Réservez une voiture de location chez Dollar à Los Angeles

Points positifs : Staff misinformed me about insurance causing me to significantly overpay. Would not refund the un-needed extra insurance when I notified them and also filed a complaint.

Points négatifs : Horrible customer service and dishonest staff purposely misleading customers and then refusing to correct or even respond to complaints.

Points positifs : Absolutely nothing

Points négatifs : Incorrect charges, down systems with no notification of a four hour wait, car smelled of marijuana, broken pieces in the car, no one to assist with the return line

Points positifs : when i arrived know one walked me to the car to go over pass problems , dents , scratches or anything. when arriving to my hotel i noticed damage on the hood . i filled up tank with gas before dropping off , i had to fill out paper stating damage and then when i get my bill im charged $123.00 for gasoline which i filled the vehicle up with. after complaining to customer service they cant change the charge unless i have a receipt . i paid cash money cause my card wouldnt work at the gas pump. any other rental car i have ever had would inspect before and after for these proper problems that im having. poor customer service and i will not recommend you or Dollar or Hertz rental car to anyone.

Points négatifs : Customer service checking the cars damage before with documentation from Dollar and also when dropping vehicle off documentation stating fuel is full. Never ever again will i deal with KAYAK and Dollar rent a car.

Points négatifs : At pick-up they sent me to the wrong car and I then had to wait in line again to get the correct car. Upon return, there was no attendant to receive the car. We spent time cleaning out some trash from the car and the car was clean at return but we were charged an inexplicable $60 cleaning fee.

Points positifs : Staff was nice, especially the drop off staff at SNA.

Points négatifs : The car was not in great shape. Tailgate would randomly open or get loose. A lot of loose/hanging trim around doors and wheel wells.

Points négatifs : Upsold and overcharged

Points positifs : The staff at the pickup was extreme rude and I’ll probably never go back to rent with dollar again.

Points négatifs : Better staff hiring.

Points positifs : Nothing!!!! Terrible experience

Points négatifs : Everything should have been better but it wasn’t!

Points positifs : Process pretty quick, car was nice

Points négatifs : I have yet to receive an email receipt, which I need for expense reporting. They agent told me they emailed it. Also, a receipt was required to even board the shuttle bus to LAX! Ridiculous! So I had to fish out my rental agreement.