Heritage Inn Hotel & Convention Centre High River

The high point at Heritage Conference Center was the desk person who wore herself out trying to make things right of an unsatisfactory situation. We were greatly appreciative of her efforts. Once finally settled, we did find the bed comfortable and had a good sleep. Forgot to mention: Breakfast was very good with coupon to order from menu. Also, a partial refund for what we had gone through.

I hate to see a nice "looking" property with lots of potential go down the tubes, but our stay was ridden with poor maintenance and housekeepping, and 4 noisy dogs down the hall and eventually below us. Our first room was next to the dogs, left without owners. A move upstairs put us in a room with a toilet that didn't flush well. A look at another room had a toilet that didn't flush at all. Finally we found a room with things working (but no coffee filters or decaf). All this with the receptionist trying to address the problems, with sincere apologies, and the best of professionalism. One caveat: we were told that a school group had stayed a night or two before and likely plugged the toilets and perhaps did other damage.

Food in restaurant was good for the price

TV did not work properly, service people did not refill the coffee and condiments on a daily basis. One supper I was told twice that they didn't have the potatoes I asked for so I settled on mash potatoes with gravy which they charged an extra $0.75