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2,0
A bad experience overall.
Points négatifs : I made a reservation for Aidan and I on Dec 27 2017, for a car through Kayak over the holidays. The location of pick up was in Galway Ireland. My partner of the day of the rental calls the reservation line, to tell them we are running late and want to change the pick up time for the reservation 1255******. Then he states by accident he made another reservation the day before not knowing I made this reservation so he would like to keep reservation 1255****** and void the other one he made. Well, the agent puts him on hold and then the phone call is disconnected. We call back immediately and get connected to the actual Galway location. They state to us that the agent must have accidently cancelled reservation 1255****** and kept the other one under Aidan. At first, the employees at Enterprise (Galway) was incessant that we must have been dealing with Kayak. I stated "no" many times and that it was indeed an Enterprise agent who I was dealing with. The employee at Galway location stated they could not honor the price of the online reservation 1255****** because the agent cancelled the wrong reservation and there was nothing they could do about it. They stated "the price for a car that day was much higher than my original reservation made through Kayak. Even if it was an accident on Enterprise's part." We first spoke to a female at the Galway location who put us on hold forever, and then an male assistant manager. He stated in fact, the enterprise agent who cancelled the reservation never put her ID # number next to cancellation so there was no reference to complain to. This was a frustrated experience to say the least. I was on the phone over an hour at least. We were frustrated because all we wanted to do was to change the pick up time that day and It ended up being a mess because of an Enterprise's agent mistake. We did not do any actions to create this havoc. Additonally, the Enterprise agents and Galway employees were insistent that we deal directly through Kayak. I noted to them the reservation confirmation (email) in description states we ONLY deal with Enterprise on the reservation. They were incorrect in advising us and I think they did not want to deal with this mistake. We ended up going to Budget Galway and spending $450 on a rental. But they were so organized and lovely, we did not mind. We go to Galway and other countries for family quite a bit and it is a shame we cannot use Enterprise as an option.
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10,0
Great service
Points positifs : Friendly staff
Points négatifs : Nothing
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10,0
Honest, efficient and reliable
Points positifs : I have rented from both companies in Galway...they are like night and day. Enterprise is very reliable, customer oriented and efficient. Cars have all been high quality, in stark contrast to their competitors at Budget. The prices advertised by Enterprise are often higher than Budget, but in my experience the quality far exceeds the price difference and the folks at the Galway Budget office will intimidate you and flat out lie to get you to buy extras that you don't need...entirely unprofessional, but they know you often don't have the option to walk out on the rental by the time you get to the desk. I have rented from Enterprise 7-8 times and have been thoroughly impressed with their professionalism, honesty and efficiency every time.
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8,8
Points positifs : It was clean and easy to use
Points négatifs : I was worried the car couldn't handle long distances.
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9,2
very professional group
Points positifs : The people at Enterprise are very professional (in contrast to some of their local competitors). They picked me up and got me in and out quickly. The car was new and decent size.
Points négatifs : I was underwhelmed by the Opal I rented...it is a second rate car. Also, I'm not real keen on Enterprise's like-for-like gas policy...it's hard to guess how much to put in when I'm returning the car to bring it back up to 3/4 full...I always end up overfilling.
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9,2
very reliable and professional
Points positifs : The staff at Enterprise are very reliable and professional. They didn't try hard to upsell me on all the extra coverages. And they picked me up! After several negative experiences with their competitor down in Eyre Square I will gladly pay a bit extra to rent from Enterprise.
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8,0
far away from town center
Points négatifs : The office is very far from the train station.A Taxi costs 15 euros!
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8,0
Loin du centre-ville
Points négatifs : Le bureau est très loin de la gare. Un taxi coûte 15 euros.
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10,0
Great service
Points positifs : Friendly staff
Points négatifs : Nothing
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10,0
Honest, efficient and reliable
Points positifs : I have rented from both companies in Galway...they are like night and day. Enterprise is very reliable, customer oriented and efficient. Cars have all been high quality, in stark contrast to their competitors at Budget. The prices advertised by Enterprise are often higher than Budget, but in my experience the quality far exceeds the price difference and the folks at the Galway Budget office will intimidate you and flat out lie to get you to buy extras that you don't need...entirely unprofessional, but they know you often don't have the option to walk out on the rental by the time you get to the desk. I have rented from Enterprise 7-8 times and have been thoroughly impressed with their professionalism, honesty and efficiency every time.
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8,8
Points positifs : It was clean and easy to use
Points négatifs : I was worried the car couldn't handle long distances.
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9,2
very professional group
Points positifs : The people at Enterprise are very professional (in contrast to some of their local competitors). They picked me up and got me in and out quickly. The car was new and decent size.
Points négatifs : I was underwhelmed by the Opal I rented...it is a second rate car. Also, I'm not real keen on Enterprise's like-for-like gas policy...it's hard to guess how much to put in when I'm returning the car to bring it back up to 3/4 full...I always end up overfilling.
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9,2
very reliable and professional
Points positifs : The staff at Enterprise are very reliable and professional. They didn't try hard to upsell me on all the extra coverages. And they picked me up! After several negative experiences with their competitor down in Eyre Square I will gladly pay a bit extra to rent from Enterprise.
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