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2,0
Worst Experience
Points positifs : Nothing. Poor service.
Points négatifs : I booked the 7 passengers van for one week. Pick Up location: Willington Downtown. I called them 4 hours before pick up time. To my surprise, I was told that van is not available- we are sorry. I urged that we have one week vacation plan and I have guests from USA but no help. The only thing the cust. Rep. was repeating "we are sorry". I went to airport with the hope that someone will offer a solution. Again the agent refused to give a van initially citing that pick up location on your reservation is downtown. I had to fight to convince why I need the van. Finally I got the van but I had tonpay $250 more. - Why they did not call me in advance to inform us that van is not available? - Why did they charge $250 more? - Why the manager in downtown did not offer alternate solution? Worst experience with Alamo.
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9,6
Points positifs : The gentlemen were most kind and incredibly helpful.
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8,0
Stressful after-hours drop off - poor signage in underground garage
Points négatifs : My pick up location in Montreal was unable to give me specific information about the Toronto after hours drop off, but said it would be straightforward. That was not my experience. The drop off at 200 Wellington West was poorly marked. The signage disappeared suddenly and I had a lot of difficulty figuring out where to leave the car. I kept circling the garage in my car but was unable to find anything. Finally, I parked and walked around all of P2 to find the spot. As a single woman by myself, walking around P2 at night felt very unsafe. When I found the spot for Alamo renters, I was then confused about the key drop off. The only key drop off box in the area was labelled National and Alamo was not mentioned. Again, I walked around the underground garage to find it. I finally figured out that I was meant to leave the key for my Alamo rental in the National drop off box. I recommend that the signage for after hours drop offs be improved.
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2,0
Cancelled my booking, gave me lower class car at the higher rate
Points positifs : Best part was when it ended.
Points négatifs : The dealer cancelled my booking without making any attempt to contact me. When i arrived, no one was in the office. The dealer revived the booking but gave me a lower class car at the higher rate, saying he had no other cars. The corolla was filthy inside with food stains. The drop off destination on the website apparently didn't exist any more so i had to deliver across town at additional cost and effort (Had to keep the car overnight). I later discovered this to be a lie, with the drop off across the street to my accommodation.
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10,0
Excellent
Points positifs : We got a free upgrade from an SUV to a Dodge Challenger. Car was clean, the process was fast. Would definitely rent again from them.
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9,6
Points positifs : Again, employees were very helpful.
Points négatifs : Drop off location not well marked so that it was difficult to find, even with exact directions.
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10,0
Points positifs : Excellent service at the desk, pickup and return
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2,0
Appalling experience
Points négatifs : The rental agent was rude, disrespectful and had a chip on his shoulder. I would never rent with Alamo or any of its affiliate companies again. The agent tore up our rental agreement and would not even allow us to take our booked rental car because we arrived over 3 hours after our scheduled pick up time (despite the fact that the car was available and no one else had tried to book it). He was on a power trip and was more concerned with being right than offering customer service. Just appalling.
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10,0
Points positifs : Alamo is reliable and they don't rob their customers. Alamo is great throughout the country.
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10,0
Flawless Cross Border Rental
Points positifs : I rented from Alamo, but picked up from their share partner National in Toronto city. I was hesitant about renting a car and crossing the border into the USA but the whole trip was flawless. I returned the car to Buffalo without any problems.
Points négatifs : Since there were no US vehicles, I drove a Nissan Sentra with Ontario plates. You need to be aware that Canadian cars don't use the imperial system, everything is in metrics. So when Google says 'drive for 14 miles', you do have to make some calculations.
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9,2
Points positifs : That I was able to get a car in my area LOL
Points négatifs : That I was charged weekend rate for Monday and Tuesday (pick up was Sunday)
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10,0
Excellent customer service!
Points positifs : They were very helpful! Excellent check in! Thanks
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9,6
Points positifs : The gentlemen were most kind and incredibly helpful.
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10,0
Excellent
Points positifs : We got a free upgrade from an SUV to a Dodge Challenger. Car was clean, the process was fast. Would definitely rent again from them.
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9,6
Points positifs : Again, employees were very helpful.
Points négatifs : Drop off location not well marked so that it was difficult to find, even with exact directions.
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10,0
Points positifs : Excellent service at the desk, pickup and return
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10,0
Points positifs : Alamo is reliable and they don't rob their customers. Alamo is great throughout the country.
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10,0
Flawless Cross Border Rental
Points positifs : I rented from Alamo, but picked up from their share partner National in Toronto city. I was hesitant about renting a car and crossing the border into the USA but the whole trip was flawless. I returned the car to Buffalo without any problems.
Points négatifs : Since there were no US vehicles, I drove a Nissan Sentra with Ontario plates. You need to be aware that Canadian cars don't use the imperial system, everything is in metrics. So when Google says 'drive for 14 miles', you do have to make some calculations.
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9,2
Points positifs : That I was able to get a car in my area LOL
Points négatifs : That I was charged weekend rate for Monday and Tuesday (pick up was Sunday)
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10,0
Excellent customer service!
Points positifs : They were very helpful! Excellent check in! Thanks
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2,0
Worst Experience
Points positifs : Nothing. Poor service.
Points négatifs : I booked the 7 passengers van for one week. Pick Up location: Willington Downtown. I called them 4 hours before pick up time. To my surprise, I was told that van is not available- we are sorry. I urged that we have one week vacation plan and I have guests from USA but no help. The only thing the cust. Rep. was repeating "we are sorry". I went to airport with the hope that someone will offer a solution. Again the agent refused to give a van initially citing that pick up location on your reservation is downtown. I had to fight to convince why I need the van. Finally I got the van but I had tonpay $250 more. - Why they did not call me in advance to inform us that van is not available? - Why did they charge $250 more? - Why the manager in downtown did not offer alternate solution? Worst experience with Alamo.
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2,0
Cancelled my booking, gave me lower class car at the higher rate
Points positifs : Best part was when it ended.
Points négatifs : The dealer cancelled my booking without making any attempt to contact me. When i arrived, no one was in the office. The dealer revived the booking but gave me a lower class car at the higher rate, saying he had no other cars. The corolla was filthy inside with food stains. The drop off destination on the website apparently didn't exist any more so i had to deliver across town at additional cost and effort (Had to keep the car overnight). I later discovered this to be a lie, with the drop off across the street to my accommodation.
avis de
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2,0
Appalling experience
Points négatifs : The rental agent was rude, disrespectful and had a chip on his shoulder. I would never rent with Alamo or any of its affiliate companies again. The agent tore up our rental agreement and would not even allow us to take our booked rental car because we arrived over 3 hours after our scheduled pick up time (despite the fact that the car was available and no one else had tried to book it). He was on a power trip and was more concerned with being right than offering customer service. Just appalling.
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