Réservez une voiture de location chez Airport Van à Los Angeles

Points négatifs : Terrible customer service.

Points négatifs : they weren't even open when we showed up. never answered calls, etc...

Points positifs : Rushed in getting the van as they were closing while they knew what time i was arriving. No shuttle came to pick up as told and was told to take an uber. Did not find reservation by name but later found by reservation no., and van was not prepared earlier. There were lots of ants in the van crawling everywhere. Gas was not full and had required me to get gas.

Points négatifs : should make pick up process nicer and not rushed. Should not impose on customer to arrange own ride without any help on how and where to catch uber. Van should always be clean especially bug free. There were so much that it was like there was a colony somewhere. Gas should be full.

Points négatifs : This car rental company’s logo that is used in Kayak looked deceivingly similar to Avis’ logo. Further the company’s name didn’t appear in the reservation process until the very end. I thought, in fact, that it was Avis. This problem is further exasperated given how small the logos are when using the Kayak mobile app. My reservation mentioned a vague and somewhat ambiguous “Airport Van Rental” which I thought was weird but I figured it was just some sort of affiliated company to Avis. So, believing that I had a reservation with Avis, I took a shuttle to Avis only to find out that they did not have a reservation for me. Now that I was stuck at Avis with no car and not wanting to Uber or taxi to “Airport Van Rental” I got stuck with a rate double what I was expecting and wasted a lot of time. Very disappointed.

Points négatifs : AVR never answered our phone calls to be picked up. After an hour, we gave up and went to Avis and rented a van there. I would never recommend or use AVR again.

Points positifs : There was absolutely nothing that I liked. As a matter of fact we cancelled the van once we arrived at the office.

Points négatifs : The office was filthy, the parking lot was sketchy, the shuttle driver was twice the speed limit through back streets and almost hit a pedestrian in the parking lot. The service was awful and I am now carefully observing the credit card number that was on file. I would NEVER rent from this company.

Points positifs : It was a great price for such a large van.

Points négatifs : The pickup and drop off process involved long lines and lots of waiting with miscommunication and pushy sales for their insurance.

Points positifs : The staff was very unprofessional and created an unwarranted tense atmosphere. Many extra charges.

Points positifs : The price was different at the pick up It was more expensive than expected

Points négatifs : They don’t have free shuttle pick up at LaX

Points positifs : Staff were doing their best with too few vehicles and hour + wait times for pick up. Many customers, including myself, were angry and without vehicles as expected at pick up. At drop off, customers were angry at a lack of staff and concerns about being mischarged with no verification of drop off, vehicle condition, or charges. Only one shuttle driver was available to transport to the airport. People were worried, waiting and frustrated.

Points négatifs : More staff, timely vehicles, clearer communication and documentation at drop off would all be improvements. I will not use AVR again.