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Lobby spacieux, le personnel, les options repas étaient excellentes Les chambres sont vieilles mais propres et équipées d'une literie et des draps d'excellente qualité. Salles de bains 3* mais propre. Bon service de ménage.
Un service de voiturier pour 30 par jour était la meilleure solution pour se garer. Le personnel était efficace. Le mobilier était abîmé. La couette en duvet était déchirée. Le fond des toilettes était sale. La chambre donnait sur une petite rue, donc c'était bruyant le lundi matin à cause de l'enlèvement des ordures. Il n'y a pas besoin d'un réveil ça, c'est sûr. Et cela sentait gaz d'échappement. dans la chambre le matin.
Bon hôtel, bien situé Les chambres étaient confortables et bien équipée Le lit était très confortable Le personnel était sympa Bruyant, on pouvait entendre les sirènes tout au long de la nuit
Tout était super. Beaucoup d'espace. Beau design. Les lits étaient très confortables. Le personnel est sympathique. Emplacement pratique. La prochaine fois que j'irai à Baltimore, je reviendrai ici. Service voiturier était $31 + taxes & pourboire par nuit. La machine à glace sur le 6ème étage a besoin d'être remplacée.
Bel hôtel dans ma nouvelle ville préférée. Accès facile aux transports en commun, mais nous sommes allés presque partout à pied ... y compris Inner Harbor. Les logements étaient fantastiques, et le personnel était serviable.
Bel hôtel, avec une très belle vue sur les Camden fields, très intéressant au point de vue prix, ils ont une belle piscine, du café en gain est disponible dans le hall, un excellent hôtel que ce soit pour affaires ou pour le plaisir ! - Le personnel était très serviable
Le personnel était très sympathique et serviable. Le restaurant était constamment en sous-effectif. Les groupes sont partis sans avoir eu leurs repas à cause de la longue attente.
La vue était fantastique sur la ville. Le personnel était très sympathique et serviable. Je reviendrai et je le recommanderai à mes amis et à ma famille.
Le personnel avait une attitude merveilleuse et était très attentif aux besoins des clients. La salle de remise en forme était super; le petit déjeuner sous forme de buffet était un bon rapport qualité-prix. L'hôtel est situé dans le port intérieur. Le Keurig dans la chambre fonctionnait. C'était un agréable séjour Certains meubles était assez vieux, mais je n'ai vraiment pas besoin de rien d'extraordinaire pour mettre mes vêtements.
Le personnel est sympa, une très belle vue , une super salle de gym, abordable, propre et cosy.
My overall experience was okay but the parking was confusing. I would've liked for my parking to be free for staying with the hotel, especially because the rooms are pricy. I stayed at the Embassy in Philly and for $50 more I had a balcony, an extra bed and a larger living room area. I think this place is only valuable because of the location. I was able to walk to the lounge my boyfriend and I went to so that was great, was only seven minutes from our destination. There's not many late night food options though, we ended up driving to IHOP around 1 a.m. and it was a 20 minute drive.
Good breakfast, suites are spacious and not that expensive.
The bed, the kitchenette, the temperature control, the quiet; the breakfast buffet, the staff.
Gave us the wrong room but charged us for the other one. Terrible customer service!
I've been to a few Embassy Suites, I enjoy a few drinks, best bar staff and cocktail offering I've experience at an ES. I never made it to the breakfast. I didn't want to spoil my appetite for the nearby Vietnamese food, it was sooooo good. The snacks at the manager's reception were disappointing. Couldn't adjust the temperature in the room. There wasn't a fan in the bathroom... All minor stuff really, would definitely stay there again.
Great breakfast, close proximity to the inner harbor AC didn't work very well, and the tv in the room was strangely placed where you couldn't watch it from the couch or bed
Stay was FAB - U - LOUS! I had read other reviews and would agree. Clean, spacious rooms. Cable plus. nice towels. Food from restaurant was good. Polite, speedy check-in and out. Gym was current. Slept so good, I missed the breakfast. I heard it was great too. Only suggestion, would be wifi included.
Staff was accommodating, polite, professional. Rooms were spacious and comfortable. I would absolutely stay here again and highly recommend it.
Exceptional quality suite Beautfiul furnishings Impeccable front desk and staff service Not as close to the inner harbor as advertised
Complimentary drinks, great breakfast, staff was excellent People smoking outside the door, is disgusting
Très bien situé ! Très accueillant et très serviable ! Spacieuses et propres. J'y retournerai sans hésiter. Je n'ai rien à reprocher à l'hôtel.
La vue de la chambre, la propreté; la conception, le personnel, la commodité du parking
Confort et calme Pas loin de l'ascenseur pour aller dans les chambres était excessif.
Pas mal. Week-end animé. Les ascenseurs bondés et de la réception.
All employees were very helpful. They freely provided helpful information pertaining to how to get to places and great info as to where to dine within a short walk. Unfortunately we had an issue with our room reservation and this did not sit well with us since we were traveling with our young son. We made a reservation that included a king bed. When we checked in they informed us that they "over-booked and did not have any rooms available with king beds. We informed them that we made the reservation that way because we needed the room for our son. Didn't matter. They did compensate us by giving us free/complementary breakfast and snacks but that didn't change our feelings or put us in a room with a king bed. We were given a room with two double beds and we made it work but it was not as convenient. We will seriously take this into consideration if and or when we use this site or make another reservation.
Nice room, pool was great, location in the heart of it all!! Very secure also. Nothing
Great room and staff. Location is great Maybe we were just there on a bad weekend, but there were a lot of rowdy kids at the hotel. Noise was a problem.
start at the start there no way from the parking to the hotel with out going outside this is wong and nothing tell you this?? it said bar in room wong.
Hôtel bien situé; accès aisé à la gare Seulement des chaînes de télévision américaines, même pas cnn en espagnol!
Personnel très serviable, discret et efficace. Chambre parfaite en tous points.
service impec , hotel un peu vieux , mais confortable , personnel très sympa
Sympa, et le personnel serviable. J'ai adoré le centre commercial attenant grille. Petites salles de bains.
Hotel bien situé. Par contre j'ai eu affaire à une dame totalement incompétente à l'accueil. Les chambres sont mal fichues: le lavabo se trouve dans l'entrée et pas dans la salle de bain! Du jamais vu! Tout service est facturé en sus. J'ai eu affaire à une dame totalement incompétente à l'accueil. Les chambres sont mal fichues: le lavabo se trouve dans l'entrée et pas dans la salle de bain! Tout service est facturé en sus.
La proximité avec le port, le centre touristique, les moyens de déplacement -train. Nous n'avons pas eu la chambre que nous avions réservée (chambre avec 2 lits doubles) nous n'avons eu qu'une chambre avec un lit queen Pas de réaction commerciale de la part de l'hotel Il manquait toujours un détail (gobelet, mouchoir, set de café)
-Friendly staff -Good size room with sectional couch -Complimentary breakfast Location was a bit far from convention center
Very clean rooms and nice, friendly staff!
The hotel location is perfect! Its in walking distance from the harbor. It has several stores and restaurants on very close proximity. The staff was friendly and the rooms were clean and very nice! They have a indoor poor that is extermely small and only goes up to 4ft. And water appeared to be a little cloudy. We were not able to take advantage of the pool and this was part of the reason we selected this hotel! Very disappointed about that!
Great hotel top to bottom. Rooms are well designed and appointed. Super clean. Breakfast is really tasty. Difference though is the staff. Exceptional attitude and demeanor. Having to leave
The room is fantastic. Large, clean, very modern. We could really tell that we were staying in a brand new hotel. We were very pleased. Also the staff was fantastic. Franklin at the front desk was very welcoming and informative. And the man at Valet (I'm not sure of his name) was super helpful and courteous. We did not have a remote control in our room. When we called down to ask for one (it was late, so maybe there was nothing to be done) we never heard back about a new one. Also there was very very low water pressure in the shower. We had a hard time getting ready in the morning without water.
Beautiful corner room with a good view. The room was very dark, there's almost no light in the entryway/desk area, where it's needed most.
This hotel had the nicest staff.. Everyone we encountered was friendly knowledgeable and caring.
Proximity to attractions and parts of the city was great and everyone was very friendly! The cost of parking when I could have went around the block and paid $20 less for the night
The staff was very friendly and went out of their way to be kind and hospitable. The room was funky and quite comfortable. Love the couch area. Really comfortable space. The view was great and the location worked fabulously: near to the waterfront, Whole Foods and fun shopping. The location also worked well for roaming about in the Harbor area, Fells Point and Canton. My son enjoyed the continental breakfast which was top notch and the refrigerator in the room was spacious enough to store a few meals cutting down on travel costs. The shower was not as luxurious as the rest of the room itself but it did the trick and was super clean. The bathroom door, while funky, did not offer much privacy which could be a little awkward if traveling with non-family members, as i did on this visit.
I put my dates in on your website and it took me to booking.com where it didn't transfer that data. So I wasn't paying close attention and I booked the reservation but it was for the day I booked it. I lost my discount and ended up paying over $40 more for the room because I didn't get the discount on the room. It took me a while to figure out how I messed up and after retracing my exact steps, I figured out that the dates didn't transfer. Now I looked again at the correct dates and the discount price that both the hotel and booking.com said no longer was available for the date in question showed up on the date that I needed (24th of Jan.) Ultimately the mistake was mine, and I will be much more careful in the future when I book online.
J'ai bien aimé la disponibilité du personnel et l'entretien de l'hôtel.
Bien localisé, chambre confortable Le personnel n'était pas sûr de ce qu'il disaient.
déception: hotel désuet et tès moyen le personnel du soir est à peine correct , le peti déjeuner très moyen.
Le personnel est très sympathique et agréable. Très patient avec les non anglophones!
Accés facile et quartier agréable - grande chambre et salle de bains. vétuste, mais propre, et, ressemble davantage à une cité universitaire qu' à un hôtel.
Pas de frigo ni de micro-onde dans la chambre.
Perfect room for the money spent Police sirens sounding off all the time
Very satisfied overall, especially with the breakfast and the coffee station that was stocked at least until 5:00 PM. Room was very spacious, and comfortably held three of us. The key car I had quit working four or so times over just a few days, which was frustrating.
Plenty of room
Beautiful, luxurious room with amazing hot tub. Great location, extremely friendly staff, and delicious breakfast included!
Awesome bathrooms, clean rooms, breakfast delivered to my door, bed size,friendly staff, the whole nine yards Sound of cars at night(second floor)
Everything. Staff was SUPER friendly! The room was more than we expected. Enjoyed the decor. Parking was easy and included. Breakfast was served to our room on time. . Placing as our number 1 place to stay when we come back to Baltimore.
The beds were comfortable, but also had no Comforters. The rope light flickering mood wall was cool to look at since a previous guest had smashed the TV and it didn't even turn on. The sink didn't drain, there was no climate control whatsoever (there was a programmable thermostat in the room, but I don't think it was attached to anything) so, would advise against staying here late may- early October unless you like sleeping in extreme heat. TV was 100% broken, but luckily the wifi worked so I could watch Internet TV. Staff did 0 to change anything. I'm really surprised Best Western has their name on this place. As a traveller with low standards this place has exceeded them. Don't ignore the reviews like I did. Or you too will end up brushing your teeth in the bath tub.
The bed The view and cramped hallways
Nothing Elevator didn't work you had to take the stairs, sheets on bed had stains on it, window looked out onto a brick wall approx 6 inches away, alarm on door went off every 20 seconds. The guy at the desk was nice he refunded our money and told us he didn't blame us for leaving
The only thing positive I can find to say about this hotel is that it wasn't infested with bugs. I'm still not sure why, given the complete absence of cleaning services. Room was need of repair: door deadlock wouldn't latch, shower door replaced by curtain held by pipe clamps, broken towel rack, peeling wall paper, sticky floor and elevator. No cleaning service for entire week. Took 24+ hours to get broken glass picked up, small shards still in carpet. Desk staff inactive and indifferent. Wifi slower than a fax machine. Would not provide alternative room nor offer refund.
The hotel and rooms were clean. Very close to all major downtown Baltimore venues including the Convention Center, Aquarium, Inner Harbor, etc. Rooms are small. Location is a little rough. Travel with a group for safety.
I Love The Presentation Of It All..... The Flashing Lights On The Headboard Was Awesome.... It Made Our Stay Romantic, Sexy And Was Something To Look Forward To. The Water Didn't Really Get Hot.
That it was close to the royal farms Arena for our concert The place was run down, I never though hotels like this existed. Some doors wouldn't close all the way or lock. The front desk said that if our room wasn't clean they would have to move us to a different hotel??? What? I booked my room a month in advance. My wife and I had friends staying also and when they got to their room the front door was broken so it wouldn't close or lock and the room was still dirty. The elevator had a mind of its own and wouldn't even goto the floor you selected... Press 3 it will take you to 6. This place is not for anyone to stay at period. Spend the extra $15 and go somewhere else.
The hotel staff were very pleasant and polite. The condition of this hotel is poor. Light fixtures broken. Elevator not in proper working order. The bathroom still had shampoo bottles from the last guests on the top ledge in the shower. The bed was comfortable. The pillows were aweful and small and lumpy and old. The whole place. The staff is very nice.
No elevator service for my whole 4 days' stay and I stay on the 5th floor No new towel for 3 days The TV remote control is not working and the front desk promised to fixed it but it never return No battery in the thermostat and battery is not available in front desk One card key prepared for two customers None smoking room but cigarette butt on stairwell Strong ammonia smell in stairwell etc
Staff was fantastic for all that my group put them through (we needed several extra blankets and towels, realizing this in two trips). Room was quiet, but only suitable for one adult. Staff was also kind enough to call a cab for us when we were running late so the cab could meet us when we got to the lobby; this ended up making all the difference in the world. Room was VERY small, there were small blood stains on the sheets and one of the pillows, wasn't crazy about the air conditioner in the room, bathroom had NO circulation whatsoever (so after a shower it was too humid to breathe) and bathroom door was as creaky as something out of a horror movie, so it woke everyone up whenever someone had to take a bathroom run in the middle of the night.
For the price, the place was clean enough, close walk to the harbor and fine for a few night stay The facilities weren't great, particularly the hot water was lukewarm at best
Pretty dumpy but for the price it is understandable. Everything was working in our room but the beds weren't very comfortable. Some makeup stains on the towels and it was located in a sketchy part of Baltimore.
Very close to all attractions breakfast was awesome
We really were so pleased with this hotel. Very reasonable rate for such a beautiful hotel in a wonderful location with a great view of the harbor. Also, although we didn't use the ferry it was so convenient and I'm sure if we had stayed longer we would have taken the ferry at some point. Everything was great. We'd actually be willing to pay a little more to have breakfast included. That's always such a perk and my family loves having breakfast in the hotel. They prefer not having to go out and search for a breakfast spot, but honestly, we're just not willing to pay the $12.95 a person for the breakfast that was offered at this Hampton Inn.
The breakfast buffet was large and clean. Fresh options and heavier breakfast items both offered. The oatmeal and juice bar were a nice surprise. All the employees were very friendly and helpful. Unfortunately there was road construction outside the hotel and only being on the fifth floor, it was easy to hear.
We loved how close it was in walking distance to the inner harbor. The breakfast was fantastic! We loved our stay. The staff was so nice, and the hotel was beautiful. Just that we were in a room near the elevator which isn't ideal when you are trying to put little ones to bed early, but that is an easy fix of just requesting a room away from there.
The desk staff couldn't possibly have been more helpful. They noticed a tired traveler and didn't let him make any serious mistakes. The room was large and spacious, and the temperature was perfect.
in their complamentary letterthey mentioned the shuttle charge from airport is 43$ but in reallity it was 90$,the breakfast so traditional and not much items to choice
The staff was very courteous and dependable. The room was very well maintained. I enjoyed relaxing in the waiting room.
Good rooms, not on the harbour but near it,
Convenient location. Not necessarily the cleanest hotel.
The staff was extremely friendly and helped to make everything about my stay as convenient as possible. The interior, ambiance, decor and architecture were beautiful and opulent. The location to the harbor was awesome and just enough out of the way to not seem like I was on top of everything. I was not disturbed once by housekeeping when I was in my room. For the prices I paid it was definitely worth it. I didn't have a microwave or refrigerator inn my room which I think should be standard in all rooms. Out was hard for nude to keep drinks and left over food or snacks cold and I had to go downstairs to heat up my food. They accommodated more when and I asked for early check in because I arrived earlier then I planned. I also like that check out is at noon and not earlier and they didn't rush me to leave past noon. The bed was super comfortable, one of the best I've ever slept in. I liked that they had a little store also because my allergies were acting up and I was able to get meds. The free breakfast in the morning was very delicious. Also free coffee 24/7 was very nice. I would like them to provide free water bottles also. The complimentary shampoo, conditioner, and lotion were all name brand which I think is important and appreciated.the only real gripe I have is the elevator. There was only 1 for my side of the building. It took awhile sometimes but that's hardly a big deal. All in all I would stay there again. I thoroughly enjoyed myself. They also had a really beautiful outdoor patio with a fire pit but I did not partake. I also never knew if there was a pool and I would have used it I've I had a longer and not so busy stay. If they don't have one they should. I can't wait to stay there again. Nothing except that elevator.
Loved everything about this hotel. Will come back every time I come to visit my daughter here in college.