The Osbourne has a great location looking out onto the sea. It is a very grand looking building and the rooms are a decent size and very comfortable.
Everything was very lovely about the hotel and made me feel like on holiday instead of a business trip. Only the cardio eqiup in the gym needs to be updated.
the staff were fabulous. the location & views from the hotel are outstanding we could not have asked for anything better
Location, very quiet and picturesque Lack of room service meals for late arrivals, difficult to park when hotel is busy
The classic architecture of the building the leisure facilities were a bit disappointing
nice clean hotel, very friendly staff, nice size bedroom,good food, lovely grounds and veiws. Worst thing about hotel was distance from centre, although it is walkable
restaurant staff in the evening were excellent and our meal very good. terrace bar staff were not as good rooms very small and walls like having cardboard between you and your neighbours. not good enough for this rating of hotel
Traditional seaside hotel in spectacular slightly out of town location at the heart of a beautiful Regency crescent
Locatiion. Quality of the staff.
I liked the design and the facilities. NA
Accueil et disponibilité des hôtes, décoration raffinée, excellent petit-déjeuner
Qualité de l'accueil et soucis du détails.
Un très bon hotel pour un très bon rapport qualité prix, un accueil formidable et un echambre de très bonne qualité.
Le personnel était charmant et très disponible. Les chambres sont agréables et propres. Le petit déjeuner est excellent dans un cadre très sympathique.
Le personnel est en général très serviable. Les services au bar et au restaurant sont très corrects, même si la carte au restaurant est assez limitée. L'isolation sonore dans les chambres laisse à désirer.
The extent of the sports activity equipment, available foe various weather conditions no
Excellent facilities/restaurant-food/waiting staff/lounge staff. beautiful grounds and very good room.....better than in previous visits. Reception staff aren't as pleasant and cheerful or as willing as rest of staff, who are excellent.
the staff throughout the hotel are friendly, well trained and helpfull. The restaurant team were led particularly well and it was obvious that management set standards which they fully intended to be followed, also the porters displayed a level of patience worthy of comment The hotel rooms were cold, beyond comfort or reasonable tolerance. it took a request to receive a heater in the room - This is somewhat indicative of the room/structure and echoes an hotel that once you delve beyond the surface of the common areas is in need of refurbishment
Breakfast restaurent staff excellent as was breakfast Front of house staff/reception not too interested in customers -did not even wish us a good onward journey.
Food was good. Room was dated and needs some serious redecorating. Not the best place to take a small child.
Service was impeccable and all the staff were extremely attentive and friendly. Beautiful lobby and dining room. Bathroom in need of updating
My husband and I throughly enjoyed our stay. Next time we come i hope we can stay for a week or longer
Prompt and courteous attention by the staff.
Lovely public rooms and excellent location close to the coast path. Great bathroom, almost as large as the single bedroom. Cheaper rooms overlook the road side. If staying for leisure purposes it would be worthwhile upgrading to a garden view room.
Good food and service within the restaurant. Good range of facilities. Restaurant free of young children in the evenings, helping to make for a relaxing meal. Room could do with a lick of paint and some updated facilites (Only 1 radio channel).
excellent accueil, hôtel de charme s'apparentant à un B & B, tenu par un couple charmant et sympathique. Bon rapport qualité/prix.A recommander ++
Ils n'ont pas tenu compte de mon commentaire concernant mon petit-fils et voulaient me faire payer £50 par nuit pour lui dans une autre chambre alors qu'il était prévu qu'un lit supplémentaire puisse être mis dans la chambre sans supplément !!! D'autre part parking vraiment très petit j'ai donc du me garer dans la rue et le lendemain matin mon véhicule était endommagé !!!!
très bon rapport qualité prix grâce aux remises booking. le charme d'un vieux grand hotel avec néanmoins un espace piscine sauna correct. Personnel très gentils
polite and unobtrusive staff, good breakfast
The owners were very welcoming and friendly, a good breakfast, I would definately stay there again one of the party had a creeky bed!!!
The owner have a bar and sitting room and were very friendly. The bathroom needed a little attention. ie glass shelf was loose and damp marks on wall and ceiling.
Owners were very friendly and helpful. Breakfast was excellent.
There was`nt anything we did`nt like about this hotel ,the room , the staff ,the food , all excellent . not really , just perhaps a little too far from the town centre walking wise
very friendly owners and very helpful, enjoyable stay.
Comfortable room and Hotel situated close to centre. Goog English Breakfast
The whole stay was good, from the moment we walked in the door to the moment we walked out. There were no bad points at all.... apart from we had to leave
Clean room,good breakfast, made to feel welcome by owners.great value for money.5 Mins from seafront. Poor water pressure in en-suite
Chris and karen the owners are great, and very helpful
Nice breakfast menu, very nice clean room Shower wasn't powerful enough
Nice very clean hotel. Good breakfast. Tennants are very nice and hulpfull. In Union Street is a very good Italian restaurant called Gemelli. Rooms are rather small.
Bedroom was very nicely decorated and immaculate. The bed was so comfortable we had the best night's sleep whilst staying in a hotel. Not an ache or pain in sight. There were no bad points, the water pressure in the shower could have been better, but to be honest everything else was so good it didn't matter.
- Very good and friendly reception by the owners of the hotel. - very quiet (the only sounds you here are the ones produced by the seagulls) - breakfast was really good No bad points!!!
We liked how Karen and Chris made us feel welcome, and looked after us
Room was light, reasonably spacious, well appointed for a leisure stay, lots of little extra touches. Breakfast - lots of choice and well cooked. Hosts very welcoming and helpful. Free wifi. For a business stay, it would be useful to have deskspace. The dressing table would have sufficed but the chairs provided were not appropriate.
A friendly welcome and a nice room-bed was just like the picture.bedding smelt lovely and fresh. A quiet location away from the town. The only thing spoiling the room was the 'naff' homemade fridge cupboard/outer casing-really unnecessary. I state this because the rest of the room was newly furnished and this 'thing' was in your face at the foot of the bed, below the tv. Shame.
The hotel owners were really lovely and helpful. The Room was fantastic it was not just really clean but decorated and furnished to a very high standard. We had a fantastic nights sleep and felf really refreshed the next morning, the breakfast was also very nice. The next time I go to Torquay I will definately be booking a room at the Baytree.
We liked walking,sightseeing and eating out at nice restaurants.We also enjoyed traveling around the area.
The hotel owners were very friendly and helpful.
friendly clean and food was good
friendly welcome, excellent breakfast, very clean, carl & sharon were perfect hosts, would stay again.
the friendliness of the staff, the breakfasts and the cleanliness of the whole hotel. The fact they had somewhere for us to smoke and did not make us feel like outcasts not having an actual bar to sit in, although they would get you a drink whenever you wanted.
Cleanliness and good customer service from hosts, Sharon and Carl. Nothing too much trouble. No, suited my requirements.
friendlyness of staff, cleanliness of room and the breakfast was very good also one very very small complaint the bath towel for the en-suit shower could have been a bit larger
The hospitality shown to my wife and I by Sharon & Carl was excellent. 10 out of 10 for the cleanliness; beautifully docorated rooms and breakfast etc. Situated In a lovely location and near to all the facilities and would definitely recommend the hotel to anyone. No applicable
Very clean and welcoming.
Fantastic stay, a beautifully presented hotel, spotlessly clean. Carl and Sharon are lovely and cook a fabulous brekkie!! Highly recommended,will definately return.
Excellent Staff, service and breakfast, very clean throughout Was expecting a slightly larger room
The hotel was beautiful and elegant, it was the only hotel I can say I have stayed at and been made to feel absolutely number one waited on hand and foot. Amazing experience.
Everything, the location and especially the the staff. The welcome by the owner was a pleasent surprise in one of the best surroundings ever. A perfect few days.
The beautiful surrounds in the rooms,and all the furniture and fittings.
The hotel owners (and staff) were all incredibly helpful and it is a clean and well-run establishment. Would have no hesitation recommending to others. Excellent stay.
Very friendly staff, excellent breakfast. the room was spacious, clean and well decorated.
That you were treated as an individual, and made to feel very welcome. The hotel has a very relaxing and tranquil atmosphere about it. The decor very beautiful. But mostly i enjoyed sitting listening to Craigh play the piano whilst i had my breakfast.
A warm welcome from the owner, Craig, started off a very enjoyable stay. Beautiful room, excellent breakfast and a good location, 10 minute walk from town centre.
staff were outstandingly friendly & very welcoming! Room & ensuite immaculate. A menu for breakfast?! Bagels with smoked salmon & scrambled egg - delicious! a bit out of town, 10 minutes uphill walk, not for the unfit!
no ventilation in the bathroom
Staff very friendly. Good service. Enjoyed breakfast. Nice, modern, clean environment. No bad points.
Friendly staff, very clean, obliging staff, car parking Pillow quality
Excellent hotel, room decor and comfort was superb
Curteous & accommodating staff. Clean and at a very short walking distance from Torre (train station). (Very) Small room/bathroom. Noisy if most rooms are occupied.
Hotel was clean and tidy Wi-fi internet was not working Booking form was misleading. Weekend special did not make it clear that it was for a two night stay only and owner claimed it should not have allowed the booking. This would have saved £4.00 on the booking had this been clear. Breakfast was only served between 8.00 & 9.00 which was early for a Sunday.
The owners were exceptionally helpful and hospitable (ie tea was provided when we arrived). Everywhere was very clean and the decor was excellent. We only had breakfast but it was plentiful and well cooked and presented. Room was rather small
Excellent service, very clean, friendly staff
We really enjoy our stay especially the charming staff, comfortable rooms and the tasty breakfast. _
Very friendly, clean and comfortable. Breakfast was amazing!
Peacefull and relaxing time in a beautiful, immaculate house. Attentive owners who care you have a good time.
Graham and Tracy are the perfect hosts, we were made to feel 'at home' as soon as we arrived. Hotel and room beautifully decorated with tasteful furnishings and immaculately clean. Breakfasts are superb.
The hospitatlity was wonderful as well as the food. The rooms were clean and well lit. Updated bathrooms en suite.
the room was wonderful and really comfortable
We liked the fact that our hosts were friendly and helpful, the food wasdelicious and the rooms immaculate. As it is a smaller guest house, our hosts provided a service which was personal to them to which they can be proud of. we liked everything about the hotel.
Everything about the place was fantatstic and the owners were so attentive to our needs.
Very nice and central location. Made to feel very welcome.
attractive comfortable surroundings.Good location.
Very relaxing and a very warm welcome - would recommend
Everything! The rooms were beautifully decorated and spotlessly clean. The breakfast was cooked to perfection and the owners wer lovely people.
Friendly atmosphere, felt welcome; very helpful owner and his wife; off street parking, though may be difficult in busy periods; lovely room though not the one I thought I had booked with booking.com as the picture and room did not seem the same However I would happily have this particular room again; most important the hotel was free from annoying noises during the night. Superb TV Hot and cold water very slow
Very warm welcome. Nice clean room which lovely white fluffy towels and an excellent array of toietries
Made to feel very welcome with complimentary drinks on arrival. Friendly staff, nothing too much trouble.
the staff very pleasant and helpfull our stay very relaxing
The swimming pool was lovely The mattresses were not very comfortable, the staff were unhelpful and the decor and facilities were a bit backdated.
A highlight of this hotel is the friendliness if the staff and the lengths they go to in order to accommodate your every need.We had a 16 month old baby with us during the stay.they could not do enough to accommodate our needs in terms of meals etc.excellent! Could do with general modernisation.
The hotel staff were very helpful and polite. The hotel facilities were very extensive and were ideal for family holidays. The food was of a high standard, and the hotel was very clean. There are some parts of the building which are very shabby, and the rooms and bathrooms need a re-furb..
Staff friendly and attentive. Plenty to do in hotel itself Room bit hot drinks expensive
la propreté les chambres donnant sur la rue sont bruyantes , surtout la nuit , car situees face à la sortie d'un bowling ouvert jusqu'à 3 h du matin et en bordure d'une route très passante ; petit déjeuner très moyen: pas de fruits,laitages ...uniquement céréales et toast sur demande
Staff were very friendly and nice, very accomodating and we felt they had time for us, great attention to detail re the quality and style of their recent refurbishment and in the service of breakfast, Richard has a very nice table manner and Dean is a great cook so it all worked well for us.
Rapport qualité / prix et le service
Propreté et accueil aimable Il s'agit d'une guest house et non d'un hôtel. L'hôtesse ne pouvait servir les breakfast entre 8 et 9h car elle devait conduire ses enfants à l'école.Inégalité des chambres (certaines sont carrément en sous sol sans aucune vue)
Nos hotes, la situation du b&b, le petit déjeuner délicieux. Lit un peu petit, isolation phonique un peu juste
Le personnel est accueillant et l'ambiance familiale. Les chambres sont trés propres et le petit déjeuner copieux pour des français ! La superficie de notre chambre est le seul point négatif.
La vue, la tranquillité et la proximité du centre ville la décoration des chambres est à revoir
Le style des chambres et des salles étaient comforrables et luxueus. La service des personellles pendant le diner était très mauvais, et les caffés était affreux, pas d'ambience dans la bar nonplus.
Service chambre et réception de grande qualité. Isolation parfaite, vue magnifique sur la baie. Propreté irréprochable. Le restaurant est pompeux. Cuisine fade qui se veut européenne et un service qu'aucune école hôtelière française ne pourrait valider. Service plus que rapide. Votre pain est enlevé avant que vous n'ayez eu le temps de dire ouf! La qualité de l'hébergement en souffre.
Friendly close to harbour and restaurants
friendly people who run it steep zigzag drive upto car park
The car park is not for the faint hearted. Unable to shower as a hose over the bath and no shield to enable a shower
nice friendly hosts, excellent room, excellent breakfast the car park was a little difficult to get into and out of
How friendly the owners were, made you feel very welcome. Great breakfast! Very central to town.
the hosts were nice location good food was good hotel parking
it was very relaxed very welcoming and right next to everything.
The breakfast was very good, The bathroom was tiny, with a basic shower and the water pressure was very poor too. however this did not impact on our 2 day stay at all.
food good The pictures were very deceiving, room was not as in advert, much smaller.
Central location.very easy walk to town.good breakfast. We arrived to be told we had not been booked a room there,even though I had a reference no from activehotels.when I got home I queried it and was told the hotel had received my booking and they had also received a fax to confirm my booking.we were disappointed but took the only double room left,which I have to say was not the best.the window had been propped open with a piece of wood,the ceiling in the bathroom was covered in dust/cobwebs.it was dingy and outdated.we took the room with a view that we only needed to stay a night!the car park was very difficult to negotiate.whilst we were there a chap managed to ground his car on the hlly car park,he ended up parking outside and the following morning received a parking ticket.
Freindliness of the staff and the quality of the food Nothing, it was all good
excellent food and service and a nice warm hotel.
Great location - 5 minutes walk to the harbour, lovely building and pleasant room, great atmosphere and lovely staff. Food was really good, entertainment was a nice extra and all the staff were really friendly. Really good value for money. Bit of a hill back up from the harbour but not that bad.
Near to the town centre. Room very dissapointing and shabby. Bathroom in need of repair, open pipework, broke toilet roll holder and general paintwork and decoration needed.
Booked for one night as down in Torquay for work, along with another colleague. Neither of us had stayed at this hotel, found it on the internet and looked pretty reasonable. Great staff, really friendly, nice large room with a large bathroom and good shower. Ended up having dinner in the hotel, £15 extra each as hadn't pre-booked but for three courses and coffee was good value and great food. Really good location as well as only 10 minutes down to the town and harbour. Definitely book this hotel again when next in Torquay. Nothing, all pretty good.
We had a few problems and the staff were excellent at sorting them out. Very pleasant, friendly and accomodating. Booking details were incorrect. The room we were originally given was supposed to be a superior but fell short of that in my opinion. Hotel is under new management and it appears that work has started on the public areas but attention could definitely be given to the bedrooms we were shown.
Welcoming, relaxed, helpful! We enjoyed our stay so much that we plan to go again next year! Yeah, leaving!
Comfortable and freindly hotel
Friendly, courteous and efficient service
Excellent room. Wonderful location.
we stay one night couldn't do much was everything ok