Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,4
Feel completely ripped off
Points positifs : Car was very good, clean and comfortable. No issue with the car.
Points négatifs : When I returned the car, the assistant manager went straight to one tyre and pointed out a couple of dents in the tyre wall that he claims I must have caused as the tyres were in perfect condition before the rental. When I told him that the pre-rental check of the car only included the bodywork and that the guy mentioned that damage to the wheels was normal and didn't count, he said he'd check with the guy that I picked the car up from. The guy was in the back office and didn't come out but the assistant manager assured me that I was invited to inspect the tyres beforehand. The was simply not true. I was charged £300 to replace the tyre. Outrageous.
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6,4
Points positifs : The car was of the right size and capacity for our group.
Points négatifs : Once on the motorway we discovered that the air conditioning was not working properly. Not a pleasant ride. In addition a maintenance warning appeared indicating a tire problem. It seemed to be a false alarm. The basis of fuel use was by viewing the gauge and agreeing to bring it back as close to that as possible. A crude method. Also, there was no pickup service as advertised by Enterprise.
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4,8
Points positifs : Nice employees at pickup and drop-off.
Points négatifs : Longest I've ever had to wait for a car. 45 mins to get a car. Also, the car rental place is in a location NO ONE knows.
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10,0
Great service and amazing car!
Points positifs : Upgraded into a Jaguar!
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10,0
A little off the beaten path but worth it
Points positifs : The price of the car was more affordable the staff were great and helpful but we did hv to tram then walk to pick up when we dropped off we grabbed a taxie
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10,0
Collision damage waver insurance
Points négatifs : The car hire and Collision Damage Waver insurance were sold as a package and yet it was clear that Enterprise were very uncomfortable with this. They made me sign a complex disclaimer before I could take the car. Additionally, the telephone number on the certificate of insurance was in the USA and I felt that it would be difficult to organise a claim if it were needed.
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4,8
Wrong car
Points positifs : Ordered E-Class Ort similar and they offenes a BMW 3Series. A good car but not for four People with a lot of luggage. It took over 2 hours to get a 5Series BMW. Very poor service. The car was ok, dropoff without probems.
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3,6
Dream trip, nightmare service
Points positifs : Second try car did the job.
Points négatifs : Not given the car booked. Substitute couldn't fit bags and wives. Sent many miles out of our way to exchange car. No bill or invoice still, three days after return. No response to inquiries. Broken promises.
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10,0
People were nice, not pushy
Points positifs : All the enterprise employees I dealt with were very helpful and nice. They of course want to sell you extras but they backed right off when you declined. They must be quite well trained. Helpfulness and patience is what I experienced. Thank you.
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8,0
Edinburgh Road Trip
Points positifs : Nice Car, drove well.
Points négatifs : They put the hard sell on you to buy there insurance, even when you already have your own and show them as much.
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10,0
A+ TEAM
Points positifs : Great team and service. If you're like me and have concerns about hidden greaseball fees with rental cars, stop worrying. We even got upgraded
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2,0
thanks for nothing
Points négatifs : Enterprise left me stranded in the middle of nowhere without a car. Thanks!
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10,0
Great service and amazing car!
Points positifs : Upgraded into a Jaguar!
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10,0
A little off the beaten path but worth it
Points positifs : The price of the car was more affordable the staff were great and helpful but we did hv to tram then walk to pick up when we dropped off we grabbed a taxie
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10,0
Collision damage waver insurance
Points négatifs : The car hire and Collision Damage Waver insurance were sold as a package and yet it was clear that Enterprise were very uncomfortable with this. They made me sign a complex disclaimer before I could take the car. Additionally, the telephone number on the certificate of insurance was in the USA and I felt that it would be difficult to organise a claim if it were needed.
avis de
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10,0
People were nice, not pushy
Points positifs : All the enterprise employees I dealt with were very helpful and nice. They of course want to sell you extras but they backed right off when you declined. They must be quite well trained. Helpfulness and patience is what I experienced. Thank you.
avis de
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10,0
A+ TEAM
Points positifs : Great team and service. If you're like me and have concerns about hidden greaseball fees with rental cars, stop worrying. We even got upgraded
avis de
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4,4
Feel completely ripped off
Points positifs : Car was very good, clean and comfortable. No issue with the car.
Points négatifs : When I returned the car, the assistant manager went straight to one tyre and pointed out a couple of dents in the tyre wall that he claims I must have caused as the tyres were in perfect condition before the rental. When I told him that the pre-rental check of the car only included the bodywork and that the guy mentioned that damage to the wheels was normal and didn't count, he said he'd check with the guy that I picked the car up from. The guy was in the back office and didn't come out but the assistant manager assured me that I was invited to inspect the tyres beforehand. The was simply not true. I was charged £300 to replace the tyre. Outrageous.
avis de
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6,4
Points positifs : The car was of the right size and capacity for our group.
Points négatifs : Once on the motorway we discovered that the air conditioning was not working properly. Not a pleasant ride. In addition a maintenance warning appeared indicating a tire problem. It seemed to be a false alarm. The basis of fuel use was by viewing the gauge and agreeing to bring it back as close to that as possible. A crude method. Also, there was no pickup service as advertised by Enterprise.
avis de
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4,8
Points positifs : Nice employees at pickup and drop-off.
Points négatifs : Longest I've ever had to wait for a car. 45 mins to get a car. Also, the car rental place is in a location NO ONE knows.
avis de
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4,8
Wrong car
Points positifs : Ordered E-Class Ort similar and they offenes a BMW 3Series. A good car but not for four People with a lot of luggage. It took over 2 hours to get a 5Series BMW. Very poor service. The car was ok, dropoff without probems.
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3,6
Dream trip, nightmare service
Points positifs : Second try car did the job.
Points négatifs : Not given the car booked. Substitute couldn't fit bags and wives. Sent many miles out of our way to exchange car. No bill or invoice still, three days after return. No response to inquiries. Broken promises.
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2,0
thanks for nothing
Points négatifs : Enterprise left me stranded in the middle of nowhere without a car. Thanks!
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