Lodge Altitud

The location is in a peaceful spot. As you are slightly out of town, the view of the stars at night is lovely.

I’m afraid I don’t recognise the lodge as described on booking.com or many of the reviews. Whilst the location is good, I found a tired and neglected place - the pictures of the pool area must have been taken some time ago. My room was certainly clean, but had tired and holey bed linen, cracked tiles in the shower, cracked window and no functioning plug socket in the bedroom. The lodge is clear that is has no front desk, but gives you a number to contact for any queries. I tried this number several times each day as I needed to flag some issues (no hot water and no functioning socket on the room). Despite texting and calling about 5 times a day I only managed to get through to someone on my last evening. The woman who seems to to be running the site is clearly doing her best, but as she is maintaining the whole site, it was pretty impossible to track her down. When I flagged the problems, she acknowledged them but there was no feedback that they were fixed. There certainly was no wellness centre, no advice on where to go. A board stacked behind the dusty reception advertised tours and snacks which suggests there used to be a bit more customer service. My Spanish is pretty basic but unfortunately with no access to anyone that spoke English/French/German (or even access to any hotel staff at all) I found this a pretty unsatisfying stay. Ropey kitchen. All in all, this felt like rather a basic hostel at hotel prices (worked out at over £155 with taxes per night). I visited other hotels/hostels and would urge you to shop around. SPA is a fantastic place, Lodge Altitud for me unfortunately was not, although I can see that it once might have been.

The host was amazing. Help us a lot knowing the village (did a tour showing us the best restaurants, where can we rent a bike/car with best prices, where can we did a tour, where was the pharmacy and the little hospital), carrying the stuffs from the center to our room. For mistake I selected a twin room, and because I travelled with my girlfriend, the host changed our room to a king size room without let us think about it. He was the first who wanted to me and my girlfriend slept together. I cannot forget to say that the cleaning lady was super nice to us. Their sympathy was perfect.

The location was “hard” because of road’s construction. Our bathroom has no window, so was super cold and windy right there.