Réservez une voiture de location chez Alamo à Édimbourg

Completely unprofessional

Points positifs : Nothing!!! If you want to spoil your holiday plans, please go ahead and book with this location and they will not disappoint you. We had booked 2 7-seater vans for a one day trip to the highlands continuing on to Glasgow the next day. At the time of pick-up, we were informed by the desk staff that they don’t have the cars and it was not possible to make any alternate arrangements.

Points négatifs : Such a callous attitude for a confirmed booking!!! We had provided our email addresses and telephone numbers during the booking and they didn’t have the courtesy to call and let us know so we could make alternate arrangements. They stated that they sent an email and we did not receive any email from them.. 2 different email addresses and both didn’t get any notification. They did mention that they were trying all weekend to get the cars but were unable to acquire them and when asked for alternate options they didn’t seem to care!!! Left us completely stranded!!! Completely unprofessional!!!

Good rental, but difficult reimbursement

Points positifs : The rental staff was very friendly on both ends.

Points négatifs : Had to add AddBlue to the vehicle - something this American had never heard of before. Perhaps the rental staff should warn renters of this, or check the levels, prior to renting a vehicle out. When told to do this and that I would be reimbursed for the cost, I was given three different instructions as to how to get the reimbursement. It took three follow-up calls and two emails for this to happen. This process should be improved, as it was quite tedious and time-consuming for me.

Bonne location, mais remboursement difficile

Points positifs : Le personnel de location était très sympathique aux deux extrémités.

Points négatifs : Il a fallu ajouter AddBlue au véhicule - quelque chose dont l'américain n'avait jamais entendu parler auparavant. Le personnel de location devrait peut-être avertir les locataires de cette situation ou vérifier les niveaux avant de louer un véhicule. Lorsqu'on m'a dit de le faire et que je serais remboursé pour le coût, on m'a donné trois instructions différentes sur la façon d'obtenir le remboursement. Il a fallu trois appels de suivi et deux e-mails pour cela. Ce processus devrait être amélioré, car c'était assez fastidieux et fastidieux pour moi.