Avis des clients
Note globale
7,4
Bien
Basé sur 38 avis
Propreté
8,0
Confort
7,4
Prise en charge/retour
7,1
Rapport qualité/prix
7,4
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Commentaires récents
Avis des clients
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2,0
Points positifs : no they were terrible ..they did not have my cars
Points négatifs : having cars that you promised
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2,0
Points positifs : Not helpful. Cancelled the reservation without telling me in advance.
Points négatifs : Not cancelled on me.
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8,0
Points négatifs : Pickup took 1 hour with only 2 people in front of us. Drop off was easy and great.
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3,6
Points négatifs : The vehicle was an older model than the other rental companies at the same location had, the pickup took over an hour, and there were no instructions given for return process.
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7,6
Points négatifs : Last minute explanation of liability laws in St Lucia that place huge hold on credit card if you do not take their insurance
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10,0
Points négatifs : Front tires close to end of service
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10,0
Points négatifs : N/a
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10,0
Points négatifs : Horsepower on the big mountains
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4,8
NEVER will I ever rent from Sixt again!
Points positifs : The replacement car I got after the original car was returned. I must say that the gentleman who walked us to our cars and who got me a replacement car was so far superior to the desk staff that I suggested he find employment elsewhere where customer satisfaction matters.
Points négatifs : I have traveled for business all over the world for more than 40 years and have never encountered a worst rental car experience than the one I had with Sixt in St Lucia. It was so bad that not one of us (we rented three cars) would ever consider using Sixt again anywhere! It started with your staff at the check in desk where it took us more than 90 minutes to get our cars. The ladies at the desk were not in any way friendly, apologetic or courteous as they were checking in cars while we waited and waited. Then they told us that there were no cars as people were returning their vehicles late. Next we got into a lengthy discussion over our paying for a full tank of gas up front and a US$1,000 charge up front for possible damages. Finally we got on the road and the front end of my car was so bad that I thought a wheel was falling off. On our return we encountered the same two ladies with the same attitude problem. That is when we made ourselves a promise to NEVER use Sixt in any place in the world.
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6,0
Different car then ordered
Points positifs : It was clean
Points négatifs : The tires were bald, the steering was dodgy, it was not the vehicle described in the ad, that being the vehicle I thought I was paying for. They added cost not described online at all. I ended up paying an extra $250USD. It also took a very long time to get the vehicle at pick up. oh, and they charged my credit card in Europe, so the number online I thought I was paying was even more. Never again with this company or kayak.
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10,0
Points positifs : Very easy process, staff were very friendly
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8,8
Super nice
Points positifs : The pick and drop off was simple and quick. The attendant that helped us on both sides was very nice and provided tips on driving in the area. Which was very different than home.
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