Hotel Schloss Gabelhofen

The room was very nice and the bed was beautifully soft and comfortable. The design of the hotel, mixing modern and old, was lovely. The room had a picturesque view. The food in the restaurant in the evening was great and reasonably priced for the quality.

The attitude of some staff was disappointing and a bit short. The restaurant was under-staffed so, while there was no delay, the waiters were evidently rushed off their feet, which didn’t make for a relaxed meal. There was a tablet in the room which didn’t work to start with and when it was fixed it only worked intermittently and contained inaccurate info. The tablet is required as it is the only way to order certain services, such as room service. We ordered a cup of coffee via the tablet before 11pm (when the tablet said drinks were no longer served), but nothing came so we called reception, only to be told by whoever answered the phone that reception closed at 10pm and we should call “service”, but there was no such number. In short, the service at the hotel does not quite match the star rating or the ambience of the building.