Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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5,2
Points positifs : Staff was friendly and helpful
Points négatifs : Vehicle was cheap and poor quality, with mechanical issues. Was expecting a vehicle from a reputable manufacturer
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9,2
Recommended Service
Points positifs : The car was in top condition and exactly what I ordered. Drop off was easy.
Points négatifs : It took a long time for the car to be delivered to us.
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6,0
Points positifs : Advertised price and online booking
Points négatifs : Terrible communications: Called the office to find out what cars they have before finalising my booking. When I mentioned the dates I m looking the rep said 'dont bother booking , we have no available cars for this period at all '. Regardless of the warning I went ahead and made the booking. Called again to say that I was successful in booking and then the reply was 'dont worry you ll get an email from us to decline the booking '. At this point I was very confused but went to the airport anyway as all car rental companies were there so if I wanted to rent a car this was my only option. There I got a car without a problem. Not sure who was on the phone but the experience was completely different on site.
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9,6
Points positifs : Everything was great, the man who was there when we picked up the car was very knowledgeable about other historical places in Bulgaria to potentially visit, which felt nice.
Points négatifs : It isn't clear from the airline and airport websites which terminal you are going to fly in to/from, which meant that we had to get a taxi to the other terminal (and vice versa once we had dropped off the car) for the car.
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2,0
Points négatifs : Arguably the worst customer service I've ever experienced. Had I not interrupted the desk attendant from her cell phone, she may have never noticed me standing at the desk. During the process I was clearly a major inconvenience in order to not ruin her or my day further I stopped her and told her I would rent from another company. She shrugged this off and went back to her cell phone. I went to another rental desk and explained my situation. They discounted the rate further and upgraded the vehicle for my trouble. Bottom line DO NOT use enterprise at the Sofia Airport
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9,6
Points positifs : Tout était super, l'homme qui était là quand nous avons pris la voiture était très bien informé sur d'autres endroits historiques en Bulgarie à visiter potentiellement, ce qui était agréable.
Points négatifs : Il n'est pas clair des sites Internet de la compagnie aérienne et de l'aéroport sur lesquels vous allez vous rendre à l'autre terminal (et vice versa une fois que nous avons déposé la voiture).
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9,2
Recommended Service
Points positifs : The car was in top condition and exactly what I ordered. Drop off was easy.
Points négatifs : It took a long time for the car to be delivered to us.
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9,6
Points positifs : Everything was great, the man who was there when we picked up the car was very knowledgeable about other historical places in Bulgaria to potentially visit, which felt nice.
Points négatifs : It isn't clear from the airline and airport websites which terminal you are going to fly in to/from, which meant that we had to get a taxi to the other terminal (and vice versa once we had dropped off the car) for the car.
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9,6
Points positifs : Tout était super, l'homme qui était là quand nous avons pris la voiture était très bien informé sur d'autres endroits historiques en Bulgarie à visiter potentiellement, ce qui était agréable.
Points négatifs : Il n'est pas clair des sites Internet de la compagnie aérienne et de l'aéroport sur lesquels vous allez vous rendre à l'autre terminal (et vice versa une fois que nous avons déposé la voiture).
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5,2
Points positifs : Staff was friendly and helpful
Points négatifs : Vehicle was cheap and poor quality, with mechanical issues. Was expecting a vehicle from a reputable manufacturer
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6,0
Points positifs : Advertised price and online booking
Points négatifs : Terrible communications: Called the office to find out what cars they have before finalising my booking. When I mentioned the dates I m looking the rep said 'dont bother booking , we have no available cars for this period at all '. Regardless of the warning I went ahead and made the booking. Called again to say that I was successful in booking and then the reply was 'dont worry you ll get an email from us to decline the booking '. At this point I was very confused but went to the airport anyway as all car rental companies were there so if I wanted to rent a car this was my only option. There I got a car without a problem. Not sure who was on the phone but the experience was completely different on site.
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2,0
Points négatifs : Arguably the worst customer service I've ever experienced. Had I not interrupted the desk attendant from her cell phone, she may have never noticed me standing at the desk. During the process I was clearly a major inconvenience in order to not ruin her or my day further I stopped her and told her I would rent from another company. She shrugged this off and went back to her cell phone. I went to another rental desk and explained my situation. They discounted the rate further and upgraded the vehicle for my trouble. Bottom line DO NOT use enterprise at the Sofia Airport
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