Hôtels à Mexico

Points positifs: Hôtel fantastique ! Bien d'être huilées. Très propre et bien entretenu. Central des jardins merveilleusement entretenus

Points négatifs: Il n'y a rien ! Peut-être une plus grande piscine ...

Points positifs: Le service était excellent. Quand nous avons rapporté un problème, ils ont réglé le problème.

Points positifs: the staff was amazing, we were welcomed with champagne and truffles and asked if we would like our room upgraded. We had to wait for the room to be ready so they comped us lunch. Amazing customer service and beyond friendly and helpful staff. It was also a great value. Couldn't be happier with our stay!

Points positifs: Great location next to Chapultepec park. Beautiful courtyard hosting the restaurant and bar. Definitely recommend the 50 Mils bar for fantastic cocktails. Rooms are spacious and comfortable

Points négatifs: Rooms do feel dated but still incredibly classic

Points positifs: Architecture, emplacement et service

Points négatifs: RAS

Points positifs: Beautiful scenic property. Good food and restaurants onsite. Attentive and polite staff. Would stay there again in a heartbeat.

Points positifs: My husband and I stayed at the FS Mexico City this past weekend. Wonderful friendly staff, spotless rooms, and the most amazing tranquil courtyard. We were greeted every time we came back to the hotel and staff remembered us at the coffee bar for breakfast and the cocktail bar in the afternoon. Great location for all the tourist spots. Perfect experience and we will be back.

Points positifs: The bar, coffee shop and outdoor seating areas were very pleasant and a great place to spend time

Points négatifs: The check in process was disappointing. We arrived at the hotel around 4 pm in the afternoon and a few of our rooms did not get ready until well past 5 pm.

Points positifs: Everything

Points négatifs: It’s a bit corporate, but who cares.

Points positifs: Everything.

Points négatifs: It’s a bit corporate feeling.

Points positifs: Excellent staff and location, easily the best option in Mexico City.

Points positifs: The staff was great! I also really enjoyed that there were many areas to go and relax. I was with a big group of friends and we were able to spend time together without having to meet at a lobby as in many hotels. It was the perfect couples gateway.

Points négatifs: I think the lighting in the rooms is poor and not well designed. Also the rooms need more usb charging areas.

Points positifs: Very nice hotel with colonial style environment, super service from all employees. -

Points positifs: The bed was perfection

Points négatifs: Rooms were a little outdated

Points positifs: Le personnel était très sympathique et toujours prêt à vous aider. Il est très bien situé.

Points positifs: Tout est parfait. Ils servent à manger 24h/24h. Bien agréable quand on subit le décalage horaire...

Points négatifs: Chambre petite et sans ouverture vers l’extérieur

Points positifs: L’emplacement (a 2 pas de la place Zocalo), le style de l’hôtel. Chambre familiale propre, spacieuse et bien équipée. Le petit déjeuner très bon et très bien servi par le personnel de l’hôtel

Points positifs: We arrived at 4.30am to a very nice greeting from reception. The location of the hotel was excellent, 2 minutes from the main walking street and 10 minutes from the National Palace and surrounded by restaurants. The room had a cute little balcony overlooking the ground floor seating/reception area and whilst being compact the room was spacious enough for us to get around in. Breakfasts were good but the bonus of 24 hour F&B from the hotel cafe was what made this hotel stand out from others for value for money. The staff were very attentive and helpful and we would definitely recommend a stay there.

Points négatifs: Nothing

Points positifs: Quiet Great breakfast...and surprisingly, FREE salads/drinks/sandwiches from their coffee shop, all day! Attentive and helpful staff Beautiful interior hallways overlook a 5 story glassed on one side sun room

Points positifs: Excellent location,good service

Points positifs: Everything was perfect, specially reception staff.

Points positifs: The location is ideal if you want to see the most historic sites in Mexico City. I recommend visiting Sanborns restaurant nearby. Everything is within walking distance. No crime here like you here about in the US. Reminds me of walking in New York City. The staff provided their own private taxi service for added tranquility. This place is very clean and kept in top shape. The staff is super friendly. The free breakfast buffet was top of the line. I’d pay 20.00 in the US for this type of buffet.

Points négatifs: No Shower mats to prevent slipping.

Points positifs: The staff were super helpful. The room was excellent and large, breakfast was delicious and the location was handy to everything. I really like that it's a Mexican owned Hotel, as far as I know.

Points négatifs: There was nothing bad about our visit

Points positifs: The location is great. The staff was really helpful. Excellent breakfast.

Points positifs: A beautifully designed hotel, comfortable beds & central location. 24hr cafe onsite too. A very enjoyable stay

Points positifs: beautiful hotel and room...its artistic...the unlimited complimentary water was something really nice..a beautiful detail

Points négatifs: nada

Points positifs: Staff was very courteous and helpful. Breakfast was outstanding. Very accomodating. Room was spacious , clean and comfortable.

Points négatifs: Lighting in room needs work. Desk lamp might help.

Points positifs: Great location for sightseeing and shopping.

Points négatifs: Nothing

Points positifs: Ancient colonial style building, good for photos.

Points négatifs: Old facilities. The neighborhood is too crowded. Location is central but with low end shops. Can’t find good restaurants.

Points positifs: Receptionists ad porters welcoming and helpful. Chief Concierge José Luis very helpful and professional. Breakfast waiter Daniel highly efficient and professional. He remembered what we drank and anticipated it every morning. Great building with great decor, public areas and bedroom. Positive experience at La Terraza restaurant on the top floor. Great view of Zocalo. Courteous waiters.

Points positifs: Magnifique vue sur le Zocalo ! Attention, elle est également très bruyante, dès 5heures du matin. Mais vous pouvez observer les différents événements (nous avons eu 2 manifestations) où la cérémonie du drapeau ! Équipe chaleureuse et d’une gentillesse incroyable Magnifique architecture La cuisine du restaurant (terrasse) est excellente et très raffinée Emplacement au cœur du centre historique

Points négatifs: Nous avons dû changer de chambre car le lit était cassé mais nous eu une chambre encore mieux placée Salle de bain un peu vétuste le bruit sur le chambre donnant sur le Zocalo, pour nous ça allait nous étions en plein décalage horaire donc réveillés, mais je pense que pour un couple cherchant du repos ce n’est pas conseillé

Points positifs: Location history architecture Tiffany ceiling roof terrace wonderful reception team.

Points négatifs: Cafe and bar need a new look

Points positifs: The public spaces, the location, the friendly service.

Points négatifs: Smaller-than-average size of the rooms, tasteless breakfast.

Points positifs: The breakfast is pretty amazing. There are so many cooked dishes and lots of fresh fruit. The building is amazing with its Tiffany glass ceiling. The staff is extremely helpful and very gracious. The location is perfect - a stone's throw, literally, from the zocalo. A wonderful hotel.

Points négatifs: The internet could have been a bit better. The signal should ideally be strong enough to watch a film.

Points positifs: Gorgeous historic building with the best location in Mexico City. The rooms are beautiful and comfortable with a great view of the zocalo and presidential palace. The food is awesome.

Points positifs: Breakfast was very good,.!!.. view excelent!..

Points négatifs: I think that the parking should be included

Points positifs: Emplacement central idéal. Charme du hall. Chambres spacieuses. Service attentif. Beau buffet de petit-déjeuner. Magnifique terrasse du restaurant.

Points positifs: 1.Centric, historic, close to every thing in centro historical; 2.Welcome Mexican sparkling; 3. Staffs are helpful 4. The room is really big

Points négatifs: The hotel smells old, from the carpet, I guess, some people may don’t mind it.

Points positifs: The staff go out of their way to help you. We had the concierge book theatre tickets, restaurant reservations and even arrange for shipping a large item home for us. Everyone was so helpful. The balcony bar overlooking the Zocalo square is a great spot for people watching with a tasty marguerita and guacamole. The lobby is beautiful and sets off the lovely Tiffany glass ceiling above. A charming feel of old Mexico!

Points positifs: the glass ceiling in the lobby is very beautiful. Room is spacious. Location is great

Points négatifs: The bed is not very comfy. First room was noisy with machine working outside and we changed a room on the second day.

Points positifs: The staff was very curtious and helpful. They retrieved a forgotten cell phone. Arranged a driver and tour guide to Guadalupe. Came to room to open wine bottle.The roof restaurant and cafe food was excellant. Waiters pleasant.

Points négatifs: The small elevator somtimes had a strange odor. It was clean but could use some kind of air freshner.

Points positifs: The entire hotel is truly beautiful and classical. We loved the decor, the foyer, the staircase. The entire building was wonderful.

Points négatifs: The shower did not work for our entire stay despite reporting the problem to the staff on the first morning. I do not believe they looked at the problem. I was also given some very poor information regading the estimated cost of a taxi. However I still consider this a wonderful hotel if everything works.

Points positifs: le cadre général de l'hotel et sa situation; du charme, mais ne correspond pas à la classe de cet hotel

Points négatifs: problèmes divers : pas de raccordement d'eau pour la baignoire (hotel de luxe...) rideau occultant cassé,

Points positifs: Luxury with very few money. Huge room, bathroom, very quiet both inside and outside the room, right in the heart of Mexico City. I would really go again. Do not forget to visit the restaurant in the terrace for an excellent view of Zocalo.

Points négatifs: The best room in the hotel didn't have curtains and it took them 3 hours to prepare a new room for us.

Points positifs: Localisation idéale près du Zocalo, beaucoup de charme, personnel aimable

Points négatifs: service internet très insuffisant, maintenance des chambres insuffisante (poignée de fermeture des rideaux cassée, tache sur le tapis non nettoyée)

Points positifs: disponibilité du personnel, situation de l'hotel, charment malgré une petite désuétude

Points négatifs: chambres trop sombres, coté viellot

Points positifs: l'hotel est magnifique et je suis un'homme de gout donc je peux me permetre de dire cela . Chaque fois que je rentre a l'hotel je suis fier d'y etres. Tres belles chambres .Cette fois en plus je suis tombè dans une chambre magnifique , tres spacieuse. Partut les chambres ne sont pas les memes donc on peut avoir une chance supplementaire.

Points négatifs: le fait q'il n y a pa&s de service dehors de l'hotel car , pour aller a la reception il faut monter un'escalier assez important , sourtout si on est chargè des valices et cela pour tout le mondo et pas pour les personnes agee.J'ai sejournèe dans cet hotel 4 fois et j'ai rencontre toujours ce probleme.Plus de personnes de securitè et moins pour le service clients.

Points positifs: Très bien situé

Points positifs: This is a nice small hotel in a nice neighborhood. My room was large and very modern. The TV had a few English language stations. Bed super comfortable. Decent restaurant onsite.

Points négatifs: I didn't have water most of the night and the staff appeared to know that the water wasn't working when I checked in. Also, my room faced a very noisy street and I was awaken several times during the night by horns honking and people partying six floors below.

Points positifs: Beautiful, well equipped room, great central location and very helpful friendly staff who went out of their way to assist us. Great price for what we got! Would recommend to anyone wishing to visit Mexico City.

Points négatifs: N/A

Points positifs: Best personalized service in any Hotel in Mexico City. Breakfast and food in the restaurant is superb Rooms are HUGE.... don´t miss going to ISAAYA

Points positifs: Isaaya is a small boutique hotel with lovely, spacious and comfortable rooms. Decor is modern and elegant. Staff is helpful, kind and friendly. I felt welcome and at home from the moment I stepped in the hotel. Every corner of the hotel is very clean and well kept and I need to commend the nice cleaning ladies I met every morning. Reception staff always very helpful and concierges Dave and Annette extremely kind and helpful. I loved the restaurant not always crowded, but the staff working there always ready for a friendly meal suggestion, food too was very nice. I loved my stay at Isaaya and I loved Colonia Napoles, very well located, nice shopping centres near by in a quiet residential area. There is a small gym and a lovely terrace . If I return to Mexico City I will make sure to stay again at this hotel.

Points négatifs: You should have an electricty adapter just in case a client needs one!

Points positifs: Location

Points positifs: The staff was very helpful and the room was very nice!

Points négatifs: There were no facecloth

Points positifs: Very clean. Lovely room. Great welcome. Choice of 3 types of pillows.

Points négatifs: Toilet in the room could do with more privacy.

Points positifs: Francisco at the restaurant was the only saving grace!

Points négatifs: Staff at the reception!

Points positifs: There is an Apple TV available in the room. Plenty of courtesy water. Courtesy fruits in the corridor. The WTC is around the corner. Good amount of restaurants and shops close by.

Points négatifs: The floor in the bathroom and in the room is very slippery - and cold. The shower room door did not close fully. A considerable amount of water wets the floor outside. Add this to the slippery floor and you get a very inconvenient situation.

Points positifs: The staff was amazing!!!

Points négatifs: Nothing

Points positifs: The rooms are large with good closet space. Good shower and bathroom area. The staff is very helpful and polite. Every Sunday the big street in front of the hotel closed for cars so people can run, bike and walk with their dogs.

Points négatifs: The room had an odd smell probably from the carpet. On the 2nd day there was a bad smell coming from the vent in the bathroom. Reforma is a busy noisy area, so if you are a light sleeper ear plugs are a must (Hotel did provide a pair).

Points positifs: Staff is absolutely amazing, above and beyond. Property is lovely, common spaces are lovely, flowers are gorgeous, service is just so friendly and helpful at every moment during your stay. Bar has a great terrace that overlooks the plaza which is fun. Overall it is a really great hotel. Israel the valet was absolutely amazing and made our visit even better with his help and suggestions.

Points négatifs: Rooms are lovely though shower floods the entire bathroom due to placement of rainshower and handheld showerhead. I think they should have better bathroom amenties/toiletries, as opposed to Elemis products, IMHO. But other than that it is truly special.

Points positifs: Luxury accommodations in the heart of Mexico City.

Points négatifs: Steam shower did not work. Housekeeping did not make up my room.

Points positifs: Location

Points négatifs: Very nosy Because my room was very close to the air-conditioned machines for all the hotel It was very bad situation cannot to sleep any night

Points positifs: The butler service is v nice, bringing you fresh coffee.

Points négatifs: We forgot the swimming suit in the room and called back right after. They promised to answer right away but not, and next day, they say the clean lady did not see them....... a 5 star hotel ... very disappointed

Points positifs: Luxurious. Big cozy comfortable rooms. Professional service. Great weekend deals.

Points négatifs: Overall hotel layout fragmented in an office-type building.

Points positifs: Welcoming staff.

Points négatifs: Routine expectation of tipping at breakfast, which I have not encountered in similar properties before and caused some embarrassment on the first morning, as I had not any cash on me. ‘Tip’ added to concierge bill of 10% of the cost of a day trip organised by concierge, with no prior explanation. Told that ‘guaranteed’ room rate by booking.com in US dollars, was simply an estimation, rather than a firm rate, which is not my understanding. Pool and associated facilities a little disappointing compared with rest of the hotel.

Points négatifs: Il y a en face des gros travaux du coup le réveille avec le marteau-piqueur pas très agréable et Les chambres sont un peu vieillot ... pour 500€ la nuit il y’a mieu

Points positifs: Spectacular hotel with large rooms, beautifully done and extremely attentive staff. No detail was overlooked. Convenient location. Would definitely return.

Points positifs: Everything was wonderful the location the staff the food especially the taxi drivers which went out of their way to ensure we had a wonderful time

Points négatifs: Nothing

Points positifs: LA vue

Points négatifs: Service après-vente déplorable : j'ai payé sur Booking, l'hôtel m'a facturé une seconde fois et depuis impossible de me faire rembourser. À éviter.

Points positifs: Great location, friendly and polite staff.

Points négatifs: price of breakfast

Points positifs: This is a great property located in Polanco. Members of staff are very friendly and willing to help at a moment's notice. The valet service is quick and efficient. The rooms are clean and the beds comfortable. The breakfast at Xanat is also very good. Without a doubt, this is a top property in CDMX!

Points négatifs: On Sunday morning, there was rather loud music playing from outside, presumably from the Campo Deportivo Militar Marte across the road, which made it difficult to sleep in.

Points positifs: The hotel location has been perfect for arranging daily trips in Mexico City. The rooms and common areas are nice and relaxing (in particular the quietness of the fireplace in the lobby). The personnel is kind, friendly and very skilled. Additional services such as the pool and the laundry are very efficient. All in all, the perfect hotel experience.

Points négatifs: The only experienced issue has been the air filters in the lobby toilets that weren't very clean.

Points positifs: location and staff were excellent

Points négatifs: communication with concierge prior to visit.

Points négatifs: Great service! Awesome location

Points positifs: It had a perfect location and the suite room was ver nice!

Points négatifs: Probably the hallways to the rooms seems little old!

Points positifs: Service efficient and pleasant at all levels.

Points négatifs: No coffee early in the morning.

Points positifs: The location is perfect

Points positifs: It was in a great location and the staff was wonderful. So helpful and kind from the check in to the check out. The concierge was also amazing.

Points négatifs: It's a little bit pricey compared to other similar locations, but overall the service and location make up for the slightly higher price . Other than that, everything was amazing.

Points positifs: Staff polite and accommodating

Points positifs: Great

Points positifs: La situation géographique .

Points négatifs: Les chambres sont bien trop petites au regard du prix payé . Elles ne correspondent pas du tout à ce que l'on attend d'un hôtel 5 étoiles , notamment du fait de leur décoration et de leur mobilier version années 70 . Après avoir payé 6 nuits ( dont 3 pour moi et 3 pour mon agent ) , j'ai demandé à garder ma chambre jusqu'à 17h le dernier jour . Refus absolu de la réception , prétextant que l'hôtel était plein , ce qui visiblement était faux . J'ai demandé à voir la Direction et ai pu garder la chambre en payant une demi-journée . Il y a bien d'autres hôtels à Mexico City….

Points positifs: Concierge service was helpful and willing to accommodate

Points négatifs: Room was way too warm and with no way to manually adjust the temp food at the mexican/american restaurant was below grade; the arrachera meat was practically plastic and was still charged for it even after being sent back the mini bar was not serviced and dirty dishes where left as is...kleenex dispenser not filled

Points positifs: The hotel is impressive and has all you need for a comfortable business stay. The rooms are spacious and spotlessly clean and the bathroom is very nice with a bath tub too. The Gym is well equipped and the outdoor pool is a nice touch - it is heated too. Would recommend this hotel to a friend.

Points négatifs: Across the street a mall and restaurants

Points positifs: The breakfast buffet was very nice. Good selection. The mall across the street was an added bonus!

Points négatifs: The hot water never got hot.

Points positifs: Good Marriott hotel with friendly and helpful staff and two nice restaurants (Mexican/international and Italian). My room (junior suite) was very quiet and had everything I needed including free drinking water. The lounge is very comfortable and offers a good selection of drinks and food.

Points négatifs: The room was a little dark (only one small window) - nothing to worry about. It would have been nice to be able to prepare some tea in the room and to provide the Nespresso capsules free of charge.

Points positifs: The staff is very courteous and professional

Points négatifs: Pool closed too early

Points positifs: le restaurant le bar les salles de conférence

Points négatifs: la piscine et le spa

Points positifs: location was good. Very little vegetarian and halal options

Points négatifs: very little options for vegetarians and halaal

Points positifs: Wow, super comfortable room, great views. Very friendly staff, beautiful art and great vibe

Points positifs: All good.

Points négatifs: Windows open a bit.

Points positifs: The room was very comfortable. The lounge was very nice with good food and drinks. The waiters couldn't could not have been nicer.

Points négatifs: Nothing.

Points positifs: Centrally located near the Historic center. Close to metro lines. Next to Alameda park. Plenty of eating choices around. Very nice hotel. Nice gym.

Points positifs: L’emplacement central, le confort de l’hôtel et de notre chambre, la piscine extérieure, la qualité du service et l’amabilité duboersonnel

Points positifs: Nice location and good view

Points négatifs: Staff unfriendly with Chinese and Random charge and poor English

Points positifs: The breakfast was excellent with an excellent service.

Points négatifs: Some drunk individuals sitting outside the hotel facilities

Points positifs: Outside pool, terrasse, Fitness center, padel court, lobby bar, restaurant on ground floor with excellent mexican cuisine open until after lunch.

Points positifs: The location was perfect, at a clean and decent part of the city. Felt safe. The staff are courteous and make you feel like you are welcome and valued.

Points négatifs: The pillows were somewhat uncomfortable for me. Also, there was some problems with the bathroom but we told front desk to action.

Points positifs: Les chambres sont propres et grande. Le personnel était incroyable

Points positifs: Great breakfast Nice clean room Good food options nearby

Points positifs: Big rooms, great breakfast and restaurants

Points positifs: I want my points for this stay , how can I suscribe and take all the week points?

Points positifs: Staff were friendly, helpful, and very professional.

Points négatifs: No.

Points positifs: Location is perfect, the hotel is great for business travelers and loved the rooms, facilities and service !

Points négatifs: Everything was great !

Points positifs: Location, comfort, staff

Points négatifs: NA

Points positifs: It’s a modern architecturally pleasant bldg. colours, textiles and atmosphere were perfect. It was in the centre of Polanco Mexico City - the only location you want to be in. The rooms were also nice, I checked in two of my colleagues, so we had 3 rooms all up. We ate in the hotel two nights and had one breakfast. We had 6 to 7 people at each sitting and the staff went out of their way to accommodate us, and the dinners were very late each night. I used the gym and it was also spacious and well equipped.

Points négatifs: The WiFi died two nights in a row, but they were quick to rectify the situation.

Points positifs: Breakfast was mostly good - on the last day the pastries were clearly not fresh (quite stale actually) but here was a wide variety of options and overall it was good. Gym was excellent. Location was good with lots of options for food close by, and near to the museum of anthropology which is well worth a visit.

Points négatifs: Breakfast was self service buffet, BUT you had to rely on the waiting staff bringing you coffee. Sometimes they were not quite so attentive (at least at 7am I found this to be the case) meaning a long wait for a fist cup or a refill. I would rather have just served myself.

Points positifs: Nice comfy rooms. Beautiful views from room. Wide bathroom. Comfy clean bed. Nice amenities including pool, sauna and steam bath. Great location.

Points négatifs: A bit pricy.

Points positifs: Location and confort

Points positifs: La nourriture excellente

Points négatifs: Pas de boutiques dans l’hotel

Points positifs: The hotel is wonderful, the location is great, the bakery downstairs wow, staff goes above and beyond

Points négatifs: Z

Points positifs: The staff was amazing. The breakfast buffet delicious. A little pricey but well worth it. Make sure u go hungry.

Points négatifs: Rooms are small.

Points positifs: Breakfast was incredible. Fantastic gym. Nice pool and jacuzzis. Great location in town. Near a metro stop. nice view from the executive floor.

Points négatifs: Way overpriced in every way. Poor value for money. Despite having room prices of $200 to $250 dollars per night, they charge you for wifi in your room, which is something that a $10 hotel often has for free.

Points positifs: Location and gym

Points négatifs: Paid WIFI in the room!

Points positifs: The service was really good!

Points négatifs: I cannot believe a hotel with this prestige and name could make gusts pay for WiFi. This is unbelievably!!!

Points positifs: Amazing hotel, the staff was incredible and so so helpful. 10/10

Points négatifs: Our last night there seemed to be some kind of paint job and the smell leaked into our room. Only downside of our stay

Points positifs: Le petit-déjeuner est excellent et l'emplacement au top.

Points négatifs: On ne dit pas chocolatine mais petit-pain.

Points positifs: All good except the noise came from the air condition frequently.

Points négatifs: There are some noises came from air condition frequently all night.

Points positifs: Staff so helpful. Great location. Comfortable and clean. Very pleased.

Points négatifs: The rate I was charged by this hotel was higher than I was initially quoted on Booking.com Also it was much higher than what I could have gotten by reserving directly as a Marriott Rewards member. I would appreciate someone looking into this matter and advise whether I was correctly charged.

Points négatifs: Sorry your service

Points positifs: BEDS AND PILLOWS COMFY. Bathroom OK

Points négatifs: No Kettle No view TV diabolical WIFI extra Staff over attentive for English people

Points positifs: Excellent service, très bien situé avec un centre commercial juste en dessous de l'hôtel. Propre et très branché. J'y retournerais sans hésiter.

Points négatifs: Le siège des toilettes n'etait pas de la bonne taille

Points positifs: Everything ... we will be back for sure

Points positifs: Spacious, good location and all the right facilities

Points positifs: Everything was good...

Points positifs: Excellent, modern room, great quality of bed and shower. No noise from adjacent rooms. Great gym, nice big pool, both at the top floor with a magnificent view.

Points négatifs: This location is convenient if you need to be in the Santa Fe business area itself, otherwise far from anything, roads to downtown (Polanco, etc) typically congested, takes on average 30 min. What I particularly didn't like were the works (hammering, boring) that were going on one night until 3 am. Staff argued it was not in the hotel but in the same building, yet it sounded very close on one of the floors above me (I was on floor 7). What also does not work yet is to 'prereserve' a taxi, because when I wanted to leave at the agreed departure time, nobody remembered, taxi still had to be ordered, and I was 'accused' of not yet having signed a document regarding the taxi billing on my room, whereas I had 45 min before. I remained relaxed about it, but this accusation was actually quite bad, this just shouldn't happen in a Hilton.

Points positifs: Lovely and practical room design, very spacious and clean rooms. The Club-room was very nice with excellente food and a great view from the terasse where you can enjoy breafast or a light evening snack in a quiet atmosphere. Recommend to book Club-rooms. The fact that the hotel is built into a shopping mall gives you many options for shopping and eating out on foot.

Points négatifs: Room temperature was too cold and the heating function of the AC didn‘t work.

Points positifs: I ordered room service twice and both tines there were problems. The order was wrong or incomplete and they had to return to change it meaning the food was cold and the meal interrupted.

Points négatifs: The room was dark as half of the window was obscured by a stud wall. The bathroom did not have hooks for the hand towels and the hooks for the bath towels were on the opposite side of the bathroom to the shower.

Points négatifs: I stayed at this Hotel before but the overall recent experience was not worth it. Better and plenty of choices for a better rate in the surroundings of Santa Fe area.

Points positifs: Les chambres sont spacieuses. Il y’a une grande salle pour passer un moment convivial dans le hall. Le salon exécutif est très agréable pour passer un moment convivial, et il y a un apéro offert lors soirs. La piscine est très grande et il y a un jacuzzi par contre il faut l’entretenir (voir plus des détails dans l’autre rubrique). L’hôtel se trouve dans un projet mixte, avec des bureaux et un centre Comercial dans les niveaux inférieurs, très utile car on trouve tout ce dont on aura besoin.

Points négatifs: Le service était acceptable, cependant il y’a pas mal de détails: -Quand on demandait des choses à l’accueil (plus de produits de bain, serviettes, etc.) cela prenait du temps à arriver et des fois cela arrivait pas. -De fois c’était pas bien nettoyé, notamment le bureau où il reste des tâches de la soirée précédant. -Le Room Service, un peut lent, pas très bon et très cher par rapport à ce qu’on recevait. En plus il a peu de choix. On sait que ce n’est pas un Palace Parisien, mais quand même pour le standing de cet hôtel le rapport qualité prix est très décevant. Les produit des bain sont très petits et insuffisants pour une personne. On mets une petit bouteille de chaque produit dans une chambre double c’est just inacceptable. On a du demander plusieurs fois par jour, tellement c’était pas suffisant. La chose la plus décevant est la piscine, elle est très grand, mais le temps est passé depuis qu’on l’a entretenu: le céramiques tombent un peu partout, elles sont salles et moisies. À ce propos le responsable du service à la clientèle m’as indiqué (après mes commentaire sur le formulaire de satisfaction que j’ai remplie en ligne) qu’il vont réaménager la piscine, par contre on m’a pas répondu quand cela sera fait. Alors si vous aimez nager, je vous conseil de n’est pas y aller, cherches un autre hôtel avec un piscine en meilleur état, ou le cas échéant de téléphoner pour savoir si elle a été réaménagée. Une autre chose, la vue, le bâtiment a une vie imprenable sur la ville de Mexico et Santa Fe, cependant on ne peut pas l’apprécier car tout le bâtiment est recouvert d’une pellicule avec des petit carrés blancs qui empêche de profiter de la vue. Étant donné que l’hôtel fait parti d’un bâtiment des bureaux, ce genre de pellicules sur les fenêtres est compressible, pour donner un peu d’intimité au gens qu’y travaillent. Cependant, les chambres ont des rideaux, à cet effet.

Points négatifs: They charged extra 20 euros to my credit card for mini bar that have not touched. I realized that 2 weeks later and called them, they reverted it (I hope)

Points positifs: I love the looby, the kisdness people work there and the exelent ubication.

Points négatifs: Realy nothing

Points positifs: Hôtel très sympa et propre. Petit déjeuner au top

Points positifs: Location, bed, bathroom, decor

Points négatifs: Staff member trying to sell me a cheap plug adapter for $50 USD

Points positifs: Très bonnes options pour dîner et prende le café

Points négatifs: Le personnel de la réception était retissant à annuler le forfait internet souscris par erreur.

Points positifs: Everything

Points négatifs: The minibar das empty

Points positifs: I love the fact that it's near the airport that's a super plus and clean

Points négatifs: The parking you pay a lot of money

Points positifs: Proximité immédiate de l’aéroport. Personnel sérieux. Propreté très correcte pour un hôtel qui à Beaucoup de passage

Points négatifs: Aucun charme particulier. Tout le reste était bien

Points positifs: Non applicable

Points négatifs: View horrible

Points positifs: Great place, but watch out for the EXTRA INTERNET FEE. The facilities are great, staff is superb, and very convenient. Beds are super comfy. However, There is an extra internet fee for faster speed internet. This is supposed to be optional. However, despite the fact that I logged in multiple times and requested that I not be connected to the the higher rate/speed, I was still charged it. Note that if I had been connected to it I noticed no difference than my slower, usual speed.

Points négatifs: EXTRA INTERNET FEE automatically added to bill. Although I selected "I do not want to upgrade" at time of logging into the internet, I was still charged an additional daily fee of approximately $4.00 USD.

Points positifs: L'hôtel est vraiment dans l'aéroport donc très pratique pour des escales nocturnes ! La literie est confortable

Points négatifs: La clim à fond dans notre chambre lorsqu'on est rentrés

Points positifs: Very close to the airport so its perfect for one night between two flights. They provided a baby bed. The room was clean and the staff helpful. We had a view on the airport and spend the evening looking at the airplanes with the kid !

Points positifs: Everything!! Was attached to terminal building in Mexico which is perfect when just landed off a 11hr flight. To be able to just walk into the hotel from terminal is brilliant Rooms and hotel immaculate Greeted by a welcome drink of bottled water or beer when check in!

Points négatifs: Nothing

Points positifs: like always great place inside T1 in CDMX airport

Points négatifs: Nothing to complain about

Points positifs: Location, quiet and comfortable room

Points négatifs: The hotel restaurant was not the best

Points positifs: Amazing bed and linens. Super friendly staff and extremely convenient location

Points positifs: Great place inside terminal 1 in CDMX airport

Points négatifs: nothing to complain about

Points positifs: Caramba!

Points négatifs: Bien situé

Points positifs: Les membres du personnel

Points négatifs: Il n'y a pas le Wi-Fi gratuit

Points positifs: Très belle réception et un excellent restaurant

Points négatifs: La chambre est très petit

Points positifs: Bien situé, bon séjour d'affaires.

Points négatifs: Supplément pour tout. Ok pour les voyages d'affaires, mais pas pour les familles.

Points positifs: It’s very close to everything!

Points négatifs: N/A

Points positifs: We arrived late in the evening and everybody was tired from a long trip. When we arrived, the hotel staff was extremely friendly and helpful, trying to accelerate the check in process as much as possible, so we could finally hit our beds. Besides that, the hotel room was marvellous and we all wished we could have stayed longer.

Points positifs: The property was clean and well staffed. The room was clean and the bed was very comfortable. Loved the robes and slippers.

Points négatifs: The bath water was sometimes discolored.

Points positifs: Very clean. Big and nice room. Great Location.

Points positifs: Wonderful property

Points positifs: Le grand confort, la qualité et la variété des services, l'accueil et gentillesse du personnel

Points positifs: Location the staff cleanliness access to many things

Points négatifs: I was not impressed with the restaurant I expected something better

Points positifs: It’s cute, but the customer service was awful!

Points négatifs: The customer service! They treat you like second class people & act like you shouldn’t be staying at the location. I booked a PH & yea it was cute, but the service was awful & the way my friends and I got treated is to be ashamed of. Never will stay here again, just awful! St. Regis doesn’t even treat its guests the way myself & my guest got treated.

Points positifs: Great location right on Paseo de Reforma. There is a Turibus stop just across the street from the hotel. 2 blocks behind the hotel are a Starbucks and lots of convenience stores, pharmacies and little sit-down and to-go restaurants serving breakfast, lunch and dinner. Santander bank is next door for all your cash needs.

Points positifs: Comfortable bed, good air conditioner, cleanest, good bathroom .

Points négatifs: The room service menu could have more variety and extra sophistication and the mini bar could have a better variation of snacks.

Points positifs: Bon

Points négatifs: Vieux

Points positifs: I love the staff , the location and food. The bar and Resturant very nice.

Points négatifs: I stated very clearly I wanted only a king bed deluxe weeks in advance and upon check in was forced to take a room with two double beds. I hated the separate sleeping because the beds are small.

Points positifs: I lost my connection last at night. Finding this hotel was great. I booked it because it has 24hr room service. They have a small place at the airport. They asked the shuttle to come and pick me up for free. Breakfast was varied, nice, and included in the price (but not always, apparently, so check your reservation). The room was clean and spacious. The staff was kind. They have free tea and coffee, and wifi. Check out is at 1 pm, which is super convenient for people who like sleeping.

Points négatifs: My flight was departing at 11 pm. I wanted to enjoy the city and leave my bags at the hotel. They were happy to store my big bag for me... but the backpack was a problem. I had a laptop. They didn't want to store it while I was gone, as they didn't want to be held responsible if anything went wrong. Visiting the city with a heavy laptop and all my valuables was not an option. I understand their point about not wanting to be responsible... but what about clients' needs? I've stayed in smaller hotels in Mexico City before. They take care of your stuff without scaring you into believing that someone might steal them. Anyway, I made a bit of a fuss and was told that for one, unique occassion they would make me the favour of storing my backpack. Unfortunately, this means that this was the one and unique occassion that I will stay with them. PS- I didn't tell them, but besides my laptop I left my passport and a bunch of money in the backpack. Everything was there when I came back for it.

Points positifs: Clean, nice decor.

Points négatifs: It's the airport hotel, but breakfast doesn't open until 630 am. Needs to open earlier.

Points positifs: The staff was great. Very responsive and helpful I liked the room - big, comfortable and clean. However, a couple random things detracted from the overall experience. Our bathroom smelled like cigs. The smoke alarm is directly above the beds, meaning a flashing green light is on you all night. And the linens and towels were starchy and stiff. Overall a good not great experience.

Points négatifs: The beds, linens, towels could be softer. Some of the random things noted above about the room could be improved.

Points positifs: Big Rooms, nice design very comfortable !!

Points négatifs: The Restaurant Metre was not very kind.

Points positifs: I have stayed here before. It is well located in relation to the airport. I wanted to go to the gym.but did not. It is a good hotel.

Points positifs: We loved the blackout curtains

Points négatifs: The atention provided by phone before I decided to book

Points positifs: Breakfast menu was decent. My only complaint was that I was not advised that children under 12 years old can get Free breakfast whenever there is at least one paying adult for breakfast. I wish the waiter could have advised us other than that he was a friendly waiter.

Points négatifs: Not applicable because everything at this property was great.

Points positifs: Very modern rooms

Points négatifs: They do not have towels and water bottles in the gym

Points positifs: the service and the location

Points négatifs: no

Points positifs: L'hôtel est bien et proche de l'aéroport et du circuit de F1. Le petit déjeuner est bien et le confort des chambre aussi. Le personnel est agréable.

Points négatifs: Le quartier n'est vraiment pas terrible. La boulevard est assez bruyant si on a une chambre de ce coté, et si on est coté Atrium on entend fort les gens qui parlent dans le hall.

Points positifs: clean

Points négatifs: rate

Points positifs: The shuttle to and from the airport

Points négatifs: The smell, the horrible food, no where close to 4 stars. I saw 3 stars online and I truly believe that is the rating.

Points positifs: J'ai tout aimé. Bien situé, personnel sympathique, service excellent.

Points positifs: J'ai bien aimé l'emplacement, la vue, le personnel est sympathique et serviable.

Points négatifs: N/A

Points positifs: The location was convenient. The rooms were spacious and the service excellent.

Points négatifs: The dining facilities aren’t that big and you may have to wait in line

Points positifs: A bit aged but really nice view on chapultepec castle.

Points positifs: OMG! Love it The view from the room was everything! The staff is super kind!

Points positifs: The staff at this location was great with assisting in making plans for travel to nearby attractions. The location is central and allows for travel by foot to several popular areas.

Points négatifs: Unfortunately, the the electrical appliances (i.e. lamps and charging outlets) were not all in working condition. The facility does not offer pool or spa amenities without additional payment.

Points positifs: Loved the hotel, the breakfast, the Gym and especially the Room.

Points négatifs: One guy (short and not very cute!) at the breakfast had a horrible attitude when we didn't leave tip on the first day. He pointed us out the next morning. The breakfast was included in the room price, but they still expect tips. In Europe, this is not the case.

Points positifs: everything...the view of the city from my floor was fantastic. I loved the free red apples in the hallway...thw beeakfast buffet smiles

Points négatifs: I liked everything

Points négatifs: The hotel needs a complete updating

Points négatifs: The bath doesnt have good maintenance, the water gets out of the shower

Points positifs: Face au magnifique parc chapultepec Poumon de Mexico hotel tres agreable

Points positifs: Location was perfect to visit Museums

Points négatifs: Bed was too hard

Points positifs: Central and clean

Points négatifs: Expensive for what offers

Points positifs: Room, location, staff, breakfast

Points négatifs: Nada

Points négatifs: Small dining room and basic breakfast range

Points positifs: Comfy

Points négatifs: No regular coffe only decaf

Points positifs: Le personnel etait tres pro et sympa

Points négatifs: Le petit dejeuner etait moyen (du choix mais sans charme) Le wifi n'a jamais marché (mais je n'ai pas été penalisé par ce probleme)

Points positifs: Location, staff and facilities are perfect!

Points positifs: Nice rooms, wonderful staff, would expand the gym

Points positifs: Facilities are great!

Points négatifs: So far, nothing

Points positifs: everything

Points positifs: The room view

Points négatifs: No having hot water for tea

Points négatifs: The bathroom it’s getting old. And you’re giving less quality of coffee. I have to ask for NESPRESSO. The pillows are really bad and not comfortable

Points positifs: Everything

Points négatifs: The guards outside are rude to people coming to pick up at the hotel.