Commentaires récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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5,6
Points positifs : Car was fine.
Points négatifs : So you sent me the address of where to pick up the car and when I got there everything was boarded up. I had to find another hertz car rental place walk 2 miles to it.
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10,0
Points positifs : Leo was great!!!
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9,2
Points positifs : Everything went well
Points négatifs : A bit expensive
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6,0
Points négatifs : I rented a car and cancelled it in the same hour. I never get refund and I have no mail from Hertz, and I cannot reach them on the phone
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8,8
Points positifs : It made my journey to San Diego very pleasant.
Points négatifs : I was suppose to receive an email receipt. I never received it.
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2,0
Points positifs : Due to a pandemic, I was not able to travel and your policy did not permit me to cancel or request a refund. Terrible business practices.
Points négatifs : That you recognized that the world is in its worst pandemic since 1917 and offered the opportunity to cancel and request a portion of a refund.
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10,0
Points positifs : Drop-off was extremely easy. The whole process was quick
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10,0
Points positifs : Renting the car was fast and extremely close to our hotel.
Points négatifs : N/A
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5,6
Points positifs : The drop of staff was very friendly and it was very quick.
Points négatifs : The car smelled like cigarettes and the windshield was not clean on the inside and made it hard to see at night.
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5,6
Points positifs : Drop off was a breeze.
Points négatifs : Even though I was only an hour early, the car I reserved wasn't ready.
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5,2
Points positifs : The car had a lot of USB ports which was nice to charge our phones and devices.
Points négatifs : The staff was not friendly, unprofessional and rather shady. Due to unforeseen circumstances, we were severely delayed and returned the car later than expected. They charged us an exorbitant amount and added a $50.00 cleaning fee for some measly amount of dirt on the driver's side floor. We were happy to clean the dirt (which honestly we could have just brushed out with our hand) and return the car but would incur even more fees because of the time. Then a representative offered to reduce the fee to $25.00 if we paid him directly in cash. Needless to say, the staff is unprofessional and simply untrustworthy. I will not be renting from Hertz at SFO Airport, ever again.
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7,2
Points positifs : Nice location and car. Drop off anytime. The desk in on level 2 of the hotel itself
Points négatifs : $12 valet fee at the location which was not disclosed in advance, almost 50% of the cost of the vehicle
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10,0
Points positifs : Leo was great!!!
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9,2
Points positifs : Everything went well
Points négatifs : A bit expensive
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8,8
Points positifs : It made my journey to San Diego very pleasant.
Points négatifs : I was suppose to receive an email receipt. I never received it.
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10,0
Points positifs : Drop-off was extremely easy. The whole process was quick
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10,0
Points positifs : Renting the car was fast and extremely close to our hotel.
Points négatifs : N/A
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5,6
Points positifs : Car was fine.
Points négatifs : So you sent me the address of where to pick up the car and when I got there everything was boarded up. I had to find another hertz car rental place walk 2 miles to it.
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6,0
Points négatifs : I rented a car and cancelled it in the same hour. I never get refund and I have no mail from Hertz, and I cannot reach them on the phone
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2,0
Points positifs : Due to a pandemic, I was not able to travel and your policy did not permit me to cancel or request a refund. Terrible business practices.
Points négatifs : That you recognized that the world is in its worst pandemic since 1917 and offered the opportunity to cancel and request a portion of a refund.
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5,6
Points positifs : The drop of staff was very friendly and it was very quick.
Points négatifs : The car smelled like cigarettes and the windshield was not clean on the inside and made it hard to see at night.
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5,6
Points positifs : Drop off was a breeze.
Points négatifs : Even though I was only an hour early, the car I reserved wasn't ready.
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5,2
Points positifs : The car had a lot of USB ports which was nice to charge our phones and devices.
Points négatifs : The staff was not friendly, unprofessional and rather shady. Due to unforeseen circumstances, we were severely delayed and returned the car later than expected. They charged us an exorbitant amount and added a $50.00 cleaning fee for some measly amount of dirt on the driver's side floor. We were happy to clean the dirt (which honestly we could have just brushed out with our hand) and return the car but would incur even more fees because of the time. Then a representative offered to reduce the fee to $25.00 if we paid him directly in cash. Needless to say, the staff is unprofessional and simply untrustworthy. I will not be renting from Hertz at SFO Airport, ever again.
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