Voitures de location à Baltimore

Points négatifs : Gave me the wrong pick up time so when I showed up they were closed. The 800 number offered no help and were clueless as to how to resolve the issue...i.e. Get me another car asap from the nearest location. I cancelled the reservation and hertz made it happen with no effort on my part.

Kayak booked for wrong location

Points positifs : I booked a rental car to be picked/dropped at Baltimore airport through Kayak; however, the booking was done for a different location, about 30-40 miles from the airport. I did not realize that at the time of booking, as I had entered BWI as pickup/drop off location and thought that the address shown with my rental booking was for the airport Avis location. This was my first visit to Baltimore and and I have no idea of the name of roads for airport Avis location or otherwise. KAYAK SHOULD MAKE ABSOLUTELY CLEAR AT THE TIME OF BOOKING THAT THE RESERVATION IS FOR DIFFERENT LOCATION, PARTICULARLY IN CASE OF AIRPORT, AS NO BODY KNOWS/REMEMBERS AIRPORT LOCATION ADDRESS FOR EVERY CITY. the Avis staff at BWI airport was good and helpful. Avis 800 customer care sucks, was dishonest and quoted much higher price than that quoted at the airport office.

Points négatifs : I booked a rental car to be picked/dropped at Baltimore airport on 07/09/2017 through Kayak; however, the booking was done for a different location, about 30-40 miles from the airport. I did not realize that at the time of booking, as I had entered BWI as pickup/drop off location and thought that the address shown with my rental booking was for the airport Avis location. This was my first visit to Baltimore and and I have no idea of the name of roads for airport Avis location or otherwise. KAYAK SHOULD MAKE ABSOLUTELY CLEAR AT THE TIME OF BOOKING THAT THE RESERVATION IS FOR DIFFERENT LOCATION, PARTICULARLY IN CASE OF AIRPORT, AS NO BODY KNOWS/REMEMBERS AIRPORT LOCATION ADDRESS FOR EVERY CITY.

No after hours drop off

Points positifs : Convenient location for drop off.

Points négatifs : Could not do an after-hours drop-off at Baltimore location, which meant we had to pay for a night of parking though we were done with the car.

Points négatifs : Car broke down on the road. Roadside assistance had very unsatisfactory response.

Points négatifs : Louer une voiture est tombée en panne dans la rue. Assistance routière était particulièrement médiocre.

Points négatifs : I was never informed that the rental office had very limited hours on Sunday. When I arrived one hour after my initially anticipated time I found that the office was closed. I had to find another rental office that was open, take a taxi all the way to the airport to get it, and ended up paying over two times the initially anticipated price. The entire experience was horrible and I ended up canceling my kayak-rented car. I remain very disappointed with the entire transaction.

car not ready at reservation time

Points positifs : location close to home

Points négatifs : Reservation for 10AM; no car until noon

budget worst rental car in baltimore fire them all

Points positifs : Poor customer service, out of cars, left people in line for over an hour and didn't give a hoot. Bad attitudes they should all be fired.

Extremely Expensive

Points positifs : I was under the impression that the pickup was at the airport, it wasn't, I was charged and extra $50 but it was easy to switch reservations.

Points négatifs : Uncomfortable vehicle, EXTREMELY expensive

Change in price when pick up

Points positifs : The car was good.

Points négatifs : When I went to pick it up, the price changed from $76 to $100. That was a huge difference.

Points négatifs : They charged us to have a spouse also be a driver. We cancelled.

Misinformed

Points positifs : Rental agent in Hanover was sweet ; nice car

Completely disorganized

Points positifs : Decent car

Points négatifs : When we arrived at BWI to pick up the car, there was only one person at the counter despite the long line, we were told we could pick any car in the economy section, but when we arrived there were none there. There was absolutely no communication between the front desk and where the cars actually were to let us know this ahead of time. We were then told to take a compact car. We picked a car, put in our infant's car seat, then went to the drive through to check out. We were then told that the car we selected needed maintenance and the whole line behind us had to be backed up so that we could reverse, unload everything, including the infant and car seat (which is not easy to do), and pick another car. There was no apology for the inconvenience, but we were treated like we made a mistake in choosing it. Really terrible customer service all around. Check-in was just as bad as there was one guy doing the check-in, who had no idea what he was doing and a large group of people trying to get to their flights. We'll never use this company again due to it's poor customer service, unorganized handling of customers, and being short staffed all-around.

Every thing was a Lie

Points positifs : Nothing I will never use Kayak again!!!! I would suggest that any one wanting a deal go else where.

Points négatifs : Misleading advertisement by Kayak ended up costing me 100's in extra fees plus I ended up with a vehicle that was lower then advertised and had to pay more for it. When I tried to call, no phone number, so I emailed, no response!!!' Go else where.dollar was of no help as well. They said I have to call kayak!!

Rented my car before I arrived.

Points positifs : Nothing.

Points négatifs : That my car was rented before I arrived. And no other cars were available at the reserved rate.

Kayak did not reserve a car at the airport I requested

Points positifs : Enterprise helped fix the Kayak mistake

Points négatifs : After reserving a car for BWI, Kayak assigned me to a Baltimore rental office 30+ minutes from the airport. Please be careful. Kayak will not warn you that the rental is in the wrong location

Points négatifs : the car was not at the location i thought i was renting it at. i thought i was renting at bwi airport the car was at a distant location. i rented from one of the companies at the airport.

Horrible Experience

Points positifs : Nothing and poor customer service

Points négatifs : I had my trip planned and I am on the train confirming a pick up and they transferred me to customer service. I advised the representative what I was doing and she mentions a 250.00 deposit..my first time hearing this. I asked her what the deposit was for and she said it was standard but could not explain. To me what that meant. She then said well I can go 200.00 for the deposit but that us the lowest I can go. I did not ask for a reduction I wanted to know what it was for and why was this not added to my original quote and asked for s manager. She placed me on hold for 20 minutes and then came back like I was a new customer. She tried to give me the same explanation and I requested a supervisor and she said no one was available. So wait you left me on hold for 20 minutes to come back and let me know no one was available. So I proceeded to give her education on customer service and she then said I found someone. I told this Supervisor what happened and that I was on a train with 2 small kids thinking I planned my trip to the tee and you tell me about a 250.00 deposit and I must have missed the fine print. I advised him I did not miss anything and he proceeded to tell me he was sorry I got it mixed up. Really I did not miss anything and still had my reservation in hand with all the fees and no mention of a deposit. He also could not explain what the deposit was for. Either way I,had him cancel the reservation and he was happy to comply despite the lack of concern what dilemma he had placed me on but no worries because when I was on hold I booked another reservation with Avis and had no issues. I will never rent with Enterprise ever and will share this story with everyone I encounter.

Points négatifs : Called me day of reservation telling me they didn't have the van I requested

Bait & switch pricing

Points négatifs : The price I signed up for on the website was different from what they told me when I arrived. Unbeknownst to me the car I had signed up was at a different location... even though I had searched for cars at BWI, it was in-town Baltimore. I was pressed for time so I had to just live with the price difference... $21 vs. $85. Yuck! Felt like something the website could have made clear.

Points positifs : Even though multip[le people were working at the facility only one was handling customers. I waited over 20 minutes until I saw the reservationist only to find out that they did not have the car I reserved and I would have to wait at least another twenty minutes for them to clean and servce another car in a different class of vehilces. I cancelled the reservation, called an Uber which picked me up in 4 minutes and had to spend more than two and a half times more on my round trip car fare than the cost of the rental. But, at least I avoided an embarassing situation and got to my meeting with only minutes to spare. Enterprise in Baltimore is totally unreliable for a business customer.

Points positifs : The pick up person at the counter was excellent.

Points négatifs : The car smelled, it had a spill in the soft drink holder with a quarter inch of old coffee or soda. Enterprise does not charge more for my wife to be on the rental. I will take that into account next time I rent since your fee was a lot

Points négatifs : I added my wife as a driver and was charged $136,00 dollars more to our prepaid booking.!

Flight canceled not willing to work with on changes w/o $300 fee

Points négatifs : Not helpful in extending our lease and drop off location because our flight was canceled due to weather and the flight we could get didn't leave until the next day at a completely different airport. We got the run around when trying to find out what to do with our car. We ended up having to return our car to the airport were our flight was canceled and luckily we had family that could meet us at pick us up and take us to the other airport the following day. The $300 change fee was excessive if we didn't follow through with our original reservation

Ehhh.. just mediocre all around.

Points positifs : The pickup and drop off service was fairly quick.

Points négatifs : The car smelled like smoke, even though it was supposed to be non-smoking. I could not get in touch with a representative from the Baltimore location after calling over 15 times and having to talk with a manager at the central location, who also could not get in touch with the Baltimore lovation. The car was not vacuumed before I received it. Prices for extending the rental for one more day were absurdly high (approximately $100/day as compared to the $25/day when booking online).

Never again

Points positifs : Nothing

Points négatifs : Car was dirty and smelled. Inspection on car was expired. Had to take the car to another rental spot and exchange. My time and my gas to do that. New car was not full of gas. Attendant said gauge broken but when I filled it...worked fine. No apology .... nothing for my trouble. I will avoid Hertz completely. Too many other car companies.

Points positifs : Car was not clean and had damage on exterior of car. Kind of embarrassing to drive. Made us walk through their garage in the cold dragging baggage with a baby rather than bringing car to us.

Safety issues !!!

Points positifs : Nothing to like in this place

Points négatifs : The cars are Filthy inside out. they don't take time to clean them, i had to change 3 cars to finally agree on one. the first one had a bold tires, the second one had scratches all over the car but you can't determine the damages as the body is dirty. the last one was OK with a bad tire sensor that kept displaying an error every time you start the car plus a change oil message that kept prompting. If i have time i would report them to the BBB. Not worth the money i paid. VERY disappointing that kayak list them on their website. i use to trust kayak!

Service

Points positifs : The car was decent but smelled funny, change the oil light was on.

Points négatifs : Service was terrible, was promised unlimited miles before booking but it wasnt true, they said faster checkout with a major credit card but still had to jump through many loops to prove I had my own insurance even after acknowledging that my credit card would cover me, a way for them to try and sell me unnecessary add ons. Tried to explain it to the associate but she shrugged me off telling me it's policy, false advertising is what it is.

Never again

Points positifs : The car worked.

Points négatifs : They were rude when we picked up the car, they were incredibly rude when calling our insurance provider, whom we know personally. They were incredibly vague about the drop-off policy and threatened an abandonment fee when I even brought it up. I called corporate to resolve the issue and the people I spoke to, serveral people, we're even more rude, dismissive, and insulting. I was out in hold mid-sentence and transferred without any notification to the stor, which had no idea why I'd been transferred. I completely regret using them. The car had an air freshener hanging from the nirror, but still smelled.

SCAM

Points négatifs : The facility was not at the airport. The facility was closed before I was even reasonably able to travel the 30 minutes from the airport to get there. They transfer you to their "sister" company at the airport and apply "airport" fees to hike up your reservation. They steal your money with a smile on their face.

Points négatifs : On our way out of the facility (BWI Thifty) we were stopped behind a car also trying to exit the Thifty lot, which sat at the exit station for more than 30 minutes. There was only one exit station open and one staff person trying to deal with whatever was causing this delay. When three more Thifty employees finally arrived, they ALL focused their attention on this one customer, rather than triaging and helping the line of 6+ customers who were backed up in line. When one Thifty employee finally checked us out, she was rude. It was perhaps the worst example of customer service and smart use of human resources I've ever seen. We will not be using Dollar or Thifty again.

Points négatifs : There was only one agent at the counter and we had to wait for over 30 minutes, did not receive any information to write down damages seen on car prior to leaving the rental facility so I just took pictures and it was night so the lighting in the rental facility was poor. The girl at the rental facility upon leaving kept asking having to see our rental agreement over and over before opening the gate to leave. Upon returning our car, we did not receive any paperwork to show that we filled the gas tank, the cost of the rental, etc. I have nothing to protect myself if Thrifty said I didn't fill the tank or I damaged the car.

Points positifs : The car itself was clean and comfortable.

Points négatifs : There was only one agent to help customers so it took awhile to get our car. There was no one to help us pick out our car. The gas tank was only 3/4 full while the paperwork said the gas was full. We noticed this after we drove out of the garage. Shame on us.