Points positifs : This car rental was effortless. Easy to book,
Easy to pick up and return.
Points négatifs : The car smelled like cigars.
We thought initially it was the spray for COVID, but it never went away.
Points positifs : Yes
Points négatifs : None. Maintain excellence
Points positifs : There was nobody at rental counter. Sign said go to budget. 2 people working counter and 20 people in line. Over an hour wait!
Points négatifs : More people working counter!
Points positifs : The car was clean. The price was good.
Points négatifs : Customer service. Took almost 2 hours in line at the airport to pick up the car, waited a ridiculous amount of time. Staff was very slow, seemed unconcerned that many people were waiting for them to move it along.
Points négatifs : I couldn’t get the car, the line was 30 people deep and we had been sitting around for 4 hours because they ran out of vehicles.
Points négatifs : Instead of an economy car I reserved I was giving a 20 mpg gas-guzzler which resulted in much higher total cost of the trip. I asked what is the meaning of the cheaper “determined by supplier” option if they do not honor more expensive class pick reservation anyway, no answer.
I arrived at designated drop off location and there was nobody at the Payless booth. I had to go all the way to the sales office just to find out that I have to go all the way back to the booth where they issue keys for the new rentals (entirely different section).
Points positifs : drop off super easy
Points négatifs : Never explained how to pick up car. Car was wrecked in back and very, very dirty inside. Wheels were worn thin as well.
Points positifs : Nothing
Points négatifs : Reserved a car and when we showed up to pick it up, they had no cars available
Points positifs : Customer Service not as expected. It appeared as if they were being held hostage and forced to work. Representative made faces when I declined to get extra protection and fuel from them. Asked me to book online even though I was at the counter. I guess it would have been more work for them to enter in all the info. Also, when dropping off there was no one to be found around drop off area. I give it an overall 5/10.
Points négatifs : Counter employee was a little crabby. Might be bored?
Grande (Ford Mustang Convertible ou similaire) est la catégorie de voiture la plus réservée chez Payless à Las Vegas.
Payless possède 1 succursale à Las Vegas. Consultez notre carte des succursales Payless pour trouver celle qui vous convient le mieux.