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The staff were very friendly The bed was not very comfortable
had the room windows ever been cleaned?!
Food was good, some of the staff were very good, view was commanding. lack of sea view when having dinner and no comfortable lounge to to seat in
Efficient and friendly staff Carpet needed hoovered between the beds. Windows quite dirty.
The hote;l was very well decorated with nice furnishings but the bar seating cou;ld be more comfortable a bit to upright in the comfy chairs. In all a pleasent stay. I will book to stay here on my next visit.
The staff were great especially Bela The resturant was rather dark and it seemed an odd way to serve food by carrying it through the bar
To be perfectly honest, nothing. From start to finish it was a struggle. Fortunately all the rest of the people we met in Shetland were warm, proficient and interested in our holidaying experience and so the holiday was not ruined by staying at the Lerwick. The bad organisation, the over pricing, the mono syllabic staff, the ridiculous lack of concern about obvious detail, the functional menu, the '13 channel' choice of TV of which only 3 actually worked, etc. If I mentioned the dead flies in the main room overhead light fitting in room 229 you probably would not take my commenys seriously, but you might just want to check that.
Convenient position Helpful,friendly staff
Very friendly staff. Good food. New bathroom Room itself was in need of a refresh in terms of decor