Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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10,0
Points positifs : The car was quite new and very comfortable to drive!
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10,0
Points positifs : The staff were very friendly and helpful. There was no fuss, just signed for the pick up and away we went.
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6,4
Points négatifs : Really bad phone customer service. based on the USA and not much local knowledge or information. Local office doesn't answer the phone if you need support
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4,8
Points négatifs : When we came to pick up the car on thanksgiving, we were shocked to find out that there were no cars available, with 9 other groups ahead of us waiting for a car even though they also had a reservation. We were then told it could be hours before we got one. We had to drive all the way to collingwood for a family dinner and we almost missed it due to this inconvenience. It was nice that two free days were offered once we called and spoke with a manager. But after this experience, we are worried that this may happen again and do not want to have this happen again. We also never received an email confirming the free days that we were promised.
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2,0
Worst Experience
Points positifs : Nothing. Poor service.
Points négatifs : I booked the 7 passengers van for one week. Pick Up location: Willington Downtown. I called them 4 hours before pick up time. To my surprise, I was told that van is not available- we are sorry. I urged that we have one week vacation plan and I have guests from USA but no help. The only thing the cust. Rep. was repeating "we are sorry". I went to airport with the hope that someone will offer a solution. Again the agent refused to give a van initially citing that pick up location on your reservation is downtown. I had to fight to convince why I need the van. Finally I got the van but I had tonpay $250 more. - Why they did not call me in advance to inform us that van is not available? - Why did they charge $250 more? - Why the manager in downtown did not offer alternate solution? Worst experience with Alamo.
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9,6
Points positifs : The gentlemen were most kind and incredibly helpful.
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9,6
Easy pickup easy droppoff.
Points positifs : Quick and easy. No line, car was ready. Convient way to drop off after working hours.
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8,0
Stressful after-hours drop off - poor signage in underground garage
Points négatifs : My pick up location in Montreal was unable to give me specific information about the Toronto after hours drop off, but said it would be straightforward. That was not my experience. The drop off at 200 Wellington West was poorly marked. The signage disappeared suddenly and I had a lot of difficulty figuring out where to leave the car. I kept circling the garage in my car but was unable to find anything. Finally, I parked and walked around all of P2 to find the spot. As a single woman by myself, walking around P2 at night felt very unsafe. When I found the spot for Alamo renters, I was then confused about the key drop off. The only key drop off box in the area was labelled National and Alamo was not mentioned. Again, I walked around the underground garage to find it. I finally figured out that I was meant to leave the key for my Alamo rental in the National drop off box. I recommend that the signage for after hours drop offs be improved.
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2,0
Cancelled my booking, gave me lower class car at the higher rate
Points positifs : Best part was when it ended.
Points négatifs : The dealer cancelled my booking without making any attempt to contact me. When i arrived, no one was in the office. The dealer revived the booking but gave me a lower class car at the higher rate, saying he had no other cars. The corolla was filthy inside with food stains. The drop off destination on the website apparently didn't exist any more so i had to deliver across town at additional cost and effort (Had to keep the car overnight). I later discovered this to be a lie, with the drop off across the street to my accommodation.
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10,0
Points positifs : Services by Alamo personnel
Points négatifs : Service & low processing fee for tolls
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8,0
Friendly Personnel
Points positifs : Clear explanation
Points négatifs : Cheap tollways processing fee
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6,0
Points négatifs : when I asked the counter staff on arrival in Toronto about a return drop off down town rather than at the airport (as my travel plans had changed at the last minute) I was told it would be a $200 added cost so had to drive to the airport & take UP & TTC & GO train i.e. adding a couple of hours & $ to my trip I told my travel agent, who contacted Alamo & told me there was in fact NO drop off cost for a return downtown Toronto rather than the airport re the counter staff I'd say train them better, give them resources to look up answers or suggest they find other jobs ...
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10,0
Points positifs : The car was quite new and very comfortable to drive!
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10,0
Points positifs : The staff were very friendly and helpful. There was no fuss, just signed for the pick up and away we went.
avis de
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9,6
Points positifs : The gentlemen were most kind and incredibly helpful.
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9,6
Easy pickup easy droppoff.
Points positifs : Quick and easy. No line, car was ready. Convient way to drop off after working hours.
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10,0
Points positifs : Services by Alamo personnel
Points négatifs : Service & low processing fee for tolls
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8,0
Stressful after-hours drop off - poor signage in underground garage
Points négatifs : My pick up location in Montreal was unable to give me specific information about the Toronto after hours drop off, but said it would be straightforward. That was not my experience. The drop off at 200 Wellington West was poorly marked. The signage disappeared suddenly and I had a lot of difficulty figuring out where to leave the car. I kept circling the garage in my car but was unable to find anything. Finally, I parked and walked around all of P2 to find the spot. As a single woman by myself, walking around P2 at night felt very unsafe. When I found the spot for Alamo renters, I was then confused about the key drop off. The only key drop off box in the area was labelled National and Alamo was not mentioned. Again, I walked around the underground garage to find it. I finally figured out that I was meant to leave the key for my Alamo rental in the National drop off box. I recommend that the signage for after hours drop offs be improved.
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8,0
Friendly Personnel
Points positifs : Clear explanation
Points négatifs : Cheap tollways processing fee
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6,4
Points négatifs : Really bad phone customer service. based on the USA and not much local knowledge or information. Local office doesn't answer the phone if you need support
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4,8
Points négatifs : When we came to pick up the car on thanksgiving, we were shocked to find out that there were no cars available, with 9 other groups ahead of us waiting for a car even though they also had a reservation. We were then told it could be hours before we got one. We had to drive all the way to collingwood for a family dinner and we almost missed it due to this inconvenience. It was nice that two free days were offered once we called and spoke with a manager. But after this experience, we are worried that this may happen again and do not want to have this happen again. We also never received an email confirming the free days that we were promised.
avis de
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2,0
Worst Experience
Points positifs : Nothing. Poor service.
Points négatifs : I booked the 7 passengers van for one week. Pick Up location: Willington Downtown. I called them 4 hours before pick up time. To my surprise, I was told that van is not available- we are sorry. I urged that we have one week vacation plan and I have guests from USA but no help. The only thing the cust. Rep. was repeating "we are sorry". I went to airport with the hope that someone will offer a solution. Again the agent refused to give a van initially citing that pick up location on your reservation is downtown. I had to fight to convince why I need the van. Finally I got the van but I had tonpay $250 more. - Why they did not call me in advance to inform us that van is not available? - Why did they charge $250 more? - Why the manager in downtown did not offer alternate solution? Worst experience with Alamo.
avis de
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2,0
Cancelled my booking, gave me lower class car at the higher rate
Points positifs : Best part was when it ended.
Points négatifs : The dealer cancelled my booking without making any attempt to contact me. When i arrived, no one was in the office. The dealer revived the booking but gave me a lower class car at the higher rate, saying he had no other cars. The corolla was filthy inside with food stains. The drop off destination on the website apparently didn't exist any more so i had to deliver across town at additional cost and effort (Had to keep the car overnight). I later discovered this to be a lie, with the drop off across the street to my accommodation.
avis de
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6,0
Points négatifs : when I asked the counter staff on arrival in Toronto about a return drop off down town rather than at the airport (as my travel plans had changed at the last minute) I was told it would be a $200 added cost so had to drive to the airport & take UP & TTC & GO train i.e. adding a couple of hours & $ to my trip I told my travel agent, who contacted Alamo & told me there was in fact NO drop off cost for a return downtown Toronto rather than the airport re the counter staff I'd say train them better, give them resources to look up answers or suggest they find other jobs ...
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