Country Inn & Suites By Carlson, Des Moines W, IA

Points positifs : bed was comfortable. room was clean. decent location for shopping at jordan creek mall.

Points négatifs : the price compared to the quality of the hotel is not appropriate. i have stayed at much nicer hotels for quite a bit less money. Pictures make this hotel look great, but it is only decent. Wifi was awful, had to use cellular data instead. Biggest problem was we checked in around 5:30, then left for dinner and shopping. when returning around 9:30 we attempted to access our room but our key would not work. we went to the front desk and they informed us they had put us in the wrong room when we checked in, and they had moved our stuff. Extremely disappointing they did not call to notify us or let us know when we walked past the front desk upon our return. quite embarrassing to try to access a room that other people were occupying. there are 2 other hotels right next to this one, i suggest saving some money and frustration and staying at one of those instead.