Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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9,6
Points négatifs : Nice experience and drop off at airport very convenient
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7,2
Points négatifs : Upgrade to better vehicle
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4,4
Points négatifs : Not having to walk all the way to the spot for pick up to find and empty spot, and then, when I walked back and got it corrected, they gave me a car with over 40K miles that had a violent shake in steering wheel and sounded like the car was going to shake apart at freeway speeds...test your cars and balance tires!
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2,8
Points négatifs : The staff was incredibly unfriendly, unhelpful, and most of all, unprepared. I booked a car with this Hertz location and when I showed up, was told there were no cars. It took well over an hour for one to be brought over for me from the airport. Zero communication or help from anyone "working" there
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7,6
Points positifs : Got a VW Tiguan for a small SUV rental. Nice car. Would rent this vehicle again.
Points négatifs : Hertz was understaffed for the amount of traffic they were getting on a Friday evening and it took a long time to get our car. Prepaid for everything and got an invoice about a airport toll 9 days after rental return. Not sure if it's legit. I didn't pass through any toll booths entering the airport
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2,0
Points négatifs : They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.
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4,8
Points négatifs : Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.
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4,0
Points négatifs : The pick up process at the Geary Blvd location was tortuously slow. I waited in a short line for almost an hour for a car. Then they took a woman ahead of me who had called that morning for an insurance car rather than making her wait her turn. They appeared to be seriously short staffed and unpre
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4,8
Points positifs : The staff tried to book me additional under age costs even after seeing my ID. When questioned about the error, got mad with me for questioning... Horrible service
Points négatifs : A lot of dif. cars but service has a lot to improve. Review with the client all payments first....
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7,6
Points positifs : Staff was great.
Points négatifs : Did not have the car I thought I was getting. Ended up with a smaller vehicle than anticipated.
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2,8
Points positifs : Staff was not friendly.. or even on site when I arrived. The check-in took more than an hour, primarily because no one was on site... at 2 pm in the afternoon, and then they had to go find a car. The first rep was surly; the young woman who took over (after returning from lunch) was OK.
Points négatifs : Having staff available during business hours. Customer service skill training. Car was fine.
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8,0
Points positifs : Drop off was fast
Points négatifs : Waiting time, but i guess today was a bit busier than usual
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7,2
Points négatifs : Upgrade to better vehicle
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7,6
Points positifs : Got a VW Tiguan for a small SUV rental. Nice car. Would rent this vehicle again.
Points négatifs : Hertz was understaffed for the amount of traffic they were getting on a Friday evening and it took a long time to get our car. Prepaid for everything and got an invoice about a airport toll 9 days after rental return. Not sure if it's legit. I didn't pass through any toll booths entering the airport
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7,6
Points positifs : Staff was great.
Points négatifs : Did not have the car I thought I was getting. Ended up with a smaller vehicle than anticipated.
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8,0
Points positifs : Drop off was fast
Points négatifs : Waiting time, but i guess today was a bit busier than usual
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4,4
Points négatifs : Not having to walk all the way to the spot for pick up to find and empty spot, and then, when I walked back and got it corrected, they gave me a car with over 40K miles that had a violent shake in steering wheel and sounded like the car was going to shake apart at freeway speeds...test your cars and balance tires!
avis de
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2,8
Points négatifs : The staff was incredibly unfriendly, unhelpful, and most of all, unprepared. I booked a car with this Hertz location and when I showed up, was told there were no cars. It took well over an hour for one to be brought over for me from the airport. Zero communication or help from anyone "working" there
avis de
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2,0
Points négatifs : They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.
avis de
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4,8
Points négatifs : Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.
avis de
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4,0
Points négatifs : The pick up process at the Geary Blvd location was tortuously slow. I waited in a short line for almost an hour for a car. Then they took a woman ahead of me who had called that morning for an insurance car rather than making her wait her turn. They appeared to be seriously short staffed and unpre
avis de
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4,8
Points positifs : The staff tried to book me additional under age costs even after seeing my ID. When questioned about the error, got mad with me for questioning... Horrible service
Points négatifs : A lot of dif. cars but service has a lot to improve. Review with the client all payments first....
avis de
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2,8
Points positifs : Staff was not friendly.. or even on site when I arrived. The check-in took more than an hour, primarily because no one was on site... at 2 pm in the afternoon, and then they had to go find a car. The first rep was surly; the young woman who took over (after returning from lunch) was OK.
Points négatifs : Having staff available during business hours. Customer service skill training. Car was fine.
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