Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Piece of Cake and shocking upgrade
Points positifs : Great to be able to get vehicle right in downtown Paris and easy drive out of the city. The agent was fantastic although the fact that we are never quite sure what additional insurance we actually need was it's usual source of stress. We rented an economy car and ended up with a beautiful and surprisingly fuel efficient Mercedes AMG.
Points négatifs : We just don't love the whole last minute insurance pressure. Would be better if we researched better in advance. I think that we actually have enough coverage between our credit card and insurance from home.
avis de
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4,4
They didn’t respect our reservation
Points négatifs : We reserved an Opel vivero or similar and they wanted to give us a station wagoner ,so they cancel the reservation and asked us to pay twice more; and we lost three hours of our journey.
avis de
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4,4
Lack of communication and customer care.
Points positifs : Car was ok
Points négatifs : They did not give me any info about where or how to drop off the car in St Malo. I got into St Malo port where I was supposed to drop it off expecting to see some sign, office, or worker to drop it off to. I drove around the area and went inside to look and ask for some kind of directions. No one there, no instructions for people to drop off nothing. We then tried to call the number provided and nobody answered and said it was closed till 2 pm. So we tried to go to another Avis office only to find them closed as well. We went back there at 2pm to find out that there was a secured parking lot that you needed to have a code to get into that was unmarked. The lady at the Avis office was rude to us and told us it was our fault that we were late even though we were never given instructions on how to drop it off or given the security code to get into the unmarked parking lot. They said they were going to charge us for another day because at this point it was 2pm 2 hours past our 12 pm return. If they would have made it clear where drop off was or had someone there to provide info we would have had there at 1130 a half hour before scheduled drop off.
avis de
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9,6
Points positifs : The Avis employee working in Paris was great! Very friendly and had everything ready for us when we arrived.
avis de
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2,0
Overcharged for rental
Points positifs : Please look into why I’m being overcharged and fix it.
Points négatifs : Please refund amount i was overcharged.
avis de
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2,0
Even could not get a car
Points positifs : Of course, nothing. We even could not get a car and a decent attitude.
Points négatifs : Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan Kaya
avis de
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2,0
Low pricing lies
Points positifs : Upgraded to automatic for free since they didn't have a manual car available
Points négatifs : The low price listed on Kayak was a lie. Aside from the "free upgrade" to automatic, there were a number of hidden charges, "required" insurance, and system-automatic (unable to be changed) fees. So often when renting a car, it feels like you get screwed. Avis is no different.
avis de
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4,0
Be ready to wait to get your car at CDG/Paris
Points positifs : The car itself was newer (20,000 miles) and met our transportation needs.
Points négatifs : Our reservation was for noon. It took over 2.5 hours of waiting in line to get the care before we finally drove out of the airport causing us to radically change our travel plans for the day. The car was filthy both inside and out and the gas tank was only 70% full.
avis de
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4,4
Very Bad Service
Points positifs : Nothing
Points négatifs : My booking was for 7 persons car with an acceptable rate. When arriving by taxi which I paid for it €95 they could not believe that my booking was for a 7 persons car even after showing them the confirmation email. At the end, they told me we only have a 5 persons car for the same rate and it's up to me to accept it or leave it! That was ridiculous and unprofessional. VERY BAD SERVICE INDEED.
avis de
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4,8
Points négatifs : We were not given a receipt and told we didn't need one. The dropoff point did not look as professional as many of the other AVIS offices were were accustomed to.
avis de
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5,6
Correct pour un week-end
Points positifs : Véhicule choisi
Points négatifs : Odeur de tabac... pas de roue de secours dans le panier Coût des assurances discrètement infusées
avis de
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2,0
HORRIBLE
Points positifs : NOTHING!
Points négatifs : I went to pick up the car only to found the location is permanently closed. I went to the location listed on the notice attached to the door only to find that location was also closed. What year is this? Why did I have to call customer service repeatedly to find a solution. We wasted half a day running around Paris trying to find an Avis location that was open. A large corporation doesn't get in touch with a customer to keep them updated. ABSOLUTELY NO CONTACT FROM AVIS!!!!! HoORRIBLE EXPERIENCE!!!!!
avis de
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10,0
Piece of Cake and shocking upgrade
Points positifs : Great to be able to get vehicle right in downtown Paris and easy drive out of the city. The agent was fantastic although the fact that we are never quite sure what additional insurance we actually need was it's usual source of stress. We rented an economy car and ended up with a beautiful and surprisingly fuel efficient Mercedes AMG.
Points négatifs : We just don't love the whole last minute insurance pressure. Would be better if we researched better in advance. I think that we actually have enough coverage between our credit card and insurance from home.
avis de
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9,6
Points positifs : The Avis employee working in Paris was great! Very friendly and had everything ready for us when we arrived.
avis de
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4,4
They didn’t respect our reservation
Points négatifs : We reserved an Opel vivero or similar and they wanted to give us a station wagoner ,so they cancel the reservation and asked us to pay twice more; and we lost three hours of our journey.
avis de
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4,4
Lack of communication and customer care.
Points positifs : Car was ok
Points négatifs : They did not give me any info about where or how to drop off the car in St Malo. I got into St Malo port where I was supposed to drop it off expecting to see some sign, office, or worker to drop it off to. I drove around the area and went inside to look and ask for some kind of directions. No one there, no instructions for people to drop off nothing. We then tried to call the number provided and nobody answered and said it was closed till 2 pm. So we tried to go to another Avis office only to find them closed as well. We went back there at 2pm to find out that there was a secured parking lot that you needed to have a code to get into that was unmarked. The lady at the Avis office was rude to us and told us it was our fault that we were late even though we were never given instructions on how to drop it off or given the security code to get into the unmarked parking lot. They said they were going to charge us for another day because at this point it was 2pm 2 hours past our 12 pm return. If they would have made it clear where drop off was or had someone there to provide info we would have had there at 1130 a half hour before scheduled drop off.
avis de
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2,0
Overcharged for rental
Points positifs : Please look into why I’m being overcharged and fix it.
Points négatifs : Please refund amount i was overcharged.
avis de
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2,0
Even could not get a car
Points positifs : Of course, nothing. We even could not get a car and a decent attitude.
Points négatifs : Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan Kaya
avis de
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2,0
Low pricing lies
Points positifs : Upgraded to automatic for free since they didn't have a manual car available
Points négatifs : The low price listed on Kayak was a lie. Aside from the "free upgrade" to automatic, there were a number of hidden charges, "required" insurance, and system-automatic (unable to be changed) fees. So often when renting a car, it feels like you get screwed. Avis is no different.
avis de
-
4,0
Be ready to wait to get your car at CDG/Paris
Points positifs : The car itself was newer (20,000 miles) and met our transportation needs.
Points négatifs : Our reservation was for noon. It took over 2.5 hours of waiting in line to get the care before we finally drove out of the airport causing us to radically change our travel plans for the day. The car was filthy both inside and out and the gas tank was only 70% full.
avis de
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4,4
Very Bad Service
Points positifs : Nothing
Points négatifs : My booking was for 7 persons car with an acceptable rate. When arriving by taxi which I paid for it €95 they could not believe that my booking was for a 7 persons car even after showing them the confirmation email. At the end, they told me we only have a 5 persons car for the same rate and it's up to me to accept it or leave it! That was ridiculous and unprofessional. VERY BAD SERVICE INDEED.
avis de
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4,8
Points négatifs : We were not given a receipt and told we didn't need one. The dropoff point did not look as professional as many of the other AVIS offices were were accustomed to.
avis de
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5,6
Correct pour un week-end
Points positifs : Véhicule choisi
Points négatifs : Odeur de tabac... pas de roue de secours dans le panier Coût des assurances discrètement infusées
avis de
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2,0
HORRIBLE
Points positifs : NOTHING!
Points négatifs : I went to pick up the car only to found the location is permanently closed. I went to the location listed on the notice attached to the door only to find that location was also closed. What year is this? Why did I have to call customer service repeatedly to find a solution. We wasted half a day running around Paris trying to find an Avis location that was open. A large corporation doesn't get in touch with a customer to keep them updated. ABSOLUTELY NO CONTACT FROM AVIS!!!!! HoORRIBLE EXPERIENCE!!!!!
avis de
