Trouvez des vols pas chers avec British Airways

A Horror Story

Points positifs : The Chief Purser came over to apologize. At the end of the flight, the Captain came to me to apologize on behalf of the airline. (Too little, way too late.)

Points négatifs : I am handicapped and the jetway was broken. British Airways took a bad situation and made it worse! Obviously they had no contingency plans and the gate agents just wan't to avoid any responsibility and started blaming the poor man who had been wheeling me all over the airport. ONLY BRITISH AIRWAYS WAS AT FAULT FOR THIS. Eventually they put me on a lift several gates away and then loaded me onto the platform lift of one of those catering trucks that deliver food to the planes and drove me to my plane. The plane door was shut and they had to bang on the door to have them open it and let me board. As a result, I personally delayed the flight (officially) 28 minutes; in reality about 40 minutes. This was one of the most embarrassing and humiliating experiences of my life; to be loaded on a plane like freight!! Is this how British Airways operates??

Flight No Longer Existed

Points positifs : Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!

Points négatifs : Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had.

Trolley blocked gangway

Points positifs : Two empty seats next to me

Points négatifs : 1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained

Luggage Did Not Arrive

Points positifs : None of my nine checked in luggage arrived. The following 8 of the 9 came. One is still missing. This is a British Airways ticket using American Air for the first leh.

Points négatifs : The fact that my luggage and that of my children did not arrive.

BA (better bring your own food)

Points positifs : Seats were comfortable... that's about it

Points négatifs : Firstly at check in the BA staff could have mentioned the gate was miles away and there's a second passport control to get through... I have a 82 year old dad I was helping navigate around the airport. Secondly on the flight out and back they ran out of the M+S food they so proudly advertise in the menu on board... you have to pay for it which is fine... but I would have liked to have bought some! So the few people higher up in the rows had the opportunity... row 15 and lower didn't...