Voitures de location à Héraklion

2 succursales à Héraklion

╳

Avis sur Enterprise

Agences

Enterprise

Agences à Héraklion

45 Ikarou Ave

+30 281 034 4076

Heraklion Nikos Kazantzakis

+30 281 022 6002

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Avis de Enterprise à Héraklion

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Positifs
Neutres
Négatifs

8,8

Points positifs : Staff was helpful and friendly. A smile and a friendly attitude toward the staff, in spite of flight delays and long lines and an airport terminal with no amenities, goes a long way. They've likely been dealing with grumpy, disheveled travelers all. Day. Long.

Points négatifs : My husband and I have twice rented twice from the Heraklion Airport location, and both times they have seemed understaffed... an extra employee or two would go a long way toward improving wait times and the overall customer experience.

Avis laissé le juil. 2019

avis de
2,0

Points positifs : The guy at the desk was polite when he said they did not have my reservation

Points négatifs : There was not a car available, I had to find a different company. So the experience was aweful

Avis laissé le sept. 2017

avis de
10,0

Excellent service; picked us up, dropped us off, decent rate

Points positifs : People were fast and efficient. Prices were competitive. Car was in excellent shape.

Avis laissé le août 2017

avis de
2,0

Points positifs : Nothing

Points négatifs : When I arrived to get my car the price doubled they told me insurance and bla bla bla and i kept two hours serching for another car

Avis laissé le oct. 2016

avis de
2,0

Horrible

Points positifs : Nothing

Points négatifs : The car advertised was supposed to hold 5 and 5 bags. The car available- largest they had- held 4 and one bag. Could not accommodate our family. They said this was the fault of kayak, not enterprise. Obviously we could not take this car. We ended up in a much larger and better car from Hertz that was also substantially less expensive. Do not trust this site's description of vehicles overseas!!!

Avis laissé le août 2016

avis de
10,0

Excellent service, ils sont venus nous chercher et nous déposer, tarif correct

Points positifs : Les employés étaient rapides et efficaces. Les prix étaient très intéressants. Voiture en excellent état.

Avis laissé le août 2017

avis de

8,8

Points positifs : Staff was helpful and friendly. A smile and a friendly attitude toward the staff, in spite of flight delays and long lines and an airport terminal with no amenities, goes a long way. They've likely been dealing with grumpy, disheveled travelers all. Day. Long.

Points négatifs : My husband and I have twice rented twice from the Heraklion Airport location, and both times they have seemed understaffed... an extra employee or two would go a long way toward improving wait times and the overall customer experience.

Avis laissé le juil. 2019

avis de
10,0

Excellent service; picked us up, dropped us off, decent rate

Points positifs : People were fast and efficient. Prices were competitive. Car was in excellent shape.

Avis laissé le août 2017

avis de
10,0

Excellent service, ils sont venus nous chercher et nous déposer, tarif correct

Points positifs : Les employés étaient rapides et efficaces. Les prix étaient très intéressants. Voiture en excellent état.

Avis laissé le août 2017

avis de

2,0

Points positifs : The guy at the desk was polite when he said they did not have my reservation

Points négatifs : There was not a car available, I had to find a different company. So the experience was aweful

Avis laissé le sept. 2017

avis de
2,0

Points positifs : Nothing

Points négatifs : When I arrived to get my car the price doubled they told me insurance and bla bla bla and i kept two hours serching for another car

Avis laissé le oct. 2016

avis de
2,0

Horrible

Points positifs : Nothing

Points négatifs : The car advertised was supposed to hold 5 and 5 bags. The car available- largest they had- held 4 and one bag. Could not accommodate our family. They said this was the fault of kayak, not enterprise. Obviously we could not take this car. We ended up in a much larger and better car from Hertz that was also substantially less expensive. Do not trust this site's description of vehicles overseas!!!

Avis laissé le août 2016

avis de

dès 19 €/jour

Classé n°2

Europcar

7,5 Bien (366 avis)

2 succursales à Héraklion

╳

Avis sur Europcar

Agences

Europcar

Agences à Héraklion

97, Ikarou Str

+30 281 039 0481

Meeting Point

+30 281 022 5150

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Avis de Europcar à Héraklion

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Positifs
Neutres
Négatifs

4,0

Pushy & Rude

Points négatifs : Lady checking us in was pushy and rude. The car’s power steering belt was loose and would often squeak loudly

Avis laissé le sept. 2018

avis de
3,6

Avoid this Europcar office

Points négatifs : Avoid this Europcar office. Like a previous reviewer, they also gave me the hard sell on the insurance (when I already had my own coverage). As for the car, they supposedly gave me an upgrade to a larger one (I actually deliberately requested a smaller car for the narrow roads of Crete and I explained that to them). The larger car turned out to be a total mess. The car already had scrapes and scratches all over, the rubber moulding around the driver's side door was falling out, the light on the passenger door was falling out, and after driving around 25km the check engine light came on with a message to get the engine serviced. When I returned it at night-time, they went over the car in detail with a flashlight and blamed me for one of the scratches which was already there (among the many scrapes). I don't think they gave me the "upgrade" out of kindness ...

Avis laissé le sept. 2018

avis de
2,0

The worst rental service I ever encountered

Points négatifs : DO NOT RENT FROM EUROPCAR IN CRETE!! EVER! Upon arrival to rent the car, the representative wanted to sell us their own insurance for the car, at 220 EUR. As I already purchased insurance from Kayak, I informed the representative that I don't need their insurance. He started arguing on this, and informed that that I will need to pay 2500 EUR deposit for the car in this case, because they don't recognize the insurance I bought, even though I showed him all the documents, and as far as he is concerned I have no insurance, and therefore I need to deposit 2500 EUR. After some back and forth discussions, in which he continued to try to force me to buy their insurance, which I refused, I finally agreed to deposit 2500 EUR. Then upon checking back, he said that he can't accept that, and now he needs 4000 EUR for the deposit. At this point I was very upset, and didn't agree to go along with it. Then the representative told me that in this case they don't want to rent the car to me at all. Without any choice, I agreed to pay their 220 EUR for the insurance, paying double for insurance, but then the representative continued on the same stand and didn't want to rent the car to me. He used additional representatives over the phone and others to convince me that suddenly they don't have this car available for me, and used some lame excuse saying that I was late to the counter for more than an hour (because a delay in the flight). Eventually I couldn't continue to rent the car there. I went to other car rentals, one by one, and with luck Avis had the car that I needed for the duration for my vacation. I ended up paying almost 400 EUR more for the rental, and of course the insurance I bought from Kayak was unused. This was a terrible experience. My family had to wait for 2 hours until this issue was resolved, we missed lunch at the hotel, had a very bad start to our vacation, and only with luck we found the car we needed. The horrible representative's name is Anthony. I wouldn't recommend anyone to use Europcar in Crete at all. They provided the worst service possible.

Avis laissé le août 2018

avis de
2,0

Absolutely terrible

Points positifs : Nothing

Points négatifs : Upon arrival I tried to pick up my rental. The lady working the Europcar desk told me that since I did not have an “international drivers license” I was not allowed to rent a car from Europcar. Absolutely at NO TIME was I ever informed of this requirement. I’ve traveled to many countries and have never even heard of an “international drivers license.” Completely insane. Also, it was 11 PM and we were 2.5 hours away from our hotel. She did not care at all. Fortunately I was able to walk to enterprise and easily rent a car without an “international drivers license.” If I didn’t know any better I’d say she chose not to rent a car to me once she found out I was American. Never will try to rent from this pathetic company again.

Avis laissé le août 2018

avis de
2,0

International driver's license

Points positifs : Staff was friendly and apologetic about this new enforcement issue

Points négatifs : Apparently, in greece now the government is pushing for international driver's license before rental. Never needed it before so, maybe large highlighted warning notices should be displayed when renting on your site.

Avis laissé le juil. 2018

avis de
2,0

Points négatifs : europcar nul

Avis laissé le sept. 2016

avis de
2,0

Worse car experience ever

Points positifs : Absolutely nothing

Points négatifs : Attitude of staff at the time of hiring and return The actual car was a disgrace, the gear change was so 'loose' my wife couldn't drive it, underpowered The car radios controls had been painted out so couldn't see what to do to use it Staff on return were very aggressive

Avis laissé le sept. 2016

avis de
4,4

Beware of staff - they engage in hard sell of CDW

Points négatifs : I have an annual CDW excess insurance. On arrival at he Europecar desk I was rudely told that my insurance wouldn't cover any damage to the vehicle outside of an accident with another vehicle. When I asked how he knew this without reading the insurance schedule he continued to assert his position. When I acquiesced and purchased the Europecar insurance at €20 a day ( for which I received no schedule of coverage) his mood changed. I believe I was scammed. I will contacting Europcar directly about staff conduct.

Avis laissé le août 2016

avis de
3,2

cowboys

Points positifs : We did get the car we had booked, 5 door, air conditioning.

Points négatifs : The customer service was rude, threatening. They were furious that we would not buy their insurance for €130 telling us that the police would not help us in an accident and we would not be able to produce the paperwork needed for a claim. Other customers were being shouted at, the whole experience was a horrible start to our holiday. I will never use them again.

Avis laissé le août 2016

avis de
6,8

Crete experience

Points positifs : Very friendly staff who invited me into their office to sit down and go through the forms - no standing at a counter. On return, the check was very quick, efficient and friendly.

Points négatifs : Car was quite old, tatty and low powered (we ordered a 7 seater for 5 of us plus luggage). Had trouble getting up hills - was into second gear!

Avis laissé le juin 2016

avis de
3,6

Points négatifs : Full assurance à payer à l'arrivée..! du coup la voiture pour le séjour nous est revenue très chère. D'accord on avait une mégane cabriolet mais disque de frein usé à mon sens, clim qui ne fonctionnait pas vraiment, un clignotant qui ne fonctionnait pas... La sécurité n'est pas leur priorité alors que vu les routes (nous avons fait beaucoup de trajets) elle est primordiale.

Avis laissé le juin 2016

avis de

6,8

Crete experience

Points positifs : Very friendly staff who invited me into their office to sit down and go through the forms - no standing at a counter. On return, the check was very quick, efficient and friendly.

Points négatifs : Car was quite old, tatty and low powered (we ordered a 7 seater for 5 of us plus luggage). Had trouble getting up hills - was into second gear!

Avis laissé le juin 2016

avis de

4,0

Pushy & Rude

Points négatifs : Lady checking us in was pushy and rude. The car’s power steering belt was loose and would often squeak loudly

Avis laissé le sept. 2018

avis de
3,6

Avoid this Europcar office

Points négatifs : Avoid this Europcar office. Like a previous reviewer, they also gave me the hard sell on the insurance (when I already had my own coverage). As for the car, they supposedly gave me an upgrade to a larger one (I actually deliberately requested a smaller car for the narrow roads of Crete and I explained that to them). The larger car turned out to be a total mess. The car already had scrapes and scratches all over, the rubber moulding around the driver's side door was falling out, the light on the passenger door was falling out, and after driving around 25km the check engine light came on with a message to get the engine serviced. When I returned it at night-time, they went over the car in detail with a flashlight and blamed me for one of the scratches which was already there (among the many scrapes). I don't think they gave me the "upgrade" out of kindness ...

Avis laissé le sept. 2018

avis de
2,0

The worst rental service I ever encountered

Points négatifs : DO NOT RENT FROM EUROPCAR IN CRETE!! EVER! Upon arrival to rent the car, the representative wanted to sell us their own insurance for the car, at 220 EUR. As I already purchased insurance from Kayak, I informed the representative that I don't need their insurance. He started arguing on this, and informed that that I will need to pay 2500 EUR deposit for the car in this case, because they don't recognize the insurance I bought, even though I showed him all the documents, and as far as he is concerned I have no insurance, and therefore I need to deposit 2500 EUR. After some back and forth discussions, in which he continued to try to force me to buy their insurance, which I refused, I finally agreed to deposit 2500 EUR. Then upon checking back, he said that he can't accept that, and now he needs 4000 EUR for the deposit. At this point I was very upset, and didn't agree to go along with it. Then the representative told me that in this case they don't want to rent the car to me at all. Without any choice, I agreed to pay their 220 EUR for the insurance, paying double for insurance, but then the representative continued on the same stand and didn't want to rent the car to me. He used additional representatives over the phone and others to convince me that suddenly they don't have this car available for me, and used some lame excuse saying that I was late to the counter for more than an hour (because a delay in the flight). Eventually I couldn't continue to rent the car there. I went to other car rentals, one by one, and with luck Avis had the car that I needed for the duration for my vacation. I ended up paying almost 400 EUR more for the rental, and of course the insurance I bought from Kayak was unused. This was a terrible experience. My family had to wait for 2 hours until this issue was resolved, we missed lunch at the hotel, had a very bad start to our vacation, and only with luck we found the car we needed. The horrible representative's name is Anthony. I wouldn't recommend anyone to use Europcar in Crete at all. They provided the worst service possible.

Avis laissé le août 2018

avis de
2,0

Absolutely terrible

Points positifs : Nothing

Points négatifs : Upon arrival I tried to pick up my rental. The lady working the Europcar desk told me that since I did not have an “international drivers license” I was not allowed to rent a car from Europcar. Absolutely at NO TIME was I ever informed of this requirement. I’ve traveled to many countries and have never even heard of an “international drivers license.” Completely insane. Also, it was 11 PM and we were 2.5 hours away from our hotel. She did not care at all. Fortunately I was able to walk to enterprise and easily rent a car without an “international drivers license.” If I didn’t know any better I’d say she chose not to rent a car to me once she found out I was American. Never will try to rent from this pathetic company again.

Avis laissé le août 2018

avis de
2,0

International driver's license

Points positifs : Staff was friendly and apologetic about this new enforcement issue

Points négatifs : Apparently, in greece now the government is pushing for international driver's license before rental. Never needed it before so, maybe large highlighted warning notices should be displayed when renting on your site.

Avis laissé le juil. 2018

avis de
2,0

Points négatifs : europcar nul

Avis laissé le sept. 2016

avis de
2,0

Worse car experience ever

Points positifs : Absolutely nothing

Points négatifs : Attitude of staff at the time of hiring and return The actual car was a disgrace, the gear change was so 'loose' my wife couldn't drive it, underpowered The car radios controls had been painted out so couldn't see what to do to use it Staff on return were very aggressive

Avis laissé le sept. 2016

avis de
4,4

Beware of staff - they engage in hard sell of CDW

Points négatifs : I have an annual CDW excess insurance. On arrival at he Europecar desk I was rudely told that my insurance wouldn't cover any damage to the vehicle outside of an accident with another vehicle. When I asked how he knew this without reading the insurance schedule he continued to assert his position. When I acquiesced and purchased the Europecar insurance at €20 a day ( for which I received no schedule of coverage) his mood changed. I believe I was scammed. I will contacting Europcar directly about staff conduct.

Avis laissé le août 2016

avis de
3,2

cowboys

Points positifs : We did get the car we had booked, 5 door, air conditioning.

Points négatifs : The customer service was rude, threatening. They were furious that we would not buy their insurance for €130 telling us that the police would not help us in an accident and we would not be able to produce the paperwork needed for a claim. Other customers were being shouted at, the whole experience was a horrible start to our holiday. I will never use them again.

Avis laissé le août 2016

avis de
3,6

Points négatifs : Full assurance à payer à l'arrivée..! du coup la voiture pour le séjour nous est revenue très chère. D'accord on avait une mégane cabriolet mais disque de frein usé à mon sens, clim qui ne fonctionnait pas vraiment, un clignotant qui ne fonctionnait pas... La sécurité n'est pas leur priorité alors que vu les routes (nous avons fait beaucoup de trajets) elle est primordiale.

Avis laissé le juin 2016

avis de

dès 26 €/jour

Classé n°3

Ace

5,9 Correct (375 avis)

1 succursale à Héraklion

╳

Avis sur Ace

Agences

Ace

Agences à Héraklion

89 Ikarou Avenue

+30 281 181 0265

Tous les avis de Ace

Avis de Ace à Héraklion

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points négatifs : Did not allow me to rent with American drivers license. Said I needed international, while all of the rental companies allowed me to rent with just my American license.

Avis laissé le juil. 2019

avis de
2,0

Points positifs : Nothing. Absolutely nothing.

Points négatifs : They are cheating people and charging extra money ( almost twice in our case) at the pickup. Staff is rude. Location is not comfy. Will never use them again and no one should.

Avis laissé le juil. 2019

avis de
2,0

Didn't provide me a car

Points positifs : Not much. Staff was smiley

Points négatifs : They did not provide me with a car...my North American license was not accepted...(while It is everywhere else in Europe) Shuttle was unfindable. Poorly marked with another brand name. Phone on their site is inexact

Avis laissé le nov. 2018

avis de
2,0

Points positifs : Nothing they are no where to be found.

Points négatifs : Spend about a hour looking for them but they were no where to be found. Asked around and no one heard of them.

Avis laissé le août 2018

avis de
2,0

Beware in Crete - company is online only and fake!

Points négatifs : Took forever to find because they actually don’t exist in Crete. Then their contract is null and void because you are renting w a whole other company with different rules. Result is that I wasted 3 hours and then spent 4 more hours on a bus. Wasted a whole day because this fake rental company

Avis laissé le août 2018

avis de
2,0

Points négatifs : No shuttle. Did not find car rental place. Nobody at other desks knew about Ace. Had to rent from different agency. Very poor . Tried calling ace and priceline . On hold on over seas call...On my time. Will not use again.

Avis laissé le mai 2018

avis de
3,6

Points positifs : initial price

Points négatifs : could not find any contact at information upon arrival at HER airport. checked with locals who informed me that ace is actually gold car rental and helped me get transportation to gold rental office. phone number listed is not functional. was forced to buy exhorbitant insurance

Avis laissé le nov. 2017

avis de
7,6

Points positifs : Clean, well functioning car Very clear directions on how to get to the off-airport lot

Points négatifs : Wait for shuttle Higher price than quoted

Avis laissé le sept. 2017

avis de
6,4

Points négatifs : There was no indication of where ACE was once we arrived at the airport in Crete, Greece. I had to call the number to the US to inquire and then call another number in Greece to find out where to wait or go to get my rental - extremely poor. You guys need to fix this. Can't really say anything else about them since the rental was handled by another company and they were very very good.

Avis laissé le juil. 2017

avis de
3,6

Terrible booking

Points positifs : The Car worked well... first diesel and I loved it.

Points négatifs : The booking did not have the address for the car rental. Then i find out that there is no ACE Car rental on the island of Crete, we were staying. I assume ACE brokered the car rental to some 3rd party. It was incredibly frustrating trying to find out where to go to get my car. The booking confirmation had no address and the WRONG phone number. Finally to make this the absolutely worst experience I've ever had, the insurance that I bought through Kayak was not valid. I had to either leave a $2000 deposit for the car or purchase their insurance (which wasn't even an option online).

Avis laissé le oct. 2016

avis de
2,0

Outrageous scam of a service --caveat emptor

Points positifs : The quoted price

Points négatifs : Ace has outsourced their rentals on Crete to Gold Car. As soon as we arrived we knew we were in for it. They hold 1000 euros on your credit card as a deposit and also charge you upfront for a full tank of gas. They tell you they'll credit your card if you return the tank full and present a receipt showing the time stamp of the refill so that they know you didn't drive at all after refilling it. And that they'll remove the hold if you return the car without damage. Of course they try to sell an expensive additional insurance policy--the many items they say you'll have to pay for if you don't buy the additional policy include, among others, battery replacement and clutch failure! The contract also says they appreciate it if you can return the car in a reasonably clean condition. I meticulously documented every single scratch ahead of time as I had a bad feeling about this place. Needless to say I have rented hundreds of cars in my life and have never had a problem. However when we returned this car--on time, without a new scratch, and with the receipt for the full tank we'd just purchased--the woman working there (the sole employee at the time, so the wait was long) did a thorough once over and told us it was in perfect condition. The only problem, she said, was that we hadn't washed the car. It was a bit dirty. (Not very dirty mind you, but just the regular level of dirty that a car would have after a week on Crete.) She advised us to go to a gas station to clean it or else she'd charge us 60 euros!! I'd never heard of such a thing. Rental car companies always clean cars themselves in between renters. We had only 45 minutes to catch our overnight ferry from Crete to Athens so I left my wife and two kids at Gold Car and went racing down the street to look for a place to clean the car. Every gas station I checked apologized, said it was Sunday evening and everything was closed and that no rental car company requires you to clean the car you're returning. Well, there is this one that does, I explained. Finally I found a sweet little shop that offered to loan me paper towels, squeegees, and windex, and I cleaned the thing myself. Picked up my family and made the ferry with two minutes to spare. Will see if Gold Car actually returns my 1060 euros as promised. I will never ever rent from Ace again.

Avis laissé le juin 2016

avis de
2,0

Je n'ai pas de voiture

Points positifs : Pas grand-chose. Le personnel était souriant

Points négatifs : Ils ne nous ont pas me fournir une voiture ... mon nord-américains certificat n'a pas acceptés ... (tout en C'est partout en Europe) La navette était unfindable. Mal indiquées par une autre marque. Téléphone qu'ils donnent sur leur site est inexact

Avis laissé le nov. 2018

avis de

7,6

Points positifs : Clean, well functioning car Very clear directions on how to get to the off-airport lot

Points négatifs : Wait for shuttle Higher price than quoted

Avis laissé le sept. 2017

avis de

2,0

Points négatifs : Did not allow me to rent with American drivers license. Said I needed international, while all of the rental companies allowed me to rent with just my American license.

Avis laissé le juil. 2019

avis de
2,0

Points positifs : Nothing. Absolutely nothing.

Points négatifs : They are cheating people and charging extra money ( almost twice in our case) at the pickup. Staff is rude. Location is not comfy. Will never use them again and no one should.

Avis laissé le juil. 2019

avis de
2,0

Didn't provide me a car

Points positifs : Not much. Staff was smiley

Points négatifs : They did not provide me with a car...my North American license was not accepted...(while It is everywhere else in Europe) Shuttle was unfindable. Poorly marked with another brand name. Phone on their site is inexact

Avis laissé le nov. 2018

avis de
2,0

Points positifs : Nothing they are no where to be found.

Points négatifs : Spend about a hour looking for them but they were no where to be found. Asked around and no one heard of them.

Avis laissé le août 2018

avis de
2,0

Beware in Crete - company is online only and fake!

Points négatifs : Took forever to find because they actually don’t exist in Crete. Then their contract is null and void because you are renting w a whole other company with different rules. Result is that I wasted 3 hours and then spent 4 more hours on a bus. Wasted a whole day because this fake rental company

Avis laissé le août 2018

avis de
2,0

Points négatifs : No shuttle. Did not find car rental place. Nobody at other desks knew about Ace. Had to rent from different agency. Very poor . Tried calling ace and priceline . On hold on over seas call...On my time. Will not use again.

Avis laissé le mai 2018

avis de
3,6

Points positifs : initial price

Points négatifs : could not find any contact at information upon arrival at HER airport. checked with locals who informed me that ace is actually gold car rental and helped me get transportation to gold rental office. phone number listed is not functional. was forced to buy exhorbitant insurance

Avis laissé le nov. 2017

avis de
6,4

Points négatifs : There was no indication of where ACE was once we arrived at the airport in Crete, Greece. I had to call the number to the US to inquire and then call another number in Greece to find out where to wait or go to get my rental - extremely poor. You guys need to fix this. Can't really say anything else about them since the rental was handled by another company and they were very very good.

Avis laissé le juil. 2017

avis de
3,6

Terrible booking

Points positifs : The Car worked well... first diesel and I loved it.

Points négatifs : The booking did not have the address for the car rental. Then i find out that there is no ACE Car rental on the island of Crete, we were staying. I assume ACE brokered the car rental to some 3rd party. It was incredibly frustrating trying to find out where to go to get my car. The booking confirmation had no address and the WRONG phone number. Finally to make this the absolutely worst experience I've ever had, the insurance that I bought through Kayak was not valid. I had to either leave a $2000 deposit for the car or purchase their insurance (which wasn't even an option online).

Avis laissé le oct. 2016

avis de
2,0

Outrageous scam of a service --caveat emptor

Points positifs : The quoted price

Points négatifs : Ace has outsourced their rentals on Crete to Gold Car. As soon as we arrived we knew we were in for it. They hold 1000 euros on your credit card as a deposit and also charge you upfront for a full tank of gas. They tell you they'll credit your card if you return the tank full and present a receipt showing the time stamp of the refill so that they know you didn't drive at all after refilling it. And that they'll remove the hold if you return the car without damage. Of course they try to sell an expensive additional insurance policy--the many items they say you'll have to pay for if you don't buy the additional policy include, among others, battery replacement and clutch failure! The contract also says they appreciate it if you can return the car in a reasonably clean condition. I meticulously documented every single scratch ahead of time as I had a bad feeling about this place. Needless to say I have rented hundreds of cars in my life and have never had a problem. However when we returned this car--on time, without a new scratch, and with the receipt for the full tank we'd just purchased--the woman working there (the sole employee at the time, so the wait was long) did a thorough once over and told us it was in perfect condition. The only problem, she said, was that we hadn't washed the car. It was a bit dirty. (Not very dirty mind you, but just the regular level of dirty that a car would have after a week on Crete.) She advised us to go to a gas station to clean it or else she'd charge us 60 euros!! I'd never heard of such a thing. Rental car companies always clean cars themselves in between renters. We had only 45 minutes to catch our overnight ferry from Crete to Athens so I left my wife and two kids at Gold Car and went racing down the street to look for a place to clean the car. Every gas station I checked apologized, said it was Sunday evening and everything was closed and that no rental car company requires you to clean the car you're returning. Well, there is this one that does, I explained. Finally I found a sweet little shop that offered to loan me paper towels, squeegees, and windex, and I cleaned the thing myself. Picked up my family and made the ferry with two minutes to spare. Will see if Gold Car actually returns my 1060 euros as promised. I will never ever rent from Ace again.

Avis laissé le juin 2016

avis de
2,0

Je n'ai pas de voiture

Points positifs : Pas grand-chose. Le personnel était souriant

Points négatifs : Ils ne nous ont pas me fournir une voiture ... mon nord-américains certificat n'a pas acceptés ... (tout en C'est partout en Europe) La navette était unfindable. Mal indiquées par une autre marque. Téléphone qu'ils donnent sur leur site est inexact

Avis laissé le nov. 2018

avis de

dès 47 €/jour

Classé n°4

Hertz

9,2 Excellent (2 avis)

3 succursales à Héraklion

╳

Avis sur Hertz

Agences

Hertz

Agences à Héraklion

34, 25h August St

+30 281 030 0744

Heraklion Airport

+30 281 033 0452

Industrial Area,heraklion

+30 281 038 2230

Tous les avis de Hertz

Avis de Hertz à Héraklion

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

8,4

Points positifs : Friendly staff. I had trouble finding the dropoff in Heraklion city center (its a parking garage), but the staff at the office was very nice and accepted the car there.

Points négatifs : Long check in process.

Avis laissé le sept. 2018

avis de

8,4

Points positifs : Friendly staff. I had trouble finding the dropoff in Heraklion city center (its a parking garage), but the staff at the office was very nice and accepted the car there.

Points négatifs : Long check in process.

Avis laissé le sept. 2018

avis de

dès 30 €/jour

Classé n°5

Budget

8,5 Excellent (10 avis)

1 succursale à Héraklion

╳

Avis sur Budget

Agences

Budget

Agences à Héraklion

International Airport

Tous les avis de Budget

Avis de Budget à Héraklion

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

6,4

Assurances

Points positifs : Petite voiture correcte

Points négatifs : On me charge une assurance plus de 3 fois le prix de la location...

Avis laissé le oct. 2018

avis de
8,0

Very good but receipt not yet got

Points positifs : A receipt copy since as per agreement, I was to drop the car at a location different from the airport. However, they informed us that if we drop at the airport, I will be charged 22.3 EUR less. I would like to get a confirmation of the accurate charges

Avis laissé le sept. 2018

avis de
8,0

Points négatifs : Didn't like that I was charged for gas...left 7\8 returned the same

Avis laissé le sept. 2017

avis de
9,6

Great experience

Points positifs : Staff was very friendly and helpful. Car was in great condition.

Avis laissé le juil. 2017

avis de
6,0

Drop off closed at airport, no good workaround presented.

Points positifs : The rental office is a short walk from the airport terminal.

Points négatifs : The drop off of the car at the Heraklion airport was just mystifying. The office was not open so some one in a guard shack said "Park it over there and give me the keys." No papers were exchanged, no car condition checked, nothing.

Avis laissé le mai 2017

avis de
8,0

Points négatifs : Je n'ai pas apprécié le fait que j'ai dû payer pour l'essence ... on me l'a laissé à 7/8, je l'ai rendu au même niveau

Avis laissé le sept. 2017

avis de
9,6

Super séjour

Points positifs : Le personnel était très sympathique et serviable. Voiture était en parfait état.

Avis laissé le juil. 2017

avis de

9,6

Great experience

Points positifs : Staff was very friendly and helpful. Car was in great condition.

Avis laissé le juil. 2017

avis de
9,6

Super séjour

Points positifs : Le personnel était très sympathique et serviable. Voiture était en parfait état.

Avis laissé le juil. 2017

avis de

8,0

Very good but receipt not yet got

Points positifs : A receipt copy since as per agreement, I was to drop the car at a location different from the airport. However, they informed us that if we drop at the airport, I will be charged 22.3 EUR less. I would like to get a confirmation of the accurate charges

Avis laissé le sept. 2018

avis de
8,0

Points négatifs : Didn't like that I was charged for gas...left 7\8 returned the same

Avis laissé le sept. 2017

avis de
8,0

Points négatifs : Je n'ai pas apprécié le fait que j'ai dû payer pour l'essence ... on me l'a laissé à 7/8, je l'ai rendu au même niveau

Avis laissé le sept. 2017

avis de

6,4

Assurances

Points positifs : Petite voiture correcte

Points négatifs : On me charge une assurance plus de 3 fois le prix de la location...

Avis laissé le oct. 2018

avis de
6,0

Drop off closed at airport, no good workaround presented.

Points positifs : The rental office is a short walk from the airport terminal.

Points négatifs : The drop off of the car at the Heraklion airport was just mystifying. The office was not open so some one in a guard shack said "Park it over there and give me the keys." No papers were exchanged, no car condition checked, nothing.

Avis laissé le mai 2017

avis de

Classé n°6

Dollar

5,9 Correct (3 avis)

3 succursales à Héraklion

╳

Avis sur Dollar

Agences

Dollar

Agences à Héraklion

34, 25h August St

+30 281 030 0744

Airport Desk Arrivals Hall

+30 281 033 0452

Industrial Area,heraklion

+30 281 038 2230

Tous les avis de Dollar

Avis de Dollar à Héraklion

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

10,0

Points négatifs : Very easy to find rental lot and easy to return car to. Helpful staff.

Avis laissé le juin 2019

avis de
2,0

Cant believe you actually printed a rental form!!

Points positifs : Nothing!

Points négatifs : We arrived to Crete, there was no counter for Dollar, no person to take the invitation and the car pool was empty and closed! Can't believe I trusted you with my family! I ended up calling Dollar support and they said "there is suppose to be someone there" - bottom line - they have no clue!!! I tossed the invitation to the garbage and went to a local rental. Guess what!? Kayak gave me a 270 Euro proposal, not including car seats for the babies and the local gave me a 240 Euro *including car seats* This was just embracing for Dollar. Thankfully I haven't payed anything to Dollar. If I would, I would probably sew them by now! Never taking this company's services again.

Avis laissé le août 2016

avis de

10,0

Points négatifs : Very easy to find rental lot and easy to return car to. Helpful staff.

Avis laissé le juin 2019

avis de

2,0

Cant believe you actually printed a rental form!!

Points positifs : Nothing!

Points négatifs : We arrived to Crete, there was no counter for Dollar, no person to take the invitation and the car pool was empty and closed! Can't believe I trusted you with my family! I ended up calling Dollar support and they said "there is suppose to be someone there" - bottom line - they have no clue!!! I tossed the invitation to the garbage and went to a local rental. Guess what!? Kayak gave me a 270 Euro proposal, not including car seats for the babies and the local gave me a 240 Euro *including car seats* This was just embracing for Dollar. Thankfully I haven't payed anything to Dollar. If I would, I would probably sew them by now! Never taking this company's services again.

Avis laissé le août 2016

avis de

dès 34 €/jour

Classé n°7

Avis

5,6 Correct (2 avis)

1 succursale à Héraklion

╳

Avis sur Avis

Agences

Avis

Agences à Héraklion

Heraklion International Airport

+30 281 039 0373

Tous les avis de Avis

Avis de Avis à Héraklion

Avis récents

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Positifs
Neutres
Négatifs

2,0

Points positifs : Nothing.

Avis laissé le oct. 2017

avis de
2,0

Points positifs : Il n'y a rien.

Avis laissé le oct. 2017

avis de

2,0

Points positifs : Nothing.

Avis laissé le oct. 2017

avis de
2,0

Points positifs : Il n'y a rien.

Avis laissé le oct. 2017

avis de

dès 24 €/jour

Classé n°8

Alamo

5,0 Correct (2 avis)

1 succursale à Héraklion

╳

Avis sur Alamo

Agences

Alamo

Agences à Héraklion

Heraklion Nikos Kazantzakis Ap

+30 281 022 6002

Tous les avis de Alamo

Avis de Alamo à Héraklion

Avis récents

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Positifs
Neutres
Négatifs

8,0

Points positifs : Clean new car good service Confusing to find car at first but once located A good service

Avis laissé le avr. 2018

avis de
2,0

Stiffed with additional charges for slight flight delay

Points positifs : Not much

Points négatifs : We were delayed and arrived 1hr and 15mins later at 11.15 and were forced to pay a late arrival fee, because it was after 10pm.

Avis laissé le oct. 2017

avis de

8,0

Points positifs : Clean new car good service Confusing to find car at first but once located A good service

Avis laissé le avr. 2018

avis de

2,0

Stiffed with additional charges for slight flight delay

Points positifs : Not much

Points négatifs : We were delayed and arrived 1hr and 15mins later at 11.15 and were forced to pay a late arrival fee, because it was after 10pm.

Avis laissé le oct. 2017

avis de

dès 22 €/jour

Classé n°9

Autos Holidays

5,0 Correct (2 avis)

1 succursale à Héraklion

╳

Avis sur Autos Holidays

Agences

Autos Holidays

Agences à Héraklion

Meeting Point Opposite Arrival Hall

+30 281 024 4002

Tous les avis de Autos Holidays

Avis de Autos Holidays à Héraklion

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points négatifs : J’ai commandé une Volkswagen Cabriolet sur le site une fois arrivée sur place ils m’ont donné une Suzuki 4x4 et m’ont demandé de rajouter 120 € pour avoir le Volkswagen , Très désagréable c’est une arnaque au touristes

Avis laissé le sept. 2018

avis de

2,0

Points négatifs : J’ai commandé une Volkswagen Cabriolet sur le site une fois arrivée sur place ils m’ont donné une Suzuki 4x4 et m’ont demandé de rajouter 120 € pour avoir le Volkswagen , Très désagréable c’est une arnaque au touristes

Avis laissé le sept. 2018

avis de

dès 13 €/jour

Classé n°10

GREEN MOTION

4,3 Correct (3 avis)

2 succursales à Héraklion

╳

Avis sur GREEN MOTION

Agences

GREEN MOTION

Agences à Héraklion

97, Leoforos Ikarou

+30 281 034 4072

Iraklio

Tous les avis de GREEN MOTION

Avis de GREEN MOTION à Héraklion

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,0

Points négatifs : mon vol avait 2 heures de retard et quand je me suis présenté au bureau, ma réservation avait été annulée et ils n'avait pas d'autre voiture à me proposer. J'ai dû m'orienter sur le bureau voisin AVIS ou j'ai été parfaitement reçu: pour l'instant, je n'arrive pas à joindre CARTRAWLER pour récupérer le prix de la location et l'assurance.

Avis laissé le juil. 2017

avis de

2,0

Points négatifs : mon vol avait 2 heures de retard et quand je me suis présenté au bureau, ma réservation avait été annulée et ils n'avait pas d'autre voiture à me proposer. J'ai dû m'orienter sur le bureau voisin AVIS ou j'ai été parfaitement reçu: pour l'instant, je n'arrive pas à joindre CARTRAWLER pour récupérer le prix de la location et l'assurance.

Avis laissé le juil. 2017

avis de

dès 13 €/jour

Classé n°11

AbbyCar Car Rentals

2,4 Médiocre (1 avis)

2 succursales à Héraklion

╳

Avis sur AbbyCar Car Rentals

Agences

AbbyCar Car Rentals

Agences à Héraklion

Heraklion Airport

Ikarou Avenue 97

Tous les avis de AbbyCar Car Rentals

Avis de AbbyCar Car Rentals à Héraklion

Avis récents

Tous les avis
Positifs
Neutres
Négatifs

2,4

Caution

Points négatifs : Bonjour, Nous avions louez une voiture et déjà nous avions était facture de 90€ de plus pour des frais de dossier et ensuite quand nous avions ramener la voiture le loueur nous à pas rendue de caution pour explication Que nous avions le véhicule garer pendant notre séjour et quelqu’un nous à mit un coup de clé dans la portière avant gauche et le loueur nous dit que pour les repartions le montant s’élève au prix de notre caution et nous dit que nous devons vous renvoyer l’es papier fournies avec pour pouvoir récupère la caution de 350€ et que l’assurance prendra l’es dommage en compte comment devons nous faire pour revoir ce remboursement Cordialement

Avis laissé le août 2018

avis de

2,4

Caution

Points négatifs : Bonjour, Nous avions louez une voiture et déjà nous avions était facture de 90€ de plus pour des frais de dossier et ensuite quand nous avions ramener la voiture le loueur nous à pas rendue de caution pour explication Que nous avions le véhicule garer pendant notre séjour et quelqu’un nous à mit un coup de clé dans la portière avant gauche et le loueur nous dit que pour les repartions le montant s’élève au prix de notre caution et nous dit que nous devons vous renvoyer l’es papier fournies avec pour pouvoir récupère la caution de 350€ et que l’assurance prendra l’es dommage en compte comment devons nous faire pour revoir ce remboursement Cordialement

Avis laissé le août 2018

avis de

Greenways Rent A Car

10 succursales à Héraklion

╳

Agences

Greenways Rent A Car

Agences à Héraklion

Agia Pelagia

+30 283 107 2440

Heraklion Amoudara

+30 283 107 2440

Heraklion City Centre

+30 283 107 2440

Heraklion Fodele

+30 283 107 2440

Heraklion International Airport

+30 283 107 2440

Heraklion Malia

+30 283 107 2440

Heraklion Matala

+30 283 107 2440

Heraklion Port

+30 283 107 2440

Hersonissos

+30 283 107 2440

Rethymno Beach Road

+30 283 107 2440

dès 12 €/jour

SURPRICE CAR RENTAL

La plus populaire

5 succursales à Héraklion

╳

Agences

SURPRICE CAR RENTAL

Agences à Héraklion

13, Terpsichoris 13

Artemisias 134 Alikarnassos Reception desk of the hotel

Artemisias 134 Alikarnassos

Heraklion Hotel Delivery

Heraklion Port

Sunnycars

4 succursales à Héraklion

╳

Agences

Sunnycars

Agences à Héraklion

11, 25th August Street

201, Mafsolou Street

34 25th August Street

Industrial Area

dès 24 €/jour

Autounion Car Rental

3 succursales à Héraklion

╳

Agences

Autounion Car Rental

Agences à Héraklion

Heraklion Airport

Heraklion Hotel Delivery

+30 281 033 1433

Heraklion Port

+30 281 033 1433

dès 12 €/jour

CarWiz

3 succursales à Héraklion

╳

Agences

CarWiz

Agences à Héraklion

Epimenidou 28

+30 697 226 3348

Meeting Point Opposite Arrival Hall

+30 697 226 3348

Nearchou avenue

+30 697 226 3348

Megalonisos Car Rentals

3 succursales à Héraklion

╳

Agences

Megalonisos Car Rentals

Agences à Héraklion

Heraklion City Centre

+30 283 107 2441

Heraklion International Airport

+30 697 332 6001

Heraklion Port

+30 283 107 2441

dès 39 €/jour

Sixt

3 succursales à Héraklion

╳

Agences

Sixt

Agences à Héraklion

93. Ikarou Ave.N.Alikarnassos

+30 281 028 4260

Kazantzakis Airport

+30 281 028 0915

Nearchou Avenue

+30 281 028 4260

dès 33 €/jour

Thrifty

3 succursales à Héraklion

╳

Agences

Thrifty

Agences à Héraklion

34, 25h August St

+30 281 030 0744

Airport Desk Arrivals Hall

+30 281 033 0452

Industrial Area,heraklion

+30 281 038 2230

dès 19 €/jour

Autocandia

2 succursales à Héraklion

╳

Agences

Autocandia

Agences à Héraklion

Heraklion Airport

MAIN OFFICE Mafsolou st 201

+30 281 033 1433

dès 23 €/jour

Caldera

2 succursales à Héraklion

╳

Agences

Caldera

Agences à Héraklion

97 ,Ikarou AVE. Nea Alikarnassos

+30 281 510 2870

Meeting Point Opposite Arrival Hall

0030 2821027810

CARO

2 succursales à Héraklion

╳

Agences

CARO

Agences à Héraklion

Crete-Heraklion: 74 Miltiadi Karatzi Str - Main Office

Heraklion, Greece

dès 15 €/jour

Centauro

2 succursales à Héraklion

╳

Agences

Centauro

Agences à Héraklion

Heraklion Airport N. Kazantzakis

Leoforos Ikarou 87 N. Alikarnasos Heraklion

dès 23 €/jour

diRENT

2 succursales à Héraklion

╳

Agences

diRENT

Agences à Héraklion

Heraklion Airport

+30 281 033 6983

Palea EO Irakliou Agiou Nikolaou 12

+30 289 702 2794

dès 46 €/jour

keddy by Europcar

2 succursales à Héraklion

╳

Agences

keddy by Europcar

Agences à Héraklion

97, Ikarous Tr, Nea Alikarnassos

Heraklion Airport- Meeting Point Right Op.Arrival Hall

MC&A

2 succursales à Héraklion

╳

Agences

MC&A

Agences à Héraklion

Leof. Steliou Kazantzidi & Didous 1, N.Alikarnassos

+30 282 109 7741

Meeting Point Opposite Arrival Hall

+30 211 187 5552

Advance Car And Truck Rental

1 succursale à Héraklion

╳

Agences

Advance Car And Truck Rental

Agences à Héraklion

Heraklion Airport

+30 281 033 9009

AutoEurope

1 succursale à Héraklion

╳

Agences

AutoEurope

Agences à Héraklion

Europcar

Avance Rent a Car

1 succursale à Héraklion

╳

Agences

Avance Rent a Car

Agences à Héraklion

Heraklion Airport

dès 10 €/jour

Car&Go

La moins chère

1 succursale à Héraklion

╳

Agences

Car&Go

Agences à Héraklion

Heraklion International Airport N. Kazantzakis, Heraklion Crete

+30 281 301 8134

dès 11 €/jour

Drive Car Rental

1 succursale à Héraklion

╳

Agences

Drive Car Rental

Agences à Héraklion

Heraklion, Crete Airport area Nea Alikarnassos

+30 281 028 1338

dès 12 €/jour

Drive SA

1 succursale à Héraklion

╳

Agences

Drive SA

Agences à Héraklion

Meeting Point Opposite Arrival Hall

+30 281 028 1338

dès 11 €/jour

DriveCyprus

1 succursale à Héraklion

╳

Agences

DriveCyprus

Agences à Héraklion

Heraklion Airport

dès 31 €/jour

Easy Auto

1 succursale à Héraklion

╳

Agences

Easy Auto

Agences à Héraklion

Heraklion Airport

Economy Rent a Car

1 succursale à Héraklion

╳

Agences

Economy Rent a Car

Agences à Héraklion

Heraklion Airport

+30 693 686 7031

dès 30 €/jour

Firefly

1 succursale à Héraklion

╳

Agences

Firefly

Agences à Héraklion

Heraklion Airport N. Kazantzakis

+30 281 110 0019

GELASAKIS SHIPPING TOURISM HOTEL SERVICES S.A

1 succursale à Héraklion

╳

Agences

GELASAKIS SHIPPING TOURISM HOTEL SERVICES S.A

Agences à Héraklion

Port

+30 697 226 3348

dès 29 €/jour

Global Rent A Car

1 succursale à Héraklion

╳

Agences

Global Rent A Car

Agences à Héraklion

Heraklion airport

dès 17 €/jour

Goldcar Rental SP

1 succursale à Héraklion

╳

Agences

Goldcar Rental SP

Agences à Héraklion

89 Ikarou Avenue

+30 281 181 0265

GRental

1 succursale à Héraklion

╳

Agences

GRental

Agences à Héraklion

Heraklion Airport, Terminal

+30 281 028 1339

dès 31 €/jour

National

1 succursale à Héraklion

╳

Agences

National

Agences à Héraklion

Heraklion Nikos Kazantzakis Ap

+30 281 022 6002

OLYMPIC

1 succursale à Héraklion

╳

Agences

OLYMPIC

Agences à Héraklion

HERAKLION AIRPORT Next to the Parking Area

+30 118 001 454

dès 32 €/jour

Payless

1 succursale à Héraklion

╳

Agences

Payless

Agences à Héraklion

International Airport

dès 17 €/jour

Rhodium

1 succursale à Héraklion

╳

Agences

Rhodium

Agences à Héraklion

89 Ikarou Avenue Nea Alikarnassos

+30 281 181 0265

dès 19 €/jour

Right Cars

1 succursale à Héraklion

╳

Agences

Right Cars

Agences à Héraklion

Heraklion Airport

dès 21 €/jour

Sk Rent

1 succursale à Héraklion

╳

Agences

Sk Rent

Agences à Héraklion

Heraklion airport

Wheels 2 Go

1 succursale à Héraklion