Commentaires récents
- Tous les avis
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- Neutres
- Négatifs
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7,2
Points positifs : Nice location and car. Drop off anytime. The desk in on level 2 of the hotel itself
Points négatifs : $12 valet fee at the location which was not disclosed in advance, almost 50% of the cost of the vehicle
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2,0
Points négatifs : They did not have a car for me - or for at least two couples who had arrived ahead of me. They did not have a car for me the following day, either, and just shrugged their shoulders and said "there are no cars". At that late date, I wasn't able to find a rental car at another agency, either. Given that I had made the reservation several months ago and paid upfront, I found this completely unacceptable and will never rent from them again.
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10,0
Points positifs : Leo was amazing
Points négatifs : nothing, leo was amazing
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4,4
Points positifs : The staff at Pick up was not friendly nor helpful she made me feel as though I was wasting her time by asking questions about my rental. I also called customer service to try and get questions answered that the in person representative couldn’t seem to answer only to be met with the phone rep, cutting me off and talking over me not actually listening to my concerns.
Points négatifs : Give your customers all the information. I prepaid for my rental and then was told to pay an additional $62 at pick up with no explanation except for “that’s tax, you need to pay the tax!” Ok fine, and then when trying to get details on 24hr rental pick up and drop off was not listened to but instead spoken down to and over talked. Hertz listen to your customers, unfortunately I will never use this rental car service again.
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9,6
Points négatifs : Nice experience and drop off at airport very convenient
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7,2
Points négatifs : Upgrade to better vehicle
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4,4
Points négatifs : Not having to walk all the way to the spot for pick up to find and empty spot, and then, when I walked back and got it corrected, they gave me a car with over 40K miles that had a violent shake in steering wheel and sounded like the car was going to shake apart at freeway speeds...test your cars and balance tires!
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2,8
Points négatifs : The staff was incredibly unfriendly, unhelpful, and most of all, unprepared. I booked a car with this Hertz location and when I showed up, was told there were no cars. It took well over an hour for one to be brought over for me from the airport. Zero communication or help from anyone "working" there
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7,6
Points positifs : Got a VW Tiguan for a small SUV rental. Nice car. Would rent this vehicle again.
Points négatifs : Hertz was understaffed for the amount of traffic they were getting on a Friday evening and it took a long time to get our car. Prepaid for everything and got an invoice about a airport toll 9 days after rental return. Not sure if it's legit. I didn't pass through any toll booths entering the airport
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2,0
Points négatifs : They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.
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4,8
Points négatifs : Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.
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4,0
Points négatifs : The pick up process at the Geary Blvd location was tortuously slow. I waited in a short line for almost an hour for a car. Then they took a woman ahead of me who had called that morning for an insurance car rather than making her wait her turn. They appeared to be seriously short staffed and unpre
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7,2
Points positifs : Nice location and car. Drop off anytime. The desk in on level 2 of the hotel itself
Points négatifs : $12 valet fee at the location which was not disclosed in advance, almost 50% of the cost of the vehicle
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7,2
Points négatifs : Upgrade to better vehicle
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7,6
Points positifs : Got a VW Tiguan for a small SUV rental. Nice car. Would rent this vehicle again.
Points négatifs : Hertz was understaffed for the amount of traffic they were getting on a Friday evening and it took a long time to get our car. Prepaid for everything and got an invoice about a airport toll 9 days after rental return. Not sure if it's legit. I didn't pass through any toll booths entering the airport
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2,0
Points négatifs : They did not have a car for me - or for at least two couples who had arrived ahead of me. They did not have a car for me the following day, either, and just shrugged their shoulders and said "there are no cars". At that late date, I wasn't able to find a rental car at another agency, either. Given that I had made the reservation several months ago and paid upfront, I found this completely unacceptable and will never rent from them again.
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4,4
Points positifs : The staff at Pick up was not friendly nor helpful she made me feel as though I was wasting her time by asking questions about my rental. I also called customer service to try and get questions answered that the in person representative couldn’t seem to answer only to be met with the phone rep, cutting me off and talking over me not actually listening to my concerns.
Points négatifs : Give your customers all the information. I prepaid for my rental and then was told to pay an additional $62 at pick up with no explanation except for “that’s tax, you need to pay the tax!” Ok fine, and then when trying to get details on 24hr rental pick up and drop off was not listened to but instead spoken down to and over talked. Hertz listen to your customers, unfortunately I will never use this rental car service again.
avis de
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4,4
Points négatifs : Not having to walk all the way to the spot for pick up to find and empty spot, and then, when I walked back and got it corrected, they gave me a car with over 40K miles that had a violent shake in steering wheel and sounded like the car was going to shake apart at freeway speeds...test your cars and balance tires!
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2,8
Points négatifs : The staff was incredibly unfriendly, unhelpful, and most of all, unprepared. I booked a car with this Hertz location and when I showed up, was told there were no cars. It took well over an hour for one to be brought over for me from the airport. Zero communication or help from anyone "working" there
avis de
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2,0
Points négatifs : They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.
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4,8
Points négatifs : Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.
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4,0
Points négatifs : The pick up process at the Geary Blvd location was tortuously slow. I waited in a short line for almost an hour for a car. Then they took a woman ahead of me who had called that morning for an insurance car rather than making her wait her turn. They appeared to be seriously short staffed and unpre
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