Réservez une voiture de location chez Dollar à Toronto

Points positifs : Nothing. I was unable to retrieve the car.

Points négatifs : I made a reservation Dollar pickup at 330 Front Street in Toronto. When I arrived at that location I was told my reservation was to be picked up at 1245 Danforth Ave. I showed them my reservation confirmation that indicated my reservation was for 330 Front st, but the CS rep at Front st told me there was nothing they could do and there was no car available for me. Danforth location was a half hour away and closed. I spoke with Dollar 800 number and it appeared to me their system is incorrect. The CS rep was trying to explain to me there are 2 “330 front street locations; one in Danforth and one 330 front st West (where I was). I had to explain there are not 2 “330 Front Streets” and the store rep had already told me the address for Dantforth was 1245 Danforth Ave. The phone rep realized this was the issue that somehow these 2 locations are linked as 1 in their system is the best I could tell what was happening. The only thing he could do at this point was offer me a pickup at the airport which was an impossibility for me. To summarize; I made a reservation for 330 Front st, showed up on time to pick it up, had 2 points of confirmation indicating my pick-up was at 330 front st and was told by dollar my reservation was for 1245 Danforth Ave in their system. I have no emails indicating anything about Danforth Ave as a pick-up location. Unable to secure a car from Dollar, I was very fortunate to find and book a last minute rental from another company. Overall an extremely frustrating experience as Dollar could not honor the reservation I made and could not provide me with an explanation as to what occurred to cause the error.

Points positifs : Location is convenient

Points négatifs : They did not seem to be well organized, they had only one attendant and I had to wait a while because they had to go and fill up the gas tank of the person who was being helped before me because it only had a quarter tank of gas left. The car also had scratches and did not seem to be in the best working order. They also make you fill up you tank within a 5 km radius before returning the car.

Points positifs : When I arrived to pickup my rental, the car had been given away to somebody else and they had no vehicles left for me. I had booked a week in advance specifically because it was a holiday weekend so there is no excuse for this. I missed a family gathering because of this problem.

Points négatifs : They could have kept a car available for me as per my rental agreement.

Points négatifs : Customer service

Points négatifs : When i came to drop off the car, parking lot was full. Ended up wasting 1 hr talking to customer support.

Points positifs : Amazing cost benefit. The problem is that they gave me a car that was good but I noticed that the back right tire was a little soft when I picked it up. After half hour driving it was totally flat. Lost time and energy, and delayed my trip for changing it.

Points négatifs : The guy in the return counter did not believed in me and opened an investigation over this case. I hope that they find out that the tire had an internal issue. I should get paid back for this, not the opposite.