Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Points positifs : The staff were, and are, incredible. I even accidentally left something and they kept it secure for pick up by a family member.
Points négatifs : Give them more room to work!!
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8,8
Points négatifs : Long line at pick up
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10,0
Points positifs : Staff at pickup super friendly joe was the best!
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10,0
Points positifs : drop off was quick, easy and seamless.
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8,0
Points positifs : Fair price, helpful staff.
Points négatifs : Returning the vehicle to the hotel parking garage was an unnecessary painful ordeal. No signage in massive parking garage to tell me where to return vehicle, no signage to tell me where to enter garage, etc.
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8,8
Points positifs : Rosemary at the LAX location was amazing! She was incredibly helpful and friendly.
Points négatifs : The drop-off experience could have been better. I returned the car to the Long Beach Ocean Blvd. location. The staff there were not as accommodating and it was not clear that I had to return the car to the lower level of the parking garage of the hotel. This is not convenient at all. It would have been helpful if Hertz would have had an employee to take the vehicle into the garage for me.
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10,0
Points positifs : Great, friendly staff. Easy pick up and drop off!
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10,0
Points positifs : The staff was very friendly. They gave me several options for rental cars and even redid my reservation to give me the best price. The drop off was easy and the person who handled it was very professional and helpful.
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2,0
Points positifs : Nothing to like
Points négatifs : Unhelpful staff. Despite reservation, there were no cars. Staff did not try to correct situation and did not assist in helping cancel reservation so I wouldn’t be charged.
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9,2
Points positifs : Staff was friendly and really helpful.
Points négatifs : Cleanliness of the car itself.
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7,2
Points positifs : Staff was not terrible but not excellent there seems to be missing the, "make the guest feel welcome."
Points négatifs : Getting the car I reserved
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2,8
Points positifs : They were friendly at the pick up point but not over the phone .
Points négatifs : They need more car in stock. They need to clean the cars and also they need to provide cars with full tank of gas. Last but not least they should provide the car they showed at the time of reservation instead of offering upgrade where customer jas to pay way more than their reservation price.
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10,0
Points positifs : The staff were, and are, incredible. I even accidentally left something and they kept it secure for pick up by a family member.
Points négatifs : Give them more room to work!!
avis de
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8,8
Points négatifs : Long line at pick up
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10,0
Points positifs : Staff at pickup super friendly joe was the best!
avis de
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10,0
Points positifs : drop off was quick, easy and seamless.
avis de
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8,8
Points positifs : Rosemary at the LAX location was amazing! She was incredibly helpful and friendly.
Points négatifs : The drop-off experience could have been better. I returned the car to the Long Beach Ocean Blvd. location. The staff there were not as accommodating and it was not clear that I had to return the car to the lower level of the parking garage of the hotel. This is not convenient at all. It would have been helpful if Hertz would have had an employee to take the vehicle into the garage for me.
avis de
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10,0
Points positifs : Great, friendly staff. Easy pick up and drop off!
avis de
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10,0
Points positifs : The staff was very friendly. They gave me several options for rental cars and even redid my reservation to give me the best price. The drop off was easy and the person who handled it was very professional and helpful.
avis de
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9,2
Points positifs : Staff was friendly and really helpful.
Points négatifs : Cleanliness of the car itself.
avis de
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8,0
Points positifs : Fair price, helpful staff.
Points négatifs : Returning the vehicle to the hotel parking garage was an unnecessary painful ordeal. No signage in massive parking garage to tell me where to return vehicle, no signage to tell me where to enter garage, etc.
avis de
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7,2
Points positifs : Staff was not terrible but not excellent there seems to be missing the, "make the guest feel welcome."
Points négatifs : Getting the car I reserved
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2,0
Points positifs : Nothing to like
Points négatifs : Unhelpful staff. Despite reservation, there were no cars. Staff did not try to correct situation and did not assist in helping cancel reservation so I wouldn’t be charged.
avis de
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2,8
Points positifs : They were friendly at the pick up point but not over the phone .
Points négatifs : They need more car in stock. They need to clean the cars and also they need to provide cars with full tank of gas. Last but not least they should provide the car they showed at the time of reservation instead of offering upgrade where customer jas to pay way more than their reservation price.
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