Location de voitures - l’aéroport Baltimore Thurgood Marshall de Baltimore-Washington

Points négatifs : It was canceled never refunded my money and while attempting to cancel hrs before pick up scheduled they could not locate my reservation. Pissed off and now have to deal with charges that should not have happened. Can you help me if so my contact number 4439435717

Points positifs : No. There was one agent for 25 people. I stood in line waiting to get my car for over an hour. The car I received was fine except they didn’t explain how to open the back door. (A weird Ford SUV that opened sideways u like any other SUV) Returning was ok.

Points négatifs : More staff to help speed the process and explain the eccentricities of the vehicle.

Points positifs : Drop off was fine.

Points négatifs : Pick up was a nightmare. First rental car shuttle was too crowded. No distancing. No one saying masks required. Second one counter person and 10 people in line meant an hour and a half wait to get the car. Thrifty counter was completely closed and said to go to Hertz which caused me to be thr last person in line. Took forever with problems with rentals instead of smooth just signing and pointing people to cars. I hope I never have to rent another car at BWI or at Thrifty.

Points positifs : I had to cancel the trip and I also cancelled the car rental

Points négatifs : No global pandemic would be great.

Points négatifs : In the middle of a global pandemic, when we have been ordered not to travel by the government, I was charged $140 of a $190 rental when I had to cancel my reservation. This seems outrageous.

Points positifs : Car was in good condition with modern features. After paperwork, pick up and drop off were East.

Points négatifs : At pickup, only one desk agent was available, causing delays for multiple customers. Desk agent was also not knowledgeable about how to add a second driver, further increasing delays, and was not knowledgeable about insurance options, causing exorbitant chargers for last/minute details that had been arranged previously but which the desk agent was unable to comprehend or accept. Drop off was relatively easy, but an impatiently hovering employee caused me to forget a difficult to replace and expensive item as I was gathering my things. It should have been a simple matter for the employee to contact me when the item was discovered, but no contact was made (if it was discovered: I haven’t been able to contact the location to verify). Overall, preventable and costly errors occurred due to insufficient staffing and poor training. I’m still waiting to hear back about the insurance problem, and I have no idea if my person item has been found or can be shipped to me.