Points positifs : Fake advertisment!!! Ace was asking for way too much for a rental.. i had to cancel my reservation! Never again will i go here!!
Points négatifs : For everything that i was told when i got to ace to have been stated on the page.. FAKE ADVERTISMENT!!
Points positifs : Nothing.
Points négatifs : They lie and what is advertised is NOT what they give you when you show up. Will NEVER go there again.
Points positifs : The price was good.
Points négatifs : The pick-up, drop-off, and customer experience needs a huge improvement.
Points positifs : Lobby was clean
Points négatifs : Terrible pick-up service, poor communication, car was has unsafe braking system.
Points positifs : Nothing
Points négatifs : they never communicated they sold out of cars after I landed and wasted over 2 hours waiting for a shuttle i called over and over again. Finally got to the customer service and was told they sold out of cars and couldn't give me one i had booked over 3 weeks prior. Left without a car I then spent more money to just get to my hotel. No communication sent..no apologies no care. It was the worse experience from renting a car. Will never use again
Points positifs : Nothing about it because I didn't rent from them because resident only allow to drive 100miles a day according to the guy I talked to.
Points négatifs : renting a car is renting a car, doesn't matter if you're a resident or not. You pay for it to drive unlimited miles.
Points négatifs : Got charged for an upgrade we didn’t receive. Car smelled like cigarettes and was extremely damaged on exterior of vehicle.
Points négatifs : They didn’t have a car for me when we got there after we had reserved one a week in advance . It was a terrible experience.
Points positifs : Nothing
Points négatifs : The place is a scam. They rip people off and provide a horrible experience at that. Im currently fighting them for my recent LA trip and the bullshit they tried to pull. I booked a car weeks in advance. Got to LA from Cleveland and was told they didnt have any more cars after waiting in the store for over an hour (during which nobody greeted me, spoke to me, or apologized for the inconvenience). I saw them kick another customer out and tell them to cancel their reservation after the customer complained about a wait time. The rate I’d booked, got changed at pick up and my price more than doubled. The agent told me I had to purchase some California insurance on top of the insurance I had, and on top of the insurance I’d purchased specifically for the trip. I waited another hour after being swindled into paying more than double for my car, only to be given a minivan for my birthday trip (even though I rented a full sized car) because the only other car available at the time was a “premium” car. Apparently they can sell you something under the guise of it being acceptable to you, and then switch it up on you at the last minute but they cant accommodate inconvenienced customers. I was told if I wanted the premium car I would be looking at an additional 150 a day basically. My total rental cost via Kayak was about $75 and I ended up paying almost $400. They dont have a central corporate office because they are independently owned so when I had an issue that required roadside assistance, I called the store and ended up getting an after hours answering service that couldnt give me any information. The location I went to never gave me roadside info and the guy on the phone said each location chooses a roadside provider so He truly couldnt help. It was a horrible experience all around and I feel like I just got robbed, I dont feel like I was on a vacation.
Points positifs : Drop off was easy
Points négatifs : They had no cars available even tho had reservation. They gave me a van instead of a small suv. They don’t tell you how to get to their depot. So after wandering aimlessly outside the airport, I had to call and their auto voice told me what to do. They held $200 even though I used a credit card.
Points négatifs : Extremely long wait time to get a car. Called an Uber instead.
Points positifs : Staff was not friendly at first. Very quick in and out
Points négatifs : Not having unlimited mileage for local residents was very upsetting especially when my online reservation said it was!!
Chez Ace, une voiture de location à Los Angeles coûte en moyenne 56 € par jour.
Grande (Ford Mustang Convertible ou similaire) est la catégorie de voiture la plus réservée chez Ace à Los Angeles.
Ace possède 1 succursale à Los Angeles. Consultez notre carte des succursales Ace pour trouver celle qui vous convient le mieux.
Non (selon nos données)