Réservez une voiture de location chez Europcar à Toronto

Never picked up

Points positifs : Called numerous times but the company was unavailable to pick up from the airport leaving stranded.

Bullied and Scammed

Points positifs : Nothing at all

Points négatifs : Your Discount Car Rental location didn't have any cars, saying they had rented out 30 the day before and none came back. So I sat there with others for an hour being told "15 minutes till we take you to another location with cars" Turns out the other location is a really poor rental company named Advance Car and Truck Rental (Google 2 star rating with reviews of customers being bullied) that just happens to have the cars we need.. I'm pretty sure they have an agreement going on between the two because its too convenient and this other place wouldn't survive without Discount dumping customers on them. To sum it up, they told me to drop the car off whenever I wanted at Discount and they'd get it in the morning. My contract with them says I have it until 7:25am. They called me 4 times during dinner to threaten me to bring it back to their location by 11pm, or they will keep calling and start charging my credit. So not only did I miss Thanksgiving thanks to all of this, but now I'll have to dispute their "Upcharges" with my credit company. And quite frankly, because of how this was all handled, I'm never going to book with your company again, and I'll never recommend anyone I know book with you either. Sorry to say, but these guys were so rude and threatening on the phone and in person(shoving me out of the way when I dropped off the car) that I'm completely turned off of going through your company.

Europcar is the biggest scam

Points négatifs : I arrived and they offered to rent me the car I had booked for $551 for $2900. This company needs to be sued for fraud and misrepresentation. Their customer service was evil and at the same time they had no office in Toronto. They did not rent me a car in the end because I refused to pay 6x the original price.

Cancelled Car rental without notification

Points positifs : Nothing. Worst.

Points négatifs : Landed in Toronto all the way from Edmonton. Went to discount car rental dealership by taxi( they supposed to provide suttle but they don’t) . Found that they canceled reservations without any reason. No notifications nothing( they rent car to different person on higher price). Rent a car for one week. Treat me very bad. No help nothing. Talk rudely (even it’s there fault). Spent 3 hours but no luck and no reason, no response. Need to rent a car from other company as everything was planned for my vacation. Ended with paying $500 instead of $130 for one week car rental plus waste my day for vacation plus all this hassle.

Points négatifs : You canceled my booking. The rental was with Dollar and Europcar as you mentioned. Overall, this cost me over 500 CAD extra.

Worst place to rent

Points positifs : Nothing

Points négatifs : They didn’t have my car. They said they transferred my order a couple of days I had to pick it up and they said the transfer did not get through. So I had no car. I had to call all the car rentals to find myself another vehicle. I will never rent from them!!

Points positifs : The people there are excellent. Very helpful. Pickup was not good but drop off was good. Were told we had to take a train to pick up, also did not have the car I ordered and had to take a mid size when I booked a full size

COMPLETE FAILURE

Points négatifs : We landed at Toronto Airport about 90mins later than scheduled (about 2030) due to flight delays, and when I called Europcar they said they didn't have a vehicle for me! It's December 20th, and he's telling me it's a busy time of year, and I said I knew that, that's why I reserved an SUV! He said he's expecting cars in a COUPLE HOURS!! Completely unacceptable! I'm still waiting for his phone call actually, a week later! I had to scramble and get a much more expensive rental at the airport counter which I was very thankful to get from Alamo. Thanks ALAMO, you're the greatest!

Jamais ramassé

Points positifs : Appelé de nombreuses fois, mais la société n'était pas disponible pour aller chercher à l'aéroport en laissant le toron.

Europcar est la plus grande escroquerie

Points négatifs : Je suis arrivé et ils m'ont offert de me louer la voiture que j'avais réservée pour 551 $ pour 2900 $. Cette société doit être poursuivie pour fraude et fausse représentation. Leur service à la clientèle était mauvais et en même temps ils n'avaient pas de bureau à Toronto. Ils ne m'ont pas loué une voiture à la fin parce que j'ai refusé de payer 6 fois le prix d'origine.