Hôtels près de Expo Bancomer Santa Fe - Mexico

Points positifs: Excellent service, très bien situé avec un centre commercial juste en dessous de l'hôtel. Propre et très branché. J'y retournerais sans hésiter.

Points négatifs: Le siège des toilettes n'etait pas de la bonne taille

Points positifs: Everything ... we will be back for sure

Points positifs: Spacious, good location and all the right facilities

Points positifs: Everything was good...

Points positifs: Excellent, modern room, great quality of bed and shower. No noise from adjacent rooms. Great gym, nice big pool, both at the top floor with a magnificent view.

Points négatifs: This location is convenient if you need to be in the Santa Fe business area itself, otherwise far from anything, roads to downtown (Polanco, etc) typically congested, takes on average 30 min. What I particularly didn't like were the works (hammering, boring) that were going on one night until 3 am. Staff argued it was not in the hotel but in the same building, yet it sounded very close on one of the floors above me (I was on floor 7). What also does not work yet is to 'prereserve' a taxi, because when I wanted to leave at the agreed departure time, nobody remembered, taxi still had to be ordered, and I was 'accused' of not yet having signed a document regarding the taxi billing on my room, whereas I had 45 min before. I remained relaxed about it, but this accusation was actually quite bad, this just shouldn't happen in a Hilton.

Points positifs: The hotel was clean and a great location.

Points négatifs: I hosted an event at the hotel for 80 participants. During the event, I hired drinks services. The drinks were not what we expected. We were told that they were going to setup a bar in the conference room, and that did not happend. Also, we told them to set up at 5pm, and they did not show up until 5:20. The majority of the guest left and we weren´t able to have the drinks reception.

Points positifs: It has very good amenities and the room and the bathroom are very clean

Points négatifs: The tv I mean not the tv but it has very Poot quality, you don’t even have the info or menu button

Points positifs: I ordered room service twice and both tines there were problems. The order was wrong or incomplete and they had to return to change it meaning the food was cold and the meal interrupted.

Points négatifs: The room was dark as half of the window was obscured by a stud wall. The bathroom did not have hooks for the hand towels and the hooks for the bath towels were on the opposite side of the bathroom to the shower.

Points positifs: Les chambres sont spacieuses. Il y’a une grande salle pour passer un moment convivial dans le hall. Le salon exécutif est très agréable pour passer un moment convivial, et il y a un apéro offert lors soirs. La piscine est très grande et il y a un jacuzzi par contre il faut l’entretenir (voir plus des détails dans l’autre rubrique). L’hôtel se trouve dans un projet mixte, avec des bureaux et un centre Comercial dans les niveaux inférieurs, très utile car on trouve tout ce dont on aura besoin.

Points négatifs: Le service était acceptable, cependant il y’a pas mal de détails: -Quand on demandait des choses à l’accueil (plus de produits de bain, serviettes, etc.) cela prenait du temps à arriver et des fois cela arrivait pas. -De fois c’était pas bien nettoyé, notamment le bureau où il reste des tâches de la soirée précédant. -Le Room Service, un peut lent, pas très bon et très cher par rapport à ce qu’on recevait. En plus il a peu de choix. On sait que ce n’est pas un Palace Parisien, mais quand même pour le standing de cet hôtel le rapport qualité prix est très décevant. Les produit des bain sont très petits et insuffisants pour une personne. On mets une petit bouteille de chaque produit dans une chambre double c’est just inacceptable. On a du demander plusieurs fois par jour, tellement c’était pas suffisant. La chose la plus décevant est la piscine, elle est très grand, mais le temps est passé depuis qu’on l’a entretenu: le céramiques tombent un peu partout, elles sont salles et moisies. À ce propos le responsable du service à la clientèle m’as indiqué (après mes commentaire sur le formulaire de satisfaction que j’ai remplie en ligne) qu’il vont réaménager la piscine, par contre on m’a pas répondu quand cela sera fait. Alors si vous aimez nager, je vous conseil de n’est pas y aller, cherches un autre hôtel avec un piscine en meilleur état, ou le cas échéant de téléphoner pour savoir si elle a été réaménagée. Une autre chose, la vue, le bâtiment a une vie imprenable sur la ville de Mexico et Santa Fe, cependant on ne peut pas l’apprécier car tout le bâtiment est recouvert d’une pellicule avec des petit carrés blancs qui empêche de profiter de la vue. Étant donné que l’hôtel fait parti d’un bâtiment des bureaux, ce genre de pellicules sur les fenêtres est compressible, pour donner un peu d’intimité au gens qu’y travaillent. Cependant, les chambres ont des rideaux, à cet effet.

Points négatifs: They charged extra 20 euros to my credit card for mini bar that have not touched. I realized that 2 weeks later and called them, they reverted it (I hope)

Points positifs: I love the looby, the kisdness people work there and the exelent ubication.

Points négatifs: Realy nothing

Points positifs: Hôtel très sympa et propre. Petit déjeuner au top

Points positifs: Location, bed, bathroom, decor

Points négatifs: Staff member trying to sell me a cheap plug adapter for $50 USD

Points positifs: Good bed, staff grate

Points négatifs: Everything

Points positifs: the bed was awesome

Points positifs: it's good

Points négatifs: nothing

Points positifs: Great Experience...

Points négatifs: Wife in the Lounge Area...

Points positifs: Perfect location, great style and staff!

Points positifs: I am usually indifferent to commenting on hotel stays. In this case it is a pleasure. Everything was perfect: maintenance, staff, facilities, location. The equivalent of luxurious hotels.

Points positifs: Breakfast Fitness center Terrace

Points négatifs: Bad smell in my room. Bad ventilation. There was no bar and very few people to socialize.

Points positifs: Loc.

Points négatifs: Staff. Room deco.

Points positifs: Very good breakfast, nice and quiet hotel.

Points positifs: The suite was an apartment. It was good for me as I don’t eat some foods, so I was pleased to shop at a nearby supermarket and self cater, using the kitchen facilities. The bed was comfortable and the bathroom large and well provided.

Points négatifs: The breakfast choices were rather average and the dining menu did not really cater for those eating non meat, plant based diets.

Points positifs: Le lit était formidable, propre, douillet ... parfait! Très bon petit déjeuner inclus, et varié, comme il se doit au Mexique

Points négatifs: Je cherche mais je ne trouve pas... rien de mauvais à dire, si ce n'est que ce n'est pas un quartier "promenade". Par contre la proximité à un centre commercial ou il y a de tout compense

Points positifs: Rooms, breakfast and internet were as good as expected. Breakfast does not have toó many options but it has enough.

Points négatifs: I had to use room service one night and had to call twice since after 1 hour I had not received the food I had requested. 30mins later I got my sandwich with no napkins, no ketchup, no mustard, the glass with ice so melted that it looked like a glass of water.

Points positifs: Location was nice and quiet. Malls and very business district. Love my bed. It was very comfy and room size was great! Laundry service was excellent.

Points négatifs: breakfast was horrible for the price I've paid. There was no variety and not appetizing at all. Water flow from the sink and shower is slow. Might need a bigger pump even though I stayed on the 3rd floor. I've would have expect great water pressure when I see a rain shower head in a bathroom.

Points positifs: The bed was super comfy!

Points négatifs: The was no ambience in any of the restaurants.

Points positifs: Spa and gym facilities and the room we had was perfect with a great view.

Points négatifs: Din’t have anything negative to say. It was a great stay!!

Points positifs: The hotel is spacious and is very clean. It also has plenty of room for clothing and the bed was very comfortable.

Points négatifs: They placed me at a room that had a one sink bathroom only, and the price I paid at the end was more than what was given to me through the bookings.com website.

Points positifs: The staff was helpful

Points négatifs: The coordination for the driver to meet me at the airport was horrendous. I waited twenty minutes after I got my luggage for the driver to show up, I spent 20 minutes looking for the man with the sign ALFRED GRANT but of course there was no one there. So I went outside and waited for the driver to appear. This was very aggravating after a very lpng day and a very long flight. I booked a driver, which I seldom do, to make my arrival at MEX as easy as possible. NOT!

Points positifs: The valley view is awesome. Comfortable bed and spacious room.

Points positifs: The staff at the hotel were all very friendly and helpful, decor was nice, and I enjoyed sitting outside at the main level's restaurant/bar while having lunch and working. I loved that it's located right by a Siclo (spin studio) and Commando (bootcamp). Lots of stores nearby- I forgot my computer power adapter and was able to pick one up for my mac within minutes.

Points négatifs: You can hear anything and everything from your room- you have to hope your neighbor doesn't sneeze or it'll wake you up. Food in the lobby's restaurant was terrible and I found a hair in my pizza. I didn't say anything because I had already eaten a lot of it and couldn't be bothered to raise the issue. Water pressure was terrible in my bathroom. When I wanted drinking water last night (beyond the two complementary bottles they did leave in my room each day), I called the front desk to ask if I could drink the water from the tap or if I needed to go get water from the lobby. They said they'd send up bottles of water. I waited around 20 minutes and then finally just went downstairs to get the water myself. I also needed toothpaste, which they don't have behind the desk. I recommend having simple things like this at the desk, rather than suggesting they can send things to the room. Sending to the room is a process and takes time. Hotels like this should just focus on getting things done rather than creating extra steps.

Points négatifs: The location of the property is about 30-40 minutes away from the historic center,

Points positifs: Great location.

Points négatifs: No wifi included. The pillows are just awful.

Points positifs: Excellent

Points négatifs: Qu’il se sois tromper sur ma commande de pâtes et j’ai du attendre 30 min pour en avoir des nouvelles après que mon copain ai fini de manger , et qu’en plus on m’a charger l’extra crevette ...

Points positifs: Food and location.

Points négatifs: Noise from the people of the hotel in the corridor

Points positifs: Fair price overall. I liked that the hotel provided us with rides to various places close at hand. The staff were extremely attentive. The hotel’s location situated in Santa Fe (business district) was nice for my needs. Also, they brought us houseshoes when we requested them.

Points négatifs: There were no houseshoes in the room.

Points positifs: Spacious and comfortable rooms, room service food and breakfast were excellent

Points négatifs: No free wifi in the rooms

Points positifs: Very comfortable, good environment good location, easy to get there.

Points positifs: Comfort, gym

Points négatifs: The breakfast was very uncoordinated, and people spoke little English

Points positifs: Clean and modern. The view was great.

Points négatifs: The restaurant staff took too long. Santa Fe is in the outskirts of the city so i would recommend another location if you are here for holiday.

Points positifs: Quite modern.

Points négatifs: The smell of the public bathrooms and the quality of my rooms bathroom

Points positifs: I wish to emphasize one special virtue of Hausuites: the highly responsible conduct of the staff and the general manager who took the trouble of investigating the theft of my video camera that was taken when I was shopping at the next door circle K store. Days after my stay, they were able to identify the thief and recover my precious camera. Such dedication deserves the highest praise.

Points positifs: I didn't take it.

Points négatifs: The comfort of the room.

Points positifs: Very comfortable and spacious room.

Points positifs: Good place and confort

Points négatifs: delay to send invoices.

Points positifs: The view is spectacular!

Points positifs: Very modern and spacious apartment. Ideal for a business trip for a few days.

Points négatifs: Very cold in evening and breakfast was not very punctual in the morning and very simple.

Points positifs: Clean and safe

Points négatifs: Could be a little cheaper.

Points positifs: Everything as expected. Clean, good location.

Points positifs: The best Value stay I have ever stayed. Quick check in, it includes a one slot parking and the people working there are very attentive. Rooms are very comfortable and much bigger than a hotel. Congrats.

Points négatifs: Nothing

Points positifs: Very good customer service from staff

Points négatifs: Shower needs a better cleaning and dirty spots on carpet in hallways

Points positifs: Le personnel a bien pris soin de moi! Ils ont tout fait pour me faire plaisir! J’ai eu une grande chambre avec une vue magnifique sur toute la ville (au dernier étage), les chambres sont impeccables, tout es neuf, les lits énormes et très confortables, le déjeuner très complet et très bon! Très bonne situation à Santa Fe! Péndant les wkd il y a des promotions de prix en plus! Pour mon prochain séjour j’y retourne!

Points négatifs: C’est un problème général au Mexique mais dans le lobby et dans le restaurant il faisait très froid mais cela je pense est dû en grande partie à la manière de construire les bâtiments dans ce pays. Peut être en été c’est différent. Pour trouver l’accès à l’hôtel ce n’était pas toujours facile à indiquer à l’heure de commander un Uber. Faut accéder par une petite rue un peu cachée mais le personnel m’a donné l’astuce d’indiquer le « double tree » (hôtel juste à côté).

Points positifs: Modern and Elegant ambient

Points négatifs: Front desk personnel needs to be more friendly and support customer needs.

Points positifs: cleaness and friendly staff

Points négatifs: everything was good

Points positifs: Very clean.

Points négatifs: I had breakfast and I asked the waiter to charge me 15% of service and he charged me 20% that is taking advantage of the client. After that I had breakfast somewhere else

Points positifs: The toilet was blocked , after long International flight when you want to just go to sleep but you can’t use the toitel in your room ! I expect full refund and not willing to pay for this room Please contact me as soon as possible

Points négatifs: Booked toilet

Points positifs: clean, nice but costy breakfast, comfort rooms, good location

Points négatifs: bit slow service

Points négatifs: We were sleeping and a woman came to knock the door twice in the morning to check the status of the bedroom

Points négatifs: Three days a row with no cleaning service. Breakfast ok, but with nothing really good. Smells of cigarettes