Réservez une voiture de location chez Hertz à Toronto

Points négatifs : I cancelled my rental car less than 24 hours after because I found a better deal. Trying to get a refund from Hertz was the most frustrating thing I have experienced. I received mixed information from multiple reps at the company and no one could confirm that I was getting my refund. It took multiple calls and lots of complaining to finally get confirmation that I would receive my refund.

Points positifs : The car was extremely stained I took pictures, please send me the place I can send the pictures

Points négatifs : Car should have been shampooedand seat covers should have been provided

Points positifs : The car was very clean and in good working order. The location, for me at least, at 20 Bloor Street is very convenient.

Points négatifs : Based on my personal experience, this Hertz location did not have good customer service skills which made it difficult to find the pick-up location and figure out drop-off (clear instructions should be given by the front desk staff). Front desk clerk seemed to only want to give the bare minimum amount of information and so I had trouble finding the parking garage and then dropping off the car because I either wasn't given the instructions or the ones I were given were not very clear. For example they did not tell me that I had to drop-off the car at a different entrance than the one I exited from so I was wandering around the wrong parking garage for a while. If there was not a parking attendant I probably would not have been able to figure out where the parking garage entrance for rental drop offs was as it is quite small and partially obscured at the moment because of construction in the area. Also the drop arms to the Hertz parking area if you're dropping off after hours don't automatically open so you have to carefully maneuver between them to get in. I don't know how larger cars manage it but judging by the duct tape on the drop arms they don't.

Points positifs : The SUV was clean, the booth person was courteous and tried to be helpful

Points négatifs : The correct vehicle could have been supplied (we needed a mini van, we got an SUV - insufficient space); the rear seat was inoperable (I had to fix myself, lost 45 minutes); very poor customer service - we were told to contact customer service and they never returned our call, very poor experience with Hertz

Points positifs : The staff on drop off was super rude and unhelpful

Points négatifs : We were charged a full two days for a one day rental