Hôtels - Toronto

Great location. It's right downtown and is within walking distance of everything. Staff was polite enough.

Walls are paper thin. You hear everything. They charge WiFi per device, not per room. Rooms are very small. No Windows to see out into the city. Have to park at least a block away. Bed and pillows very uncomfortable.

Location, location, location. So close to Rogers Center, Union Station, Hockey Hall of Fame and more. Room was nicely decorated, hard wood floors are a plus, Room has everything we needed, working A/C, LCD panel TV, good shower. Good price found via Kayak,

I haven't slept in a single bed since I was a kid. While the bed size never bothered my sleep it was small. Wife slept in the other single bed! View of the building across was not great. Elevators seemed to be only working one at a time and slow no matter what.

The hotel is poorly managed. The staff appear to be helpful at first, but it seems like they are understaffed. There were many miscommunications between the staff when we asked questions to different people we got many different answers. We were told by the front desk we could eat outside food (snacks) in an area with table close to the pool. A server from the bar came almost immediately and told us we could not. When we explained to him, his response was that the front desk doesn't know what they're talking about, (maybe she's new? was his response) When we explained what happened to the front desk, one person appeared visually upset (was it the bald guy?! was her question to me), another person directed us to an area in the rear of the pool where there were benches. It was the front area of another hotel or condo! I found the staff unprofessional. The location was also poor in relation to downtown. We did not have a good experience. I would not recommend this hotel.

Location! Staff ! Parking!

Smallest room I have ever seen in a hotel!

Very nice facility

No continental breakfast

This hotel has such a luxurious feel and look about it. Class and style describe it. Beautiful hotel, extremely courteous staff and they're very professional too. We came for a romantic Valentine's Day and the Royal York delivered.

No radio in the room and the sensor-controlled mini bar, but that's no biggie.

Liked everything

My favorite part was the steam room.

The elevator was broken at the time but they were trying to fix it asap

Ok

Not. Very clean

Nothing

I asked for s king bed, they gave me 2 doubles, they did not accommodate me by upgrading my room. They gave me a $30 breakfast voucher which did not even cover half my meal because the food was so expensive. The food was gross. The service at the restaurant was crap. I would never stay there again .

I loved swimming in the pool during a snow storm. The location was convenient and directly on the PATH. Staff were cordial and professional, though altogether the atmosphere was rather sterile. The price was fair.

- Walking distance to many restaurants and entertainment - Staff was very attentive and helpful - Easy access to underground parking

- Rooms were out-dated (carpet, wallpaper, etc) - Parking was $28+tax each night

Great location, great staff at the restaurant/cafe, easy access to parking

Reception staff could've been friendlier, bathroom was a bit dated

L'emplacement au coeur de la ville est fabuleux, proche de tous les lieux à visiter. Les chambres sont bien décorées et agréables.

Le système de climatisation est bien trop bruyant.

Will never stay at that hotel again!  There was an ironing board but no iron in the room.  the clerk on check in stated my credit card was rejected and I had to produce $50 to cover the authorization and since we had two rooms he then asked for a $200 dollar cash deposit.  While at the desk I called by credit card company and asked why my card was rejected and was told the amount the clerk just placed on my card was authorized and that I had more than enough funds available to me.  Neither I nor the credit card card company understood why the clerk wanted me to pay cash and why he was stating my card was being rejected.  This hotel need to ensure it's employees have integrity and are trustworthy.

This hotel is a good place to stay--clean, well cared for, and good size for the price. Location near the airport is good. Shuttle to and from the airport easy to obtain and at no cost. Counter staff were very helpful in answering all my questions. Was able to leave my car parked there for a small fee while I attended a convention downtown for the week and then returned to the Radisson at the end of the week. I recommend this hotel to all.

Good location and quality

Too expensive, no wifi and no breakfast included. I got the WIFI but I had to negociate with the manager.

David at desk was very polite accommodating and efficient. Went out of way to answer questions. even added perqs without my asking!

We purchased 2 nights because we thought it was a four star hotel. It barely made three in my estimation.

The room was small and drably furnished. It looked old and overused. Bath area also tiny. Just not up to quality standards.

Location andstaff.

Cost

The price was acceptable

The staff was bad, the walls were paper thin and the bed was a rock. I waited at the restaurant bar for a $7 for 20 minutes. I finally gave up, went upstairs to order room service. Nobody answered and it went to a voicemail NOT to take my order, but to leave my room number and name for them to call me back. After 1 hr of no calls I finally gave up on dinner.

Took more than an hour and a half from time I called them for airport pickup to the time they actually dropped me off at the hotel. Hotel room stunk of tobacco even though it was a non-smoking room. Relatively dirty facility. Restaurant was closed by the time I arrived due to their delay and no other food available in the area.

-friendly staff -location -free continental breakfast -nice view of downtown -comfortable room -gym -room includes microwave and mini fridge

-the plumbing wasn't working for approx. 3-4 days and I stayed there for one week -walls aren't very sound-proof -if you have to leave early in the morning to do something, it can be hard to find your way out at first through the closed mall

Good deal for the value, the room was huge, clean and the hotel was much more than it looked.

The location felt a little sketchy and so was the neighborhood/parking area.

The staff in the restaurant and maid staff were really nice. There was a breakfast buffet every day. Complimentary water. The room was good sized and nice looking. Mini fridge and microwave were useful. Was within walking distance to many places. The gym there was okay.

Cable tv sucked. Some of the channels were stuck or didn't have sound. Wifi went in and out. The breakfast buffet is just the same thing every day. They should mix it up a little, like french toast one day and waffles the next. The couch and original pillows on the bed were really hard. Had to request other pillows to sleep on.

Had a great time visiting Toronto and our stay at The Grand Hotel exceeded our expectations. This hotel is located in what I think is a perfect location, within 5 blocks of Young / Dundas square (the times square of Toronto) which is right across from the Eaton Centre. The subway takes you right down to Rogers stadium and the CN Tower, or you can easily walk it. Location 5 plus, hotel 5 plus, facilites 5 plus. Would definately stay there again. We took the paid upgrade to a 2 bedroom suite and stayed there with my brother and wife. It was a two storey suite - lots of room for everyone to spread out.

Room was clean bright and comfortable, staff was professional courteous and quick.

Parking was an issue, went to a ballgame and left after the game. Vehicle was left in parking lot at hotel took me over 35 minutes to exit lot. Restaurant at hotel is beautiful but not family orientated.

Staff were extremely helpful and friendly. Great location on the waterfront & boardwalk. Within walking distance of the Metro Toronto Convention Centre (5 - 10 min) and Union Station (10-12 min). Spacious, bright rooms with very comfortable beds. Proxmity to restaurants i.e. full service restaurant on the fifth floor, coffee shop in the lobby, Sports bar and doughnut shop in the same building and near to two brewhouses/restaurants.

Nothing really.