Vol Santa Ana : Trouvez un billet d’avion pas cher pour Santa Ana

Points positifs : Crew was nice

Points négatifs : The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you

Points négatifs : Lost one of my luggages

Points positifs : The crew were friendly enough and willing to serve.

Points négatifs : The seat could have been thicker and softer for greater comfort--instead, it was thin and flimsy. There should also be greater space/pitch between the rows of seats.

Points positifs : Premium class is awesome. Nice size and comfortable seats with a foot rest. Food as tasty and hot. Attentive attendants.

Points négatifs : Honestly can’t think of anything!!

Points positifs : Friendly staff

Points négatifs : Fly on time

Points positifs : Crew members were very friendly.

Points négatifs : It would help to train them on how pour wine without spilling.

Points positifs : It was OK experience. Nothing special.

Points négatifs : I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive.

Points négatifs : The breakfast scone was disgusting but dinner was great!

Points positifs : The food was good and was served with professionalism.It was an excellent service no doubt.

Points positifs : Everything

Points négatifs : Nothing

Points négatifs : Everything went well

Points positifs : Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it

Points négatifs : I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions

Points positifs : Great crew

Points négatifs : Very old entertainment system

Points positifs : Quick flight. Friendly cabin crew.

Points négatifs : Nothing.

Points positifs : Captain was trying to uplift passengers spirits

Points négatifs : Flight should have full service instead of snacks and the wasn't any entertainment on a flight for 4.5hrs to 5hr

Points négatifs : Bathroom faucet awful. Seats in premium economy not comfortable.

Points positifs : Great crew n comfort.

Points négatifs : The Florence Airport has difficulty with baggage. Had to wait for over an hour.

Points négatifs : The entertainment choices needs updates and more varieties I believe.

Points positifs : Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.

Points négatifs : The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.

Points négatifs : All god nice flight crew helpful. A well organized flight just what you would expect from a German airline

Points négatifs : Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.

Points positifs : Lufthansa is a great airline.

Points négatifs : Food was so hot that it was difficult to remove the packaging to be able to eat the pasta.... Desert was ok, brownie was real hard and too sweet....

Points négatifs : The plane was very old. On my seat, the TV screen did not work. The cabin crew was lazy. Nobody paid any attention to the Attendant light by my seat.

Points positifs : The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces.

Points positifs : Brand new A321 Neo

Points négatifs : Couldn't find a way to recline seat

Points positifs : Flight was fine

Points négatifs : Check in (i could not do it online) and the 82 chf cost to check a suitcase

Points positifs : Quick flight. Friendly cabin crew.

Points négatifs : Nothing.

Points négatifs : This airline is borderline budget airline even in business class.

Points négatifs : Not being able to choose my seat on a 500€ return flight is a joke.

Points positifs : Crew and food

Points positifs : Yes

Points positifs : it was and, it was as well

Points négatifs : nothing flying wise, but airport is kind of a maze, if is any short connecting flight and late arrival, you have to run fast.

Points positifs : Great crew

Points négatifs : Very old entertainment system

Points positifs : safe trip

Points négatifs : no entertainment, no food, would like to be aware no food

Points négatifs : This has been the most convenient way I’ve ever traveled.

Points négatifs : Don’t loose the luggage

Points positifs : Brussels airport clearance was quite efficient

Points négatifs : Better instructions at the airport

Points positifs : Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much.

Points négatifs : The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin.

Points positifs : I liked the (free) upgrade to Premium Economy.

Points négatifs : Food was ok but I recommend including a small salad with dinner.

Points négatifs : Even a small coffee/tea service would be a nice addition.

Points positifs : The crew were friendly and helpful as usual. No issues at all.

Points négatifs : Really cannot complain about anything!

Points négatifs : Food service was pay only on a 3.5 hour flight. This meant there was a good cart blocking the aisle THE ENTIRE FLIGHT! Nobody could get by to use the bathroom or to walk around. There was almost always two people in each direction blocked by the cart. From what I could observe, the cart wasn’t even stocked with the items people were ordering, as a flight attendant was CONSTANTLY running back and forth to the galley to get items that weren’t on the cart! The setup of this food service was HORRIFIC even for me who didn’t order anything. They never even were able to take orders from everyone- never even asked if I wanted anything. I don’t think I will fly British Airways again.

Points positifs : Great crew

Points négatifs : Very old entertainment system

Points positifs : Punctuality and professionalisms were at the best

Points négatifs : All ok

Points positifs : too crowded , not organised enough

Points négatifs : organisation

Points négatifs : Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections.

Points positifs : All seats were very comfortable and spots where I can view everything and crew were awesome.

Points négatifs : Local travelers should be offered even water.

Points positifs : Nothing

Points négatifs : Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections.

Points positifs : no remarks. everything fine for a short flight

Points positifs : The crew reacted good to the change of plane

Points négatifs : Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience

Points positifs : The flight crew were amazing and had lovely gifts for our daughter

Points négatifs : the flight was late and no food or drinks were available without paying rather high prices