Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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7,2
Points positifs : The staff and car were great
Points négatifs : The price was terrible and unreasonable.
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10,0
Points positifs : Liked the open lot concept. Staff was friendly. Loved the car we rented. Finally, and most importantly, Alamo was great to work with when we had to change our plans due to the pandemic. We decided to skip our flight and drive home which added a different city for drop off. They were super easy to work with. I figured they would provide us with a major “upgrade” to the bill but they didn’t charge us any additional! I was surprised and very pleased. Overall, an excellent experience.
Points négatifs : The only thing I can think of was that when we picked up the car I asked about potentials of switching the drop off city and the staff there didn’t seem to want to address the issue. However, when we finally decided for sure and called the main office, it was a piece of cake.
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10,0
Points positifs : Quick and convenient! Great staff.
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4,4
Points positifs : The Nissan Sedan was a very nice looking, roomy, and clean compact car. It was the perfect size for the three of us and our luggage.
Points négatifs : Alamo stop using deceptive practices in the name of profit. I am still upset by the bait and switch tactic that I received at Alamo’s check-in counter. I was told by Alamo’s representative that they no longer had the “compact” car that I reserved online...a picture of a Nissan sedan. The man showed me a computer screen of the car that was available, listed under “compact”...a picture of a Nissan hatchback. The vehicle was clearly much smaller in size and had a reduced trunk area. It looked like an economy car (good on gas mileage but tight on space). The gentleman suggested that I do the $11 a day up-grade for a larger vehicle; which, he claimed, he was reducing from $20 a day. I told the man that I expected to pay $440 for a one-week car rental and could not pay more. I politely said, “no thank you” four times to the same up-grade question, before he would let me sign the rental car contract and send me on my way to get the car. When I got to the car rental pick-up garage I handed the paperwork to a lady. She looked at it and then pointed to three parked Nissan sedans. She told me I should pick out the one I wanted to drive. The car I reserved, as pictured online, was there. How many other rental car companies use the same deceitful practice to rip off the consumer???
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9,6
Points positifs : Drop off was fast and easy people were awesome
Points négatifs : Easier to find vehicle a little distance from pick up counter
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10,0
Points positifs : Drop off was easy rental car was perfect
Points négatifs : Nothing
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10,0
Points négatifs : The staff could not have been more helpful or pleasant
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8,0
Points positifs : Fine
Points négatifs : Getting a car similar to what I reserved
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10,0
Points positifs : Reservation was fast. Manager Kelsey was very professional.
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10,0
Points positifs : The whole experience was awesome!
Points négatifs : Nothing!
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9,6
Points positifs : The staff that worked with us was very helpful and kind. She helped us save a little bit more. The van was clean and drove well. We were happy to have the room.
Points négatifs : The kiosk check-in was a bit tricky. We almost had to pay more, but then our card wouldn't go through and then the kiosk just kicked us out. We ended up saving 22 dollars by going to the desk to check in.
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10,0
Points positifs : Efficient and great customer service
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10,0
Points positifs : Liked the open lot concept. Staff was friendly. Loved the car we rented. Finally, and most importantly, Alamo was great to work with when we had to change our plans due to the pandemic. We decided to skip our flight and drive home which added a different city for drop off. They were super easy to work with. I figured they would provide us with a major “upgrade” to the bill but they didn’t charge us any additional! I was surprised and very pleased. Overall, an excellent experience.
Points négatifs : The only thing I can think of was that when we picked up the car I asked about potentials of switching the drop off city and the staff there didn’t seem to want to address the issue. However, when we finally decided for sure and called the main office, it was a piece of cake.
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10,0
Points positifs : Quick and convenient! Great staff.
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9,6
Points positifs : Drop off was fast and easy people were awesome
Points négatifs : Easier to find vehicle a little distance from pick up counter
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10,0
Points positifs : Drop off was easy rental car was perfect
Points négatifs : Nothing
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10,0
Points négatifs : The staff could not have been more helpful or pleasant
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10,0
Points positifs : Reservation was fast. Manager Kelsey was very professional.
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10,0
Points positifs : The whole experience was awesome!
Points négatifs : Nothing!
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9,6
Points positifs : The staff that worked with us was very helpful and kind. She helped us save a little bit more. The van was clean and drove well. We were happy to have the room.
Points négatifs : The kiosk check-in was a bit tricky. We almost had to pay more, but then our card wouldn't go through and then the kiosk just kicked us out. We ended up saving 22 dollars by going to the desk to check in.
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10,0
Points positifs : Efficient and great customer service
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