Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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8,0
Points positifs : Clean, new car and helpful staff in Paris. Very inexpensive.
Points négatifs : I reserved a standard and was given a minivan, which is substantially harder to manage on tiny French alleys and streets. On returning the car the passcode for the garage did not work, there were no attendants at the lot, and the only remaining spaces were so small I needed to exit through the back.
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2,0
Incorrectly charged for an extra day
Points positifs : Service was friendly
Points négatifs : I was incorrectly charged for an extra day and I have no idea how to dispute the charges.
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10,0
Points positifs : manager and staff was very helpful.
Points négatifs : directions to get to counter were not very helpful. once i got to gare du nord, the train station information desk also didn't provide accurate directions to the counter.
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7,6
I needed to be told of the unique drop off location
Points positifs : I needed to be told of the unique drop off location. Because of the unique nature of the Geneva airport, the car needed to be dropped off on the French side it was not made to be crystal clear and for that I almost lost my flight
Points négatifs : Nice car
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9,6
Points négatifs : The specific car rental place was under construction, and was very difficult to enter on foot. This was unfortunate, but not a dealbreaker.
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2,0
Facturation non conforme
Points positifs : Surclassement payant mais agréable
Points négatifs : Facturation différente de celle qui était prévue initialement.
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2,0
Points positifs : Don’t know.
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4,4
Office closed, No Car, Hidden fees, Responsible for tiny scratches
Points négatifs : Reservation was for 12pm on a Saturday even though the rental location closed at 12pm and then does not open until Monday morning. The location was not at the train station but rather a block away. We had to walk with all our bags. Nonetheless we got there at 12 and the location was already closed for the weekend. It took us nearly 30 minutes on our cell phones to find a live person in France to talk to at Enterprise. While the reservation was made on Kayak
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2,0
Worst international rental car experience EVER!
Points positifs : Cars are onsite.
Points négatifs : Where to start? Counter inside airport was closed, directing us to the booth where the cars are. Upon arrival, agent was already in a yelling match with another customer because they didn't have his car class (which happened to be my same car class). When the customer went outside to cool off, I inquired about our rental. Agent said he could get me into a smaller car, but for a lot better deal. I agreed, and he swiped my card (including a refundable $250 damage deposit). Upon return to drop vehicle off, no one was at the booth, with signs directing us to return the vehicle and drop keys off at rental counter inside terminal. Counter inside terminal had a sign directing us to leave the keys in lockbox. We did all of this, as indicated. Been home for over a month now, and we still have not received our refundable security deposit. We did no damage to vehicle. Where's my money? Chargeback time!! Worst experience EVER! Do not use!
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2,0
Points positifs : Je ne sais pas.
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4,4
Office fermé, pas de voiture, frais cachés, responsable des rayures minuscules
Points négatifs : La réservation a été pour 12h le samedi même si l'emplacement de location a fermé à 12h et ne s'ouvre pas jusqu'au lundi matin. L'emplacement n'était pas à la gare mais plutôt à un pâté de maisons. Nous avons dû marcher avec tous nos sacs. Néanmoins, nous y sommes arrivés à 12 et l'emplacement était déjà fermé pour le week-end. Il nous a fallu près de 30 minutes sur nos téléphones portables pour trouver une personne en direct en France pour parler à l'Entreprise. Pendant que la réservation a été faite sur Kayak
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10,0
Points positifs : manager and staff was very helpful.
Points négatifs : directions to get to counter were not very helpful. once i got to gare du nord, the train station information desk also didn't provide accurate directions to the counter.
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9,6
Points négatifs : The specific car rental place was under construction, and was very difficult to enter on foot. This was unfortunate, but not a dealbreaker.
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8,0
Points positifs : Clean, new car and helpful staff in Paris. Very inexpensive.
Points négatifs : I reserved a standard and was given a minivan, which is substantially harder to manage on tiny French alleys and streets. On returning the car the passcode for the garage did not work, there were no attendants at the lot, and the only remaining spaces were so small I needed to exit through the back.
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7,6
I needed to be told of the unique drop off location
Points positifs : I needed to be told of the unique drop off location. Because of the unique nature of the Geneva airport, the car needed to be dropped off on the French side it was not made to be crystal clear and for that I almost lost my flight
Points négatifs : Nice car
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2,0
Incorrectly charged for an extra day
Points positifs : Service was friendly
Points négatifs : I was incorrectly charged for an extra day and I have no idea how to dispute the charges.
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2,0
Facturation non conforme
Points positifs : Surclassement payant mais agréable
Points négatifs : Facturation différente de celle qui était prévue initialement.
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2,0
Points positifs : Don’t know.
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4,4
Office closed, No Car, Hidden fees, Responsible for tiny scratches
Points négatifs : Reservation was for 12pm on a Saturday even though the rental location closed at 12pm and then does not open until Monday morning. The location was not at the train station but rather a block away. We had to walk with all our bags. Nonetheless we got there at 12 and the location was already closed for the weekend. It took us nearly 30 minutes on our cell phones to find a live person in France to talk to at Enterprise. While the reservation was made on Kayak
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2,0
Worst international rental car experience EVER!
Points positifs : Cars are onsite.
Points négatifs : Where to start? Counter inside airport was closed, directing us to the booth where the cars are. Upon arrival, agent was already in a yelling match with another customer because they didn't have his car class (which happened to be my same car class). When the customer went outside to cool off, I inquired about our rental. Agent said he could get me into a smaller car, but for a lot better deal. I agreed, and he swiped my card (including a refundable $250 damage deposit). Upon return to drop vehicle off, no one was at the booth, with signs directing us to return the vehicle and drop keys off at rental counter inside terminal. Counter inside terminal had a sign directing us to leave the keys in lockbox. We did all of this, as indicated. Been home for over a month now, and we still have not received our refundable security deposit. We did no damage to vehicle. Where's my money? Chargeback time!! Worst experience EVER! Do not use!
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2,0
Points positifs : Je ne sais pas.
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4,4
Office fermé, pas de voiture, frais cachés, responsable des rayures minuscules
Points négatifs : La réservation a été pour 12h le samedi même si l'emplacement de location a fermé à 12h et ne s'ouvre pas jusqu'au lundi matin. L'emplacement n'était pas à la gare mais plutôt à un pâté de maisons. Nous avons dû marcher avec tous nos sacs. Néanmoins, nous y sommes arrivés à 12 et l'emplacement était déjà fermé pour le week-end. Il nous a fallu près de 30 minutes sur nos téléphones portables pour trouver une personne en direct en France pour parler à l'Entreprise. Pendant que la réservation a été faite sur Kayak
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