Hôtels - Hambourg

The hotel is stylish, well maintained and in an excellent area.

Lovely.

The Sofitel is a top hotel in Hamburg. It does not have the view that the grand old hotels have, but in all other respects it is excellent.

Nice Spa, Friendly people,But: check-in time is late (3pm), Bathrooms have glasswall to bedroom so you have no real privacy in there, service is great though, and the location is excellent.

Elegance and location

When we were there, one concierge was ill and one was away so it was harder to get information about the city. The bathtubs should have grab bars and more safety features/ or the hotel should offer stall showers.

I stayed at the hotel in 1953 and it was the most elegant hotel I had ever seen. It remains elegant, both the rooms and the public areas. We enjoyed the nespresso machine, the heated towel racks and other details. We had a superb dinner at the Haerlin restaurant in the hotel. We enjoyed the fresh fruit that was brought to the room each day. And we love the heavy, old fashioned key. No magnetic cards here.

Staff whom we encountered in any aspect of the hotel was very pleasant and helpful.. from the man who greeted us at the door to the servers at dinner in the beautiful restaurant, to the morning buffet. We would highly recommend this hotel.

Wellness was closed due to fire emergency on the same day

I spend about 50 nights in hotels each year, and this was my best hotel experience in quite some time. Very clean, decent price, very helpful front desk staff (who all spoke excellent English). Location was great for walking around, and the train station is at most a three-minute walk from the front door. I could get anywhere in the city in less than 20 minutes, often much more quickly than that. The park setting was attractive, especially this time of year. Wish they had international stamps at the front desk. Didn't try any of the food. Will definitely try to stay in this hotel during my next visit to Hamburg.

Staff Dennis , swatrz And läunga will make us come back , very warm staff very sweet . Outstanding staff

Location, view, staff

price

Hotel was very dated and the rooms smelled like stale cigarette smoke. The staff had a very 'that's not my problem' attitude and weren't at all helpful. The spa area was full of screaming children which the staff would do nothing about so it wasn't very relaxing. The only redeeming thing about the hotel was the buffet breakfast which was very good. Next time I'm in Hamburg, I will definitely look for another place to stay.

Excellent service, facilities and location. Cannot wait to go back!

Not a thing!

Fantastic spa facilities, pool etc. Great service. Excellent location... it made my vacation!

The location is very convenient for sightseeing.

The air conditioning did not work in the room. The hotel was not helpful in rectifying the situation. They also were not helpful in making dinner reservations.

The hotel lobby is very modern and sleek with a glass case of dry aging beef. The hotel staff was not helpful making reservations. The air conditioning in the room did not work. The hotel staff said it needs to run two hours before it starts to cool the room but after four hours of it running it still did not work. When we called the front desk again they agreed it was broken but said nothing could be done about it. We opened the windows but the room was very hot. We expected better from a hotel in this price range. We were offered no solutions nor compensation. The room itself was good but the bathroom light switches are a bit hidden. The location is convenient for shopping and sight seeing. I would not choose this hotel again as ...

cery clean, excellent location

rooms small and very basic. Internet ssssslowwwwww.

This hotel provides a good product for the price. It is not to be confused with a luxury hotel. It is simple, but still has some style. The location is terrific. Windows (which open) keep out street noise. Front desk is welcoming and helpful. Parking (extra) is convenient.

Location

N/a

Nice view, nice location, gentle personnel

above average service, but still more can be done in terms of room service and cleaning. Excellent view and placed next to every place in the center of Hamburg makes it my choice for the next visit.