Avis des clients
Note globale
7,9
Bien
Basé sur 54 avis
Propreté
8,0
Confort
8,1
Prise en charge/retour
7,7
Rapport qualité/prix
7,9
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Commentaires récents
Avis des clients
14
8
1
2
5
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8,0
Points positifs : The process was very quick and easy!
Points négatifs : Someone had smoked in it previously and I was not made aware. There were attempts to cover it up, but it still just smelled like cigarettes and air freshener. It was pretty bad.
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4,4
Points positifs : The car was nice, the clerk was friendly.
Points négatifs : Scheduled online. When I arrived, there were no cars available, and I had to wait approximately an hour for a car. The car was clean on the outside, but the inside had some spills that weren't wiped up and smelled like marijuana. No after hours drop off instructions were provided, closed at 6:00.
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2,8
Points positifs : I did not pick up the car , the car was dirty unfortunately
Points négatifs : Better customer service & caring about customer is important
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9,6
Points positifs : Taylor was very helpful and worked hard and late to get me going in the Van I needed for a big trip.
Points négatifs : Van and Multiple passenger vehicle Availability, Luckily, I got the one I wanted and expected in the rental examples.
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8,4
Points négatifs : Overall it was a good experience.
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7,6
Points négatifs : Tried to pay with my debit ,but was told I need 2 current utility bills and who walks around with tbem...then I saidiwill use myAMEX bit that required2 a $200 deposit plis 20% down for a total.pf $305 for a $54 rental
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9,2
Points positifs : The staff was friendly and efficient.
Points négatifs : I wish I had been offered a toll tag.
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8,0
Pretty good
Points positifs : Easy to setup and finish Clean car
Points négatifs : Didn’t like the car itself and couldn’t get another model
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10,0
Points positifs : I like the speedy attention I received when I had trouble with my first car they were concerned for my safety the tow truck driver was prompt and courteous and I received a better working car
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10,0
They fix complications, and reward you for any inconveniences
Points positifs : Amy goes above and beyond the call of duty in Corpus Christi Texas.
Points négatifs : Nothing to complain about
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2,0
very disappointed in customer service
Points négatifs : I have reserved a large car, supposed to be a Toyota Camry or similar. My pick up time for car was 12 noon. Driver who picked my up to get the car arrived late to my home. When we arrived at the Enterprises office, they DID NOT have a large car for me to pickup. They offered me two smaller vehicles and claimed they were large. They logged into their system indicating I picked my car up at 1PM. That was a lie. I waited in their lobby for a vehicle until 4:30 PM. It was ridiculous. I will never rent from the Water Street Enterprise location again. Seven other customers arrived to find the cars they reserved were not there either, while I was in the lobby.
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2,0
Never again with Enterprise
Points positifs : not a single thing
Points négatifs : Two times in one week I tried to rent a car from Enterprise both times they had nothing in stock. I would get if you come back at 4pm we might have something for you. I had placed an order on line the second time early in the morning for another rental, when I showed up to get the car around 1pm once again no car and pretty much told your sh-t out of luck
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