Réservez une voiture de location chez Avis à Toronto

Points positifs : On May 2nd, I filled up the car at 8: 52 am at 537 Keele St west as the car needed to be filled up and I am required to show a receipt that I filled up the car as per the contract agreement. Please see attachment 3 for the receipt and proof of the time of filling up the car. At 9:00 am I returned the car. The same sign was on the door that said that the attendant was away for 15 minutes but unfortunately, I could not wait as I had an urgent appointment and I really need to leave on time. Since there was no one there, I had no choice but to leave the car. There are cameras all over the premise of this AVIS location that can verify I was there on time. I attempted to call the office to let them know I left the car, because I had an urgent very urgent appointment to get to.  I finally received a call from AVIS at 9: 13 am, the same salesperson from this AVIS location called me and said that I left the car overnight and that it was damaged. This tells me that he was not there until that specific time or else he would have seen that I just returned the car and I have the receipt of when I filled up the car to prove it. I headed back to the location AVIS 3193 Dundas St W) at 9:19 am to try to figure out what had happened. The attendee insisted I was not there at 9 am. He then proceeded to demand I pay for the scratch on the car. The attendee continued to intimidate me and said that he would call the police, he also said that if I did not sign the documents that he would write down I refused to pay which would cause me even more money. I insisted that he provide me this paper work (which I have) and allow me time to review the paper work before signing anything. It was very hard for me to even ask for time to review the paper work, as he was extremely upset and I was in tears but I knew I had to review anything before signing it, given that he clearly already lied to me as I was clearly there at 9 am having just filled up the car. I have also attached a video of the car showing the front scratch and its significant damage that he said was ok before I even rented the car and also showing the back scratch that he says I caused although it was not there at 9 am when I returned the car.

Points négatifs : Drop off at YHM was difficult and there was no signage or information or even a person to direct.

Points positifs : Staff was nice.

Points négatifs : The pick up was very difficult. The office was very hard to find. The Shuttle bus never picked us up. We had to take a $15 taxi from the airport. We could have had much better instructions from kayak.

Points positifs : Pick up awful counter staff very unfriendly

Points négatifs : Unless you are in the neighborhood go elsewhere

Points positifs : I've dealt with the guy working the counter in the past. It's always quick and friendly.

Points négatifs : I ordered an intermediate car and ended up with an SUV which caused fuel costs to be higher than anticipated. I had to sign a form indicating I wouldn't smoke in the vehicle, but someone had obviously smoked in it previously and it stank.

Points positifs : The rental was cancelled because when I got there the agent produced an invoice for well over $200, including a $50 surcharge for dropping off the car at a different location, which was already supposed to be included in the original booking

Points négatifs : The cost of rental should exactly match the quoted rate, which was far far different. I subsequently booked through Expedia and went to Hertz, whose quotation was within $2.00 of the final invoice.

Aggressive Staff

Points positifs : Pickup was great, the car was perfect and everything went smoothly. Usually I haven't had any issues with Avis, the problem lies with this individual location.

Points négatifs : Dropoff was a nightmare - coming up Spadina at 4:45pm in Sunday traffic can be challenging so we called the store to let them know we may be 2 minutes late to which we received an aggressive response essentially saying "I don't care, if you are not back by 5pm, you'll be charged another day - not my problem." When we got into the parking garage at 4:57pm there were 3 or 4 others in the exact same situation. Chaos. The attendant in the garage was also unhelpful and wouldn't respond to me asking if this counts as an on-time drop-off. I rushed up to where the office is located (along with a woman who was looking to pick-up, and a family that were as confused as I was) and at 5pm on the button we got to the door and it was locked. Absolutely awful customer service - I won't be going back.