Hôtels près de Kunsthalle de Hambourg - Hambourg

Points négatifs: Personnel pas très souriant Au delà de minuit, pas de porteur de bagages

Points positifs: Location was good. Concierges were helpful.

Points négatifs: Dinner was good but for the price of a glass of wine, more than 1-2 oz. was expected. I've never had such a tiny amount of wine in a glass.

Points positifs: Very spacious room and comfortable bed. Good and silent climatization. Superb location

Points négatifs: to get to SPA area a change of elevators is needed

Points positifs: Situation . Qualité de la chambre même basique . Service conciergerie.

Points positifs: sauna

Points négatifs: sous le lit c'est sale

Points positifs: Espace, Confort et situation ! Se sont les mots qui définissent le mieux cette hôtel..,,

Points négatifs: Le changement d’ascenseur pour accéder aux différents endroits de l’hôtel...

Points positifs: L’emplacement est idéal

Points négatifs: Le pain du petit déjeuner très dur et l’œuf en supplément 12 euros ! Si je ne vérifie pas le payement la réceptionniste m’encaisse un verre au bar que je n’ai pas pris

Points positifs: La chambre magnifique, le spa avec piscine, sauna et hammam, très agréable après une journée dans le froid.

Points négatifs: La queue pour le petit déjeuner.

Points positifs: Room was nice. Hotel was impressive.

Points négatifs: Nothing.

Points positifs: Petit dejeuner excellent avec une bonne variation.

Points négatifs: Le "valet parking" n'etait pas efficace. Plus de 30 minutes d'attent apres avoir demande la voiture. Le sauna un peu basic.

Points positifs: L'emplacement, la vue, le personnel

Points négatifs: Prix

Points négatifs: L'hôtel a besoin de beaucoup de travail et de rénovation. La moquette du hall était très dégoûtée et sale. Les chambres n'étaient pas du tout attrayantes et avaient une odeur de moisi. Je donnerais à cet hôtel 3 étoiles certainement ce n'est pas un 5 étoiles.

Points positifs: Le luxe confortable, le calme, la situation au bord de l’eau

Points positifs: Hotel très Confortable Bonne situation dans la ville

Points positifs: Le personnel et la taille de la chambre

Points négatifs: La piscine et le local piscine très froid

Points positifs: Cadre agréable

Points négatifs: n.a.

Points positifs: I have celiacs disease, they were really good at catering for this, a huge basket of gluten free breads, cereals and cakes turned up at breakfast and I was walked through which items on the buffet were gluten free, which included the nuremberger sausages. Add to this that the service is truly 5*, not always the case in 5* hotels, the high ceilings in the rooms, the pool, gym, sauna, gf steak tartare for supper, the view of the Alster at breakfast, it really can't be improved on. AND most importantly all of the staff, without exception, were friendly, helpful and went the extra distance to make sure you really felt looked after.

Points positifs: Superb location, best in class customer service, wonderful facilities and meals. A top notch hotel.

Points négatifs: The fitness room was small and quite sparse in equipment, especially for such a grand hotel with lots of space and other good facilities

Points positifs: Excellent service and facilities. Great location at the center of the city and tourist spots.

Points positifs: Location

Points négatifs: The lobby is old

Points positifs: Great location, friendly staff, hotel combines historical and modern. Close to many restaurants and shopping. Big armed Bus stops in front of hotel.

Points négatifs: Food and beverage were very good but pricy however, typical of a 5 star hotel.

Points positifs: Grate location and the people very helpful

Points positifs: Beautiful old style hotel with a history. Tasty breakfast. Sitting in the bar near fireplace was absolutely brilliant.

Points négatifs: Carpets at the hotel aren't very clean. Dust at lamps in the room.

Points positifs: La situation, l’espace, le petit -déjeuner

Points négatifs: Une réceptionniste désagréable

Points positifs: Tout

Points positifs: Great location and breakfast.

Points positifs: It is close to most of central Hamburg,including the central station..

Points négatifs: The nonmoving,long line of guests checking out.The checkout desk was understaffed.I left the keycard on the desk,and left without formally checking out. The double bed is made up of two single beds moved close to each other.

Points positifs: Super accueil, excellent petit-déjeuner, belle chambre, très bien situé

Points négatifs: RAS

Points positifs: Very comfortable bed and delicious breakfast

Points négatifs: Choix restreint pour les intolérants au gluten.

Points positifs: Comfortable, clean, practical.

Points négatifs: The decoration of the rooms and hotel in general are a bit sad and depressing. A touch of colour in the rooms would add more warmth. Feels a bit like a hospital room... The corridors are very dark.

Points positifs: As in title. Friendly staff

Points positifs: Very comfortable bed, beautiful modern room, huge shower etc. Near the station and an excellent shopping mall. Breakfast good.

Points négatifs: Supper wasn't really very good

Points positifs: Très bon petit déjeuné, smothie, miel ...super. Emplacement parfait, tout près de l'hôtel de ville et de la zone commerciale. Chambre spacieuse pour une famille.

Points négatifs: Un peu chère

Points positifs: l’emplacement

Points négatifs: Proximité d’une « boite de nuit », donc beaucoup de bruit très tard jusqu’à plus de 2 h du matin le samedi.

Points positifs: L'emplacement est idéal car très proche de la gare centrale et donc des transports.

Points négatifs: Le prix du petit déjeuner est élevé surtout quand on nous dit à notre arrivée que ce sera demi-tarif pour notre fille et qu'au moment de payer, c'est plein tarif...

Points positifs: À deux pas de la gare principale de Hambourg: très pratique pour arriver depuis l'aéroport (ligne directe de S-Bahn, 23 minutes, 3,40 €) + pour rayonner en ville (métro) et à l'extérieur (trains pour Lübeck, Lüneburg, etc.) + pour s'approvisionner le cas échéant (riche galerie marchande: food, drugstore ...). À côté du Schauspielhaus et à 5 minutes de la splendide Kunsthalle. Etablissement bien tenu, personnel de réception variable, personnel de ménage souriant et aimable. Chambre single bien agencée, mais petite, à part la salle de bain (impeccable). Bonne literie. Certains commentaires laissent entendre que le quartier serait peu sûr, voire carrément mal famé: ça se limite à ce qu'on voit partout autour des gares, soit un peu plus de pauvres gens que dans le reste de la ville ...

Points négatifs: Taille de la chambre single (clairement moins que les 16 m2 annoncés). Manquent un petit frigo et une bouilloire. Vibrations sensibles de l'ascenseur, à toute heure du jour et de la nuit. Petit déjeuner moyen selon les critères allemands: correct, mais peut mieux faire (peu de choix dans les pains, les céréales, les mets sucrés ou salés proposés), d'autant qu'il est quand même facturé 12,90 €, au point que j'ai fini par m'acheter ce que je souhaitais à la gare chaque matin.

Points positifs: Felt like being in a jailcell. I have blue marks from bashing myself of corner from the bathroom shower. Pillows and duvee consisted of cheap foam materials, there was no fridge or coffe. The was no closeth. The towels were super small and poor quality. This hotel ic clearly trying to be something it is not. Dont be fooled by the pictures. I could have gotten a room at a top hotel around the corner for the same price. Its way too expensive. Furthermore the first thing you se when u walk into the hotel is an exhibition if a red corsage. The first thing i thought when i arrived was ; “ is this a hore house or something”

Points négatifs: Felt like being in a jailcell. I have blue marks from bashing myself of corner from the bathroom shower. Pillows and duvee consisted of cheap foam materials, there was no fridge or coffe. The was no closeth. The towels were super small and poor quality. This hotel ic clearly trying to be something it is not. Dont be fooled by the pictures. I could have gotten a room at a top hotel around the corner for the same price. Its way too expensive. Furthermore the first thing you se when u walk into the hotel is an exhibition if a red corsage. The first thing i thought when i arrived was ; “ is this a hore house or something”

Points positifs: I liked the location and it is very good value for the comfort, although I was surprised why there was no small fridge but that did not matter after all. I kindly ask the hotel administration to check the qualification of the receptionist who checked in us on February 11 between 18:30 and 19:30. This person will destroy the whole business of tourism in the city. She can not read in English the names of the people written in English in their passports and creating a xenophobic atmosphere with her unnecessary assumptions about guests and commenting on how they talk. Out of the blue, while we were shocked and silent she started to talk that we are perhaps the first time in Hamburg. Why do the clients even need to listen to that? She could have asked in a polite way and then as a cherry on the top, she started to sell the hotel breakfast, with this attitude and drama on check in, although I paid immediately, I would prefer to go and find another hotel just not to have this rude minutes.

Points négatifs: The racist receptionist on the check-in late afternoon, that lady should not work in the hotel industry at all. I have messaged the property that we are arriving from Berlin and would be around 18:30 and I got the message that it was fine. When we entered the hotel, the receptionist lady was rude to us and told us to wait, she was looking at pc screen and was doing other jobs when I asked her that we would like to check-in, she took my passport and she almost threw it back to me with a theatrical gesture that she could not read the letters in English in my passport! She started to argue again that there is no reservation on my name, my last name is easy to spell and I kindly asked if she would like to check the reservation by a number from a booking. She was shouting ''NOO'' and almost ready to yell. It showed up with my husband's name as we usually travel together and he is a guest, I am not sure why the booking system do it, but not a big deal. When I asked her to proceed with the check-in, she told me that I was ''MUMBLING'' my name. I am sorry how you could even talk like that to a customer? I am checking in the guest and then out of logic she started to talk in a very distressed way, if she is a moody person, this job is not for her and I feel sorry for the hotel who hired her on 11 February to check us in. I do not mumble in no way, I handle sales and negotiations in a couple of languages and people are fine to understand me. On another thing, she was racist, we are leaving in EU for more than 10 years, I am having my small business, how dare you to talk to me like that in this attitude? I have visited Hamburg many times on my short trips and this is not the way for somebody to think that I am the first time visitor and I would have to be treated like that?

Points positifs: Doubblebed even for the price of one person

Points négatifs: Terrible small bathroom. No space if you are not slim. If you need towel, go first to the washbasin, close the door, take towels and close door. Showercabin and toilet only for slim people. The hairdryer is in the way to reach washbasin Overpriced: 260 Euro for 1 night even without breakfast Reception staff so so Former Hotel Eden now with new fancy name

Points positifs: L’emplacement à proximité de la gare car nous faisions juste étape à Hambourg.

Points négatifs: L’accueil 24/24

Points négatifs: Extremely rude staff, on my stay the checkout was att 11:00 am and even though I told the reception I was staying longer and paying for it they didn’t mind insisting on knocking at my door for 15 minutes straight while I was showering because “I had to pay them urgently”. A few minutes later when I had just finished getting dressed and told multiple times that I was going there promptly after, the not friendly receptionist came in my room and insisted me to go down because I couldn’t overstay for any time w/out paying in advance. The next day at 9 am while I was getting dressed the cleaning room service lady just proceeded to open the room door without knocking even though I said out loud “please don’t open the door right now”. I really had high expectations about the hotel and the staff, but unfortunately they couldn’t find the reality.

Points positifs: Très bien placé. Accueil sympa et professionnel. Chambres propres et assez grandes. Petit déjeuner copieux. Seul bémol : un peu bruyant entre les chambres et avec l'extérieur. Mais pour le prix, c'est une excellente étape.

Points positifs: Very easy to reach from the main station, it took me literally just about 2 minutes. Very friendly welcome and a very nice room. The breakfast was also great although it took me a while to get myself sorted about where to find what.

Points négatifs: It seemed to me that the woman working in the breakfast room was more caring for the coffee machine than (for example) cheese, but if you aren't in a hurry everything will get fixed. May be I just went right after peak time.