Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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2,4
Points positifs : I called them three times and they told me that the vehicle was not ready but it would be available later that afternoon it's been one week and I've never received a call from Enterprise after multiple multiple calls saying the car was ready. I'm staying at Shenanigans Campground and they've told me that Enterprise could care less if you ever rent car from them they're not responses and they're lazy and that I am not the first person who's complained about their service in Branson Missouri
Points négatifs : The fact that they're totally disinterested and whether they rent your car or not. I went to Avis and rented a car within 15 minutes. I will never ever call Enterprise again. I call them the night before I needed a car and they said there would be one ready the next day I called the next day and every day since then and I said it's been a week as of yesterday still no call back with the car they had my credit card number everything they needed and yet no one bothered to even call me and say yes there's a car available or no there's not car available for the entire week. That is horrible horrible horrible service
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9,6
Points positifs : Pick up was very helpful and friendly!
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10,0
Great experience!
Points positifs : Brandi and her staff did a great job! I was in and out quickly and drop off was simple. Thanks!
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8,0
Points positifs : Everything went well. Nice people.
Points négatifs : No problems.
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6,0
They gave me a hard time about my card being a debit/credit card.
Points positifs : I've received better service from enterprise before. They told me they were locally owned, which explains A LOT that whole town is very RACIST.
Points négatifs : They made me run a $200 deposit on my card in addition to the rental fee, they said they would refund it after I returned the car. They repeatedly tried to force me to purchase additional insurance from enterprise for the rental. I told them I had already paid for it and even showed them the email I received to show them proof. I've never had this problem with enterprise in any other state.
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8,0
Points positifs : Received a call from Enterprise and realized that I must have mistakenly made the reservation for pickup in Branson when I was arriving in Springfield (almost an hour away). The reservation was changed although the rate was a bit more when pickup was at the airport. Lucky for me. Person on the phone and staff were friendly.
Points négatifs : The car was fine but a bit of trash was left in the vehicle and the exterior could have used a better wash job. Disappointed/surprised that the pickup counter had run out of maps.
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8,0
They were closed.
Points positifs : Nothing, never went in or saw anyone.
Points négatifs : Poor Saturday hours. There was a guy from out of country trying to return his car, but the place was closed and he didn't speak much English or know what to do. I called customer service and got no where. So I looked up the return policy online. I was able to help him use the drop box and told him to call Monday to verify. I'd I wasn't there, I don't know what he would of done.
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10,0
Points positifs : Customer service
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9,6
Points positifs : Prise en charge par un personnel très sympa et serviable !
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10,0
Super expérience !
Points positifs : Brandi et son personnel était super biens ! J'étais reparti rapidement et dépôt en retour simple. Merci !
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8,0
Points positifs : Tout s'est bien passé. Les gens agréables.
Points négatifs : Aucun problème à signaler.
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6,0
Ils m'ont donné beaucoup de temps sur ma carte étant une carte de débit/crédit.
Points positifs : J'ai déjà reçu un meilleur service de la part de l'entreprise. Ils m'ont dit qu'ils appartenaient localement, ce qui explique BEAUCOUP que toute la ville est très RACISTE.
Points négatifs : Ils m'ont fait payer un dépôt de 200 $ sur ma carte en plus des frais de location, ils m'ont dit qu'ils allaient le rembourser après avoir rendu la voiture. Ils ont essayé à plusieurs reprises de me forcer à acheter de l'assurance supplémentaire à l'entreprise pour la location. Je leur ai dit que j'avais déjà payé et je leur ai même montré l'e-mail que j'ai reçu pour leur montrer la preuve. Je n'ai jamais eu ce problème avec l'entreprise dans un autre état.
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9,6
Points positifs : Pick up was very helpful and friendly!
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10,0
Great experience!
Points positifs : Brandi and her staff did a great job! I was in and out quickly and drop off was simple. Thanks!
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10,0
Points positifs : Customer service
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9,6
Points positifs : Prise en charge par un personnel très sympa et serviable !
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10,0
Super expérience !
Points positifs : Brandi et son personnel était super biens ! J'étais reparti rapidement et dépôt en retour simple. Merci !
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8,0
Points positifs : Everything went well. Nice people.
Points négatifs : No problems.
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8,0
Points positifs : Received a call from Enterprise and realized that I must have mistakenly made the reservation for pickup in Branson when I was arriving in Springfield (almost an hour away). The reservation was changed although the rate was a bit more when pickup was at the airport. Lucky for me. Person on the phone and staff were friendly.
Points négatifs : The car was fine but a bit of trash was left in the vehicle and the exterior could have used a better wash job. Disappointed/surprised that the pickup counter had run out of maps.
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8,0
They were closed.
Points positifs : Nothing, never went in or saw anyone.
Points négatifs : Poor Saturday hours. There was a guy from out of country trying to return his car, but the place was closed and he didn't speak much English or know what to do. I called customer service and got no where. So I looked up the return policy online. I was able to help him use the drop box and told him to call Monday to verify. I'd I wasn't there, I don't know what he would of done.
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8,0
Points positifs : Tout s'est bien passé. Les gens agréables.
Points négatifs : Aucun problème à signaler.
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2,4
Points positifs : I called them three times and they told me that the vehicle was not ready but it would be available later that afternoon it's been one week and I've never received a call from Enterprise after multiple multiple calls saying the car was ready. I'm staying at Shenanigans Campground and they've told me that Enterprise could care less if you ever rent car from them they're not responses and they're lazy and that I am not the first person who's complained about their service in Branson Missouri
Points négatifs : The fact that they're totally disinterested and whether they rent your car or not. I went to Avis and rented a car within 15 minutes. I will never ever call Enterprise again. I call them the night before I needed a car and they said there would be one ready the next day I called the next day and every day since then and I said it's been a week as of yesterday still no call back with the car they had my credit card number everything they needed and yet no one bothered to even call me and say yes there's a car available or no there's not car available for the entire week. That is horrible horrible horrible service
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6,0
They gave me a hard time about my card being a debit/credit card.
Points positifs : I've received better service from enterprise before. They told me they were locally owned, which explains A LOT that whole town is very RACIST.
Points négatifs : They made me run a $200 deposit on my card in addition to the rental fee, they said they would refund it after I returned the car. They repeatedly tried to force me to purchase additional insurance from enterprise for the rental. I told them I had already paid for it and even showed them the email I received to show them proof. I've never had this problem with enterprise in any other state.
avis de
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6,0
Ils m'ont donné beaucoup de temps sur ma carte étant une carte de débit/crédit.
Points positifs : J'ai déjà reçu un meilleur service de la part de l'entreprise. Ils m'ont dit qu'ils appartenaient localement, ce qui explique BEAUCOUP que toute la ville est très RACISTE.
Points négatifs : Ils m'ont fait payer un dépôt de 200 $ sur ma carte en plus des frais de location, ils m'ont dit qu'ils allaient le rembourser après avoir rendu la voiture. Ils ont essayé à plusieurs reprises de me forcer à acheter de l'assurance supplémentaire à l'entreprise pour la location. Je leur ai dit que j'avais déjà payé et je leur ai même montré l'e-mail que j'ai reçu pour leur montrer la preuve. Je n'ai jamais eu ce problème avec l'entreprise dans un autre état.
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