Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,0
Points négatifs : I arrived to the rental car area 1 hour after scheduled time and they informed me that since I was late, they had given car to another customer and didn't have one available for me.
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10,0
Points négatifs : Be sure to check the exact address of location, especially is a large city. I thought I made my online vehicle rental reservation at my local airpor location. I missed the fine print. It was 26 miles miles from the airport. Luckily my friend dropping me off did not mind rerouting me to the correct location.
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2,0
Points positifs : Nothing
Points négatifs : The rental wasn’t even at BWI, I had to get a can 40 minutes to the location. Only to find out they don’t take debit card. I was stuck in a bad neighborhood with no rental car
avis de
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2,8
Points positifs : Not much
Points négatifs : My reservation was screwed up and I paid an extra $70 and I was 20 minutes late to my appointment and there was no internet or wireless service in the rental terminal so I could not get a website on my phone.
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4,4
Points positifs : Drop off was easy.
Points négatifs : Look closely at the details for drop off. To receive the rate I had to drop the car off 15 miles away from the airport. The rate that was quoted was still never accepted. I ended up paying $60 more than my reservation.
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2,0
Points positifs : There was nothing to like about the Enterprise located at the Inn at the Colonnade hotel.
Points négatifs : Customer service. In addition to having no one at the desk for 10-15 minutes, when she arrived she told me there were no cars available. The only solution she offered was to go to the airport since other local branches were sold out and a half-hearted apology. There was no offer for future discounts
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10,0
Points positifs : Loved the vehicle and the customer service
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10,0
Points positifs : Ben Crosby was very helpful and made the whole rental process enjoyable.
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3,6
Not ready, had to wait, not clean.
Points positifs : It was a jeep
Points négatifs : Had pet hair and dander, was not clean, was out of washer fluid, engine felt gutless.
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10,0
Points positifs : Everything was just fine. Thank you.
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2,0
Software failure and poor customer service
Points négatifs : I selected my destination of BWI but the system reserved some offsite car. When I arrived at BWI I had to rent the same intended vehicle while may family was waiting as I had to listen to 'snark' from some kid working the desk. Needles to say Kayak and Enterprise have lost a customer for life.
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3,6
Left Stranded Without a Car
Points négatifs : My reservation was for a 4:00 PM pick up. That location, unbeknownst to me, closed at 4:00 PM. We arrived at 4:10 PM to find the attendant already closing up and the keys to our rental already locked in a safe that could not be accessed until the next morning. We were stranded without a car. The attendant knew he had a 4:00 PM rental.
avis de
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10,0
Points négatifs : Be sure to check the exact address of location, especially is a large city. I thought I made my online vehicle rental reservation at my local airpor location. I missed the fine print. It was 26 miles miles from the airport. Luckily my friend dropping me off did not mind rerouting me to the correct location.
avis de
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10,0
Points positifs : Loved the vehicle and the customer service
avis de
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10,0
Points positifs : Ben Crosby was very helpful and made the whole rental process enjoyable.
avis de
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10,0
Points positifs : Everything was just fine. Thank you.
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2,0
Points négatifs : I arrived to the rental car area 1 hour after scheduled time and they informed me that since I was late, they had given car to another customer and didn't have one available for me.
avis de
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2,0
Points positifs : Nothing
Points négatifs : The rental wasn’t even at BWI, I had to get a can 40 minutes to the location. Only to find out they don’t take debit card. I was stuck in a bad neighborhood with no rental car
avis de
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2,8
Points positifs : Not much
Points négatifs : My reservation was screwed up and I paid an extra $70 and I was 20 minutes late to my appointment and there was no internet or wireless service in the rental terminal so I could not get a website on my phone.
avis de
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4,4
Points positifs : Drop off was easy.
Points négatifs : Look closely at the details for drop off. To receive the rate I had to drop the car off 15 miles away from the airport. The rate that was quoted was still never accepted. I ended up paying $60 more than my reservation.
avis de
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2,0
Points positifs : There was nothing to like about the Enterprise located at the Inn at the Colonnade hotel.
Points négatifs : Customer service. In addition to having no one at the desk for 10-15 minutes, when she arrived she told me there were no cars available. The only solution she offered was to go to the airport since other local branches were sold out and a half-hearted apology. There was no offer for future discounts
avis de
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3,6
Not ready, had to wait, not clean.
Points positifs : It was a jeep
Points négatifs : Had pet hair and dander, was not clean, was out of washer fluid, engine felt gutless.
avis de
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2,0
Software failure and poor customer service
Points négatifs : I selected my destination of BWI but the system reserved some offsite car. When I arrived at BWI I had to rent the same intended vehicle while may family was waiting as I had to listen to 'snark' from some kid working the desk. Needles to say Kayak and Enterprise have lost a customer for life.
avis de
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3,6
Left Stranded Without a Car
Points négatifs : My reservation was for a 4:00 PM pick up. That location, unbeknownst to me, closed at 4:00 PM. We arrived at 4:10 PM to find the attendant already closing up and the keys to our rental already locked in a safe that could not be accessed until the next morning. We were stranded without a car. The attendant knew he had a 4:00 PM rental.
avis de
