Notre vol British Airways a été annulé sans aucune explication Nous avons dû acheter des nouveaux billets Inadmissible et lamentable sur le suivi
L'avion été vieux. l'écran tactile ne fonctionnait pas correctement, le siège était cassé et la connexion des écouteurs était défaillante. L'espacement des jambes en classe économique était correct et l'attention de l'équipage était vraiment bonne. vol correct.
Manque une plus grande diversité des films
Service nickel. Manque de place pour jambes
On est un cran en dessus d’une compagnie comme Air France. La qualité et la quantité des plateaux repas est décevante, le personnel navigant est désagréable, peu prompt à répondre de manière aimable aux demandes des voyages. Ils semblent tous énervés et réagissent de manière brutale.
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
une fois de plus 3/4 heure de retard ….
Grêve des douanes qui nous a fait loupé notre 1er vol et mis en retard sur le 2e
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Embarquement catastrophique en Italie dû à un manque d’organisation et de rigueur du personnel sur place mais le reste du voyage était parfait avec des stewards sympathiques.
Points positifs : "La régularité du vol L’acceuil et la disponibilité des hôtesses"
Points négatifs : "Rien"
Points négatifs : "The food was not as usual."
Points positifs : "How great everyone was and smooth sailing."
Points négatifs : "Made sure the flight was not over booked."
Points négatifs : "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Points positifs : "The crew was OK, but nothing special."
Points négatifs : "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Points positifs : "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Points positifs : "Personnel accueillant et disponible."
Points négatifs : "Nourriture doit être revue même en classe éco. Écran divertissement un peu vieux."
Points positifs : "Rien"
Points négatifs : "Le personnel a l’embarquement !! Très désagréable et un avion a l’heure !!"
Points positifs : "The crew was excellent and surprisingly the seats were comfortable."
Points négatifs : "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Points positifs : "Not much, seats are super uncomfortable"
Points négatifs : "Better code sharing with KLM"
Points positifs : "NA"
Points négatifs : "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Points positifs : "Amazing crew and on time flight"
Points négatifs : "None"
Points positifs : "Tout etait bien. Vol à l heure. Hôtesse gracieuse. Avion propre. Aide à l aéroport pour valider les billets sur la borne"
Points négatifs : "Rien pour moi"
Points négatifs : "Tell me i would misst the next flight and that my beg will not go to the final airport."
Points positifs : "The schedule and timing"
Points négatifs : "The airport, some of the crew, the aircraft seats, the entertainment system"
Points positifs : "Les prises USB pour charger le téléphone dans l'avion vu que le vol a fait 3h30 de retard"
Points négatifs : "l'embarquement très long et des informations de l'équipage tardif"
Points négatifs : "Meme tracasseries qu’a l’aller, malgré le check-in 30h avant, j’ai perdu mes places (« dans le système/ordinaditeur ») une fois arrivée a l’aeroport. Et je voyageais avec un bb de 8 mois et un enfant de 5 ans!"
Points négatifs : "Plane is old and entertainment facilities are no longer appropriate"
Points positifs : "Siege inconfortable manque d ergonomie dossier trop droit aucun soutien pour les reins creux qui donne mal au dos et lorsque nous sommes au fond du siège la nuque n est pas du tout soutenue"
Points négatifs : "Ras"
Points positifs : "On time, no hassle."
Points positifs : "Yes"
Points négatifs : "Everything very good"
Points positifs : "Food and drinks very good"
Points négatifs : "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Points négatifs : "C'était un vol court de 50 mn, pour le prix c'était correct, je ne m attendais pas au confort ultime!"
Points négatifs : "Propreté de l'appareil"
Points négatifs : "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Points négatifs : "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Points négatifs : "My entertainment device did not work the entire flight."
Points négatifs : "The fligh Washington delay more than a hour"
Points positifs : "Good food and service"
Points positifs : "Le petit gâteau. Succulent à mort."
Points négatifs : "Qu'il n'y ait qu'un seul gâteau. C'était bon le voyage"
Points positifs : "Équipage très gentils et très des bons services à bord, Merci et à bientôt"
Points positifs : "."
Points négatifs : "J'étais obligé de payer presque 100 euros de plus pour nos baggages pour le voyage de retour"
Points négatifs : "le vol a dû être dérouté vers Marseille. Le transfert vers Nice a été effectué en bus pour une arrivé au delà de 19h."
Points négatifs : "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Points positifs : "Not much but the staff"
Points négatifs : "No room, boarding was slow, zero bag or legroom"
Points négatifs : "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Points positifs : "My seat"
Points négatifs : "Crew"
Points positifs : "Flight on time"
Points négatifs : "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Have some snack and drink specially if delayed
The seats were too close together and my tv was not working!
The flight was cancelled, and communication from the airline and kayak was impossible, making for an incredibly stressful trip which may also involve losing a lot of money (I am still trying to figure out how to contact the airline to make sure that I don't lose my return trip).
Delayed boarding at LAX due to maps disappeared from the gps system. Assigned seats were not followed on board, had a passenger kicking my seat for the whole duration of the flight because annoyed that I was reclining my seat during a 10hrs flight. Food wasn’t good, cabin was freezing and cabin crew were taking away blankets from unoccupied seats even if the temperature was baltic. Entertainment was 1/10 compared to other airlines. We were informed that we missed our connection flight in Dublin and we would need to go to the desk and ask for a hotel voucher, but once in Dublin we did find out that the flight didn’t depart, therefore we made it onboard with 1.30H delay. After arriving at our final destination we couldn’t find our baggages at the belt because they didn’t load them in Dublin. Make yourself a favour, book yourself a long haul trip with other airlines unless you can afford business or first.
First time with Aer lingus, excellent job. Recommended ;)
Though the staff was very friendly, a nearly 4 hr delay (albeit due to drunken passengers refusing to wear masks, removing said passengers, and waiting for their luggage to be unpacked, and then having plane shut down to conserve fuel, & waiting for weather) is NEVER acceptable. The drunken passengers’ luggage should have stayed on the plane and the plane should have taken off with it. Why should an entire cabinfull of passengers should have to suffer and miss their international connections? The drunken passengers should have been removed and let their luggage catch up to them in a week or so. Upon arrival at Dublin, my daughter has to wait another 10 hours for a new connecting flight and was only offered a food voucher for roughly $9. UNACCEPTABLE
Points positifs : "There wasn't anything special about this flight to like, unless you like leaving late and no leg room."
Points négatifs : "Try leaving on time for once, I nearly missed my connection because Aer Lingus is terrible at on time departures. I'm just under 2 meters tall, the seats were so tiny my knees were pressed into to the seat in front of me the entire trip."
Points négatifs : "Bordeaux airport terrible. Hot and long check-in. What’s the point of checking in online and then lining up in a checkin queue. Gate 16 horrid. Hot, no facilities and then a walk to the plane in torrential rain."
Points négatifs : "Not getting bumped from a flight set up 2 months ago"
Points positifs : "Crew awesome"
Points négatifs : "No all was great"
Points négatifs : "plane was so old, the seat was worn out and terribly uncomfortable sitting on it for 8 hours. It also had about a 2 inch gap of missing seat cushion. plane was very dirty. service was not friendly."
Points positifs : "Crew was amazing. Polite and friendly."
Points négatifs : "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."
Points positifs : "Never made it onto the plane due to flight departing early and my flight landed in Dublin late. So there was no experience for me on this flight"
Points négatifs : "The flight to Madrid left with about 15 passengers waiting to leave the flight from Chicago. We landed before our flight to Madrid was to depart. But by time we walked out we all missed our flight and had to rebook. I’m sure the flight to Madrid could’ve waited for the 15 of us. But they didn’t."
Points positifs : "Des infos ont été données par le pilote ou l'équipage"
Points négatifs : "Propreté de l'avion Ponctualité à l'atterrissage et au décollage"
Points positifs : "Flight attendants were great!"
Points négatifs : "Roomier seats, include a beverage (soda, juice, and at least water), child free section"
Points négatifs : "See above"
Points positifs : "This was my first flight on Aer Lingus and it was excellent. Prompt take off and Dublin Airport is modern and extremely comfortable. I plan on using this airline again. Flight attendants were polite and helpful, as well as check-in personel."
Points négatifs : "I talk to member of the Kayak to change the spelling on my middle name. It was never done and i was charged 500 dollars through United to fix it."
Points négatifs : "Seat was too hard. Very difficult to be comfortable on 11 hr. Flight with hard seats."
Points positifs : "I like there systems of getting people on and off -- it's efficient and easy. I like the price."
Points négatifs : "We were jammed packed in; no water or beverages; and no entertainment ... an old aircraft."
Points positifs : "We arrived safely."
Points négatifs : "They announced that it was different aircraft, different airline operating the flight. It was an hour late. Then they lost our luggage."
Points positifs : "Plane was clean, comfortable, food was okay."
Points négatifs : "Flight was delayed, update from the gate was 10 minute delay, actually the delay was an hour. Paying for beer and wine on a national carrier - really. Service was one and done, if you missed the first pass the crew were not coming back...you can however walk to the galley."
Points positifs : "Shannon is a very easy airport."
Points négatifs : "I was unable to get my seats assigned from America. I had to go to the Aer Lingus desk when I arrived to get seat assignment."
Points négatifs : "US pre-clearance involves a second run through security, which required again getting all liquids into one place. I also means arriving another 20 minutes early at Dublin airport. I suppose this affects every carrier from Dublin to US."
Points positifs : "Crew was very nice and helpful. Boarding process could have been better it was slow."
Points négatifs : "It would be nice to offer more than just coffee, tea or water for free and come around more often."
Points positifs : "Nothing.."
Points négatifs : "Plane was filthy from pervious flight. Would be nice to get at least a juice or water. There was a small demon child causing havoc and nothing was said or done by the hostesses."
Points positifs : "La rapidité"
Points négatifs : "Les repose tête"
Points négatifs : "retard conséquent sur l'aller comme sur le retour. Tout est payant à bord."
Points positifs : "La place et le.vol.."
Points négatifs : "Humeur du personnel de bord"
Points positifs : "Fast boarding"
Points négatifs : "No food or drinks offered"
Points positifs : "Pretty good flight for a good price."
Points négatifs : "It would be so nice to have tea and/or coffee served before landing. oming in at 5am or 1am North America time is difficult and if you have to travel more that day a cup of coffee or tea sure would help. Serving tea and coffee at ten pm after serving dinner isnt good if you want to sleep..just keep it warm and serve it before we land."
Points positifs : "The beef and rice dish was very good. The snack box was also tasty. Crew were immensely helpful & the landing in Boston was shockingly gentle"
Points négatifs : "Pas de snacks, tres cher pour mon billet"
Points positifs : "Timeliness of flight and service on board."
Points négatifs : "We upgraded 7 travelers for priority boarding. However as we got through check in, 2 of us were told we had to check our carry on. Mind you our carry on was the same size (exact same suitcase) as 2 others in our party who did not have to check in their bags? "Priority Boarding is now only €4.99. Be the first on board to store your cabin bag and relax in your seat before take-off." I believe I am entitled to a refund based on the info on above taken directly from the Aer Lingus website."
Points négatifs : "Vol de souvenir dans bagages en soute"
Points positifs : "More room on the Airbus on Aer Lingus. Comfortable temperature in plane. Easy boarding."
Points positifs : "fauteuils confortables, personnel trés aimable, transit à dublin rapide et bien organisé"
Points négatifs : "la nourriture, mais comme pour toutes les compagnies aeriennes"
Points positifs : "Vol avec du retard au départ. Mais une volonté à décoller au plus vite pour compenser ce retard. Accueil chaleureux."
Points positifs : "They really did a great job, kept us informed about what was going on,staff was quick, organized and pleasant. I have to say, best food on a flight that I have had in a very LONG time,!"
Points positifs : "Bagages misent en soute gratuitement."
Points négatifs : "Pas de traductions des consignes aucun effort des hôtesses vols avec 30min de retard"
Points négatifs : "Pas de note pour le divertissement ou les repas car pour les 1er il n y en a pas et pour les second je n ai rien prix ."
Points positifs : "The food was good the flight was average. The airline staff was very friendly and helpful."
Points négatifs : "The seats were very small not enough legroom. The armrests didn't fold up completely."
Points négatifs : "this wasn't a BA flight.. it was air lingus and it was a disaster. shouldn't have been charged BA rates for this"
Points positifs : "ils ont accepté une valise en soute gratuitement"
Points négatifs : "aucune collation gratuite , pas même un verre d'eau ou un thé"
Points négatifs : "No entertainment for a 3 hour flight??"
Points positifs : "I had the whole row to myself so I was able to catch up on my sleep which was nice. The"
Points positifs : "Not much to say about Air Lingus averall bed experience. Will not book with airline again"
Points positifs : "The on-screen entertainment as good and easy and free. Nothing was complimentary - not even water! Cabin was very clean. Captain was quite cordial and informative."
Points négatifs : "The sound quality on the entertainment system was horrible - they provide cheap earbuds that are horrible and you can't use your own because of non-standard plugs."
Points négatifs : "The flight was over an hour late taking off. Mediocre service from the crew, they seemed tired. Upon arrival you could not open the cargo doors and our luggage was delayed for almost 1.5 hours. There were several other issues with thus flight that made the overall experience a poor one. Some where beyond the control of the airline, others were not. There was a lot of room for improvement."
Points négatifs : "No issues"
Je n’ai pas pus prendre le vol à cause d’un retard à la correspondance !!!
Mon écran fonctionnait mal!
L'accueil dans cet aéroport est vraiment à refaire depuis le début. En même temps c'est Paris, mauvaise humeur et sourire absent. Le service à la française. Avion incomfortable, pas de bon choix niveau gastronomique. Si non très bon staff de la compagnie.
- Pas de distribution d'écouteurs ne permettant de fait pas d'utiliser les écrans pour regarder un film pendant ces 9h de vol - Repas très médiocres et petits
Personnel de bord peu sympathique, 2 volets de porte bagages cassés ce qui a réduit les possibilités de rangement et a créé de la tension de la part des hôtesses. Retard à l'arrivée = plus de transport en commun et unique solution : retour sur Paris en taxi pour un montant de 53€!
Trop d’attente et retard du vol !!!
flight was two hours delayed, didn't offer any in-seat entertainment and charged for wifi, other than to stream movies from your phone. no food service.
Nous avons apprécié la gentillesse et la compréhension du personnel de bord. Par contre nous n’avons pas du tout apprécié le fait que nous avions réservé un vol IBERIA et que lors de l embarquement nous avions apeurés que nous allions voler avec une compagnie low-cost cost LEVEL , Information qui à aucun moment nous a été donnée lors de la réservation, information qui ne figure absolument pas sur nos billets. Et qui a pour conséquence qu il nous a été demandé de payer les couvertures, les écouteurs, les repas et les boissons, ce qui est inadmissible sur un vol long courrier affrété en principe par une compagnie nationale ! Je n’ai jamais vu ça, il me paraît inconcevable de ne pas proposer de restauration incluse sur un vol de 11h50 ! Pourriez-vous répondre à cette réclamation, ou me dire à qui la transmettre ? Merci par avance de votre réponse. Cordialement .
Upgraded to business class - excellent service
Que des explications soient donne en français
Une veritable catastrophe, 2h de retard au debut du vol pour un probleme de porte d’embarquement, nous avons donc raté notre correspondance a Madrid pour Lima, 500€ de frais de modification de billet encouru, un fiasco
Treat all passengers the same Too much racist going on
The signage in BCN is confusing. The lack of signs in places in Philadelphia is also confusing.
Like every other airline it appears that Iberia may be having some problems getting into the air. We initially got a text message stating that our flight had been cancelled due to a labor action. Within a few minutes we got a second email reversing the flight cancellation so we were back on schedule. The flight did occur and there were no problems from BOD to MAD.
Flight attendants were super nice. Comfortable seats. Very impressed by the availability of a Handicap Toilet
Tout était bien organisé.. pour moi rien à dire !! Je le referais avec plaisir !😃
Amélioration du balayage du regard de l’ hôtesse. Visionner d’ un seul coup .. le port du masque et la fermeture de la ceinture. Cela m’ aurait évité d’ être réveillée 2 fois !!
Need to improve customer service experience and also onboarding experience
Terriblement froid dans l’avion, restauration mauvaise, équipage pas très sympathique. Écouteurs qui font très mal aux oreilles avec un son déplorable
Mal installé sièges inconfortables, écouteurs bas de gamme qui font mal aux oreilles, le son des écouteurs terribles. La restauration dégoûtante. Et terriblement froid dans l’avion malgré la couverture donnée alors que j’étais habillée chaudement.
The crew was the most friendly ever! Just made no sense the fact that we couldn’t get the bearding pass on a timely manner due to issues with CDC site, it was caused not by the AA WORKER, she was great, but something wouldn’t work in the system and it took us over an hour till we could get our boarding passes. And makes no sense to us why we couldn’t seat together. There were plenty couples separated and we had to swap seats. It was a long flight so you’d rather sit w a partner. So if there’s anyway to allow us flying coach to pick our seats ahead of time like most airlines that would be wonderful!, this way there wouldn’t be surprises at boarding.
All was fine in regards to my investment
There were no individual air control for the seats so there was very little moving air throughout the entire flight. My entertainment system froze for twenty minutes of the flight. The check in process was slow and inefficient. The food was bland.
Drinks offers are pathetic compared to other international flights.
Il est anormal de ne rien avoir à manger / boire lorsqu on a payé 250e un vol de 1h15.
Ne concerne pas forcément Ibéria mais plutot ADP Orly : Le débarquement à pris 30 minutes faute de bus de liaisons entre l'avion et l'aéroport. Le déchargement des bagages a pris environ 1 heure (atterrissage à 18h22, récupération des bagages sur le tapis à 18h29. C'est beaucoup trop long (presque autant que le vol Madrid-Paris).
Le personnel de bord ne se montre pas très professionnel : discussions bruyantes entre steward et hotesse sans tenir compte des passagers, remarques douteuses sur les passagers qui ne parlent ni Anglais ni Espagnol. Un minimum de respect des passagers et de discrétion serait un plus.
There was delays on my departure flight and return flight both due to mechanical issues. The flight crew has us fill out re-entry documents on the return trip from Portugal to US that were unnecessary since the airport has kiosk to take the information. This made the disembarking very stressful.
La gestion de la sortie des passagers de l’avion. Il doit bien exister un mode de fluidité du processus.
English language entertainment options.
Les annonces sont pas aussi en français
Tout était très bien seul l’amabilité des hôtesses laissait à désirer
Amelioration des assistantes de vols. Extrement desagreables.
J’ai acheté l’embarquement prioritaire mais pas pu en profiter
My original flight had been canceled and they got me on a better flight with a shorter layover. I spoke to Roger on the customer service line and he was wonderful.
All over good flight but not better than my favorite
Points négatifs : "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"
Points négatifs : "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."
Points négatifs : "A snack upon arriving"
Points positifs : "Flight was on time."
Points négatifs : "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Points négatifs : "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"
Points négatifs : "They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse...."
Points positifs : "Personnel gentil"
Points négatifs : "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"
Points positifs : "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Points négatifs : "A bit more space for placing magazines etc would be welcome"
Points négatifs : "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."
Points négatifs : "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"
