Points négatifs : Inform drivers of company policy before picking up.
Points positifs : The Staff was somewhat helpful at pick up. The drop off was a mess. My flight boarding was at 530am and the facility does not opens until 5am. I almost missed my flight.
Points négatifs : Check the vehicle before is given to you. My rental had heavy cigarette smoke smell.
Points positifs : The front desk was pretty nice. The lady told us it would be an hour wait but it was only about ten minutes. Not sure why she told us that. Everyone else was friendly.
Points négatifs : Don't tell people it's going to be an hour wait if it's not. The car smelled like skunk...or was it weed?
Points positifs : Drop off was super easy. Staff was friendly and willing to work with me.
Points négatifs : I had a scheduled appointment to pick up my car. I had to wait 45 minutes and ended up with a car I didn’t want. It smelled of smoke.
Points négatifs : Car smelled like smoke, didn’t get requested car type
Points négatifs : Everything is a fee. Not very understanding people or helpful customer service
Points positifs : The drop off process was pretty easy and quick, however they don't open until 5:00 AM and the first shuttle didn't leave for LAX until 5:30 and we almost missed our flight.
Points négatifs : The LAX Fox car rental main office is standard..nothing special. However after you check in and go to the car garage it's gross.. We had to wait 45 minutes for a " clean" car. The first one they offered us smelled like pot so bad...like as if someone sat in there and hot boxed it for hours...There's no way the people who detail the car couldn't have smelled it. Not the car I want to go pick up my grand parents in. When we told them we would need a different car they were very rude about it. When the next car pulled up in about 10 minutes they just pointed and said " There"...I said " Do you need my paperwork, or for me to sign" and they didn't answer. It was 111 degrees that day and waiting in that garage for almost an hour for a car was brutal enough without the extra drama. Will never go with Fox out of LAX again.
Points positifs : The drop off was super easy but could have done better faster!
Points négatifs : Really needs such a structural change I don't blame the employees just the managers as they seem to not know how to structure nor manage the time for themselves nor for their customers as it took 1+hr just to pick up the car that I had reserved over a month ago and around 30min. to drop off the car! With other cars honking simply for there was no room!
Points positifs : Not much.
Points négatifs : Everything! My advice, just spend the extra dollar to get a car from the tradition car rental brands. Picking up the car was a fiasco - long lines, long wait for the car, lots of customers with complaints and surprise fees. Just use another company!
Points positifs : The drop off process what fairly simple and efficient so no complaints there but the rest of the experience was TERRIBLE
Points négatifs : Where to even begin-- the customer service, the efficiency, cleanliness of the car and rental car facility (especially during COVID-19). I will not be renting from FOX ever again.
Points positifs : Friendly staff, reasonable price, easy drop off
Points négatifs : The pick up took about an hour, there was a long line and only 3 windows were open
Points négatifs : No. I was 100% satisfied!
Chez Fox, une voiture de location à Los Angeles coûte en moyenne 35 € par jour.
Grande (Ford Mustang Convertible ou similaire) est la catégorie de voiture la plus réservée chez Fox à Los Angeles.
Fox possède 1 succursale à Los Angeles. Consultez notre carte des succursales Fox pour trouver celle qui vous convient le mieux.
Non (selon nos données)