
Points négatifs : Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad
Points positifs : The crew was excellent! Great service.
Points négatifs : More options in movies of other languages.
Points négatifs : More entertainment options
Points positifs : Early departure and early arrival. Everyone was very friendly.
Points négatifs : We had to wait for staff to come and check in baggage.
Points positifs : Yes it was a smooth comfortable flight
Points négatifs : Everything was fine
Points positifs : The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!
Points positifs : Quick access to the airport and gates
Points négatifs : Free food on board
Points positifs : The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!
Points positifs : Leg room fantastic
Points positifs : The crew was very attentive and willing to assist with everything.
Points positifs : Crew was great
Points négatifs : Nothing
Points négatifs : Size of the seats
Points positifs : Courteous crew, nice leg room, entertainment system worked, periodical food/drink.
Points négatifs : I requested a special meal request online but it didn’t go through, and the crew had to find me an alternate meal.
Points positifs : Delicious inflight meal and outstanding service!
Points négatifs : Please keep up the same standards
Points positifs : The crew members are super friendly and caring.
Points positifs : Crew was very supportive
Points négatifs : The long stopover at London (11:20 hrs) should have been taken care of in terms of accommodation, SPA Access or meal voucher.
Points négatifs : I would have expected in business class not to have to literally climb over other passengers to get out of my seat. The diagram I had looked at before picking a seat made it look like that would not be a problem but when others are laying flat there is no other choice but to climb over hoping not to fall over them or wake them up
Points positifs : Clean aircraft.
Points négatifs : Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly.
Points positifs : Organized process and controls.
Points négatifs : The crew can be a little more personable. They were very professional and courteous. Didn’t go out of their way to serve.
Points positifs : Premium class is good value on the A380 but not quite to par on the older 777s
Points négatifs : Boarding process..
Points positifs : Crew was fine.
Points négatifs : Boarding could have been more organized.
Points positifs : We were early
Points négatifs : The food
Points positifs : Really nice crew and quite good food
Points négatifs : BA business cabin "suite" concept makes the whole thing feel cramped and narrow, not to mention very inconvenient to move through with luggage (or at all). A serious miss from the BA interior designer.
Points négatifs : Some of the crew members were rude,
Points négatifs : A crew member fell ill before take off so we had to taxi back to the terminal - and extra 1.5 hours !
Points négatifs : Food could be better.
Points négatifs : Must have been an old plane; the seats were a bit worn and the screens are tiny.
Points négatifs : The least comfortable and smallest narrow business class seats ever
Points positifs : Friendly and helpful
Points négatifs : More leg room
Points positifs : Seat was very comfortable, plenty of leg room.
Points négatifs : Food trays left for 45 mins. This was premium economy
Check in took forever even though I checked in 3 hours before departure.
Didn't seem to be any staff near self serve check in screens to advise passengers.
Points positifs : Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around
Points négatifs : On line check-in/seat selection was a disaster
Points positifs : On time, friendly crew
Points négatifs : Seats are tight,
Points positifs : On time
Points négatifs : Seats were tight
Points positifs : The flight was on time and landed early
Points négatifs : The bags could have come out earlier and the food could be better
Points négatifs : staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors.
Points positifs : That we got home safe
Points négatifs : It wasnt a BA plane! Food, staff and entertainment all not really up to scratch
Points positifs : Crew good, food okish.
Points négatifs : Entertainment system below average. Disembarkment was poorly handled and resulted in big delays.
No frills
Points positifs : Just expect the bare basics:
- thin lightweight seats without adjustment
- Limited legroom
- no entertainment
- pay for food and drinks
Attentive crew.
Points négatifs : Boarding staff was rude
Bus transport from plane to terminal
Points négatifs : old, worn out plane, outdated. Very tight connection in LHR, I made it but my luggage didn't.
Points négatifs : No luggage and you had 4 hours! And 20 min late. Not good
Points négatifs : Delayed
Points négatifs : Die Wartezeit in Londonit 5,5 Stunden war viel zu lang, das sollte auch kürzer möglich sein
Points négatifs : I paid $68 to pick up seats on airplane, but they didn't give us the right seat numbers that we wanted
Points négatifs : Everything!
Points négatifs : Not force checking luggage. Not loosing tsa pre details between different parts of ticket. Allowing checking to both legs online, not just the first.
Points négatifs : Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom.
Points négatifs : Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed.
Points négatifs : I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her.
Points positifs : Decent service crew
Points négatifs : Boarding, seating, comfort, media, food and general value..
Points positifs : We got to London on time.
Points négatifs : Asked me to check luggage when there was plenty of room on board... Brand new, two week old, luggage is now broken.
Points positifs : Flight took off on time. Boarding was organized.
Points négatifs : Cabin was cramped. Food quality was so so.
Points positifs : All flights were on time. Boarding was well organized.
Points négatifs : Seats seem more cramped than comparable airlines. Food quality was poor. For one meal they didn't honor my special meal request (they did for the other meal, so they got the request). Flight attendants didn't check back in comfort of passengers.
Points positifs : Boarding was poor. Stood on bus for almost 30 minutes followed by long bus ride to plane. No apology. Crew service average at best.
Points positifs : Crew was friendly, food was good
Points négatifs : Entertainment was broken in one of our seats, the seats were not comfortable
Points positifs : Plane was new and good
Points négatifs : Flight was 4 hours delayed
Points positifs : Friendly Crew
Points négatifs : delayed for 2 hours
Points positifs : They change my seat from middle to window, but that’s all.
Points négatifs : Flight delayed. Food was salty and cafeteria like.
Points positifs : Crew was super nice
Points négatifs : Don’t pack people in like sardines! Our seats were so close it was in humane! Also we were in the back of the plane and it was uncomfortably hot! Why are there no individual a/c blowers over each seat!! Because of the heat and the cramped seats had to keep getting up and standing in the back because I was so claustrophobic!! Miserable, miserable, miserable!!!
British Airways est l’une des compagnies européennes avec le plus dense réseau de destinations. La compagnie aérienne créée en 1924 exploite une flotte de plus de 250 appareils qui desservent environ 170 destinations dans le monde. Ses vols prennent la direction de l’Asie Centrale et de l’Asie du Sud, de l’océan Indien et de l’Australie, du Moyen-Orient, de l’Amérique du Sud et des Caraïbes, de l’Afrique, mais aussi de l’Europe et de l’Amérique du Nord. En Europe, elle effectue des vols vers une trentaine de pays, dont le Royaume-Uni et l’Irlande. Son réseau est également très développé aux États-Unis, pays pour lequel elle offre des vols vers une vingtaine de destinations.
La flotte de British Airways se compose d’avions de type Airbus A320 et variations, Airbus A350-1000, Airbus A380-800, ainsi que de plusieurs sortes de Boeing 777 et 787 Dreamliner. En fonction de la durée du vol, les appareils disposent d’un, deux, trois ou quatre types de cabines différentes. Les cabines Euro Traveller et World Traveller correspondent à une classe économique. La cabine World traveller Plus est l’équivalent d’une classe Premium Economy et les cabines Club Europe, Club World et Club London City celles d’une classe affaires.
La compagnie aérienne britannique propose gratuitement un repas complet et des rafraîchissements à ses passagers de toutes les cabines lors des vols long-courriers. Les voyageurs qui choisissent d’effectuer leur vol en cabine World Traveller Plus peuvent déguster une boisson gratuite pendant leur attente avant l’embarquement. Une fois dans l’avion, leurs sièges plus spacieux et confortables se trouvent dans une cabine dédiée qui offre davantage de tranquillité pendant le voyage.
British Airways est l’un des membres fondateurs de oneworld avec American Airlines, Canadian Airlines, Qantas et Cathay Pacific. Cette alliance de compagnies aériennes fondée en 1999 dénombre désormais plus de 10 membres et environ 30 membres affiliés. Ils offrent des vols à destination de plus de 150 pays dans le monde entier.
