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Excellent service, personnel toujours souriant, superbe piscine et magnifiques jardins Assez cher
La qualité du service est vraiment excellente, le buffet du petit-déjeuner copieux et très varié. La piscine avec vue sur l'océan est absolument idyllique, le bar construit dans la falaise est également superbe! Je recommanderais vivement cet hôtel pour une lune de miel ou même un mariage (plusieurs chapelles à disposition). C'est vraiment superbe. Les enfants ne sont pas tolérés à toutes les piscines, ce qui permet d'être vraiment au calme! Dommage qu'il n'y ait pas un shuttle gratuit jusqu'à l'aéroport (à 30min. de l'hôtel). Tout est absolument payant : si vous voulez un massage à deux, il vous faut payer un supplément pour être dans la même pièce, tarif pour l'utilisation d'internet exagérée (USD 7.50 pour 1 heure), etc. L'hôtel est un peu loin de tout. Dès que l'on veut visiter quelque chose ou aller à la plage il faut prendre un taxi ou voiture de l'hôtel. Pas d'accès direct à la plage depuis l'hôtel.
Equipements collectifs fantastiques, disséminés dans un immense parc, superbement entretenu ; personnel également sympathique et disponible ; organisation (presque) parfaite (problème de file d'attente, sous la pluie, au petit déjeuner lors des épisodes de pluie rendant impraticable une partie de la terrasse La décoration des chambres semble un peu ordinaire au regard du standing de l'hotel ; et surtout, contrairement à ce qui est annoncé dans le descriptif de l'hotel, pas de plage privative -permettant la baignade- directement accessible de l'hotel ; une information à préciser sur votre site
Hôtel luxueux de détente mais excentré par rapport au centre
Tres bel hotel avec belle chambre spacieuse.Piscine à debordement sur la mer magnifique.
Le bar au dessus de la mer, les piscines à débordement, dont la piscine d'eau de mer accrochée à la falaise, le jardin magnifique, le petit déjeuner somptueux, le personnel très prévenant.
Location is superb, just in front of Kuta beach The water smells awful! The manager told us it was because the contractor didn't install the right pipes for the plumbing!! The staff forgot to replenish the soap for our barhroom!!
Right on the beach. Beautiful view from the rooftop. Comfortable beds. Staff was helpful, and friendly. Very noisy. Can hear your neighbors, and the streets below. Woke up to someone knocking on our door at 3 AM. Anyone has access to the rooftop so it was crowded with people not staying at the hotel.
Le breakfast Le manque d'info concernant la facturation (conversion usd en roupies avec commission de change salée au passage) et tarif navette annocée a 5 usd, mais facturée à 5 usd par personne, puis facturation de la possibilité de modification. Impression de tir au pigeon!
My friend was in the pool, floating human shit went on to her and she has to jump out of the pool, disgusting!! We complain to the staff but not even an apology!! Rooms are outdated, poor break fast spread, for sure this hotel not value for money. there are much better hotels on the beach for this price.
Location is great. Buffet breakfast was good with sufficient choices. Staff was helpful and accommodating whenever we request for items like outlet adaptors and packaging tapes. Yes, the House keeping staff should clean the rooms well and use better smelling fabric detergent or softeners for their sheets, towels and pillow cases. Their bed throw pillows were soiled and smelly.
Both my husband and I enjoyed our stay. The staff were very friendly and helpful. Fantastic location for both shopping, restaurants and relaxing by the pool or on the beach. I would have no hesitation of recommending the hotel
The hotel are in a very nice location. Directly on the beach and close to the Beach Road. Just small step and you are in the city. Just a small steps and you are on the very nice beach. Nice large pool with a lovely pool bar and kindly staffs. Nice garden with a nice restaurant close to the beach. The staffs at the pool and the garden restaurant kindly, helpful. The hotel by self. If you come from the pool and garden, you have the feeling you are not in the same hotel. The rooms are old, dark, very dirty, and noisy . The cleaner unkindly, laesy and not clean. My room was full up with mosquitoes. The blanket on the bed not white, more grey. Only 2 towels for 2 people. The cleaner not disinfect the toilet.
Some of the facilities were a little worn. There was a problem with some leaking water which my son fell over in.
The service of the guy on the front desk was discusting. He tried charging us for drinks from the mini bar but we did not care that we did not have them. He ignored us and said he would call the police. It was discraceful service and wrecked the end of our holiday. I will never stay there again.
Good breakfast, great pool, close to beach & city center renovation on our floor, dirty
Everyone was so friendly and helpful. The location was great...right on the beach! The hotel also helped a lot with booking excursions.
Beach and central location Small bath room
The best part of the stay is having very friendly and helpful hotel staff to guide you through sightseeing places and to find the best shopping places which the locals use. Made some friends and had a great time. The only unfortunate problem was that they were renovating during my stay and the noise and dust was bothersome as i would love to be able to write in the quiet solitude of my room during the day.
The room that was booked had no view to the outside, it had a view looking into the center of the hotel. Very depressing. Not a place I would ever stay again
Rooftop was nice, it is just next to the beach, central. The toilet has a smell in the room i think because of the pipes, we always stayed close the toilet door, a part of the hotel is still is underconstruction, so it is usual to find yourself in a weird place. stuff smiles always, but for a high standart hotel it is not fair that they try to charge customers as soon as possible as they arrive to the hotel, it should be at the end of the stay, i had a problem with the agency, and the stuff tried to charge me 3times to ensure their payment, the high quality hotels dont care about money, they care about customers. But the stuff just wanted payment as soon as possible in this hotel.
The location was amazing and the facilities really added to a fun time. The staff was excellent. Really cool place to stay. The drink specials were great. The advertisement shows the waterslides, but they are tiny in comparison to the picture. The food is very expensive too, in comparison to places in Bali.
the music, the food, the pool the rooms and the bathrooms
The staff are all very friendly We were put in a corner room with a broken air conditioner, lumpy mattress, no balcony, non smoking (even though smoking was requested)... Spent as much time away from the room as possible.
MORI from reception was great thanks mori for ur help , all staff was smiling and at hand , best trips arranged by the hotel use it it is cheaper than if u try to do it by ur self, if u will stay in Kuta stay in Hard Rock
Pool excellent, but never seen staff cleaning throughout the day Stayed at several hotels in bali but found the Facilities extremely outdated, room very poor and breakfast average for Hard Rockk Hotel
Location Service Atmosphere Décor / Good clean Rooms Food Pretty Much everything else I have stayed here multiple times - No real negatives, although drink prices at centre stage bar are a little high to other places in Kuta
1 the swimming pool(s) is great; 2 live music was good; 3 multiple options to eat although I didn't use it; 4 the atmosphere of music all arround in the hotel. Music was played in the hallways in the hotel as well. Not loud at all but I could here it when I was in my room. Because of tiles on the floor in the hallways in my room I could here anything what was going on in the hallways.
The location of the hotel is good, the staffs are very friendly. The television is very small.
The staffs are very friendly & helpful na
Location, clean comfy beds, great breakfast. Beach, food, shopping, and entertainment within a short walk Too many people for my taste and a bit loud with all the music.
Staff attitude, Room size, Resturant View of the Room, No Tea and Coffee in the room, Extra charges for the slippers, robes and the bad. Only two water bottels in room however the booking was 2 Adults and 2 Children. Resturant serving coffee / tea only at the beginig of the breakfast and it was only warm.
The hotel is conveniently located near the beach & mall. Room was spacious and breakfast spread was great. We loved the pool & Taboo for the children's activity. This is our 3rd visit to Hard Rock hotel. Not easy to take metered taxi out of the hotel, frequently have to wait. hotel seems more keen to promote in house transport.
The hotel is absolutely stunning, with modern, tasteful and luxurious finishes. It is connected by frequent tram to its sister resort (Ayana) and to a private beach. It's a little out of the way from Jimbaran itself, and requires an inexpensive taxi ride to and from town. Food at the resort is good but expensive. The spa is astronomically expensive by Bali standards, although it is in line with Western high end resorts. The Rock Bar at the Ayana (for which Rimba guests get priority access) is a lifelong memory (although VERY expensive). The staff are extremely friendly and willing to help. The beach is beautiful. Location is quite convenient to the airport. In the early morning, it was only about a 10-15 ride. Honestly think it was our one-time bad luck, as opposed to a constant problem, but the air conditioning in our room could not be adjusted, even after we called for technicians to come and "fix" it. The temperature in our room hovered between hockey arena and cold-freezer. Made for poor sleep in an otherwise very comfortable room. Also, despite all the attention, the hotel managed to forget about giving us a promised wake up call. Fortunately, I set my own alarm just in case. But if I hadn't, we would have missed our early morning flight. The beach is very beautiful, but it's not for swimming. There are lots of big waves and big rocks, and the red flag is probably out 99% of the time. All in all, despite the shortcomings, I still believe this to be an outstanding hotel. Well worth the money (and priced much cheaper than many hotels that are likely comparable in quality).
All staffs are GST! Greet, smile and thank you! Best resort in Bali. We booked our stay via kayak and when check in, was told by receptionist that breakfast is not included in my package which have been confirmed by agent kayak. I showed them that my booking is inclusive of breakfast, I then emailed to kayak but no response from them till date. Rimba is really nice, after check in, receptionist called and said that the resort will extend breakfast to us for the our stay in Rimba. The staffs at Rimba ensure that whatever request you have will be fulfilled at their best possible. Not that I can think of..
In room jacuzzi (mini pool) Mosquitoes mosquitoes and more mosquitoes
We arrived after midnight, and were really tired and wanted to crash on bed immediately. However, up on lifting the comforter, we found multiple stains on the bed, including one blood stain. This was the most disgusting thing I have found in any hotel stay!
This place is magnificiant. The views are wonderful. The hotel staff are great. Rooms are very confortable and extremely clean.
They gave us a Suite with a fireplace, Kitchenette, living room, etc. It was awesome! Lots of room and ambience.
liked the ambiance, nestled in the mountains with rooms with character, comfortable enough, great outdoor pool/tub, but the night staff was rude and was not attentive....more often not at his post and when asked to work did comply with poor attitude.
Pro:large and clean room.Con:1. This is NOT a ski in ski out hotel. You need to carry the gear and climb a dirty and icy slope.2. The facility need a lot of improvement. Every time i took the elevator, it sounds like falling down instead of going up. The toilet doesn't work very well.3. The $10 breakfast buffet is like a joke. '
The only thing good about this place the hot tub and pool were heated. The staff might have well been non-existent. The message light on the phone remained on for three days. They did not know why. Ask for any information regarding the property and the surrounding area, you might as well have been asking the wall. Oh they did seem to know that I needed to imprint my card and sign the charge slip. Says it is a ski in/ ski out....not.....stay in Jackson its 12 miles away but there is nothing in Teton Village after the slopes close.
The rooms were great and the staff was exceptional. Candy organized our family a cooking class that was one of the highlights of our trip. The rooms were clean and comfortable. The location is great and close to the beach We don't have really anything to complain about
Great hotel, especially for the price. Rooms were clean and the staff was very friendly. Pool was nice and relaxing, quick less than 5 minute walk to the beach and close to restaurants and shops. Would definitely recommend.
Bon emplacement et style balinais respecté; endroit de qualité autant par ces villas que par l'envirronnement végétal et décoratif varié et bien étudié. L'hotel compte plus de 400 chambres et n'offre pas les infrastructures correspondantes (restaurants et piscine principalement). Le management n'est par ailleurs que peu flexible et parfois trop concentré sur le tiroir caisse... dommage !
J'ai apprécié l'emplacement, les jardins, le lobby. Je n'ai pas aimé la chambre dite "supérieure" qui sentait le renfermé et l'humidité, dont le mobilier était abîmé et usé. La salle de bain est vétuste et n'a rien d'un 4 étoiles.Certes elles doivent être rénovées prochainement mais ce n'est pas répercuté sur le tarif actuel. Il n'y avait pas assez de chaises longues autour de la piscine. Nous sommes arrivés à 13h et notre chambre n'a été prête qu'à 14h40. Rien n'a été fait pour accélérer sa préparation. Le bar en bord de mer ferme à 20h ce qui est regrettable.
L'emplacement de l'hôtel est très agréable, au calme tout en étant en plein centre de l'activité nocturne. Le spa de l'hôtel est de très bonne qualité. Le petit déjeuner est très varié et très bon. Un hôtel agréable pour ce coin là de l'ile.
location and atmoshpere No king size bed avaialble although already put my preference.
Clean, lovely breakfast area and buffet, pool recliners always available, no towels left on chairs for hours so no-one else could use like at some hotels. not met at entrance when first arrived.
The hotel staff were courteous. The breakfast - very oily food and not much choice. A lot of flies and coffee hosue is just in front of main road so very noisy.
Location is very central,close to the beach,2 min with Vespa and 5 min walking distance.Shopping,restaurants,and night out places are all nearby as well.Very friendly staff,nice modern decoration,large hotel(was impressed,thought it was smaller).Breakfast is also complete,very international.Nice swimming pools,relaxing. We had to stay 3 days in a Suite before we moved into a standard room and there we had just one problem:the bathroom.Suite was large,nice,quiet,but the bathroom had poor light and the bath tub was clogged(we asked to be fixed,but apparently it didnt help whatever they did).The Standard room was better.Had a large shower and the light was good.
The hotel was very clean and well maintained We booked a king bed and on check in were told they didnt have any - no room for compromise
Good for surfers not good for families beach club is a joke they have 6 sunbeds!!' Really noisy no soundproofing
1. Very friendly and helpful staff. 2. Wonderful view during the breakfast buffet.
Very friendly staffs and service is excellent. Overall the hotel is very clean. Most importantly they upgraded my rooms to the suite for free. 100% satisfaction.
I and my wife spent most of the time inside the hotel room, enjoying the scenery from the balcony. And we had dinner at eight degree. The food is gd and d staff is helpful, the view is nice. And chatting at the cafe inside the lobby.
Stayed here with some galfrens from the 7th till 9th. A fren was having a wedding there. We got a free upgrade to a suite and i must say it was my most luxurious stay in a hotel ever! Staff were extremely pleasant and helpful. The beach was great. Brekkie was excellent. Every single aspect of the Conrad is carefully looked into. I thoroughly enjoyed my stay here and look forward to coming back again.
Staff personalities and Balinese hospitality was second to none. Prices of drinks, esp wine but is partly due to import duties. Free Wifi only in lobby, should have been throughout hotel
being totally pampered
Everything was taken care of the attention to detail was superb, staff courteous at all times and always around to provide excellent service the grounds and pool were out of this world. Rooms to an incredibly high standard.
not much the room was dirty and not very exciting. The pool was full of people and the sea was ver disappointing
Too many warersport. Bad sea for swiming.