Hôtels à Hambourg

Points positifs: The position is marvellous. The rooms are large and confortable. The breakfast offer very rich.

Points négatifs: The interior part tried to be cool but became in this way rather cold. The recreational area was a bit small.

Points positifs: The location was fabulous. so easy to get everywhere.

Points négatifs: Its at the edge of the Reeperbahn which was not a problem for us, but there are some saucy billboards around. This did not put us off the hotel at all. We use the Arcotel Onyx every time we visit Hamburg.

Points positifs: Great

Points négatifs: Great location

Points positifs: Lovely room, comfy and spacious and very clean

Points négatifs: We where not told about a €50 security deposit whilst booking and because we had been to a festival in the days leading up no one in the part had budgeted for this

Points positifs: Location and the free upgrade to Jr.Suite

Points négatifs: Breakfast Buffet Selection

Points positifs: Great rooms, service minded staff, good breakfast, good location, fair price

Points négatifs: None really

Points positifs: I did not have breakfast

Points négatifs: Breakfast restaurant in the hotel

Points négatifs: Somewhere to wash hands in toilet in room

Points positifs: l'hôtel était très bien placé et calme

Points négatifs: Nous avions demandé une chambre dans un étage élevé et que nous avons été placés au 1er étage ! Dommage sinon la chambre était calme et très propre.

Points positifs: L’accueil la situation le confort l’amabilité du personnel une initiative très intéressante pour la sauvegarde des abeilles - une affiche de cette initiative de ne pas faire la chambre et de verser le coût pour la protection des abeilles devrait être affiché en grand dans les chambres

Points négatifs: Tout était OK

Points positifs: ...

Points négatifs: Dans mes souvenirs le petit déjeuner était inclus

Points positifs: Modern Hotel in great location.

Points positifs: La chambre était spacieuse, bien équipée et propre Le petit-déjeuner copieux, avec des produits frais

Points négatifs: le wi-fi était bien pour vérifier les emails et c'est à peu près tout.il se Déconnectait tout le temps.

Points positifs: Exceptional , great location and great staff , good choice for families and singles

Points positifs: Location

Points négatifs: No

Points positifs: The location is out of this world

Points négatifs: Ah there was a Pilar in the room. They should have informed me . So I could change the room.

Points négatifs: The door key was too complicated and the key was too big and bulky

Points positifs: Perfect location and all staff are very friendly and helpful especially Linda Benjak .

Points négatifs: Nothing

Points positifs: Comfortable, luxurious rooms. Stylish and ultra comfortable room furniture. Everything was beautifully thought out and installed, and gleamingly clean. Staff were warm and polite. Grand but comfortable dining room with food available to order until midnight

Points négatifs: Everything was sooo good

Points positifs: copieux et excellent

Points négatifs: rien

Points positifs: Magnificient and friendly service

Points positifs: Perfect location and all staff are very friendly and helpful especially Linda Benjak .

Points négatifs: Nothing

Points positifs: The hotel and rooms are really beautiful! Classy old world charm but fresh and clean. Beds are great. Bathroom amenities lovely. Location perfect. Attention to detail is very noticeable. Room service was very good and very fast.

Points négatifs: A couple interactions with the staff were clumsy, stale and robotic: not what you expect from a hotel this beautiful. Also on check out day, in both of our rooms we had housekeeping ring the bell at 9am to clean? then a bit later again, to install a rollaway? for the next guests?

Points positifs: Fabulous five star hotel, accommodated all of our requests to ensure we made the wedding we were attending looking like we had NOT just stepped off the plane!!!

Points positifs: Un des meilleurs petits déjeuners au mobde. Malheureusement les petits paiycette fois ci pas à la hauteur.

Points négatifs: Néant

Points positifs: Everything.

Points positifs: Great location. Excellent breakfast. Quiet

Points négatifs: Too many stairs to transfer luggage. Could add a slope to wheel luggage into car park.

Points positifs: Great hotel in a nice location. Breakfast was rich and located in the nice room over the channel. Room was modern with a marine flavour. Very clean and well organized bathroom. Stuff was very friendly and helpful.

Points positifs: Quality to price.

Points négatifs: N/a

Points positifs: Ma compagne et moi avons réservé une chambre dans cet établissement uniquement parce qu'il est idéalement situé à proximité immédiate (10 min à pied) du musée "miniatür wonderland" que nous souhaitions visiter et qu'il propose un parking.

Points négatifs: Le prix du parking (15 € !) accolé à l'hôtel, cela sent un peu l'arnaque... Bien que l'isolation acoustique des chambres, la propreté et le service soient corrects, ils ne parviennent pas à justifier à notre avis le prix exorbitant de la chambre (135 €). Le petit-déjeuner (buffet), lui-aussi à prix exorbitant (20 € par personne !...), apparaît à première vue conforme aux commentaires déjà laissés sur le site, c'est-à-dire "fabuleux"... sauf que par manque de personnel, le service était très très lent et nous avons dû insister à trois reprises pour obtenir le ré-assortiment de certains plats et boissons. Vu le prix, dommage... En conclusion, une nuitée pour deux personnes dans un bon hôtel au service moyen pour 190 € (chambre 135€ + parking 15 € + petit-déjeuner x2 =40€), soit le prix d'un 4*, voire 5*... A éviter...

Points positifs: Hotel magnifique et très confortable, petit-déjeuner excellent et très varié. Emplacement idéal pour découvrir la ville à pieds. Personnel aimable et a l'écoute.

Points positifs: La propreté, la taille de la chambre, personnel agréable.

Points négatifs: Rien

Points positifs: vue emplacement chambre

Points positifs: We really liked the design! Channel view is stunning Coffee machine in the room - good decision

Points négatifs: Based on photos demonstrated in process of booking we expected balcony in the room. But in fact balconies are only in rooms on the 7th floor and were sold out during our stay. There are no cotton buds, pads or hair balm available in the room. These were expected at that price

Points positifs: I found the style very unique. It was a great price for the quality. Staff was helpful and friendly. They booked us a taxi which we appreciate. They always cleaned our room. I found the hotel to be nice and comfortable.

Points négatifs: No complaints.

Points positifs: What a great Hotel ! What a great Stay , The Hotel is in the new Speicherstadt and very near to a lot of attractions , These can be also booked trough the Hotel ( we did not do this ) , the breakfast Room is a Restaurant on the other side of the canal , great views and great breakfast , the Lounge and the Bar are very cool and have great Details , Overall it was a great stay , the Hotel is a bit expensive but well worth it , parking is at a Park Garage nearby and can be reached trough the Hotel Exit ! - also the Hamburg City is in Walking Distance !

Points négatifs: cant think of anything .....

Points positifs: New clean modern

Points négatifs: Was a bit tricky to get to by bus, cobblestone streets are a challenge

Points positifs: The room décor and bed was excellent! Shower and toilet separate with wonderful soap/schampoo/conditioner. The restaurant had interesting menu and very nice location beside the water.

Points négatifs: The check in check out was a bit messy with the desk open and no line up. Only one person serving many people in the morning.

Points positifs: Stylish, clean, comfortable beds and pillows. Nice cosmetic for body and hair.

Points négatifs: Would love to have a breakfast buffet including to the room rate.

Points positifs: L'hôtel est récent, tout est neuf, propre, de qualité jusque dans les détails. La décoration de la chambre est très réussie et change des hôtels 5 étoiles standardisés , la literie est incroyablement confortable, la salle de bain super, le petit dejeuner exceptionnellement bon. L'hôtel est situé dans une rue calme et bien située.

Points négatifs: Il manque un spa Le personnel de la salle du petit dejeuner n'est pas très chaleureux

Points négatifs: The staff was "too" pleasant. Nor helpful at all. The hotel sold itself in way that was not real. Wannabe hip. The shower did not work good. Water on the floor. Bad feeling to hav toilets and shower in a cupboard. The wterbasin diid not pour out the water.

Points positifs: La chambre sentait très bon. La possibilitė de se garer à proximité et à bon prix Équipement très complet

Points positifs: Le charme et l’emplacement

Points positifs: Great location near Hafencity and not too far from the old town. Car park in the nearby parking. Very nice staff. Good, comfortable and clean rooms. Great breakfast.

Points négatifs: Valet parking would have been great albeit not essential.

Points positifs: The room was big! And beautiful!

Points positifs: Great view overlooking canal as requested

Points négatifs: Bath and WC separate

Points positifs: Confort et design de la chambre

Points négatifs: Vue extérieure

Points positifs: It is an exceptional hotel. The reception staff were fantastic and the decor was an eye opener. Thr room was perfect with very interesting displays, the drinks trolley was a very good talking point.

Points négatifs: There was only one robe in the room.

Points positifs: The beds and the duvet covers are a paradise. Neither topper nor duvet covers have been economized here. The sleep is fantastic. The room wasn't huge, but furnished with a lot of charm and turned the structural difficulties of the house into a comfortable room. The staff is exceptionally great, helpful and very personal.

Points positifs: Good location, helpful staff at the entrance.

Points négatifs: Check-in and check-out experience : staff were not at all friendly and rather ‘transactional’, looking down at their keyboards and screens while talking to you. Not impressive considering the Hotel brand and room rate.

Points positifs: Excellent staff, very comfortable well equipped rooms. Excellent location less than 10 minutes from the station.

Points négatifs: Breakfast was excellent, but €34 is pushing it!

Points positifs: Without doubt the loveliest hotel we’ve had the privilege of staying in. Beautiful room with absolutely everything you could wish for. Wonderful breakfast. Absolutely loved it

Points négatifs: Nothing, it was perfect

Points positifs: Everythings

Points négatifs: Blanket is so warm ..

Points positifs: Every thing was perfect during my stay thanks for all the wonderful service and staff

Points positifs: Situation . Qualité de la chambre même basique . Service conciergerie.

Points positifs: Nearly everything , as of already 10 years guest of Hyatt Hamburg

Points négatifs: the room location as end of the way

Points négatifs: Located next to central train station & main pedestrian shopping street in Hamburg

Points positifs: Staff, location, cleanness, room size

Points négatifs: Doesn't have Facilities like gym

Points positifs: Very Good Location

Points positifs: Second time stay. All was good. Had a nice balcony. Sauna facilities and swimming pool are quite good.

Points négatifs: Everything was perfect.

Points positifs: Petit dejeuner excellent avec une bonne variation.

Points négatifs: Le "valet parking" n'etait pas efficace. Plus de 30 minutes d'attent apres avoir demande la voiture. Le sauna un peu basic.

Points positifs: Chambres confortables avec vue magnifique sur le port d’Hambourg.

Points négatifs: Rien

Points positifs: The dining area

Points négatifs: When I booked it the harbour was supposed to be in walking distance of the hotel had to pay a cab 30 dollars to the Port.I asked for a ocean view room all I could see was roof tops.I asked for some thing special celebrating my birthday I got nothing.Room small old and out dated even the towels we're old totally dis appointed not worth 305 dollars a nite at all.When I told the lady at the front desk she said next time I come they can accommodate me better their want be a next time very dissatisfied

Points positifs: Très bon emplacement, bon déjeuner avec beaucoup de choix, la vue depuis la chambre et depuis le skybar étaient grandioses. Très bons cocktail et bons sushi.

Points négatifs: En arrivant vers 10h au déjeuner qui était jusqu'à 10h30 on nous a rappelé 2x que nous avions plus que 20 minutes pour nous servir, un peu limite pour un 4*. L'impossibilité de réserver une table au skybar le jour même alors que nous sommes clients de l'hôtel.

Points positifs: Location, location, location And the bar at the top of the restaurant

Points négatifs: Sauna was a bit too small for the size of the hotel

Points positifs: Location and the view

Points négatifs: No gym and swimming pool

Points positifs: Great location by the river Clean and nice food Big rooms Strong WiFi signal

Points négatifs: Too expensive There is no swimming pool A bit dark in the lobby and hallways No water bottles in the room . I had to drink tap water. They told me it was clean!

Points négatifs: No enough towels in bathroom

Points positifs: Hotel is very nice and clean, good position for the port and night life

Points négatifs: The air con on goes up or down by 3 degrees and i was warm the whole time. Also tiny towels?

Points positifs: Excellent buffet de petit déjeuner. Chambre confortable et sans chichi inutile. Bar panoramique sympa au 20 eme étage.

Points positifs: Stayed here for one night just to get a break from daily stresses and recharge. The Hotel and everything about it allowed my partner and I to do just that. We will definitely come back to this hotel and for longer than just 1 night next time.

Points positifs: Modern hotel at a premium location

Points négatifs: The internet service

Points positifs: It’s a functional hotel. Nothing overly special about the rooms but spotlessly clean. The restaurant is really nice and staff very friendly

Points négatifs: At least English tv channel would have been nice

Points positifs: Plus ou moins tout a été parfait sauf qu'il n'y a pas de climatisation dans la chambre.

Points négatifs: Il n'y avait pas de clim

Points positifs: The hotel is great no bad comments very much recommended!!!

Points positifs: Le calme

Points négatifs: Un peu loin du centre Pas de restaurant dans l’hôtel et pas beaucoup de choix dans les alentours(prévoir de manger avant de rentrer à l’hôtel)

Points positifs: - Petit déjeuner complet! Il y en a pour tous les goûts. - Chambre spacieuse et confortable. - Décoration très élégante et pleine de charme

Points négatifs: - Hotel un peu éloigné du centre ville

Points positifs: The breakfast was excellent, staff service was first class, car parking excellent.

Points négatifs: WiFi connection was problematic, kept dropping off. Early morning deliveries at 5am was slightly disturbing.

Points positifs: La transformation d’une école en hôtel et les espaces et volumes très spacieux engendrés. Le petit déjeuner excellent. Le personnel à l’écoute mais discret.

Points négatifs: Rien

Points positifs: All members of staff were polite, friendly and most of all professional. The facilities are in one word, amazing; highly recommended!

Points positifs: Very modern and stylish. I wouldnt hesitate to stay there again. The breakfast was impressive with everything from scrambled eggs to smoked salmon.

Points négatifs: Nothing really, it was a great alternative for the price.

Points positifs: Breakfast was good, Room was a Nice size and clean. However would not recommend during summer since there is no air condition ... it was a tough night for us

Points négatifs: 4 star hotel but no air conditioning? A bit disappointed

Points positifs: Nice hotel with interesting design. Like at school. High ceilings, comfortable rooms, good showers. Breakfast with a wide selection of dishes. I liked everything very much. The hotel is located in a quiet, sleeping area. 4 metro stops from the center - easy to get.

Points positifs: Cleaniness, breakfast was good, furnitures were new and cosy

Points négatifs: There were too much noise outside, and the room was very hot and there were no AC or airconditioner available too cool the room down. The location is not a good area for a 4 star hotel with such high ratings

Points positifs: new and clean interior, interesting design, very good breakfast

Points positifs: Beautiful breakfast. Car park at the building. Friendly staff. Nicely decorated (the sure deliver on the 'school theme'). The location is a bit 'out of the way' (in terms of restaurants etc.) but at the same time well connected with the underground station within 5 min walking distance.

Points positifs: Nice design hotel. Very good price / quality ratio (but I booked the room rather in advance).

Points négatifs: I asked for a quiet room, not close to lift, and I got a room almost in front of it. Luckly it was not so much noisy

Points positifs: Great modern cool hotel with fantastic restaurant room was very spacious, well decorated

Points négatifs: nothing

Points positifs: E very thing, location perfect, staff top class.

Points négatifs: Seating in bar, more comfort seating, e, G, sofas might help.

Points positifs: Amazing room service! Felix at reception was very helpful and friendly. I will definitely stay again.

Points positifs: Coole location in top lage

Points positifs: Big rooms Location Clean Bar and food

Points positifs: Hotel Design avec approche definitivement Autre Confort des chambres incroyable. Qualité des prestations : literie, baignoire, mini bar Tablette info pour les infos concernant Hambourg Situation parfaite à Sankt Pauli : restaurants shopping sorties Le port de Hambourg à 10 min à pied

Points négatifs: Rien: on adore ou on deteste On a adoré

Points positifs: la chambre était spacieuse et tres calme.la vue sur le jardin était très agréable. L hotel est très bien situé,proche du métro pour visiter Hambourg.

Points positifs: It was very clean. The view of the garden was nice.

Points négatifs: First. The room i booked on booking.com was a category large. They tried to sneak me into a category loft room. At the same cost. Smaller room. Not as good features. Had to bring all my stuff back down and wait in lobby for the correct room, which they only had 1 room left available for what i ordered but with a water bed. But i have no complaints about the bed. It was very nice. Still wasted quite a bit of time. Second, when i got into the room it was so hot in the room i was sweating. The a/c barely blows. After an hour the temperature never dropped. So i had to open the windows just to get some cooler air. Third, after spending 30-45 minutes on the hotel tablet trying to order room service, reason it took long because the rooms tablet emptied my cart twice after losing internet the ordering feature was down when you finally get to the end to check out your order. After already being settled in and hungry. Had to get ready again and go out for food because i was already annoyed with the hotel at this point. And was not about to order pricey hotel food. 4th, after losing track of time i sort of wanted to drive... i believe the gates shut at like 6pm. Couldnt even drive away. Had to walk through a shady area of hamburg already hungry and pissed off to go get food i ordered... livid at this point. 5, free parking is not free parking “overnight”. I received an extra charge for parking when there is a clearly stated sign right outside the lot that says frei. Meaning free parking.

Points positifs: Changing of noisy room was well supported by staff. Very cool style and smart and helpful staff.

Points négatifs: check-in was quite complicated and announced room was not given finally.

Points positifs: La chambre spacieuse et design, l’emplacement proche du centre.

Points négatifs: Peu de lumière dans la chambre, propreté moyenne. Nous avons été réveillés par l’alarme incendie (il s’agissait d’un problème technique) et malgré ça, aucun geste de l’établissement, relation clientèle moyenne donc.

Points positifs: The bathroom is a little different and fun. Was concerned about proximity to Reeperbahn but unjustified concern, as the hotel was fully engaging as needed for restaurant, bar, room service and the like.

Points négatifs: The bathroom is maybe too different

Points positifs: Very modern, very central to activities and shopping areas next to the Alster! Would go there again every time!

Points positifs: amazing hotel, great location and stuff. I've stayed in this hotel 2 years ago and it was as I remembered.

Points négatifs: I wish the bar had more food options. I was missing a nice mirror & shelf for makeup (not inside the bathroom)

Points positifs: Everything. Extraordinary hotel.

Points positifs: Good breakfast and location is not far from station

Points négatifs: The evening meal on half-board is poor. Poor options available and I think we should be able to have the option of paying a little more for a la carte menu

Points positifs: The hotel was very pretty and clean; the position was excellent. We had a beautiful big room and the bed was very very comfortable.

Points négatifs: Nothing. All good

Points négatifs: Stuff at the reception sometimes was a bit strange.

Points positifs: Le confort, l’emplacement et la serviabilité du personnel. Plus le jogging du lundi soir et le sauna

Points négatifs: Rien

Points positifs: The hotel is great, as for business purposes and for leisure too. The breakfast was quite abundant. The rooms were with wide windows and being on the fifth floor we had a view above the other buildings. The bed was very comfortable, a guarantee for a good sleep.

Points positifs: Hôtel moderne, entièrement neuf, très design, à 10 minutes à pied du centre ville et en face d'une station de métro. Chambres très confortables, équipements luxueux, personnel très professionnel et très avenant, notamment avec les familles. Séjour parfait.

Points positifs: Établissement moderne et confortable. Chambres très bien isolées. Petit déjeuner riche.

Points négatifs: Difficile d'obscurcir la chambre

Points positifs: The space in the room The garage in the basement

Points négatifs: No room service No double quilt, just two singles for the double bed

Points positifs: The location was good for walking most places in Hamburg, felt safe at night. The room was spacious, and light with big windows, and had lots of storage with all the built-in furniture. The bathroom was great, and spotless (not sure why the bottle opener was mounted on the wall in there though)

Points négatifs: In the bar they would not bring tap-water - even as an addition to other, pricier, drinks. The barman implied I was tight, saying 'you don't want to pay for water' but I dislike the ecological effect of purchasing plastic bottles, or a heavy glass bottle which has been transported when there is perfect water in the tap anyway. Coming from a hotel which sees itself as eco-conscious this was disappointing.

Points positifs: Price discount Club lounge Sauna & swimming pool View of the harbour

Points positifs: Excellent facility. Luxury and confort all together.

Points négatifs: The swimming pool was a little cold and the air in the pool also

Points positifs: L’emplacement et le vue

Points négatifs: Rien

Points positifs: Magnifique hôtel avec une vue superbe sur le fleuve. La chambre était spacieuse avec une très grande salle de bains (baignoire + douche). Le Spa est un plus indéniable. Très bon petit déjeuner, complet Parking pratique au sous sol très propre et sécurisé

Points négatifs: Rien à dire

Points positifs: Merveilleusement situé sur Hafencity, hôtel moderne, ce nfortale, vue splendide sur le port, bon petit-déjeuner, belle piscine

Points négatifs: Le prix du parking, 35 euros la nuit!

Points positifs: Chambre très confortable, design contemporain. Hebergement dans un site d'exception, l'Elb Philarmonie, avec une promenade avec vue à 360 degrés sur la ville et le port. Chambre avec vue imprenable sur ville et port.

Points positifs: Just fantastic, the place, the design and the view. In addition the service was great

Points positifs: The location and the beds

Points négatifs: Paying €50 a night for parking at the hotel parking lot without being told that hotel guests get a €15 discount. Even when we directly addressed the issue with staff at Reception.

Points positifs: Fantastic location especially when visiting Elbphilharmonie

Points positifs: location very good, the breakfast good

Points négatifs: nothimg

Points positifs: Outstanding location, architecture, design. Applause to the architects. Really amazing windows. Honestly if you can, stay here once in your life in a room with a harbor view.

Points négatifs: All great. The “real foyer” is beautiful and inviting, the first entrance downstairs beside the theatre is a little weird. Room for improvement for sure.

Points positifs: Absolute marvelous!! We had a great experience, we were upgraded to a suite. Thank you for that! Great stuff, great view, great food - we enjoyed our weekend stay so much!

Points positifs: Peaceful location but close to the local attractions.

Points négatifs: Would have liked a less open bathroom area.

Points positifs: Location inside the city center

Points négatifs: A/c not working the night manager told me it needs 4 hours to work

Points positifs: Really good, attentive service at the reception! Very kind cleaning staff doing a solid job in the rooms - give them extra applause.

Points négatifs: The bar staff in the restaurant could learn from reception colleagues...

Points positifs: Very nice service, very nice rooms, excellent location.

Points négatifs: The parking was a little bit too expensive (nice parking though)

Points positifs: Amazing location, at a quiet & chilled neighborhood, within a walking distance from most attractions. Room was very spacious.

Points négatifs: Quite pricey for the excellent but rather basic experience. Pricey breakfast. Bathroom shower not properly isolated, therefore the bathroom turns into a lake after shower.

Points positifs: The staff was very professional and provided excellent service - the location and the parking available makes it a first choice for me.

Points négatifs: the only thing I did not like 100% were the pillows in the room. A better quality pillow would beappreciated.

Points positifs: Confort de la chambre et literie Bon buffet du petit déjeuner Situé dans une rue calme Parking sous l'hôtel avec place pour nos vélos

Points négatifs: Rien

Points positifs: Très belle chambre Bonne situation Très bon accueil

Points négatifs: Petit déjeuner très cher

Points positifs: breakfast was wonderful. very wide buffet selection and omelets cooked to order. lovely bright dining room with terrace for warmer weather the hotel was unexpectedly luxurious. well designed and maintained. nice gym sauna and steam room. i asked for a room on a high flor and i was on the top of the hotel with nice view. room was large and comfortable with cleam contemporary design. guests seemed to be mainly german but that was true of all the visitors i encountered wjhile visiting this lovely city with a very compact walkable core

Points négatifs: eveything was just fine

Points positifs: Nice modern quirky rooms, gym was ok with nice sauna, complimentary umbrella on rainy day was a nice touch

Points négatifs: Check in could have been more informative , no real detail or information given. Tv had limited English speaking channels available (I know nothing to moan about but just an FYI)

Points positifs: We got it at a discount, otherwise we wouldnt have chosen the hotel. Out stay was really pleasant, the rooms were great, the sauna was lovely, we rented bikes from the hotel which was really convenient, the staff was nice and leaving our bags there for a few hours after our stay went safe with numbers and only staff walking in&out.

Points négatifs: The only minus point is the expensive breakfast (€25,- pp): how much do they think you eat? There is a supermarket and bakery across the street.

Points positifs: Easy walk to all tourists sites, supermarket and bakery across the road, many restaurants within 5-10min walk. Rooms were comfortable, filled with natural light (block out curtains there too), shower had great water pressure.

Points négatifs: Nothing, we enjoyed not being in the exact center of town but able to access everything easily

Points positifs: The location of the hotel is excellent.

Points négatifs: We specifically selected this hotel because it had AC , unfortunately when we went to the room the AC was very hot. We called the reception couple of time to come and have a look at it , they came after calling them the third time and the guy who came said that he could not do anything about it but he will repot it and we had to wait till the following morning for their technician to have a look, no one came the following morning nor the day after ! It was a very unpleasant stay because of the hot weather and broken AC ! We were occupying 2 rooms and both rooms were the same , when my father went to the front desk in the middle of the night asking to check out they offered him another room , but it had the same problem with the AC! Eventually the front desk guy told my father that the AC needs maintenance and it was not done apparently !

Points positifs: Le style des appartements, la situation géographique entre la vieille ville et à côté des anciens docks. Parfait!

Points négatifs: Le prix, un peu élevé.

Points positifs: Breakfast was 18 euro each so we made our own in the kitchen in the room which is fully stocked, cooker rings, fridge and combination microwave cooker plus dishwasher. We were there for a cycling event so chose this place so we could have breakfast before we started out. Excellent location for the city, nice bar area. Very secure area and spotlessly clean. Reception staff are very helpful and seem to know where everything in the city is. Gym is OK as long as no one else is in it, same with the pool.

Points négatifs: Car parking is a whopping 30 euro per night, it is a secure underground car park. As its in the middle of Hamburg the only views out of the window are the main street or a tower block at the rear of the building.

Points négatifs: breakfast was very disappointing for the price

Points positifs: The accommodation was really clean and comfy. Especially the bed was very comfortable. We were impressed by how quickly the room service cleaned our room. Brilliant service!

Points positifs: furniture of the hotel is stylish and very comfortable, the employees had co-operated with the guests. we have no idea about the breakfast because of our reservation was without breakfast

Points positifs: Well appointed and clean apartment. It has everything particularly washing machine and dryer.

Points positifs: Very nice but a bit too pricey

Points négatifs: Too pricey for what it offers

Points positifs: Location of the hotel is very good. You can go Easily to historic center as well as shopping center. The room was perfect, very silence.

Points positifs: Special thanks to Indra ( Front office ) - It was a nice surprise from her in my birthday :) Very nice and helpful stuff in front office.

Points négatifs: Almost impossible to open doors to indoor terrace. Need to update something there. :)

Points positifs: Hotel trés bien pour un deplacement Pro,car aucun charme et personnel trés Froid. Par contre trés bien placé pour visiter hambourg.

Points négatifs: La convivialité et les chaines de tv française

Points positifs: everything is great, the staff, the location ... the studio is comfortable and very clean, has a full size kitchen... it is perfect for couples.

Points positifs: Excellent hotel in Hamburg city center. Clean, neat, kind staff.

Points négatifs: --

Points positifs: everything was really nice,

Points négatifs: I think you need to develop the swimming pool to match kids requirements and make it more fantastic.

Points positifs: I went for a over night stay. The staff were wonderful. The rooms are very lovely.

Points négatifs: The staff were very helpful. Nicely decorated rooms. Bar staff were very experienced. Made a cocktail especially for my friend.

Points positifs: Outstanding facilities and best staff ever .. my daughter had a little accident at the elevator and we got instant help , very grateful .. well placed near city center

Points positifs: Location, hotel reception, and to go up to the room one needs to use room card.

Points négatifs: I was surprised to see that one needs to use a credit card to use the safe in the room. There was one complimentary water bottle when I arrived and it was not replaced. Pillows were uncomfortable.

Points positifs: Cool room design

Points négatifs: Dry cleaners service was unreliable No vegan options for room service breakfast

Points positifs: very nice hotel, calm and modern. very nice decoration. great Spa and gym. Had some massages and it was amazing. very good breakfast.

Points négatifs: The room was facing a building with some construction work + they have some external automatic curtains that make the room very dark and cannot even remove them. I am not sure I would come again just because of that.

Points positifs: Good location. Friendly staff.

Points négatifs: The transparent glass in the bathroom is maybe fancy but if you are not alone in the room it is hard not to wake up a partner with the bathroom light. Also it 5-star hotel should be possible to closed toilet doors.

Points positifs: Excellent location - close to historic center, U-Bahn nearby. Helpful reception staff providing efficient check-in / check-out. Lobby and rooftop bars. Room design - mix of wooden floor and carpeted areas.

Points négatifs: Although bathroom was stylish and spacious a shower above a bathtub feels rather old fashioned. Shower control complicated and non-thermostatic mixer means temperature difficult to control - fluctuates hot and cold

Points positifs: Propreté, rapport qualité prix, emplacement

Points négatifs: Rien

Points positifs: Chambre, accueil et piscine au top

Points positifs: Piscine sauna spa Petit déjeuner exceptionnel

Points positifs: Absolutely perfect

Points négatifs: Le petit déjeuner ... la salle n’est pas adaptée .. c’était un moment stressant ..

Points positifs: Very clean, very comfortable, extraordinary service and amazing location.. When in Hamburg, I wanna always stay there ❤️

Points négatifs: Not very cheap but totally worth it

Points positifs: Check in was efficient and staff very friendly

Points positifs: The property is very clean and well maintained, the rooms are big and comfortable, nice bathrooms, nice spa relaxation zone! The staff was friendly, nice and polite the whole time! I strongly recommend this place in Hamburg, the location is perfect as well! Looking forward to my next visitation of Hamburg to book apartment in Adina again.

Points positifs: l'appartement est situé dans le centre : tout est facilement accessible (musées, églises, port, magasins etc) bel appartement confortable et bien conçu

Points négatifs: appartement parfait pour 2 personnes, moins agréable pour 3 personnes ( canapé qui sert de lit dans le séjour)

Points positifs: Tout était parfait. Les concierges étaient très attentifs. On a trouvé que nos deux chambres ( appartement pour 5 et un studio pour 2 ) étaient spacieuses, propres bien décorées avec des matelas confortables. L’emplacement de l’endroit est super, on a pu marcher pour aller partout et se balader dans la ville. Il y a aussi un parking ! On a vraiment adoré cet hôtel/appart. On reviendra c’est sûr.

Points positifs: location

Points négatifs: The swimming pool area no longer has a whirlpool

Points positifs: Balcony

Points négatifs: The speed of the free wifi was really poor and I had to pay extra for having high speed internet.

Points négatifs: Choice of tv channels limited

Points positifs: location was great. we visited the dom which was just around the corner. We also visited other parts of the city. All by foot. I also liked the pool in the hotel.

Points négatifs: The sofa was worn out and we hurt our backs on it.

Points négatifs: Most staff were friendly and helpful. Not all.

Points positifs: L'hôtel dispose d'un centre thermal.

Points négatifs: Horrible. Personnel antipathique.

Points positifs: The room was excellent and very clean

Points négatifs: The service at the Restaurant was so bad that we left after waiting over an hour without getting our order. Then they were not happy with us for leaving.

Points négatifs: strong smoking smell in the room and no water supply in the morning

Points positifs: Comfortable and great location

Points négatifs: Plug stuck in bathroom sink and we couldn't use it

Points négatifs: We were given a smoking-room that was so loud. I went right away to the reception and they said I had to wait for the next day to get a different room. I didn’t sleep on my first night at all, making the first day of my holiday horrible.

Points positifs: Excellent location 10 minutes walk from the main Central Station, 5 minutes from lots of restaurants and bars.

Points négatifs: Ran out of English tea bags at breakfast.

Points positifs: Very comfortable beds. Soundproofed rooms. Very nice and helpful staff.

Points négatifs: A very very narrow parking garage. The rate for a whole da is a joke, because if you need your car during your stay you have to pay again.

Points positifs: The location and it was really quite despite Hamburg being really busy that weekend.

Points négatifs: Nothing

Points négatifs: Malgré le double vitrage la chambre était un peu bruyante. Ne convient pas à tout le monde.

Points positifs: The location and it was really quite despite Hamburg being really busy that weekend.

Points négatifs: Nothing

Points positifs: Petit déjeuner copieux et varié bien situé dans le quartier Saint george

Points négatifs: vue sur la cour un peu triste et sombre fonctionnel mais sans charme

Points positifs: Calme et confortable. 7 mn à pieds de la rue commerçante avec tous les restaurants. A moins de 12 mn à pieds des lacs.

Points négatifs: Quartier très moyen en venant de la gare. Mais en prenant des autres rues il est possible de le contourner. Petit déjeuner à 19 Euros...

Points positifs: The breakfast offered many choices, but the individual items were rather boring (not a crisp roll in sight, and pre-cooked dishes), so it wasn't exactly a sensation, The location was good, close to the main central station in a neighbourhood which sometimes feels more like Istanbul -- with red-light touches -- than a West European city. But no harm in that. The staff were friendly, the fitness room excellent (with a lovely view) and the hotel restaurant surprisingly good. We had dinner there one evening when my husband was too tired to go out, and the quality of the food was better than you usually get in a hotel restaurant. Another big plus: very comfortable beds!

Points négatifs: We could never get used to the lavatory being in a small room by itself, far from the wash-basin. Also, we ought to have been informed at check-in that we'd be required to make a part payment as soon as we'd run up a bill of more than 500 euros. I have nothing against the policy in itself, but the way it was communicated (a letter in the room after a couple of days) made me feel as if the place didn't trust me. Better be upfront about such a policy -- or discontinue it. And I hated the garage! How anyone can park a good-sized car there I cannot imagine. Ordering room service by phone turned out to be well-nigh impossible -- the number was always engaged, and there was no room-service menu, guests being expected to use an internet facility which I couldn't master. So I went down to the bar and placed my room-service orders with the staff there. Not ideal.

Points positifs: The hotel matched our expectations: clean and quiet room, silent airco, good beds, modern infrastructure, close to centre of town. A little problem with the booking (double instead of twin room) was quickly solved.

Points négatifs: the way from the central station to the hotel passes a park full of homeless people

Points positifs: Clean, modern and quiet

Points négatifs: Nothing

Points positifs: Très bon buffet pour le petit déjeuner.

Points négatifs: Hôtel plutôt mal situé, loin de tout, il faut marcher 15 mn pour aller au centre ville. Je ne recommande pas cet hôtel pour cette simple raison. Globalement les chambres sont très bien mais finalement plus chères que la moyenne pour ce standard.

Points positifs: Surtout ne pas manquer le petit déjeuner à 20 e . Il est exceptionnel , un vrai moment de plaisir et le personnel est plus que serviable.

Points négatifs: Pour sourire : la logique des ascenseurs est un mystère.

Points positifs: Parfait

Points négatifs: Pas de salles fumeurs suffisantes parfait pour deux nuits plus certainement aussi

Points positifs: nothing.

Points négatifs: way too expensive. everyday need to ask for clean towels and water because they would forget. really uncomfortable sheets. the worse hotel I've ever been to.

Points positifs: Good Breakfast

Points négatifs: The hotel is a little out of the way. A short bus ride gets you easily in to the centre and connections

Points positifs: Clean, quite and well located Hotel. Friendly staff. Special thanks to Mr. Claas Wulff for his professionalism, his kindness and his very good advises that helped us to see all the nice things in Hamburg in a very short time.

Points positifs: Personnel très serviable et très accueillant. Superbe petit déjeuner ! Chambre moderne et récente.

Points positifs: - Location close to the main train station, easy 10-15 minute walk. This was great for us just having a stopover in Hamburg - Modern hotel, spacious rooms. Nice bar on the 11th floor with views over the city. Tasty cocktails and nuts. - We had our dog with us and they had prepared bowls in the room. A nice touch.

Points négatifs: -The hotel was located in an area with only few restaurants and shops. Just other hotels around. So for sightseeing not so ideal but if you have only a short stopover, it’s great since it’s close to the train station. - The coffee machine in the room didn’t have coffee capsules, only tea capsules. It was a bit strange. Went down to ask and only got espresso capsules (2). Went second time and got finally an assortment of coffee capsules (4) with milk from a friendlier receptionist. Little thing but something to improve on, you shouldn’t need to go to the reception to beg for some capsules in a 4-star hotel.

Points négatifs: Breakfast remains good but very noisy and overcrowded

Points positifs: We had some problems with our room, but staff offered an alternative

Points négatifs: Lots of construction works around the hotel, would have been nice to receive some tips from staff on how to get around it.