Voitures de location à Mexico

7 succursales à Mexico

╳

Avis sur Alamo

Agences

Alamo

Agences à Mexico

Ave Patriotismo 69

+52 522 614 0096

Domestic Arrival Terminal 2

International Arrivals

International Arrivalsterminal

Javier Barros Sierra 540

Mexico Intl Airport Av Capitan

Paseo De La Reforma 325

+52 555 207 5541

Tous les avis de Alamo

Avis de Alamo à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points négatifs : Showed up for my reservation and was told they ran out of cars

Avis laissé le juil. 2019

avis de
10,0

Points positifs : Yes the staff was super nice

Points négatifs : Every thing was just fine

Avis laissé le juil. 2019

avis de
2,0

Points positifs : They would not rent me the car.

Points négatifs : Receiving a car.

Avis laissé le juil. 2019

avis de
3,2

Points positifs : n/a

Points négatifs : we had a reso and overcharged at pickup. did not have the vehicle or class of vehicle we reserved. car was damaged and not in great shape.

Avis laissé le juin 2019

avis de
3,2

Points positifs : Nothing

Points négatifs : Customer service

Avis laissé le juin 2019

avis de
2,0

Points positifs : Nothing

Points négatifs : They did not respect the rate, simply because it was lower than what they wanted. I spent 25 dollars in taxis for nothing. Bad Unpleasant expirience

Avis laissé le juin 2019

avis de
8,0

Points positifs : The staff was friendly, helpful and fast.

Points négatifs : The process was smoothe, the only thing that was negative was the elevated insurance cost.

Avis laissé le mars 2019

avis de
2,0

Points positifs : No car available

Points négatifs : Would be nice to have a car

Avis laissé le mars 2019

avis de
2,0

Points négatifs : Car was not available when I tried picking it up at the airport.

Avis laissé le mars 2019

avis de
2,0

Points positifs : Nothing

Points négatifs : If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.

Avis laissé le mars 2019

avis de
2,0

Points négatifs : Is to super expensive

Avis laissé le mars 2019

avis de
2,0

Points négatifs : They did not have reservation

Avis laissé le mars 2019

avis de

10,0

Points positifs : Yes the staff was super nice

Points négatifs : Every thing was just fine

Avis laissé le juil. 2019

avis de

8,0

Points positifs : The staff was friendly, helpful and fast.

Points négatifs : The process was smoothe, the only thing that was negative was the elevated insurance cost.

Avis laissé le mars 2019

avis de

2,0

Points négatifs : Showed up for my reservation and was told they ran out of cars

Avis laissé le juil. 2019

avis de
2,0

Points positifs : They would not rent me the car.

Points négatifs : Receiving a car.

Avis laissé le juil. 2019

avis de
3,2

Points positifs : n/a

Points négatifs : we had a reso and overcharged at pickup. did not have the vehicle or class of vehicle we reserved. car was damaged and not in great shape.

Avis laissé le juin 2019

avis de
3,2

Points positifs : Nothing

Points négatifs : Customer service

Avis laissé le juin 2019

avis de
2,0

Points positifs : Nothing

Points négatifs : They did not respect the rate, simply because it was lower than what they wanted. I spent 25 dollars in taxis for nothing. Bad Unpleasant expirience

Avis laissé le juin 2019

avis de
2,0

Points positifs : No car available

Points négatifs : Would be nice to have a car

Avis laissé le mars 2019

avis de
2,0

Points négatifs : Car was not available when I tried picking it up at the airport.

Avis laissé le mars 2019

avis de
2,0

Points positifs : Nothing

Points négatifs : If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.

Avis laissé le mars 2019

avis de
2,0

Points négatifs : Is to super expensive

Avis laissé le mars 2019

avis de
2,0

Points négatifs : They did not have reservation

Avis laissé le mars 2019

avis de

dès 18 €/jour

Classé n°2

Budget

7,4 Bien (4 198 avis)

4 succursales à Mexico

╳

Avis sur Budget

Agences

Budget

Agences à Mexico

Benito Juarez

+52 555 784 3011

Calle 3 55 Sta Fe,zedec Sta Fe

+52 556 916 8159

Dakota 95 Col. Napoles

+52 551 107 7838

Paseo De La Reforma

+52 555 566 5921

Tous les avis de Budget

Avis de Budget à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points positifs : NOTHING

Points négatifs : THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK

Avis laissé le mai 2019

avis de
3,2

beware of upselling

Points négatifs : - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money

Avis laissé le janv. 2019

avis de
2,0

Bad

Points positifs : Non

Points négatifs : The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce

Avis laissé le nov. 2018

avis de
2,0

the worst-

Points positifs : nothing

Points négatifs : Despite having a car reservation they did not honor it, they did not have a car available and did not offer any way to solve the issue

Avis laissé le nov. 2018

avis de
2,0

Confirmed reservation but no car!

Points positifs : Nothing.

Points négatifs : Even with a confirmation number, the agent said they had no car for me. What's the point of making a reservation if it doesn't actually reserve anything?

Avis laissé le mai 2018

avis de
2,0

SUCKED

Points négatifs : The car wasnt available when we got there, even though we had the reservation. There was a problem with the communication of the system. Very disappointed, never reserving through this platform again.

Avis laissé le avr. 2018

avis de
2,0

Beware: unable to get car, still fighting refund

Points positifs : .

Points négatifs : Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.

Avis laissé le déc. 2017

avis de
4,0

More expensive than Kayak price

Points positifs : The type of car (not too small not too big)

Points négatifs : They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...

Avis laissé le août 2017

avis de
2,0

Horrible

Points positifs : Nothing

Points négatifs : Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.

Avis laissé le juil. 2017

avis de
2,0

The Rent a car didn't give me the car...

Points négatifs : The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.

Avis laissé le juil. 2017

avis de
2,0

Poor management and customer service

Points positifs : Worst experience

Points négatifs : I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great

Avis laissé le juil. 2017

avis de
10,0

Points positifs : Friendly accommodating and allowed us to return the car at the airport, as opposed to returning the car where we pick it up

Avis laissé le juin 2017

avis de

10,0

Points positifs : Friendly accommodating and allowed us to return the car at the airport, as opposed to returning the car where we pick it up

Avis laissé le juin 2017

avis de

2,0

Points positifs : NOTHING

Points négatifs : THEY DID NOT RESPECT THE RATE ON THE RESERVATION AND WANTED TO CHARGE 66 DOLLARS P/D FOR A SIMILAR CAR A VW GOL. THEY SAID THE DIFERENCE IN RATE WAS BECAUSE THEY DID NOT HAD THE CAR I RESERVED WHICH WAS UNTRUE AS A GOL IS A LOW SCALE CAR. I WAISTED 2 HOURS, AND $25 IN TAXIS TO GET TO BUDGET AND BACK

Avis laissé le mai 2019

avis de
3,2

beware of upselling

Points négatifs : - the car I had reserved was not available and the choice I was given was either a micro-sized car or an upsell - if the reserved car is not available it should be free. The vehicle given was old and rickety, having 70K on the clock. Crazy to be given that as an upsell. Also an unneccessary 'compulsory' that I have never had to pay before in Mexico insurance charge was added. I ended up paying just to get out but this was not good value for money

Avis laissé le janv. 2019

avis de
2,0

Bad

Points positifs : Non

Points négatifs : The price of the rent at the time of booking was $7.00 but at the time pick up the car was $21.00 more for the insure ce

Avis laissé le nov. 2018

avis de
2,0

the worst-

Points positifs : nothing

Points négatifs : Despite having a car reservation they did not honor it, they did not have a car available and did not offer any way to solve the issue

Avis laissé le nov. 2018

avis de
2,0

Confirmed reservation but no car!

Points positifs : Nothing.

Points négatifs : Even with a confirmation number, the agent said they had no car for me. What's the point of making a reservation if it doesn't actually reserve anything?

Avis laissé le mai 2018

avis de
2,0

SUCKED

Points négatifs : The car wasnt available when we got there, even though we had the reservation. There was a problem with the communication of the system. Very disappointed, never reserving through this platform again.

Avis laissé le avr. 2018

avis de
2,0

Beware: unable to get car, still fighting refund

Points positifs : .

Points négatifs : Per the car agency clerk, this company tends to oversell availability of cars, so by the time i arrived to pick up my car, there were none available, even though i already had paid in advance. I ended up renting somewhere else, and im in the middle of an investigation process to get my refund completed. It would be nice to see kayak stepping in in this matter, and not just sayin “we are just and intermediary”.

Avis laissé le déc. 2017

avis de
4,0

More expensive than Kayak price

Points positifs : The type of car (not too small not too big)

Points négatifs : They tried to sell us a very expensive insurance (more than 2000 US!!!) and our reservation in Kayak was around 180 US. After that, the seller made an ilegal offer by paying his comission in cash to reduce the total amount of the car rental to 1000 US. Finally, we took the minimal insurance for a final price of 600 US (15 days instead of 1 month)...

Avis laissé le août 2017

avis de
2,0

Horrible

Points positifs : Nothing

Points négatifs : Gave us a vehicle that was dented and scratched. Zero gas because his boss was not present with credit card. Bought road side assistance that never worked and no knew how it worked when we called to use it. They gave us a car that had a front tire that had previously been flat and repaired so naturally we got a flat tire, luckily we were driving slow otherwise I would not be wrtiting this review.

Avis laissé le juil. 2017

avis de
2,0

The Rent a car didn't give me the car...

Points négatifs : The Rent a car didn't give me the car because they say that in their sistem the reservation appears after 12 hours. Is the first time that something like this happens to me.

Avis laissé le juil. 2017

avis de
2,0

Poor management and customer service

Points positifs : Worst experience

Points négatifs : I have rented cars at this location a couple of times but my last visit was horrible. Management told me that they will no longer rent cars for a cheap price when I already had a reservation from kayak. Who are they to decide who can rent and who can't. I'm sorry but I took my business next door to SIXT and they were great

Avis laissé le juil. 2017

avis de

dès 10 €/jour

Classé n°3

Hertz

La plus populaire

7,4 Bien (3 838 avis)

16 succursales à Mexico

╳

Avis sur Hertz

Agences

Hertz

Agences à Mexico

Av Capitan Carlos Leon

180 0709 5000

Av P De La Reforma 243 Local 5

0180 0709 5000

Av Patriotismo 32

180 0709 5000

Ave.leyes De Reforma

180 0709 5000

Blvd Avila Camacho #1834

180 0709 5000

Calz Acoxpa 438

180 0709 5000

Circuito Circunvalacion Ote

180 0709 5000

Circuito Interior Bicentenario

180 0709 5000

Eje Central Lazaro Cardenas

0180 0709 5000

Guillermo Gonzalez Camarena

0180 0709 5000

Julio Verne #3

180 0709 5000

Leibnitz 100 Local 11

180 0709 5000

Miguel Angel De Quevedo

180 0709 5000

Periferico Sur 3647

0180 0709 5000

Plaza Antara

180 0709 5000

Via Dr Gustavo Baz No 4001 Col

0180 0709 5000

Tous les avis de Hertz

Avis de Hertz à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

4,4

No available cars

Points négatifs : I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.

Avis laissé le janv. 2019

avis de
2,0

Once I get to rental office my price was 5 times higher!!

Points positifs : Nothing

Points négatifs : Online price is way off!!!!

Avis laissé le avr. 2018

avis de
6,0

Very confusing

Points positifs : The fact that it is a recognised brand

Points négatifs : No one knew where the Hertz kiosk was. No signs to direct you. No sign on the pickup van or where you needed to be to get picked up. Not user friendly

Avis laissé le févr. 2018

avis de
10,0

Points positifs : Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.

Avis laissé le janv. 2017

avis de
2,4

overcharged us, Terrible service, junky tiny car

Points positifs : The return went pretty well and shuttle left on time.

Points négatifs : They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.

Avis laissé le janv. 2017

avis de
2,0

Would not honor rental cost - poor service

Points négatifs : We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).

Avis laissé le janv. 2017

avis de
5,6

False advertising

Points positifs : The car was ok.

Points négatifs : Hertz staff are quite unprofessional, disrespectful and uninformed. Besides charging me almost twice as much due to out-of-the-blue fees (including "hotel fees," and a supposed sales tax of 64%, which was further taxed at the end), when I requested to talk with the manager, the sales person said he was needed at some other location, which was evidently false as I could confirm when I said I could wait. The manager refused to talk with us, notwithstanding the fact that he was there the whole time. By the time we left having paid an excess of 40 dollars, the office was crowded with upset customers who Hertz staff were ignoring.

Avis laissé le janv. 2017

avis de
2,0

No reservation found in their system

Points positifs : They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.

Points négatifs : They were not able to find my reservation. So I used another company with better rates.

Avis laissé le sept. 2016

avis de
6,8

Hate the bait and switch mentality with car rental

Points positifs : Great car, easy access to the company.

Points négatifs : I rented the car with a charge of US$150 (approx) but ended up paying US$550 due to insurance charges, etc. Can-t companies simply quote the full amount for the rental or separate the line items so that we know what the charges are?

Avis laissé le juin 2016

avis de
2,0

Une fois que j'arrive au bureau de location, mon prix était 5 fois plus élevé !!

Points positifs : Rien

Points négatifs : Le prix en ligne est très différent !!!

Avis laissé le avr. 2018

avis de
6,0

Très déroutant

Points positifs : Le fait qu'il s'agisse d'une marque reconnue

Points négatifs : Personne ne savait où était le kiosque Hertz. Aucun signe pour vous diriger. Pas de signe sur la camionnette ou où vous deviez être pris. Pas convivial

Avis laissé le févr. 2018

avis de

10,0

Points positifs : Todos los trabajares de Hertz se portaron de la manera mas atenta ,el auto limpio,la cuota del carro fue la que me prometieron ,asistencia para regresar al aeropuerto en fin muy buen servicio.

Avis laissé le janv. 2017

avis de

6,8

Hate the bait and switch mentality with car rental

Points positifs : Great car, easy access to the company.

Points négatifs : I rented the car with a charge of US$150 (approx) but ended up paying US$550 due to insurance charges, etc. Can-t companies simply quote the full amount for the rental or separate the line items so that we know what the charges are?

Avis laissé le juin 2016

avis de

4,4

No available cars

Points négatifs : I rented a car with a B class, but when I arrived they told me that they didn’t have that size and there were only two kinds left with a high price.

Avis laissé le janv. 2019

avis de
2,0

Once I get to rental office my price was 5 times higher!!

Points positifs : Nothing

Points négatifs : Online price is way off!!!!

Avis laissé le avr. 2018

avis de
6,0

Very confusing

Points positifs : The fact that it is a recognised brand

Points négatifs : No one knew where the Hertz kiosk was. No signs to direct you. No sign on the pickup van or where you needed to be to get picked up. Not user friendly

Avis laissé le févr. 2018

avis de
2,4

overcharged us, Terrible service, junky tiny car

Points positifs : The return went pretty well and shuttle left on time.

Points négatifs : They reserve it as one price and then they never have the car and then charged us more money for a far smaller car than what we reserved for. They wouldn't allow us to waive the insurance even though I had a printed letter from my insurance and I agreed to a large deposit. I'll never rent here again.

Avis laissé le janv. 2017

avis de
2,0

Would not honor rental cost - poor service

Points négatifs : We arrived within the 2 hour pickup window clearly stated on the customer rental agreement. However, both the sales rep (and the manager) would not recognize our rate and were pushing us to pay $240 more for the 1 day rental. When we refused, they started bargaining - reducing it to $120 USD, then $85 as their "final offer." As a global brand, we expected Hertz to maintain it's quality - no matter its location. We were hoping to avoid such bad experiences like this by going with your company. We ended up just canceling the car for the day -- missing all the activities we already planned and booked for the day (losing that money and our valuable vacation time).

Avis laissé le janv. 2017

avis de
5,6

False advertising

Points positifs : The car was ok.

Points négatifs : Hertz staff are quite unprofessional, disrespectful and uninformed. Besides charging me almost twice as much due to out-of-the-blue fees (including "hotel fees," and a supposed sales tax of 64%, which was further taxed at the end), when I requested to talk with the manager, the sales person said he was needed at some other location, which was evidently false as I could confirm when I said I could wait. The manager refused to talk with us, notwithstanding the fact that he was there the whole time. By the time we left having paid an excess of 40 dollars, the office was crowded with upset customers who Hertz staff were ignoring.

Avis laissé le janv. 2017

avis de
2,0

No reservation found in their system

Points positifs : They didn't find my reservation and wanted to charge me some Absurd amount per day for the rental so I went to another company.

Points négatifs : They were not able to find my reservation. So I used another company with better rates.

Avis laissé le sept. 2016

avis de
2,0

Une fois que j'arrive au bureau de location, mon prix était 5 fois plus élevé !!

Points positifs : Rien

Points négatifs : Le prix en ligne est très différent !!!

Avis laissé le avr. 2018

avis de
6,0

Très déroutant

Points positifs : Le fait qu'il s'agisse d'une marque reconnue

Points négatifs : Personne ne savait où était le kiosque Hertz. Aucun signe pour vous diriger. Pas de signe sur la camionnette ou où vous deviez être pris. Pas convivial

Avis laissé le févr. 2018

avis de

Classé n°4

Dollar

7,3 Bien (6 380 avis)

2 succursales à Mexico

╳

Avis sur Dollar

Agences

Dollar

Agences à Mexico

Av Capitan Carlos Leon

0180 0365 1111

Dinamarca #62

+52 555 546 6727

Tous les avis de Dollar

Avis de Dollar à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

3,2

Points positifs : no line.

Points négatifs : return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.

Avis laissé le mars 2019

avis de
2,0

Carless un Mexico

Points positifs : Dollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.

Avis laissé le janv. 2019

avis de
3,6

2.5 hours to get a car

Points positifs : Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with me

Points négatifs : They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues

Avis laissé le avr. 2018

avis de
2,0

Bed experience 3 time more money. I went euro rentals end rent there

Points positifs : For 3 times less then dollar

Points négatifs : None

Avis laissé le mars 2018

avis de
2,0

Points négatifs : I will never use company again

Avis laissé le nov. 2017

avis de
2,0

Points négatifs : It was closed despite the posted hours of opening. No customer service open either.

Avis laissé le oct. 2017

avis de
2,0

You're forced to buy their insurance

Points positifs : The person going over the vehicle was very nice.

Points négatifs : The person behind the counter was very rude. They will not accept a 3rd party insurance such as credit card insurance. You cannot decline insurance. You are forced to purchase their insurance or pay a cancelation fee.

Avis laissé le sept. 2017

avis de
6,0

Points négatifs : That you have to wait until they come and pick you up, you can't drop off the car in the airport, you have to go to their location

Avis laissé le août 2017

avis de
2,0

Points négatifs : They didn't have the van i reserved and charged me more for a smaller one.

Avis laissé le août 2017

avis de
2,0

The worst experience ever

Points négatifs : I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.

Avis laissé le juil. 2017

avis de
7,2

Points positifs : The staff were very friendly

Points négatifs : The vehicle we booked (a mini van)was not available. They said they "upgraded" free of charge, but due to luggage space the upgrade was not at all comfortable for 7 people.

Avis laissé le juil. 2017

avis de
2,0

Price increased x50 when arrived to the car rental

Points positifs : Absolutely NOTHING

Points négatifs : I arrived to the car rental at 8:30 am and Ms Ana Lopez told me the price I had listed as final price was not real. She forced me to increase the price FIFTY TIMES MORE. Not 50%, not 100%. It was a 5,000 % increase. I want to get reimbursed for this. Worst experience ever.

Avis laissé le juil. 2017

avis de

7,2

Points positifs : The staff were very friendly

Points négatifs : The vehicle we booked (a mini van)was not available. They said they "upgraded" free of charge, but due to luggage space the upgrade was not at all comfortable for 7 people.

Avis laissé le juil. 2017

avis de

3,2

Points positifs : no line.

Points négatifs : return directions to their lot. accurate car rental. quicker car availability. we had to wait for the car.

Avis laissé le mars 2019

avis de
2,0

Carless un Mexico

Points positifs : Dollar Car had no cars available even though I had a reservation. I don’t think they had one to begin with.

Avis laissé le janv. 2019

avis de
3,6

2.5 hours to get a car

Points positifs : Car given was not what we reserved. I reserved a suburban and got a Ford Explorer after waiting 2.5 hours for the suburban to show up and had my 80 year old Mother with me

Points négatifs : They charged me $230 US per day insurance. A major rip off as the insurance was more then the vehicle rental. Would NOT recamend and I’m sure I’ll get no response to my issues

Avis laissé le avr. 2018

avis de
2,0

Bed experience 3 time more money. I went euro rentals end rent there

Points positifs : For 3 times less then dollar

Points négatifs : None

Avis laissé le mars 2018

avis de
2,0

Points négatifs : I will never use company again

Avis laissé le nov. 2017

avis de
2,0

Points négatifs : It was closed despite the posted hours of opening. No customer service open either.

Avis laissé le oct. 2017

avis de
2,0

You're forced to buy their insurance

Points positifs : The person going over the vehicle was very nice.

Points négatifs : The person behind the counter was very rude. They will not accept a 3rd party insurance such as credit card insurance. You cannot decline insurance. You are forced to purchase their insurance or pay a cancelation fee.

Avis laissé le sept. 2017

avis de
6,0

Points négatifs : That you have to wait until they come and pick you up, you can't drop off the car in the airport, you have to go to their location

Avis laissé le août 2017

avis de
2,0

Points négatifs : They didn't have the van i reserved and charged me more for a smaller one.

Avis laissé le août 2017

avis de
2,0

The worst experience ever

Points négatifs : I arrived at the airport and the dollar representative was super nice to begin with but when I declined their insurance, because I have my own insurance and car rental insurance with one of my credit cards, he said that I was obligated to purchase their insurance regardless. Their insurance was going to be twice more of what the rental car was going to be!!!!! The rental for my stay there was going to be roughly $660 and with their "obligatory" insurance was going to be about $2000!!!! The bad thing besides the outrageous amount of money was that after I had to obviously decline the rental and then had to wait a couple of hours to figure out how I was going to get to my destination which was a 2 hour drive....and this was my first time in Mexico so it was definitely an extreme inconvenience not to have been able to rent my car as agreed on Kayak before my trip. No apologies were even offered nor any other alternative.

Avis laissé le juil. 2017

avis de
2,0

Price increased x50 when arrived to the car rental

Points positifs : Absolutely NOTHING

Points négatifs : I arrived to the car rental at 8:30 am and Ms Ana Lopez told me the price I had listed as final price was not real. She forced me to increase the price FIFTY TIMES MORE. Not 50%, not 100%. It was a 5,000 % increase. I want to get reimbursed for this. Worst experience ever.

Avis laissé le juil. 2017

avis de

Classé n°5

Thrifty

7,0 Bien (2 765 avis)

3 succursales à Mexico

╳

Avis sur Thrifty

Agences

Thrifty

Agences à Mexico

Av Capitan Carlos Leon

0180 0021 2277

Ave. Paseo De La Reforma # 322

+52 555 207 1100

Campos Eliseos 218

+52 555 786 8268

Tous les avis de Thrifty

Avis de Thrifty à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

5,2

Points positifs : The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.

Points négatifs : When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.

Avis laissé le janv. 2019

avis de
2,0

There were no cars

Points positifs : Nothing

Points négatifs : I was not notified and my time wasted

Avis laissé le déc. 2018

avis de
2,0

No cars available

Points négatifs : They did not hold my reservation. I was told there were no cars available and there would not be any until five days later.

Avis laissé le déc. 2018

avis de
6,8

A very used car at a high price

Points positifs : Pickup and drop off were easy. Car fit our group. Decent gas mileage.

Points négatifs : Car was very beat up. Tires were bald. Had a blowout on one and since we were outside of DF we had to buy a used tire and pay for the replacement. Radio volume didn’t work. Springs poking through the seats due to wear. Ended up paying $125/day USD with insurance. Wouldn’t have minded the cost if it was a well maintained or newer vehicle.

Avis laissé le nov. 2018

avis de
3,6

the dos ñor honor de reservation

Points positifs : the car da a hice the drop of as a fast

Points négatifs : the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter

Avis laissé le févr. 2018

avis de
2,0

Hidden insurance that they forced us to buy and said was mandatory

Points positifs : Nothing

Points négatifs : Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!

Avis laissé le févr. 2018

avis de
2,0

Car rental thrifty

Points positifs : Nothing

Points négatifs : The merchant did not release the vehicle. Regards, juan

Avis laissé le nov. 2017

avis de
2,0

They attempted to charge me for existing damage

Points négatifs : They are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!

Avis laissé le nov. 2017

avis de
6,0

What's the point of making a reservation?

Points positifs : Everything was fine except for the fact that for the 2nd time using Thrifty in Mexico City, an automatic transmission vehicle was not available in spite of the fact that I had reserved specifically that.

Points négatifs : I reserved an automatic transmission vehicle a couple of months in advance of the trip. When I arrived to the Thrifty agency, I was informed that no vehicle with automatic transmission was available and that it was subject to cars being returned on time, which could have, but fortunately did not take several hours. A couple of observations: 1) when this happens, the Thrifty agent needs to apologize and show a bit of empathy for the customer (our agent's attitude was more or less "that's just how it is," and there was no apology - this is customer service 101, no?) 2) if the reserved vehicle will not be available, why not contact the customer before they arrive so that they at least have the opportunity to make other arrangements? We provide contact information to Kayak. The agency claims they do not have access to this. I don't know if this is true or not, but some mechanism needs to be in place that would allow the agency to communicate with the customer if a problem arises prior to the reservation.

Avis laissé le nov. 2017

avis de
2,0

JMDF

Points négatifs : I made my reservation online, when I went to find my vehicle at the time and date indicated, Thrifty had no vehicles available, the customer service was heavy and showed a lot of indifference to me, he just kept talking on the phone with his friends and not attending to the clients.

Avis laissé le nov. 2017

avis de
2,0

Huge scam

Points négatifs : When i booked the car, there was fine print about required insurance, but no details on the cost. So I called Thrifty and was told it would be $84 for 3 days. But when we got there, the minimum insurance cost was going to be $330. So we just returned to the terminal and got a taxi. This is a complete scam. By the way, the actual cost of auto insurance in Mexico is about $500 per year.

Avis laissé le nov. 2017

avis de
2,0

Points négatifs : I bought insurance on the Thrifty site. When we went to pick up the car, the car lady said we had to pay $500 more. She wouldn't let up on the extra fee, so I went next door and rented a bigger car with full insurance from Eurocar for less money. I was, and am, very upset at this.

Avis laissé le juil. 2017

avis de

6,8

A very used car at a high price

Points positifs : Pickup and drop off were easy. Car fit our group. Decent gas mileage.

Points négatifs : Car was very beat up. Tires were bald. Had a blowout on one and since we were outside of DF we had to buy a used tire and pay for the replacement. Radio volume didn’t work. Springs poking through the seats due to wear. Ended up paying $125/day USD with insurance. Wouldn’t have minded the cost if it was a well maintained or newer vehicle.

Avis laissé le nov. 2018

avis de

5,2

Points positifs : The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.

Points négatifs : When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.

Avis laissé le janv. 2019

avis de
2,0

There were no cars

Points positifs : Nothing

Points négatifs : I was not notified and my time wasted

Avis laissé le déc. 2018

avis de
2,0

No cars available

Points négatifs : They did not hold my reservation. I was told there were no cars available and there would not be any until five days later.

Avis laissé le déc. 2018

avis de
3,6

the dos ñor honor de reservation

Points positifs : the car da a hice the drop of as a fast

Points négatifs : the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter

Avis laissé le févr. 2018

avis de
2,0

Hidden insurance that they forced us to buy and said was mandatory

Points positifs : Nothing

Points négatifs : Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!

Avis laissé le févr. 2018

avis de
2,0

Car rental thrifty

Points positifs : Nothing

Points négatifs : The merchant did not release the vehicle. Regards, juan

Avis laissé le nov. 2017

avis de
2,0

They attempted to charge me for existing damage

Points négatifs : They are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!

Avis laissé le nov. 2017

avis de
6,0

What's the point of making a reservation?

Points positifs : Everything was fine except for the fact that for the 2nd time using Thrifty in Mexico City, an automatic transmission vehicle was not available in spite of the fact that I had reserved specifically that.

Points négatifs : I reserved an automatic transmission vehicle a couple of months in advance of the trip. When I arrived to the Thrifty agency, I was informed that no vehicle with automatic transmission was available and that it was subject to cars being returned on time, which could have, but fortunately did not take several hours. A couple of observations: 1) when this happens, the Thrifty agent needs to apologize and show a bit of empathy for the customer (our agent's attitude was more or less "that's just how it is," and there was no apology - this is customer service 101, no?) 2) if the reserved vehicle will not be available, why not contact the customer before they arrive so that they at least have the opportunity to make other arrangements? We provide contact information to Kayak. The agency claims they do not have access to this. I don't know if this is true or not, but some mechanism needs to be in place that would allow the agency to communicate with the customer if a problem arises prior to the reservation.

Avis laissé le nov. 2017

avis de
2,0

JMDF

Points négatifs : I made my reservation online, when I went to find my vehicle at the time and date indicated, Thrifty had no vehicles available, the customer service was heavy and showed a lot of indifference to me, he just kept talking on the phone with his friends and not attending to the clients.

Avis laissé le nov. 2017

avis de
2,0

Huge scam

Points négatifs : When i booked the car, there was fine print about required insurance, but no details on the cost. So I called Thrifty and was told it would be $84 for 3 days. But when we got there, the minimum insurance cost was going to be $330. So we just returned to the terminal and got a taxi. This is a complete scam. By the way, the actual cost of auto insurance in Mexico is about $500 per year.

Avis laissé le nov. 2017

avis de
2,0

Points négatifs : I bought insurance on the Thrifty site. When we went to pick up the car, the car lady said we had to pay $500 more. She wouldn't let up on the extra fee, so I went next door and rented a bigger car with full insurance from Eurocar for less money. I was, and am, very upset at this.

Avis laissé le juil. 2017

avis de

Classé n°6

Payless

6,6 Bien (2 649 avis)

5 succursales à Mexico

╳

Avis sur Payless

Agences

Payless

Agences à Mexico

1830 Manuel Avila Camacho Blvd

+52 555 562 1703

Atenas #40 Pbl-2 Col Juarez

+52 556 916 8518

Av Capitan Carlos Leon

+52 555 784 3011

Calle 3 #55, Santa Fe

+52 555 292 7934

Dakota 95 Col. Napoles

+52 551 107 7838

Tous les avis de Payless

Avis de Payless à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Terrible and bad

Points positifs : Nothing because I didn't rented the car

Points négatifs : They lie about the price I don't understand why kayak said a price so cheap and pay less rental car no respect that price I think that is a shame of both companies I'm not going to do any more business with ether one !!!

Avis laissé le août 2017

avis de
2,0

No phone number

Points positifs : N/A

Points négatifs : Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.

Avis laissé le janv. 2017

avis de
5,2

They would not take the rate that I got online

Points positifs : The car was clean.

Points négatifs : The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.

Avis laissé le janv. 2017

avis de
4,0

Do not use Payless in Mexico City!!!

Points négatifs : The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.

Avis laissé le janv. 2017

avis de
2,0

Bad service and liars

Points positifs : Nothing bad service

Points négatifs : They didn't have my reservation They mentioned problems with the system and they offer me a car very expensive I do not rent the car

Avis laissé le janv. 2017

avis de
8,0

Great car for travel

Points positifs : Great car and deals

Avis laissé le janv. 2017

avis de
3,6

Terrible experience in Mexico City

Points positifs : Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)

Points négatifs : No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.

Avis laissé le janv. 2017

avis de
2,0

Points positifs : Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammers

Points négatifs : Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.

Avis laissé le déc. 2016

avis de
2,0

They denied our booking

Points positifs : They did not honor our booking

Avis laissé le déc. 2016

avis de
2,0

Deceptive pricing

Points positifs : The attendant was nice enough

Points négatifs : This is a scam. While the cost of the rental on Kayak was very low, the cost of required insurance is about $50/ day. We didn't end up taking the rental and lost half a day. Better to use taxis and the bus system. Kayak should disclose the cost of insurance.

Avis laissé le juin 2016

avis de
2,0

Points négatifs : The car was going to be ten hours late so we went elsewhere.

Avis laissé le juin 2016

avis de
2,0

Points négatifs : I was not able to rent the car. They said they did not have my reservation and they did not have any cars available for me. I had to completely change my plans and lost half a day due to this.

Avis laissé le juin 2016

avis de

8,0

Great car for travel

Points positifs : Great car and deals

Avis laissé le janv. 2017

avis de

2,0

Terrible and bad

Points positifs : Nothing because I didn't rented the car

Points négatifs : They lie about the price I don't understand why kayak said a price so cheap and pay less rental car no respect that price I think that is a shame of both companies I'm not going to do any more business with ether one !!!

Avis laissé le août 2017

avis de
2,0

No phone number

Points positifs : N/A

Points négatifs : Wasn't able to communicate with anybody in Mexico City to confirm.Phone number in Mexico City does not exist.

Avis laissé le janv. 2017

avis de
5,2

They would not take the rate that I got online

Points positifs : The car was clean.

Points négatifs : The employees were mostly rude except for one girl but they did not offer solutions until I said I was going to call PROFECO, the mexican consumer protection services agency. They said that they had no connection to kayak whatsoever.

Avis laissé le janv. 2017

avis de
4,0

Do not use Payless in Mexico City!!!

Points négatifs : The rate we had confirmed by Kayak was in another universe to what they charged when we arrived. They also said they did not have a record of our booking or a car...although they later found one. Full insurance (although if you have an accident it is not full insurance) is required. My understanding is they were at the airport but they were half hour taxi ride away.

Avis laissé le janv. 2017

avis de
2,0

Bad service and liars

Points positifs : Nothing bad service

Points négatifs : They didn't have my reservation They mentioned problems with the system and they offer me a car very expensive I do not rent the car

Avis laissé le janv. 2017

avis de
3,6

Terrible experience in Mexico City

Points positifs : Car was ok - clean, though the back suspensions were already damaged and not the model type we had requested through priceline (one level down)

Points négatifs : No respect for the reservation, and the quoted price. Staff looked like they hated working in that office, and was less than friendly. Unfortunately, we were in a hurry to leave, and renting the car took 1.5h, so battled a bit, but could not get through. Here are some details. 1. They could not find the reservation. 2. Once we had a payless customer rep on the phone, they said they would honor the price of the reservation but did not. 3. Bottomline - rental price / day was multiplied by 4; we had to pay for the full insurance that supposedly is compulsory in Mexico City (which is not true after verifying). I came out to 270$ for a 4 day rental instead of the $20 quoted by priceline. 4. We returned the car half a day earlier, and did not get any appreciation or discount. Also had to go through a 10 min inspection (which thankfully did not lead to any extra charges), though it would not have mattered since they made us pay the full insurance. This experience was terrible. Hard to say whether it was Payless or just this office. However, this was bad enough for me not to ever want to be a Payless customer. I would also recommend that Payless takes a close look at this Mexico Juarez office.

Avis laissé le janv. 2017

avis de
2,0

Points positifs : Horrible service. Big scam operation charging us 3x the price and refusing to waive cdw even though we had it on our credit card, telling us no insurance works in Mexico. Liars and scammers

Points négatifs : Everything. From the rude agents to the scam price to telling us that they couldn't find our reservation and that they couldn't do anything about it. Don't rent here.

Avis laissé le déc. 2016

avis de
2,0

They denied our booking

Points positifs : They did not honor our booking

Avis laissé le déc. 2016

avis de
2,0

Deceptive pricing

Points positifs : The attendant was nice enough

Points négatifs : This is a scam. While the cost of the rental on Kayak was very low, the cost of required insurance is about $50/ day. We didn't end up taking the rental and lost half a day. Better to use taxis and the bus system. Kayak should disclose the cost of insurance.

Avis laissé le juin 2016

avis de
2,0

Points négatifs : The car was going to be ten hours late so we went elsewhere.

Avis laissé le juin 2016

avis de
2,0

Points négatifs : I was not able to rent the car. They said they did not have my reservation and they did not have any cars available for me. I had to completely change my plans and lost half a day due to this.

Avis laissé le juin 2016

avis de

Classé n°7

Advantage

6,3 Bien (1 141 avis)

1 succursale à Mexico

╳

Avis sur Advantage

Agences

Advantage

Agences à Mexico

Mexico City Int`l A/P Europcar Europcar Int`l Arrivals Hall

+52 961 153 6098

Tous les avis de Advantage

Avis de Advantage à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points négatifs : There was no reservation there when we arrived. We had to rent elsewhere. It was horrible.

Avis laissé le août 2019

avis de
5,2

Points positifs : Car was clean and almost new.

Points négatifs : You must consider the price listed in the page is not real, you must pay an expensive insurance, that in my case I was forced to take it, else I would not get the car. Never buy the insurance provided by Alliance, as that was not accepted by the company. Totally disappointed.

Avis laissé le juil. 2019

avis de
2,0

Points positifs : The car didn’t match with the options they gave us, they didn’t want to take the insurance we bought telling us “they don’t respect any insurance bought outside of the europcar agency”, they didn’t found our file at the beginning, the price was over 500 hundred for a Kia Rio with insurance?

Points négatifs : I would never consider renting a car from the site

Avis laissé le mai 2019

avis de
2,0

TERRIBLE LYING CHEATING STEALING COMPANY

Points positifs : Nothing

Points négatifs : I rent cars in Mexico 5-6 times a year so I know how it works. They advertise $5 a day and then when you get there they tell you that you need to purchase mandatory insurance. The mandatory minimum insurance should be roughly $20 a day. When we got to this sh*thole, they tried to charge me $45 a day for insurance and said that was the cheapest they could provide. After arguing for 10 minutes and then threatening to leave and get a car somewhere else the rude and incompetent worker magically was able to “find” a special discount to give me to bring the costs down by over 30%. It was still more than what it should’ve cost, and much more than National usually charges but we had no choice since it was so early in the morning and we had to pick my parents up who had just flown in to visit. I’ll never rent from this terrible company again.

Avis laissé le janv. 2019

avis de
3,6

Insurance complications

Points positifs : Car was OK,

Points négatifs : what I rented the car on the site, I was allowed to opt out of the very expensive Insurance (much more than the cost of renting the car. I then was sent to a site to purchase insurance for a reasonable amount. That insurance company said to make sure the car company did not try to sell additional insurance. The Europe car rental forced me to take their insurance or I could not take the car. So I ended up with three insurance policies on my car. Credit card Eurocar third party

Avis laissé le janv. 2019

avis de
2,0

I will NEVER set foot in this establishment ever again.

Points négatifs : My car rental was very dirty and all banged missing hub caps and when i got there it took for ever and i was extorted for extra money !!!

Avis laissé le oct. 2018

avis de
2,8

Couldn't find their office and they canceled our reservation

Points positifs : It was a good price

Points négatifs : Their office/desk was nowhere to be found! Finally we found the Europcar office that I guess takes care of their company too. They didn't speak English but led us to the Europcar office but they couldn't find our reservation either so we had to book another car through them.

Avis laissé le oct. 2018

avis de
3,6

False Advertising

Points positifs : Nothing!

Points négatifs : The car reserved was NOT provided. I had to pay extra to upgrade to a vehicle below what was rented. It was also a stick shift. I was forced to buy insurance when I had my own. The price of the rental was quoted as a total of $40 but my final total was $500. The car was small and without power. Struggled on every hill. They took 2 hours to give me my car because the computers kept going down.

Avis laissé le juil. 2018

avis de
6,8

Lost & found

Points positifs : Price & pickup/ dropping rental car

Points négatifs : I forgot my bag and ask from LAX office to shop it for me. They asked me to send a label from Fedex- so I did. Since then I talked over & over with customer service to call fedex for pickup. In LAX office they told me that they called them but nothing is really happening. It’s more than a week since I sent them Fedex label!

Avis laissé le mai 2018

avis de

6,8

Lost & found

Points positifs : Price & pickup/ dropping rental car

Points négatifs : I forgot my bag and ask from LAX office to shop it for me. They asked me to send a label from Fedex- so I did. Since then I talked over & over with customer service to call fedex for pickup. In LAX office they told me that they called them but nothing is really happening. It’s more than a week since I sent them Fedex label!

Avis laissé le mai 2018

avis de

2,0

Points négatifs : There was no reservation there when we arrived. We had to rent elsewhere. It was horrible.

Avis laissé le août 2019

avis de
5,2

Points positifs : Car was clean and almost new.

Points négatifs : You must consider the price listed in the page is not real, you must pay an expensive insurance, that in my case I was forced to take it, else I would not get the car. Never buy the insurance provided by Alliance, as that was not accepted by the company. Totally disappointed.

Avis laissé le juil. 2019

avis de
2,0

Points positifs : The car didn’t match with the options they gave us, they didn’t want to take the insurance we bought telling us “they don’t respect any insurance bought outside of the europcar agency”, they didn’t found our file at the beginning, the price was over 500 hundred for a Kia Rio with insurance?

Points négatifs : I would never consider renting a car from the site

Avis laissé le mai 2019

avis de
2,0

TERRIBLE LYING CHEATING STEALING COMPANY

Points positifs : Nothing

Points négatifs : I rent cars in Mexico 5-6 times a year so I know how it works. They advertise $5 a day and then when you get there they tell you that you need to purchase mandatory insurance. The mandatory minimum insurance should be roughly $20 a day. When we got to this sh*thole, they tried to charge me $45 a day for insurance and said that was the cheapest they could provide. After arguing for 10 minutes and then threatening to leave and get a car somewhere else the rude and incompetent worker magically was able to “find” a special discount to give me to bring the costs down by over 30%. It was still more than what it should’ve cost, and much more than National usually charges but we had no choice since it was so early in the morning and we had to pick my parents up who had just flown in to visit. I’ll never rent from this terrible company again.

Avis laissé le janv. 2019

avis de
3,6

Insurance complications

Points positifs : Car was OK,

Points négatifs : what I rented the car on the site, I was allowed to opt out of the very expensive Insurance (much more than the cost of renting the car. I then was sent to a site to purchase insurance for a reasonable amount. That insurance company said to make sure the car company did not try to sell additional insurance. The Europe car rental forced me to take their insurance or I could not take the car. So I ended up with three insurance policies on my car. Credit card Eurocar third party

Avis laissé le janv. 2019

avis de
2,0

I will NEVER set foot in this establishment ever again.

Points négatifs : My car rental was very dirty and all banged missing hub caps and when i got there it took for ever and i was extorted for extra money !!!

Avis laissé le oct. 2018

avis de
2,8

Couldn't find their office and they canceled our reservation

Points positifs : It was a good price

Points négatifs : Their office/desk was nowhere to be found! Finally we found the Europcar office that I guess takes care of their company too. They didn't speak English but led us to the Europcar office but they couldn't find our reservation either so we had to book another car through them.

Avis laissé le oct. 2018

avis de
3,6

False Advertising

Points positifs : Nothing!

Points négatifs : The car reserved was NOT provided. I had to pay extra to upgrade to a vehicle below what was rented. It was also a stick shift. I was forced to buy insurance when I had my own. The price of the rental was quoted as a total of $40 but my final total was $500. The car was small and without power. Struggled on every hill. They took 2 hours to give me my car because the computers kept going down.

Avis laissé le juil. 2018

avis de

dès 14 €/jour

Classé n°8

National

7,9 Bien (905 avis)

5 succursales à Mexico

╳

Avis sur National

Agences

National

Agences à Mexico

Autopista Mexico-toluca #1235

+52 555 292 1166

Ave. Paseo De La Reforma 231

+52 555 703 2222

International Airport

+52 555 786 9026

Manuel Avila Camacho 1822

+52 555 393 1441

Parroquia 1056, Col Santa Cruz

+52 559 183 7719

Tous les avis de National

Avis de National à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

10,0

Points positifs : Miguel and Diana were very friendly and hekofuy

Points négatifs : Everything was super

Avis laissé le août 2019

avis de
4,0

Points négatifs : They charged me for a missing tool in the spare tire what of course wasn’t ever there. I checked damage to the car before renting not tools and etc. I just trusted the person who gave the car. The trunk was never opened

Avis laissé le avr. 2019

avis de
9,6

Review

Points positifs : People were friendly and helpful with insurance information.

Points négatifs : The car had a few problems some error lights turned on after pick up but worked fine. And the price was way higher I was quoted at just about 700$ American dollars of course without insurance and paid 1350 when all said and done.

Avis laissé le déc. 2018

avis de
10,0

Great Minivan

Points positifs : The minivan was in perfect conditions

Points négatifs : They put bad gasoline. It did not last for that long. Once Infill it up at a regular gas station the fuel was ok

Avis laissé le avr. 2018

avis de
2,0

No car available..despite reserving months in advance

Points positifs : Nothing..

Points négatifs : The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.

Avis laissé le nov. 2017

avis de
2,0

Reservation canceled due to overbooking

Points positifs : Nothing

Points négatifs : They overbooked themselves and canceled my reservation.

Avis laissé le nov. 2017

avis de
2,0

Points positifs : I didn't like it

Points négatifs : The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.

Avis laissé le juil. 2017

avis de
2,0

Reserved child seats weren't available

Points positifs : Price was supposed to be great

Points négatifs : Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.

Avis laissé le juin 2017

avis de
2,0

Disappointing and deceptive practices

Points positifs : Nothing

Points négatifs : When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.

Avis laissé le mai 2017

avis de
4,4

Never get a car rental on line in Mexico

Points positifs : Easy to set on line

Points négatifs : Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online

Avis laissé le avr. 2017

avis de
2,0

Terrible agency.

Points positifs : Nothing to like here! Awful.

Points négatifs : I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!

Avis laissé le févr. 2017

avis de
4,4

Rip Off!!! Use another car rental company

Points positifs : The vehicle was clean.

Points négatifs : I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.

Avis laissé le févr. 2017

avis de

10,0

Points positifs : Miguel and Diana were very friendly and hekofuy

Points négatifs : Everything was super

Avis laissé le août 2019

avis de
9,6

Review

Points positifs : People were friendly and helpful with insurance information.

Points négatifs : The car had a few problems some error lights turned on after pick up but worked fine. And the price was way higher I was quoted at just about 700$ American dollars of course without insurance and paid 1350 when all said and done.

Avis laissé le déc. 2018

avis de
10,0

Great Minivan

Points positifs : The minivan was in perfect conditions

Points négatifs : They put bad gasoline. It did not last for that long. Once Infill it up at a regular gas station the fuel was ok

Avis laissé le avr. 2018

avis de

4,0

Points négatifs : They charged me for a missing tool in the spare tire what of course wasn’t ever there. I checked damage to the car before renting not tools and etc. I just trusted the person who gave the car. The trunk was never opened

Avis laissé le avr. 2019

avis de
2,0

No car available..despite reserving months in advance

Points positifs : Nothing..

Points négatifs : The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.

Avis laissé le nov. 2017

avis de
2,0

Reservation canceled due to overbooking

Points positifs : Nothing

Points négatifs : They overbooked themselves and canceled my reservation.

Avis laissé le nov. 2017

avis de
2,0

Points positifs : I didn't like it

Points négatifs : The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.

Avis laissé le juil. 2017

avis de
2,0

Reserved child seats weren't available

Points positifs : Price was supposed to be great

Points négatifs : Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.

Avis laissé le juin 2017

avis de
2,0

Disappointing and deceptive practices

Points positifs : Nothing

Points négatifs : When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.

Avis laissé le mai 2017

avis de
4,4

Never get a car rental on line in Mexico

Points positifs : Easy to set on line

Points négatifs : Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified online

Avis laissé le avr. 2017

avis de
2,0

Terrible agency.

Points positifs : Nothing to like here! Awful.

Points négatifs : I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!

Avis laissé le févr. 2017

avis de
4,4

Rip Off!!! Use another car rental company

Points positifs : The vehicle was clean.

Points négatifs : I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.

Avis laissé le févr. 2017

avis de

Classé n°9

E-Z Rent-A-Car

6,3 Bien (901 avis)

1 succursale à Mexico

╳

Avis sur E-Z Rent-A-Car

Agences

E-Z Rent-A-Car

Agences à Mexico

Mexico City International Airport

+52 551 560 0089

Tous les avis de E-Z Rent-A-Car

Avis de E-Z Rent-A-Car à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points positifs : nothing

Points négatifs : I was never able to pick up the car due the excessive price for their insurance. it would be better if you can provide the cost of insurance, even if it's just an estimate, so people wont have to cancel their rental at the very last minute

Avis laissé le juil. 2019

avis de
2,0

Points positifs : NOTHING. My experience was horrible

Points négatifs : Well they were trying to over charge me, therefore I ended up NOT renting the car from the agency

Avis laissé le avr. 2019

avis de
2,0

Points négatifs : The experience was totally terrible

Avis laissé le mars 2019

avis de
2,0

Points négatifs : We tried to rent it but the service was awful, it really did feel like they didn’t want us to rent it. So we didn’t, we walked away

Avis laissé le févr. 2019

avis de
6,0

Be honest about prices

Points négatifs : Only because it’s a different country you should it Deceived deceived people about prices it is not professional In the website it says $40 when you here they charge you four times that

Avis laissé le janv. 2019

avis de
2,0

Points négatifs : The fact that paying for insurance is a must and was never told the actual price until I arrived. Then we were informed they had no cars. So essentially we didn't rent anything. Even if we did, after the insurance and deposit it would have been 4 times more than I was told.

Avis laissé le janv. 2019

avis de
7,2

Points positifs : El servicio en recepcion fue rápido y eficaz.

Points négatifs : No tuvieron el auto que yo seleccione para renta (Tahoe) me dieron otro vehículo (Dodge journey) el cual no conocía y no es un auto de calidad. Con tracción delantera y nada de potencia, pésimo. Vengo de clima frío y el auto no traía líquido para aire acondicionado o no servía, por lo cual eran muy incómodos y sofocantes los trayectos. En el auto se percibía olor a orina.

Avis laissé le mai 2018

avis de
2,0

Points négatifs : The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.

Avis laissé le avr. 2017

avis de
3,2

They don't care about you.

Points positifs : It was a car.

Points négatifs : They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.

Avis laissé le nov. 2016

avis de
2,8

Nothing as described.

Points négatifs : I chose this service because it said that it was at the airport, but it isn't it's at the Marriott down the street. I walked all over the airport looking for it and it seriously seem like they're the only ones NOT in the terminals. I called for someone to come pick me up, they said 10 minutes. I waited for over an hour and no one came. I ended up walking to the Marriott. They gave me a car that not only was totally scratched, had no working AC, had terrible breaks AND after waiting all that, HAD NO GAS! The guy had the balls to tell me "go straight to the gas station, it's on E but should get you the the gas station" WHAT?! I just landed in a different country, been awaiting and now have to stop and get gas?! unbelievable. I've rented cars all over the world, including mexico before and have never had these problems. pretty pathetic.

Avis laissé le juin 2016

avis de
2,0

Points négatifs : Horrible !... The rental didn't have the van that I reserved in the first place, the price was $200.00 more from the original price. I wouldn't reserve a rental from Kayak ever.

Avis laissé le févr. 2016

avis de
5,2

Hidden charges make the rental a lot more expensiv

Points positifs : The Town & Country I rented was in good shape, very clean, and worked really well. No complaints with the vehicle.

Points négatifs : The company added a hidden charge that increased the price of the rental by about 40%. I chose not to purchase insurance on the rental because I have external rental car insurance. When I picked up the vehicle, the price included a charge that had not been listed on my reservation, which increased the price about 40%. When I asked the attendant to explain how they could charge me that without listing it in the reservation, he dug around for a while until he pulled up a single line, deep in the website that said "other charges may be included for insurance, etc." The attendant was snobby about it and completely unsympathetic to the fact they wanted to charge me more than 40% more. He told me I could either pay it or not rent the car (but he did say I may be charged for failing to fulfill my reservation). It was a sneaky, but unsurprising, tactic by a rental car company. I'm annoyed at them and at Kayak for not listing the price accurately.

Avis laissé le nov. 2015

avis de

7,2

Points positifs : El servicio en recepcion fue rápido y eficaz.

Points négatifs : No tuvieron el auto que yo seleccione para renta (Tahoe) me dieron otro vehículo (Dodge journey) el cual no conocía y no es un auto de calidad. Con tracción delantera y nada de potencia, pésimo. Vengo de clima frío y el auto no traía líquido para aire acondicionado o no servía, por lo cual eran muy incómodos y sofocantes los trayectos. En el auto se percibía olor a orina.

Avis laissé le mai 2018

avis de

2,0

Points positifs : nothing

Points négatifs : I was never able to pick up the car due the excessive price for their insurance. it would be better if you can provide the cost of insurance, even if it's just an estimate, so people wont have to cancel their rental at the very last minute

Avis laissé le juil. 2019

avis de
2,0

Points positifs : NOTHING. My experience was horrible

Points négatifs : Well they were trying to over charge me, therefore I ended up NOT renting the car from the agency

Avis laissé le avr. 2019

avis de
2,0

Points négatifs : The experience was totally terrible

Avis laissé le mars 2019

avis de
2,0

Points négatifs : We tried to rent it but the service was awful, it really did feel like they didn’t want us to rent it. So we didn’t, we walked away

Avis laissé le févr. 2019

avis de
6,0

Be honest about prices

Points négatifs : Only because it’s a different country you should it Deceived deceived people about prices it is not professional In the website it says $40 when you here they charge you four times that

Avis laissé le janv. 2019

avis de
2,0

Points négatifs : The fact that paying for insurance is a must and was never told the actual price until I arrived. Then we were informed they had no cars. So essentially we didn't rent anything. Even if we did, after the insurance and deposit it would have been 4 times more than I was told.

Avis laissé le janv. 2019

avis de
2,0

Points négatifs : The car I reserved wasn't available and I had to take the only available option. Which, of course, it was more expensive.

Avis laissé le avr. 2017

avis de
3,2

They don't care about you.

Points positifs : It was a car.

Points négatifs : They gave me the car with almost no fuel, had to wait an hour and a half just to get the car when there was only 1 other family in front of the line, and when someone crashed into me on the road they didn't pick up the phone to call the insurance that covered the car. Never renting from here again.

Avis laissé le nov. 2016

avis de
2,8

Nothing as described.

Points négatifs : I chose this service because it said that it was at the airport, but it isn't it's at the Marriott down the street. I walked all over the airport looking for it and it seriously seem like they're the only ones NOT in the terminals. I called for someone to come pick me up, they said 10 minutes. I waited for over an hour and no one came. I ended up walking to the Marriott. They gave me a car that not only was totally scratched, had no working AC, had terrible breaks AND after waiting all that, HAD NO GAS! The guy had the balls to tell me "go straight to the gas station, it's on E but should get you the the gas station" WHAT?! I just landed in a different country, been awaiting and now have to stop and get gas?! unbelievable. I've rented cars all over the world, including mexico before and have never had these problems. pretty pathetic.

Avis laissé le juin 2016

avis de
2,0

Points négatifs : Horrible !... The rental didn't have the van that I reserved in the first place, the price was $200.00 more from the original price. I wouldn't reserve a rental from Kayak ever.

Avis laissé le févr. 2016

avis de
5,2

Hidden charges make the rental a lot more expensiv

Points positifs : The Town & Country I rented was in good shape, very clean, and worked really well. No complaints with the vehicle.

Points négatifs : The company added a hidden charge that increased the price of the rental by about 40%. I chose not to purchase insurance on the rental because I have external rental car insurance. When I picked up the vehicle, the price included a charge that had not been listed on my reservation, which increased the price about 40%. When I asked the attendant to explain how they could charge me that without listing it in the reservation, he dug around for a while until he pulled up a single line, deep in the website that said "other charges may be included for insurance, etc." The attendant was snobby about it and completely unsympathetic to the fact they wanted to charge me more than 40% more. He told me I could either pay it or not rent the car (but he did say I may be charged for failing to fulfill my reservation). It was a sneaky, but unsurprising, tactic by a rental car company. I'm annoyed at them and at Kayak for not listing the price accurately.

Avis laissé le nov. 2015

avis de

Classé n°10

Ace

5,9 Correct (380 avis)

3 succursales à Mexico

╳

Avis sur Ace

Agences

Ace

Agences à Mexico

Atenas 44

Guillermo González Camarena

+52 555 291 8872

Terminal 1 Sala E1 Local 19-A

+52 334 170 8243

Tous les avis de Ace

Avis de Ace à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Lies

Points négatifs : There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time

Avis laissé le janv. 2019

avis de
2,0

They didn’t have my car, I need a refund ASAP

Points positifs : Nothing, they didn’t even help me getting a different car

Points négatifs : The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhere

Avis laissé le nov. 2018

avis de
2,0

Pathetic

Points positifs : The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied help

Points négatifs : Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.

Avis laissé le oct. 2018

avis de
2,0

Scam

Points positifs : Nothing.

Points négatifs : Made a reservation through carrentals.com thrue Kayak. When I arrived In Mexico City I eas told they did not have the car I had reserved and they couldn’t do anything. They suggested me to call the third party rental broker I couldn’t find a number to contact. I canceled my reservation and still they had the nerve to charge me. I did not received any services from carrentals.com nor from Ace Rent a Car. But they still charge me. I ended up renting from Dollar Rent a Car. Who provided a way better service experience. Now I’m about to start a despute In hopes To can get my money back.

Avis laissé le juil. 2018

avis de
2,0

Gave away my vehicle

Points négatifs : I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.

Avis laissé le mai 2018

avis de
2,0

Bad service and van had several issues

Points positifs : Nothing

Points négatifs : Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk

Avis laissé le mai 2018

avis de
2,0

Points positifs : Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.

Avis laissé le mars 2018

avis de
3,2

Horrible pickup experience

Points positifs : N/A

Points négatifs : I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company

Avis laissé le févr. 2018

avis de
2,0

Bait and Switch!!!!

Points positifs : Nothing. They didn't have the car I rented available.

Points négatifs : They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.

Avis laissé le févr. 2018

avis de
2,0

Horrible

Points positifs : The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.

Avis laissé le oct. 2017

avis de
4,8

Hard to find ACE (no signage). Insurance costs in Mexico are a killer!

Points positifs : We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.

Points négatifs : We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.

Avis laissé le août 2017

avis de
2,0

Price not what I expected. Did not have car I rese

Points négatifs : They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.

Avis laissé le janv. 2017

avis de

2,0

Lies

Points négatifs : There weren’t any cars available when I got there. They said to not trust the website prices or availability. They were making up their own prices when I got there. I Left with nothing. Horrible And waste of time

Avis laissé le janv. 2019

avis de
2,0

They didn’t have my car, I need a refund ASAP

Points positifs : Nothing, they didn’t even help me getting a different car

Points négatifs : The service is horrible, the wait to get my case resolved about my refund is taking forever, I’m about to post about my bad experience everywhere

Avis laissé le nov. 2018

avis de
2,0

Pathetic

Points positifs : The car rental company didn’t have the car I prepaid for and on top of that they were rude , unapologetic, unaccomodating . My kids were tired and hungry and we had to wait there for 2 hours and were denied help

Points négatifs : Everything ! I think it’s a scam as there was another tourist from Germany who also prepaid and didn’t get their car.

Avis laissé le oct. 2018

avis de
2,0

Scam

Points positifs : Nothing.

Points négatifs : Made a reservation through carrentals.com thrue Kayak. When I arrived In Mexico City I eas told they did not have the car I had reserved and they couldn’t do anything. They suggested me to call the third party rental broker I couldn’t find a number to contact. I canceled my reservation and still they had the nerve to charge me. I did not received any services from carrentals.com nor from Ace Rent a Car. But they still charge me. I ended up renting from Dollar Rent a Car. Who provided a way better service experience. Now I’m about to start a despute In hopes To can get my money back.

Avis laissé le juil. 2018

avis de
2,0

Gave away my vehicle

Points négatifs : I'd reserved a premium car. My flight arrived late and they gave it away, with only a small economy car left available. I went elsewhere and they didn't even cancel my reservation.

Avis laissé le mai 2018

avis de
2,0

Bad service and van had several issues

Points positifs : Nothing

Points négatifs : Bad experience would not rent again with Ace aaaasssss ggggggggh hhhhhhhhhh kkkkkkkkkkk

Avis laissé le mai 2018

avis de
2,0

Points positifs : Mexican car rental insurance is a scam. it’s a shame the prices aren’t more upfront.

Avis laissé le mars 2018

avis de
3,2

Horrible pickup experience

Points positifs : N/A

Points négatifs : I never even got my car because the wait was so long (over an hour in line) and when I finally got to the desk I was told I needed my physical passport to rent. I had my credit card, drivers license, photo of passport, and multiple other forms of ID. It did not say anywhere on the email I received that I would need to bring my passport. I ended up going with another company

Avis laissé le févr. 2018

avis de
2,0

Bait and Switch!!!!

Points positifs : Nothing. They didn't have the car I rented available.

Points négatifs : They didn't have the car available and all they had to offer was a Prius that was twice as expensive. I reserved a Jeep not a small hybrid and needed the Jeep for travel in the mountains. Not a good experience. The Ace sign was also not visible so I walked by the agency several times before I found it.

Avis laissé le févr. 2018

avis de
2,0

Horrible

Points positifs : The office wasn't opened, all the other car rentals companies were opened. There was no support on the phone.

Avis laissé le oct. 2017

avis de
4,8

Hard to find ACE (no signage). Insurance costs in Mexico are a killer!

Points positifs : We received the van we requested for 12 people. The guys @ the car drop-off and pick-up were very nice and helpful.

Points négatifs : We couldn't find ACE @ the airport. No signage. After 20 min of searching and local assistance we found ACE with MEX or FOX. We found a small ACE sign inside the MEX Agency. We waited an eternity to get service, 45 min of waiting. What a waste of time. The insurance was almost the same cost as the rental. A $300 rental was $600, nice.

Avis laissé le août 2017

avis de
2,0

Price not what I expected. Did not have car I rese

Points négatifs : They wanted to charge a higher price because I did not want to purchase their insurance and also charge a civil responsibility fee which made the cost of the car $200 more than what I reserved it for. On top of that they did not have the type of car I requested. They wanted to give me something smaller and claimed that the trunk space would be the same which would it clearly not.

Avis laissé le janv. 2017

avis de

Classé n°11

Economy Rent a Car

5,0 Correct (965 avis)

2 succursales à Mexico

╳

Avis sur Economy Rent a Car

Agences

Economy Rent a Car

Agences à Mexico

Sinaloa 31 Colonia Penon De Los Banos

+52 551 560 0089

Sinaloa 31 Colonia Penon de los Banos

+52 551 560 0089

Tous les avis de Economy Rent a Car

Avis de Economy Rent a Car à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Terrible car rental company

Points positifs : Nothing

Points négatifs : They lied and said they only had one car. The company is corrupt. My license plate was stolen and the are charging me?

Avis laissé le mars 2017

avis de
2,0

Points positifs : THIS IS A SCAM, THEY SCREWED US OVER

Avis laissé le juin 2016

avis de
6,0

Points négatifs : They didn't tell you that there was a $2500 security taken off your credit card for the duration of the hire and that there was an extra $25US er day insurance. It did feel like were being ripped off!

Avis laissé le juin 2016

avis de
2,0

Stay away.

Points positifs : Nothing good about this scan

Points négatifs : Took almost an hour to find. Asked everyone and got so many different answers finally found it walking in traffic through a busy terminal in mexico city in a hotel plaza. Wanted $2500 deposit! Wanted 27 in insurance and 13 for full coverage, both mandatory, on top of what I paid already. 66 dollar non refundable insurance gone. I hate these people. Had to rent from hertz for 4x what I thought I'd pay including insurance. Cost us 3 hours too.

Avis laissé le juin 2016

avis de
2,0

Horrible location de voitures company

Points positifs : Il n'y a rien

Points négatifs : Ils ont menti, prétendant qu'ils n'avaient qu'une seule voiture. La société est corrompu. La plaque ont été volés et le demandent ?

Avis laissé le mars 2017

avis de
2,0

Points positifs : C'est une arnaque, ils se sont complètement trompés sur notre

Avis laissé le juin 2016

avis de

2,0

Terrible car rental company

Points positifs : Nothing

Points négatifs : They lied and said they only had one car. The company is corrupt. My license plate was stolen and the are charging me?

Avis laissé le mars 2017

avis de
2,0

Points positifs : THIS IS A SCAM, THEY SCREWED US OVER

Avis laissé le juin 2016

avis de
6,0

Points négatifs : They didn't tell you that there was a $2500 security taken off your credit card for the duration of the hire and that there was an extra $25US er day insurance. It did feel like were being ripped off!

Avis laissé le juin 2016

avis de
2,0

Stay away.

Points positifs : Nothing good about this scan

Points négatifs : Took almost an hour to find. Asked everyone and got so many different answers finally found it walking in traffic through a busy terminal in mexico city in a hotel plaza. Wanted $2500 deposit! Wanted 27 in insurance and 13 for full coverage, both mandatory, on top of what I paid already. 66 dollar non refundable insurance gone. I hate these people. Had to rent from hertz for 4x what I thought I'd pay including insurance. Cost us 3 hours too.

Avis laissé le juin 2016

avis de
2,0

Horrible location de voitures company

Points positifs : Il n'y a rien

Points négatifs : Ils ont menti, prétendant qu'ils n'avaient qu'une seule voiture. La société est corrompu. La plaque ont été volés et le demandent ?

Avis laissé le mars 2017

avis de
2,0

Points positifs : C'est une arnaque, ils se sont complètement trompés sur notre

Avis laissé le juin 2016

avis de

dès 9 €/jour

Classé n°12

Avis

5,9 Correct (4 avis)

9 succursales à Mexico

╳

Avis sur Avis

Agences

Avis

Agences à Mexico

Aeropuerto Benito Juarez

+52 555 762 3262

Avenida Juarez 70

+52 555 130 5300

Campos Eliseos 185, Col Polanco, dwtn

+52 555 280 1301

Intercntl Htl-Av Juan Salvador Agraz #97

+52 555 592 7699

Mision Hotel - San Luis Tlatilco #2

+52 555 572 1611

Paseo De La Reforma 296

+52 555 511 2228

Radisson Hotel -Cuspides #53

+52 555 606 4211

Royal Pedregal Htl- RENTAL LOCATION ONLY

+52 555 571 8376

World Trade Ctr-C Montecito #38-MX

+52 559 000 4405

Tous les avis de Avis

Avis de Avis à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

4,0

Rent Elsewhere

Points négatifs : I strongly recommend against renting a car from this location. I recently rented from this location and couldn't regret it more. I'm an Avis Preferred member who frequently rents cars for both business and personal travel in the US and abroad. I've rented cars in Jordan, Turkey, South Africa, and Georgia among other countries (just to offer some perspective). I waited over an hour at this location to receive my rental, which caused me to have to cancel plans; and on my return it took another forty-five minutes, which caused my taxi fare to double in price while I waited. The act of picking up a rental should never cause a customer to have to cancel appointments. Unfortunately, this isn't the worst of it. Upon my return, the employees claimed damage to a tire -- a "bump in the rubber" to be precise. The tire was is perfect working condition; again, the tire was not flat. When inspecting the vehicle before taking possession, the employees did not mention a need to inspect the tires, even after I prompted confirmation that we had reviewed all the necessary components of the vehicle. To summarize, the employee with whom I inspected the vehicle told me we'd covered everything and it was not necessary to inspect the tires, but upon return they changed their story and claimed damage. I had fortunately purchased full insurance (which absurdly tripled the cost of the rental), so this claim is of minor detail to me at this point. But I write this review to caution others from renting here, as I suspect that the employees will invent damage in order to charge you additional fines. The entire exchange seemed very much a scam, so consider your rental carefully and if possible, go elsewhere for a car in Mexico City. A final note: Avis Customer Service, whom I called to speak with about this experience, had little to say and offered nothing in the way of remedying this experience of mine. When renting from a known company, one expects consistent experience regardless of city or country, otherwise, I'd just rent from a locally-owned company and pay less. In short, I'd recommend another rental company altogether.

Avis laissé le déc. 2018

avis de
7,6

Problemas el retirar

Points positifs : Muy buen carro, confortable, perfectas condiciones,

Points négatifs : Altísimo costo de arrendamiento, pocas opciones de vehículos en punto de entrega, servicio entrega no muy bueno

Avis laissé le sept. 2016

avis de

7,6

Problemas el retirar

Points positifs : Muy buen carro, confortable, perfectas condiciones,

Points négatifs : Altísimo costo de arrendamiento, pocas opciones de vehículos en punto de entrega, servicio entrega no muy bueno

Avis laissé le sept. 2016

avis de

4,0

Rent Elsewhere

Points négatifs : I strongly recommend against renting a car from this location. I recently rented from this location and couldn't regret it more. I'm an Avis Preferred member who frequently rents cars for both business and personal travel in the US and abroad. I've rented cars in Jordan, Turkey, South Africa, and Georgia among other countries (just to offer some perspective). I waited over an hour at this location to receive my rental, which caused me to have to cancel plans; and on my return it took another forty-five minutes, which caused my taxi fare to double in price while I waited. The act of picking up a rental should never cause a customer to have to cancel appointments. Unfortunately, this isn't the worst of it. Upon my return, the employees claimed damage to a tire -- a "bump in the rubber" to be precise. The tire was is perfect working condition; again, the tire was not flat. When inspecting the vehicle before taking possession, the employees did not mention a need to inspect the tires, even after I prompted confirmation that we had reviewed all the necessary components of the vehicle. To summarize, the employee with whom I inspected the vehicle told me we'd covered everything and it was not necessary to inspect the tires, but upon return they changed their story and claimed damage. I had fortunately purchased full insurance (which absurdly tripled the cost of the rental), so this claim is of minor detail to me at this point. But I write this review to caution others from renting here, as I suspect that the employees will invent damage in order to charge you additional fines. The entire exchange seemed very much a scam, so consider your rental carefully and if possible, go elsewhere for a car in Mexico City. A final note: Avis Customer Service, whom I called to speak with about this experience, had little to say and offered nothing in the way of remedying this experience of mine. When renting from a known company, one expects consistent experience regardless of city or country, otherwise, I'd just rent from a locally-owned company and pay less. In short, I'd recommend another rental company altogether.

Avis laissé le déc. 2018

avis de

dès 15 €/jour

Classé n°13

Europcar

4,3 Correct (20 avis)

3 succursales à Mexico

╳

Avis sur Europcar

Agences

Europcar

Agences à Mexico

Av.paseo De La Reforma 208 Local A

+52 555 533 7161

Benito Juarez International Apt

+52 555 786 8264

Guillermo Gonzalez Camarena 1205

+52 555 161 2721

Tous les avis de Europcar

Avis de Europcar à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points positifs : the worst experience.

Points négatifs : Be careful when renting a car with Eropecar

Avis laissé le mai 2019

avis de
2,0

Points positifs : Nothing good about this car rental: a complete rip off taking advantage of tourists. The car I booked was not available and they forced me to take an additional insurance (even though I didn’t want it as I had my own). I ended up paying four (!) times as much compared to what they sold it for online

Points négatifs : On top, waiting time was very long, nobody in the shop spoke any English and when I wanted to return the car (at the time I booked online) the shop was closed. Complete nightmare.

Avis laissé le avr. 2019

avis de
8,4

Points positifs : Easy booking

Points négatifs : Clearly explain your prices. I paid for the additional insurance and still had to buy a third insurance. So your prices were wrong. I will also leave my review on my YouTube channel. Will never book with kayak again

Avis laissé le févr. 2019

avis de
2,0

Worst car rental service in my life

Points positifs : Nothing

Points négatifs : They had no cars and made me wait one hour to tell me that. Their excuse was that since I booked using Kayak they car wasn’t really booked. On top of everything the guy sermones me on the type of coverage that I had picked for my inexistent rental.

Avis laissé le nov. 2018

avis de
4,8

Don't fall for the cheap price. The insurance will get you

Points positifs : The customer service is good.

Points négatifs : The insurance is not included and its price is not disclosed before you book so you can't even budget correctly for your trip. it will cost you hundreds of US dollars. The restrooms are out of order and there is no ac in the office as you wait.

Avis laissé le juil. 2018

avis de
2,0

Points négatifs : The cost suppose to be 8us, when I arrive it was 35, I dint take it

Avis laissé le juil. 2018

avis de
2,0

Points négatifs : The company wanted to charge $60 though the booking said $1. This was a pretty big surprise. They entered my info and after about 20 minutes told me they didn't have any cars left to rent. Will never use Europcar again.

Avis laissé le mai 2018

avis de
2,0

Points négatifs : Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible

Avis laissé le mai 2018

avis de
2,0

Points négatifs : Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher

Avis laissé le mars 2018

avis de
4,0

Points négatifs : I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.

Avis laissé le janv. 2018

avis de
6,4

Points positifs : The rental price

Points négatifs : The insurance price too much

Avis laissé le janv. 2018

avis de
2,0

Points négatifs : outrageous price trying to sell the insurance bad...bad ...baddd

Avis laissé le janv. 2018

avis de

8,4

Points positifs : Easy booking

Points négatifs : Clearly explain your prices. I paid for the additional insurance and still had to buy a third insurance. So your prices were wrong. I will also leave my review on my YouTube channel. Will never book with kayak again

Avis laissé le févr. 2019

avis de

2,0

Points positifs : the worst experience.

Points négatifs : Be careful when renting a car with Eropecar

Avis laissé le mai 2019

avis de
2,0

Points positifs : Nothing good about this car rental: a complete rip off taking advantage of tourists. The car I booked was not available and they forced me to take an additional insurance (even though I didn’t want it as I had my own). I ended up paying four (!) times as much compared to what they sold it for online

Points négatifs : On top, waiting time was very long, nobody in the shop spoke any English and when I wanted to return the car (at the time I booked online) the shop was closed. Complete nightmare.

Avis laissé le avr. 2019

avis de
2,0

Worst car rental service in my life

Points positifs : Nothing

Points négatifs : They had no cars and made me wait one hour to tell me that. Their excuse was that since I booked using Kayak they car wasn’t really booked. On top of everything the guy sermones me on the type of coverage that I had picked for my inexistent rental.

Avis laissé le nov. 2018

avis de
4,8

Don't fall for the cheap price. The insurance will get you

Points positifs : The customer service is good.

Points négatifs : The insurance is not included and its price is not disclosed before you book so you can't even budget correctly for your trip. it will cost you hundreds of US dollars. The restrooms are out of order and there is no ac in the office as you wait.

Avis laissé le juil. 2018

avis de
2,0

Points négatifs : The cost suppose to be 8us, when I arrive it was 35, I dint take it

Avis laissé le juil. 2018

avis de
2,0

Points négatifs : The company wanted to charge $60 though the booking said $1. This was a pretty big surprise. They entered my info and after about 20 minutes told me they didn't have any cars left to rent. Will never use Europcar again.

Avis laissé le mai 2018

avis de
2,0

Points négatifs : Simplemente no recibi ningun carro que porque no tenian disponible y que en una si queria esperar en el transcurso del dia para ver si alguna unidad quedaba disponible

Avis laissé le mai 2018

avis de
2,0

Points négatifs : Upon my arrival I went to pick up my rental at the place indicated and once I was ready to finalize the car rental paperwork I notified that the price was alter from USD$16.43 to USD $60 per day. That was very misleading to set a price and then have it changto higher

Avis laissé le mars 2018

avis de
4,0

Points négatifs : I was under the impression that the insurance I purchased would cover the car, however when at the Europcar counter they told me that my insurance did not cover anything and they did not accept it. I had to pay 3 times the price listed online and wasted $40 pre-purchasing insurance.

Avis laissé le janv. 2018

avis de
6,4

Points positifs : The rental price

Points négatifs : The insurance price too much

Avis laissé le janv. 2018

avis de
2,0

Points négatifs : outrageous price trying to sell the insurance bad...bad ...baddd

Avis laissé le janv. 2018

avis de

Classé n°14

Firefly

3,6 Médiocre (4 avis)

3 succursales à Mexico

╳

Avis sur Firefly

Agences

Firefly

Agences à Mexico

Av Capitan Carlos Leon Sn T2

0180 0709 5010

Av Capitan Carlos Leon

0180 0709 5010

Av Texcococ Sn

0180 0709 5010

Tous les avis de Firefly

Avis de Firefly à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points négatifs : After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.

Avis laissé le juil. 2019

avis de
2,0

Basically a scam

Points négatifs : When I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!

Avis laissé le janv. 2019

avis de
8,4

Overall good butt...

Points positifs : The price, the car, the agents. The car was in good condition, the agents were friendly the check out process was quick and easy

Points négatifs : The check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)

Avis laissé le nov. 2018

avis de

8,4

Overall good butt...

Points positifs : The price, the car, the agents. The car was in good condition, the agents were friendly the check out process was quick and easy

Points négatifs : The check-in took 1 hour and 20 and we were the only people there. When I declined their insurance, which was more than the car rental itself, they physically charged my credit card the whole estimated price of the car ($300.000.00 Mexican pesos)

Avis laissé le nov. 2018

avis de

2,0

Points négatifs : After checking in with my reservation at the airport office, (I’d reserved a minivan for my family of 6) ai arrived at the lot they said they don’t have a van because it broke and won’t have another (or anything else to fit 6 people) for two days. So I walked to Hertz and got a great experience.

Avis laissé le juil. 2019

avis de
2,0

Basically a scam

Points négatifs : When I arrived they didn’t have the reserved type of car. I could get a smaller car at the same price, discount was not possible nor was a higher category car. Apparently this is a typical scam done by this locally owned branch of Firefly, they attract customers with low prices online and expect them to take something smaller for the same price as they don’t have much choice after a long flight standing there with suitcases etc. Kayak should be ashamed you give these types of criminals a platform for their scams. I will not use Firefly or Kayak again. SCAM!

Avis laissé le janv. 2019

avis de

Classé n°15

Enterprise

3,3 Médiocre (26 avis)

6 succursales à Mexico

╳

Avis sur Enterprise

Agences

Enterprise

Agences à Mexico

1056 Parroquia

+52 559 183 7719

Auto. Mexico-toluca 1235

+52 555 292 1166

Ave Paseo De La Reforma No 231

+52 555 703 2222

Bld Adolfo Lopez Mateos 4349

+52 553 089 1300

International Airport

+52 555 786 9026

Manuel Avila Camacho No Ex1822

+52 555 393 1441

Tous les avis de Enterprise

Avis de Enterprise à Mexico

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points positifs : Nothing.

Points négatifs : Our flight arrived late and they didn’t have a car for us. Awful customer service. Never renting again.

Avis laissé le mars 2019

avis de
2,0

Read before renting in Mexico

Points positifs : I rented the car in december to be picked up at 1:00 or 2:00pm I arrived to the place around 3:00pm and they told me the car was not available because they could only hold the reservation for 1 hr. I was never informed of this policy. they ended up renting me a different, and of course, more expensive category

Points négatifs : they gave me a higher category and charged me an arm and leg for it. 1000 for 6 days in a Van with 95000 km I hope this complaint reaches to enterprise they are really violating people right by doing what I described

Avis laissé le déc. 2018

avis de
4,4

Points négatifs : The car seemed to be in poor mechanical condition and a license plate fell off at some point and Emterprise is currently trying to charge me $3300 pesos for a replacement

Avis laissé le déc. 2018

avis de
2,0

Points négatifs : I reserved the cars, and enterprise did not have the cars. They stated that the online services did not coincide with actual car availability, and didn't have any cars

Avis laissé le nov. 2018

avis de
2,0

Don’t do it!!!

Points négatifs : Once I arrived at the car rental location it was a totally different price. I was told about all these different types of coverages that I needed to get if I wanted to rent a car. I left the location bags in hand and went to Dollar Car rental...Dollar saved me more than half of what I would’ve paid to Enterprise.

Avis laissé le août 2018

avis de
2,0

Points négatifs : Don’t the respect the reservation,never gonna rent with enterprise

Avis laissé le juil. 2018

avis de
8,4

Insurance

Points positifs : In overall it was a good experience. It was my first rental in Mexico as this city makes the driving very challenging. Good car and excellent staff.I'd definitely rent from this company again.

Points négatifs : The advertised price didn't include the obligatory insurance. They caught me by surprise when they added that amount, because I always relay on my credit card's insurance, which has always worked perfectly for me. Everyone should know that in Mexico the insurance is charged obligatory and that it is expensive (I ended up paying more insurance than rental).

Avis laissé le mai 2018

avis de
2,0

Up set

Points négatifs : They didn't had any car available, I reserved a week before and they never contact me about this issue, so I had to pay 4 times more than I was supposed to paid on a different rental car

Avis laissé le avr. 2018

avis de
5,2

Car was wrong, price was wrong

Points positifs : Cars were clean

Points négatifs : The price was actually 3 times more the amount I reserved it for. The type of car wasn't nearly as closed as the one I reserved. The car broke down and couldn't use for 2 days, I go on vacation for 4 days and 2 of those days were nearly ruined for having a defective car. In spite of this, you'd thing Enterprise would try to make it better... Not at all! they even tried to charge me a penalty fee because when they picked up the broke down car it didn't have a full tank (mind you, it died on me! they probably expected me to push it to a gas a station to fill it up) And lastly, when I returned the car I had to argue for 30 minutes with the clerk because he kept offering insignificant discounts for my troubles, it was like barging back and forth with a street vendor selling me a bag of oranges.

Avis laissé le avr. 2018

avis de
10,0

Points positifs : Service

Points négatifs : 0

Avis laissé le févr. 2018

avis de
2,0

Enterprise Mexico is the worst scam ever

Points positifs : Nothing at all

Points négatifs : They told me that the internet rate was not valid and wanted to overcharge me for mandatory extra insurance that my credit card covers for me. It is outrageous that these scammers are taking advantage of travelers during holiday season. I end up taking a cab and will never book a thing again with kayak as you are not serious at all with the companies you promote and sell.

Avis laissé le déc. 2017

avis de
2,0

Points positifs : They did not have a car for me when I arrive. I rented a car from Hertz

Points négatifs : They did not reserve the car. They did not have cars

Avis laissé le nov. 2017

avis de

10,0

Points positifs : Service

Points négatifs : 0

Avis laissé le févr. 2018

avis de

8,4

Insurance

Points positifs : In overall it was a good experience. It was my first rental in Mexico as this city makes the driving very challenging. Good car and excellent staff.I'd definitely rent from this company again.

Points négatifs : The advertised price didn't include the obligatory insurance. They caught me by surprise when they added that amount, because I always relay on my credit card's insurance, which has always worked perfectly for me. Everyone should know that in Mexico the insurance is charged obligatory and that it is expensive (I ended up paying more insurance than rental).

Avis laissé le mai 2018

avis de

2,0

Points positifs : Nothing.

Points négatifs : Our flight arrived late and they didn’t have a car for us. Awful customer service. Never renting again.

Avis laissé le mars 2019

avis de
2,0

Read before renting in Mexico

Points positifs : I rented the car in december to be picked up at 1:00 or 2:00pm I arrived to the place around 3:00pm and they told me the car was not available because they could only hold the reservation for 1 hr. I was never informed of this policy. they ended up renting me a different, and of course, more expensive category

Points négatifs : they gave me a higher category and charged me an arm and leg for it. 1000 for 6 days in a Van with 95000 km I hope this complaint reaches to enterprise they are really violating people right by doing what I described

Avis laissé le déc. 2018

avis de
4,4

Points négatifs : The car seemed to be in poor mechanical condition and a license plate fell off at some point and Emterprise is currently trying to charge me $3300 pesos for a replacement

Avis laissé le déc. 2018

avis de
2,0

Points négatifs : I reserved the cars, and enterprise did not have the cars. They stated that the online services did not coincide with actual car availability, and didn't have any cars

Avis laissé le nov. 2018

avis de
2,0

Don’t do it!!!

Points négatifs : Once I arrived at the car rental location it was a totally different price. I was told about all these different types of coverages that I needed to get if I wanted to rent a car. I left the location bags in hand and went to Dollar Car rental...Dollar saved me more than half of what I would’ve paid to Enterprise.

Avis laissé le août 2018

avis de
2,0

Points négatifs : Don’t the respect the reservation,never gonna rent with enterprise

Avis laissé le juil. 2018

avis de
2,0

Up set

Points négatifs : They didn't had any car available, I reserved a week before and they never contact me about this issue, so I had to pay 4 times more than I was supposed to paid on a different rental car

Avis laissé le avr. 2018

avis de
5,2

Car was wrong, price was wrong

Points positifs : Cars were clean

Points négatifs : The price was actually 3 times more the amount I reserved it for. The type of car wasn't nearly as closed as the one I reserved. The car broke down and couldn't use for 2 days, I go on vacation for 4 days and 2 of those days were nearly ruined for having a defective car. In spite of this, you'd thing Enterprise would try to make it better... Not at all! they even tried to charge me a penalty fee because when they picked up the broke down car it didn't have a full tank (mind you, it died on me! they probably expected me to push it to a gas a station to fill it up) And lastly, when I returned the car I had to argue for 30 minutes with the clerk because he kept offering insignificant discounts for my troubles, it was like barging back and forth with a street vendor selling me a bag of oranges.

Avis laissé le avr. 2018

avis de
2,0

Enterprise Mexico is the worst scam ever

Points positifs : Nothing at all

Points négatifs : They told me that the internet rate was not valid and wanted to overcharge me for mandatory extra insurance that my credit card covers for me. It is outrageous that these scammers are taking advantage of travelers during holiday season. I end up taking a cab and will never book a thing again with kayak as you are not serious at all with the companies you promote and sell.

Avis laissé le déc. 2017

avis de
2,0

Points positifs : They did not have a car for me when I arrive. I rented a car from Hertz

Points négatifs : They did not reserve the car. They did not have cars

Avis laissé le nov. 2017

avis de

Sunnycars

14 succursales à Mexico

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Agences

Sunnycars

Agences à Mexico

Av 602 /Col San Juan de Aragon

Av Patriotismo Number 32

Av. Sonora Car Rentals Area

Ave. Paseo de la Reforma # 325

Aviacion Civil # sin numero

Boulevard Avila Camacho 1834

Calzada Acoxpa No 438

Col. Oxtopulco Deleg. Coyoacan

Guillermo Gonzalez Camarena,1205

International arrvial hall

Javier Barros Sierra 540

Mariano Escobedo 700

Montesitos #38

Paseo de la Reforma 208 local A

GREEN MOTION

5 succursales à Mexico

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Agences

GREEN MOTION

Agences à Mexico

443, Sur 103

Calle Juan Guillermo Villasana # 123

Interior Hotel Sheraton

Mexico City Benito Juarez Intl Airport - Terminal 2 Ambulatorio planta baja Entre puertas 3 y 4 local all-35

Mexico Reforma C Atenas No44 Col Juarez

+52 555 291 8872

dès 5 €/jour

MEXRENTACAR

La moins chère

5 succursales à Mexico

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Agences

MEXRENTACAR

Agences à Mexico

11 de Abril 304. Escandón I Secc, Ciudad de México

+52 334 170 8243

AICM Terminal 1, Gate 2 y 8.

+52 334 170 8243

Av Patriotismo 183 Bis

Calle 2 Sn

+52 334 170 8243

Calle Florencia 36.

+52 334 170 8243

Sixt

4 succursales à Mexico

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Agences

Sixt

Agences à Mexico

AV. Capitan Carlos Leon, AICM

+52 552 599 1221

Av Paseo de la Reforma 1

+52 555 546 5003

Av. Capitan Carlos de León

+52 554 313 1478

Ave Santa Fe 170

+52 555 292 0609

dès 9 €/jour

America Car Rental

3 succursales à Mexico

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Agences

America Car Rental

Agences à Mexico

Calle Dinamarca No 62. Col. Juárez - Zona Rosa (Entre Marsella y Liverpool)

+52 998 253 6112

Direccion Av. Sonora casi esquina Texcoco Colonia Peñón de los Baños, Delegación V. Carranza, CDMX

+52 998 253 6112

Sinaloa 31 Col. Peñon de los Baños Int Hotel Courtyard Marriot

+52 551 560 0089

keddy by Europcar

2 succursales à Mexico

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Agences

keddy by Europcar

Agences à Mexico

Av.Paseo De La Reforma 208 Local A- Colonia Juarez,Delegacion Cuauhtemo

Benito Juarez International Apt- International Arrival Hall

Arrent Car Rental

1 succursale à Mexico

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Agences

Arrent Car Rental

Agences à Mexico

Circuito Bicentenario Esquina Juan Escutia Colonia Condesa

+52 555 256 5935

NU Car

1 succursale à Mexico

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Agences

NU Car

Agences à Mexico

Benito Juarex Intl Airport Mexico D.F.

+52 551 560 0087

Right Cars

1 succursale à Mexico