Réservez une voiture de location chez Enterprise à Los Angeles

Points positifs : Nothing

Points négatifs : One employee called me saying they didn’t have the car I needed and they didn’t offer any options

Points positifs : N/a

Points négatifs : The staff was only friendly for the purpose of up selling me. They were completely unhelpful with resolving the botched reservation. Instead they saw an opportunity to saddle with a “car class change” that cost more than the vehicle rental, this was predatory.

Points négatifs : I did not end up keeping the Kayak reservation. I received a phone call from someone saying they were from Enterprise asking if I still wanted the car. Then they asked me for a phone number for an emergency contact. Then they asked for my email. I told them that I had entered it online and they said that was the website, this was the counter. I refused to answer more questions. When I went back to look at my reservation, I realized that I had been booked at a counter over 30 minutes from the airport, even though I had searched for LAX rental cars. I cancelled and booked directly with Enterprise and made sure it was the airport location. All in all, a bad experience that could have been much worse. I could have missed my meeting in LA.

Points positifs : Nothing. You sent me to the wrong location. I asked for LAX airport. I even called to confirm my reservation was LAX airport and was told YES get on shuttle bus at LAX. after a long line wait at car rental was told it was for Korea town location and 30 minute Cab ride away.

Points négatifs : Will never se Kayak again and will advise everyone to do the same