Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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4,0
Points positifs : The car
Points négatifs : Except for the car I disliked everything about that experience.
avis de
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2,0
Ace was a Disgrace
Points positifs : Nothing.
Points négatifs : Bus from terminal to place where all other car rentals are, except Ace. Then another bus to Ace, which is located in a strip mall, with paper lettering in window. Ten people arrive via the 2nd bus only to find 1 representative ready to serve.
avis de
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2,0
worst car rental ever!
Points positifs : Nothong
Points négatifs : The location was obscure and shady, dirty, unorganozed. Staff was rude. The sign was even temporary. We had to show two utility bills and a bank statement to rent a car. Then they made us upgrade $100 for insirance even though we were covered from both the credit card and our car insurance company. Had to wait for cars as they had no inventory and then when they arrived, they were filthy. Total scam.
avis de
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2,0
No good
Points positifs : The driver on the return was kind and prompt
Points négatifs : Everything else was terrible
avis de
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2,0
Absolutely the worst
Points positifs : The car itself was fine.
Points négatifs : We rented from ACE 8n Las Vegas, and amongst other drives we went to the Grand Canyon. We got caught in a surprise rainstorm mmediately followed by a dust storm. The car was coveted in dust when we returned it. An employee who was dozing in a car when we showed up immediately told us that we were going to be charged $50 because the car was dirty. He then told us to take it to a car wash. I did not have time for that, as we still needed to get to the airport. In sisted that I did not return the car in a useable condition. Their discussion got heated, and I refuse to pay the $50.He grudgingly appeared.He could not give me received at the time. I was not overly concerned, as I needed to get to the airport. Then I was mailed a receipt and I was charged the extra $50. I rented many cars from Avis, Enterprise, Herrz, and never heard anything other than "Thank you for being our customer" from any of them. This was my first foray into an unknown rental service. Never will i go back to using a third rate car rental business to save a couple of dollars upfront.
avis de
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2,0
DO NOT RENT FROM
Points négatifs : Arrived to a women screaming that her car was terrible and that she wanted her money back. Staff was screaming back. Car was not ready. Did not end up renting car from here. Terrible all around.
avis de
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2,0
Horrible
Points positifs : The guy that helped was nice
Points négatifs : I didn't like that they lied about the price. They said it would be $80 when I get there and it's a $180. Had I read the reviews before I would never have gone there I think they overcharge and not worth money
avis de
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2,8
Points négatifs : I booked for a full size car but they did not have it available. They did not have enough inventory and finally i had to settle for a compact car (Ford Focus) for the price that I paid for a full size car. Even though they had other cars parked in the lot, the only available option they presented was a minivan which was too big for my needs. The facility was also located away from the main car rental location in Vegas which was nowhere mentioned while doing the booking.
avis de
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4,8
Points négatifs : bad location, hard to get to from the airport the location is basically a hole in the wall in the strip mall they gave me a car which had temporary tags car developed a tire bubble on the way overall absolutely not worth dealing with this garbage place for saving 20 bucks
avis de
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10,0
Great price
Points positifs : Price was excellent. Car was clean. Service agent was very considerate.
avis de
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4,0
Not worth it
Points positifs : The guys who were handling the cars and driving the shuttle back and forth to the airport were very nice and helpful. The vehicle we rented was good quality.
Points négatifs : The desk service is appalling - we were queuing for 2 hours, wasted most of our day. When we reached the woman at the desk she was very flippant and annoying, didn’t even apologise about the wait and definitely didn’t act like somebody who was trying to work fast to speed up the queue - overall seemed completely unconcerned with the experience of her customers. She made me pay extra for some BS drivers liability insurance that I’m pretty sure my credit card already covers, but she said that because I don’t have a car at all in America that it was necessary. This added about $160 to our bill, which cancelled out all the money we thought we were saving by going with them. The girl in the queue behind me though did have a car in the States, and they were trying to make her pay for the drivers liability insurance as well, saying it was a legal requirement. When I was leaving, she was on the phone with her credit card bank, who were saying she didn’t have to pay it; but the woman at the desk said she had called the company as well and they had told her she did have to pay it...the whole thing seems like a scam - the car was ok but save yourself a massive headache and DO NOT use this rental company, it’s not worth the money you save.
avis de
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2,0
DO NOT USE ACE RENTAL CAR
Points positifs : Nothing
Points négatifs : Multiple shuttles with long waiting times at the second shuttle. Most companies had two or more shuttles, except for ACE. Only one shuttle with wait time of 45mins to an hour. Once you arrive you have another 2 plus hours wait time to get the counter for an extremely painful process to get through the paperwork. 20 mins for paperwork plus and another hour wait time for the car to be delivered. If you have 4-5 hours to kill for a car rental this is the company for you. Will never use again.
avis de
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4,0
Points positifs : The car
Points négatifs : Except for the car I disliked everything about that experience.
avis de
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2,0
Ace was a Disgrace
Points positifs : Nothing.
Points négatifs : Bus from terminal to place where all other car rentals are, except Ace. Then another bus to Ace, which is located in a strip mall, with paper lettering in window. Ten people arrive via the 2nd bus only to find 1 representative ready to serve.
avis de
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2,0
worst car rental ever!
Points positifs : Nothong
Points négatifs : The location was obscure and shady, dirty, unorganozed. Staff was rude. The sign was even temporary. We had to show two utility bills and a bank statement to rent a car. Then they made us upgrade $100 for insirance even though we were covered from both the credit card and our car insurance company. Had to wait for cars as they had no inventory and then when they arrived, they were filthy. Total scam.
avis de
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2,0
No good
Points positifs : The driver on the return was kind and prompt
Points négatifs : Everything else was terrible
avis de
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2,0
Absolutely the worst
Points positifs : The car itself was fine.
Points négatifs : We rented from ACE 8n Las Vegas, and amongst other drives we went to the Grand Canyon. We got caught in a surprise rainstorm mmediately followed by a dust storm. The car was coveted in dust when we returned it. An employee who was dozing in a car when we showed up immediately told us that we were going to be charged $50 because the car was dirty. He then told us to take it to a car wash. I did not have time for that, as we still needed to get to the airport. In sisted that I did not return the car in a useable condition. Their discussion got heated, and I refuse to pay the $50.He grudgingly appeared.He could not give me received at the time. I was not overly concerned, as I needed to get to the airport. Then I was mailed a receipt and I was charged the extra $50. I rented many cars from Avis, Enterprise, Herrz, and never heard anything other than "Thank you for being our customer" from any of them. This was my first foray into an unknown rental service. Never will i go back to using a third rate car rental business to save a couple of dollars upfront.
avis de
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2,0
DO NOT RENT FROM
Points négatifs : Arrived to a women screaming that her car was terrible and that she wanted her money back. Staff was screaming back. Car was not ready. Did not end up renting car from here. Terrible all around.
avis de
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2,0
Horrible
Points positifs : The guy that helped was nice
Points négatifs : I didn't like that they lied about the price. They said it would be $80 when I get there and it's a $180. Had I read the reviews before I would never have gone there I think they overcharge and not worth money
avis de
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2,8
Points négatifs : I booked for a full size car but they did not have it available. They did not have enough inventory and finally i had to settle for a compact car (Ford Focus) for the price that I paid for a full size car. Even though they had other cars parked in the lot, the only available option they presented was a minivan which was too big for my needs. The facility was also located away from the main car rental location in Vegas which was nowhere mentioned while doing the booking.
avis de
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4,8
Points négatifs : bad location, hard to get to from the airport the location is basically a hole in the wall in the strip mall they gave me a car which had temporary tags car developed a tire bubble on the way overall absolutely not worth dealing with this garbage place for saving 20 bucks
avis de
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4,0
Not worth it
Points positifs : The guys who were handling the cars and driving the shuttle back and forth to the airport were very nice and helpful. The vehicle we rented was good quality.
Points négatifs : The desk service is appalling - we were queuing for 2 hours, wasted most of our day. When we reached the woman at the desk she was very flippant and annoying, didn’t even apologise about the wait and definitely didn’t act like somebody who was trying to work fast to speed up the queue - overall seemed completely unconcerned with the experience of her customers. She made me pay extra for some BS drivers liability insurance that I’m pretty sure my credit card already covers, but she said that because I don’t have a car at all in America that it was necessary. This added about $160 to our bill, which cancelled out all the money we thought we were saving by going with them. The girl in the queue behind me though did have a car in the States, and they were trying to make her pay for the drivers liability insurance as well, saying it was a legal requirement. When I was leaving, she was on the phone with her credit card bank, who were saying she didn’t have to pay it; but the woman at the desk said she had called the company as well and they had told her she did have to pay it...the whole thing seems like a scam - the car was ok but save yourself a massive headache and DO NOT use this rental company, it’s not worth the money you save.
avis de
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2,0
DO NOT USE ACE RENTAL CAR
Points positifs : Nothing
Points négatifs : Multiple shuttles with long waiting times at the second shuttle. Most companies had two or more shuttles, except for ACE. Only one shuttle with wait time of 45mins to an hour. Once you arrive you have another 2 plus hours wait time to get the counter for an extremely painful process to get through the paperwork. 20 mins for paperwork plus and another hour wait time for the car to be delivered. If you have 4-5 hours to kill for a car rental this is the company for you. Will never use again.
avis de
