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The rooms were just ok - i have stayed in way better 4 star resorts. However, the heated pool and hot tubs were great. Overall i'd say save your money and stay in a nice 3-4 star hotel instead. waaaaaaaay too many dogs!!!! To a non pet owner, this just doesn't give the 5 star experience. I did not have good service in the bar. Our luggage was not delivered on time from valet. Also, the spa amenities were nice but not too clean, the showers were clogged and hair was everywhere.
The amenities, staff polish and overall experience was excellent. Robert at the front desk was exceptional. I would happily always make the St. Regis Aspen my home while in town.
In room espresso maker had only 1 pod of regular coofee. The other was decaf.
On peut aller facilement en ville à pied, d'un bon prix. Notre chambre était petite et ancienne. Bizarre forte ozone air conditionné en marche lorsque nous sommes arrivés à l'hôtel.
L'emplacement est parfait, proche du centre-ville et des remontées mécaniques. Le petit déjeuner était délicieux. Le personnel était vraiment très gentil. Trop froid mais c'était l'hiver à Aspen. Aucun reproche
Impressionné par le personnel, petit déjeuner complet inclus dans le tarif.
Room was big and comfortable Staff was not very attentive
The location. Right next to The Little Nell. Can;t beat it. Listing this as a 4-star hotel is very misleading. It is a 70's motel without much updating. The parking fee was a shock. Room temperature never got below 70 degrees. Hauling our gear up to the second floor was a bummer.
Love this hotel. Great location, great look, love the pool and entry area. Bartender and staff had no clue about the advertised bar specials. Had to argue with them to agree to the advertised price, unfortunately. A few big carpet stains in the room.
The location was close to everything in town. The staff was friendly and professional. Rooms were tastefully decorated. The pool and hot tub were at very nice temps and the staff did not chase us out at 10 PM but allowed us till 11 PM
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This guest did not leave comments about this hotel.
Location was great This certainly was NOT a four star hotel. The first thing you see when you walk in the hotel is the filthy flooring. The exterior paint needs some work as well. The room is dated and my night stand was sticky! The condition is this hotel says 2 star
Great location. Excellent service. Nicely appointed and comfortable. The bathrooms are a tad dated.
The staff was very friendly. The location was in town so very convenient. They had valet parking which was extra. The room was pretty small
Most of the staff was very accommodating Everything was very dated, the jacuzzi didn't work will, the pool area was not well lit, the bath ropes were tacky, I had to go to the front desk to get pool towels, someone tried to change room service to my room.
No elevator. Hall ways rundown
lobby looked swank and the location was good room was tiny, not as nice as a 4 star hotel should be
A beautiful turn-down service, lovely bathrooms, comfortable beds, fast internet and helpful staff. The mini bar was disappointing, but empty enough to stock with my own purchases. It's a stretch to find any other complaints.
Excelent image, very classy. The place to be in Aspen. Staff was extremelly helpfull (we had lost our luggage)
quiet,elegant and hospitable. Walking distance to all good things. none
Cheapest beds in Aspen. Friendly staff. Nice hot tub outside that remarkably was heavily used this past weekend despite the huge dump and freezing temps. No valet, no covered parking.... To be expected. No air conditioning and lack of elevators. Our booking was last minute admittedly and my buddy and I wanted to be placed in the same room but management couldn't accommodate. If you are traveling with someone call early and demand the same room it's not automatic. They do have a complimentary breakfast although we didn't indulge.
Not enough parking
I made my reservation online and I thought was a hotel because the website NEVER said anything about the price is just for one person and we have to share the bathroom This place sucks! I have to pay double!
Liked the bed and the breakfast bed too high
staff room size, not like picture. Breakfast is below average!
Great location. Clean, comfortable room. GREAT breakfast every morning. The helpful staff went out of their way to make me feel welcome!! I will definitely be back!
Breakfast buffet Close to ski bus stops Very nice team running the place
Friendly front desk person. Late breakfast and under par food. Room on noisy street.
Friendly staff and good location. N/a
We stayed in the Victorian room which was decorated nicely. The staff was very helpful and the homemade cookies at the reception desk were great. Coffee was good. Everything was clean. And the location was right in town. It was a nice change from the chain hotels. Breakfast was a little strange--coldcuts and tomatoes--but it was included in the price.
staff was very friendly. breakfast was yummy with cold cuts, cheese, tomatoes, cereals, bagels, and more. great location in citycenter. good prices and value for the money!
I would come again. Maybe a better breakfast selection.
The staff was very friendly. They had wine and cheese at 4 pm every day. Our room was pretty clean and the location was excellent. A quick bus ride to Ajax and a ten min drive to the airport. We were on the lower floor and there was consistently heavy footsteps/noise from the room Above us. Walls are thin in this hotel. There was no room service (food menus) and no restaurants walking distance. Getting a cab was difficult and there are no ubers in aspen. Although we were there during New Years so didn't help. 400 a night, but then again it's aspen and a five star hotel is 1500 a night so go figure.
The location is a short walking distance for most of Aspen's attractions, in a quiet and pleasant neighborhood. The lodge is quaint and historical. The accommodations are comfortable and homey. Our king size bed was very comfortable. Sitting around the kitchen table in the morning was a great way to sta starty the day. The price of the lodging was a bargain...especially for Aspen. There was nothing that we didn't like about our visit. We were not disappointed about our choice of the Snow Queen as a place for an Aspen get-away..
everyone was very friendly, and open to all questions! they also provided us with umbrellas and bikes to take around town! awesome amenities!
Very charming. Wonderful history. Staff very nice and breakfast exceeded all expectations. Room felt like old ski lodge which was quaint but a little stuffy. Construction on both sides of hotel (not their fault, obviously). Room did not have A/C.
Great location - good breakfast- Coffee and cookies in the afternoon Nothing
Cool place to stay, has a very local feel. Parking is definetly an issue, the stalls in the garage level are extremely small.
The amenities were far beyond what I expected for such a price. The hotel had great character and is in an excellent location.
Proximity to town was great. Loved how nice the units were. Very well kept. New feel, wasn't a "run down lodge". Room was on Main Street. Was pretty noisy with cars until 10pm and car traffic again around 7am. Adjoining room was just as well left open. I could hear every little thing the neighbors were doing. Wifi connection sucked. Had a difficult time connecting to Apple devices. Never was able to connect to PC
To our surprise there was a kitchenette with two burners and basic necessities for cooking for two. This would be a great place to stay in the winter and can sleep up to five people when the small twin bed is included. We can't wait to return. The staff is extremely helpful and friendly.
Plastic flowers, sponge painted walls, incredible levitating brick fireplace with glowing plastic logs and real fire sounds. ..well, more like first fire sound. Everything that matters is updated, very clean, great location, cheap! Loved our stay there and will return. Did not see an air conditioner, but did not need it in September.
Great staff, great location, great place
Staff at the Inn were very accommodating. Availability of the hotel shuttle was great. Drivers were very helpful with local information. Was booked in a room that was VERY far and required a lot of walking.
It was close to the slops and the staff was very helpfull and nice the sole thing is that they clean the room once a week
Super convenient to all Aspen Mountains. The official X Games Hotel. Very accommodating staff! Nada
free breakfast, ski in ski out.
The shuttle, location, snowboard in/out, service and breakfast was great. All of the employees at the Inn at Aspen were very helpful. We were constantly in contact with the hotel when our flight was cancelled and they were very helpful with assisting us until our arrival.