Avis des clients
Note globale
6,1 Bien
Basé sur 9 avis
Note générale
6,2
Propreté
6,0
Confort
6,2
Prise en charge/Retour
6,0
Rapport qualité/prix
5,8
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Location de voitures pas chères à Vancouver
Meilleurs tarifs obtenus par les utilisateurs KAYAK au cours des dernières 24 heures
Voitures de location à Vancouver - Avis et annuaire des agences
Enterprise
Avis sur Enterprise
Agences
╳
Enterprise
Agences à Vancouver
10-970 Southwest Marine Drive
+1 604 266 0883
1696 West 1st Avenue
+1 604 742 1722
180 Georgia St W
+1 604 609 7160
3510 Fraser Street
+1 604 872 7368
999 Canada Pl
+1 604 689 7377
Unit 2 - 1250 Granville Street
+1 604 688 5500
- 8.1
- 8.7
- 8.5
- 7.8
- 8.0
Avis récents
3,6 Médiocre
29 mars 2017
Kayak très décevant
Points positifs : Le personnel d'Enterprise est très aimable et a fait ce qu'il a pu pour m'aider à gérer l'erreur de Kayak.
Points négatifs : Kayak a effectué ma réservation dans la mauvaise ville (jai cherché pour Squamish et Kayak m'a réservé un véhicule à Vancouver sans vraiment me prévenir).
J'ai perdu mon argent et n'ai pas pu obtenir la voiture. J'ai dû prendre une réservation plus cher en dernière minute par mes propres soins.
Par la suite j'ai écrit à votre service client. Les réponses étaient presque insultantes. Aucune compréhension et aucune aide, alors même que la responsabilité de l'erreur incombe à Kayak à mon avis.
8,0 Excellent
10 août 2016
Essence?
Points positifs : Service rapide et pro
Points négatifs : Voiture avec 20% d'essence: pas pratique du tout et surtout compliqué de rendre le meme montant.
2,0 Médiocre
14 sept. 2017
Points négatifs : Il n'y avait pas de voiture de disponible, pourtant kayak permettait d'en louer une
Budget
Avis sur Budget
Agences
╳
Budget
Agences à Vancouver
416 West Georgia Street
+1 604 668 7000
- 7.6
- 9.0
- 8.6
- 7.9
- 7.4
Avis récents
5,2 Correct
5 nov. 2016
Mauvais contrat
Points positifs : La voiture était en très bon état
Points négatifs : que Kayak m'aie fait prendre une assurance américaine (Allianz) :
l'agence Budget a insisté pour que je prenne leur propre assurance au motif que Allianz ne serait valable que pour les résidents canadiens. Nous avons donc du appeler Allianz aux US qui est bien valable.
Nous avons eu un éclat dans le pare-brise. Budget me demande donc 300$ à retirer sur ma carte de crédit française et à me faire rembourser ensuite par Allianz aux US : je perds donc à chaque fois en frais de change et la procédure est compliquée.
Ce qui est vendu en "unlimited mileage" n'est en fait valable qu'en Colombie Britanique. Si on change d'état canadien (m^me un petit crochet par l'Alberta) il faut repayer les charges d'Unlimited mileage...
8,0 Excellent
23 mai 2017
Sans pb chez budget'
Points positifs : Qu'il n'y ait pas de problème d'aucune sorte !
Assurances optionnelles couvertes par Master card.
Points négatifs : Mode d'emploi de la voiture (boîte automatique, divers boutons, écran. ..)
Le gps nous a emmené sur une mauvaise adresse au retour :((
Alamo
Avis sur Alamo
Agences
╳
Alamo
Agences à Vancouver
999 Canada Pl
+1 604 683 4357
- 7.8
- 8.2
- 8.3
- 7.6
- 8.3
Avis récents
6,8 Bien
8 oct. 2017
Points positifs : Le retour a été des plus simples avec un drop-in keys!!!
Points négatifs : La plaque d'immatriculation était expiré en plus d'être des États-Unis (unités différentes).
Avis sur Ace
Agences
╳
Ace
Agences à Vancouver
1156 W. Hastings St. (Marriott Pinnacle)
+1 604 370 2277
8326 St George St
+1 604 325 3361
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,8
Points positifs : Overall we lived how easy it was to book, and how smoothly we received the vehicle on both pickup and drop-off
Points négatifs : A lot of hidden costs. They don't tell you about the insurance but that's an extra 25$ a day, or the bond that they hold for 2 weeks until you're picking the vehicle up. Wasn't a huge deal for us however, for those not expecting it, make sure you bring an extra 800$ for extra costs. We also received a car that had a pretty noticeable scrape/dent along the side.
avis de
-
2,0
NO CARS OB PICKUP
Points négatifs : I picked up my rental car at Ace Rent A Car in Vancouver and they didn't have a car for me. How can they take a reservation if they don't have any cars.
avis de
-
2,0
Reservation a no show.
Points négatifs : Even though it was reserved, there was no car available when we arrived at the rental office.
avis de
-
10,0
Points positifs : Friendly staff and cars are in great condition.
avis de
-
10,0
Points positifs : Le personnel est sympa et les voitures sont en très bon état.
avis de
-
8,8
Points positifs : Overall we lived how easy it was to book, and how smoothly we received the vehicle on both pickup and drop-off
Points négatifs : A lot of hidden costs. They don't tell you about the insurance but that's an extra 25$ a day, or the bond that they hold for 2 weeks until you're picking the vehicle up. Wasn't a huge deal for us however, for those not expecting it, make sure you bring an extra 800$ for extra costs. We also received a car that had a pretty noticeable scrape/dent along the side.
avis de
-
10,0
Points positifs : Friendly staff and cars are in great condition.
avis de
-
10,0
Points positifs : Le personnel est sympa et les voitures sont en très bon état.
avis de
-
2,0
NO CARS OB PICKUP
Points négatifs : I picked up my rental car at Ace Rent A Car in Vancouver and they didn't have a car for me. How can they take a reservation if they don't have any cars.
avis de
-
2,0
Reservation a no show.
Points négatifs : Even though it was reserved, there was no car available when we arrived at the rental office.
avis de
Avis
Avis sur Avis
Agences
╳
Avis
Agences à Vancouver
757 Hornby Street
+1 604 606 2869
906 West Broadway, Suite 101
+1 604 606 2821
Avis des clients
Note globale
8,2 Excellent
Basé sur 57 avis
Note générale
8,1
Propreté
8,7
Confort
8,4
Prise en charge/Retour
8,2
Rapport qualité/prix
7,9
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
8,0
Points positifs : The pick-up and drop-off spots were in an easy, convenient location.
Points négatifs : We booked an economy car and received an SUV, which meant spending a lot more on gas for our trip.
avis de
-
4,4
Very Busy, got a free upgrade
Points positifs : location,
Points négatifs : we weren't told where to return the car, when I arrived in the morning there was a 40 person long queue freshly dropped off from the airport, I was told the car had no scrapes, when i inspected the car there was scrapes on most sides - so I had to bring that to an employees attention so they they would not charge me for scraping up the car, the office itself was very messy with over flowing garbage bins and paper littering the floor everywhere, there was no clear queueing system - either when the place was full or empty, car was meant to have been cleaned before we got it, but we found a charger in the middle arm rest, there was also a dog food wrapper in the car door - so it wasn't cleaned that much.
avis de
-
6,4
Points négatifs : The drop off spot was poorly marked and I ended up paying for parking.
avis de
-
9,6
Fast friendly service
Points positifs : Office was easy to locate, despite being busy the wait was not long, staff were helpful and efficient. The car was excellent, above our expectations. Drop off was well-signposted and again staff were very efficient.
Points négatifs : Rate for insurance was not included in price on Kayak, doubling the cost of renting car.
avis de
-
8,4
Points négatifs : There was an extremely long line the morning we went to pick up the car and there was one person working the counter. Another guy jumped in to help but not before announcing he might not really know what he was doing. The main guy who was working stayed calm and that helped lower the angst in the line.
avis de
-
10,0
Great price, flawless service!
Points positifs : See header. We extended our rental via phone without hassle. The car was brandnew and and we had a great experience.
Points négatifs : This is just minor and not a real annoyance: We didn't receive the car we hoped for (Impala) and instead received an upgrade (Hyundai Tucson). The car was brandnew and and we had a great experience.
avis de
-
10,0
Points positifs : Really good car with an excellent price and helpful service staff.
avis de
-
5,6
Points positifs : Car was almost new
Points négatifs : 1. Car exterior was full of bird waste. 2. Pick up was slow and they were very strict for the drop off time. 3. The price of fuel is excessive if it is not return at the same level
avis de
-
4,0
Points positifs : The person that helped us was very helpful.
Points négatifs : Very difficult to reach the local office. When booking a car, and entering the pick up location, the system should clearly state where this cars are located because in this example, i entered the pick up location at YVR for Vancouver airport, so I assumed that the location of pick up is exactly at the airport and not somewhere else.
avis de
-
10,0
Points positifs : Easy check in, car I ordered was not available, so they upgraded me to an SUV.
avis de
-
6,4
Points positifs : car was clean and in good condition other than a chipped windshield, were able to accommodate my request for a larger vehicle after realizing my luggage would not fit in an economy car, customer service at the counter was great.
Points négatifs : no organization within the shop - no signs for where to line up and it seemed to be a free for all with people walking in the door jumping in front of customers who had been waiting. one woman grabbed the ear of the gentleman who was working with me because "she was in a hurry" and forced him to stop helping me and work with her instead. long wait inside shop to see a rep. was told to inspect the vehicle myself then come back in and report any damage (honestly I understand why the rep couldn't join me since the wait times were long as it was).
avis de
-
9,6
Points négatifs : Difficult to drop car off due to location
avis de
-
9,6
Fast friendly service
Points positifs : Office was easy to locate, despite being busy the wait was not long, staff were helpful and efficient. The car was excellent, above our expectations. Drop off was well-signposted and again staff were very efficient.
Points négatifs : Rate for insurance was not included in price on Kayak, doubling the cost of renting car.
avis de
-
10,0
Great price, flawless service!
Points positifs : See header. We extended our rental via phone without hassle. The car was brandnew and and we had a great experience.
Points négatifs : This is just minor and not a real annoyance: We didn't receive the car we hoped for (Impala) and instead received an upgrade (Hyundai Tucson). The car was brandnew and and we had a great experience.
avis de
-
10,0
Points positifs : Really good car with an excellent price and helpful service staff.
avis de
-
10,0
Points positifs : Easy check in, car I ordered was not available, so they upgraded me to an SUV.
avis de
-
9,6
Points négatifs : Difficult to drop car off due to location
avis de
-
8,0
Points positifs : The pick-up and drop-off spots were in an easy, convenient location.
Points négatifs : We booked an economy car and received an SUV, which meant spending a lot more on gas for our trip.
avis de
-
8,4
Points négatifs : There was an extremely long line the morning we went to pick up the car and there was one person working the counter. Another guy jumped in to help but not before announcing he might not really know what he was doing. The main guy who was working stayed calm and that helped lower the angst in the line.
avis de
-
4,4
Very Busy, got a free upgrade
Points positifs : location,
Points négatifs : we weren't told where to return the car, when I arrived in the morning there was a 40 person long queue freshly dropped off from the airport, I was told the car had no scrapes, when i inspected the car there was scrapes on most sides - so I had to bring that to an employees attention so they they would not charge me for scraping up the car, the office itself was very messy with over flowing garbage bins and paper littering the floor everywhere, there was no clear queueing system - either when the place was full or empty, car was meant to have been cleaned before we got it, but we found a charger in the middle arm rest, there was also a dog food wrapper in the car door - so it wasn't cleaned that much.
avis de
-
6,4
Points négatifs : The drop off spot was poorly marked and I ended up paying for parking.
avis de
-
5,6
Points positifs : Car was almost new
Points négatifs : 1. Car exterior was full of bird waste. 2. Pick up was slow and they were very strict for the drop off time. 3. The price of fuel is excessive if it is not return at the same level
avis de
-
4,0
Points positifs : The person that helped us was very helpful.
Points négatifs : Very difficult to reach the local office. When booking a car, and entering the pick up location, the system should clearly state where this cars are located because in this example, i entered the pick up location at YVR for Vancouver airport, so I assumed that the location of pick up is exactly at the airport and not somewhere else.
avis de
-
6,4
Points positifs : car was clean and in good condition other than a chipped windshield, were able to accommodate my request for a larger vehicle after realizing my luggage would not fit in an economy car, customer service at the counter was great.
Points négatifs : no organization within the shop - no signs for where to line up and it seemed to be a free for all with people walking in the door jumping in front of customers who had been waiting. one woman grabbed the ear of the gentleman who was working with me because "she was in a hurry" and forced him to stop helping me and work with her instead. long wait inside shop to see a rep. was told to inspect the vehicle myself then come back in and report any damage (honestly I understand why the rep couldn't join me since the wait times were long as it was).
avis de
Agences
╳
Discount Car & Truck Rentals
Agences à Vancouver
8326 St George St
Vancouver International Airport
+1 604 370 2277
Dollar
Avis sur Dollar
Agences
╳
Dollar
Agences à Vancouver
3800 Grant Mcconachie Way
+1 604 606 1656
413 Seymour St
+1 866 434 2226
Unit 3 - 790 Sw Marine Drive
+1 604 630 7777
Avis des clients
Note globale
7,1 Bien
Basé sur 57 avis
Note générale
7,0
Propreté
7,3
Confort
7,4
Prise en charge/Retour
6,9
Rapport qualité/prix
7,1
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
9,2
Points positifs : Great value for money and fast service.
Points négatifs : Nothing
avis de
-
2,0
Points négatifs : The agent was very reluctant to alert me when recommendations they made were going to be extra cost. By the time she was done with her recommendations and I asked for a price it was double price on the site. Needless to say I did not complete rental. A felt very bait and switched!!
avis de
-
6,0
Points négatifs : I understand it's the weekend, but rates are unreasonably high. Car was a bit dirty...
avis de
-
6,0
Misleading - generic specialty car too small
Points positifs : Clean car, easy pick up and drop off
Points négatifs : Generic specialty car was supposed to seat 5 people and 4 bags. I got a Mazda 3, which definitely does not. Rental agent told me it's supposed to be 5 people and 2 large bags and 2 small bags
avis de
-
2,0
terrible, unprofessional, hidden fees (more than $50 than expected)
Points positifs : The lady at the desk was very nice
Points négatifs : I was charged more than I was supposed to. The guy who was supposed to check the car was unprofessional and rude. He did not greeted us, he did not have a pen to put on the document that the gaz was not fulled as result they charged us more than $60 for the gas (3/4 full). I had to ask for my invoice as they charged me without letting me. I have not been refunded yet but it seems like it has been done but no updated invoices. "weird fees " that increased my invoice by $50. Don't waste your money and time there. Budget or enterprise are more professional and easy to deal with.
avis de
-
8,4
Good value
Points positifs : It was convenient and quick. The price was great.
Points négatifs : The man (Indian nationality) working in the parking garage basement, who was there to help us was rude, not only to us but another customer. He lacked customer service skills.
avis de
-
10,0
Great customer service and great price!
Points positifs : Customer service provided by Salman. The prices on the cars are also pretty decent.
avis de
-
2,0
Dollar rent a car did not honor the reservation, did not say "Sorry"
Points négatifs : The Dollar car rental agent in Vancouver told us that they were sold out. Did not say sorry, did not suggest an alternative.
avis de
-
4,8
Late and cancelled
Points positifs : They did upgrade my car but did not honor the price I reserved
Points négatifs : I was 5 hours late to my pickup time due to airline issues. When I got there they said because I was late they cancelled my car. They would not honor the price. I had to pay an extra 150 dollars to get a rental car from them. Would not use again
avis de
-
10,0
Fast courteous service
Points positifs : Car well kept and no issues . Even had a backup camera which came in very handy .
avis de
-
10,0
Rent from this dude!
Points positifs : We landed in Vancouver (3:35pm) and hurried through customs to try to get our rental location by the time they closed (4pm). There was no way a taxi cab could've got us there in time, but the gentleman at the Dollar cat rental stayed a little later than he needed to and actually picked us up from the airport! The rental was in excellent condition and was great on fuel economy. Rental/return was easy and hassle free. Overall I was VERY satisfied with the price and customer service. Highly recommending this location to anyone in the Vancouver area!
avis de
-
2,0
Bait and switch
Points négatifs : I booked a Large Special on your site. I even got a message saying I got a good deal for a Large vehicle. When I got to the site, they told me the reservation was only for a compact and I needed to pay $$$ more to get a Large. Classic bait and switch, deceptive marketing. I switched to another provider.
avis de
-
9,2
Points positifs : Great value for money and fast service.
Points négatifs : Nothing
avis de
-
10,0
Great customer service and great price!
Points positifs : Customer service provided by Salman. The prices on the cars are also pretty decent.
avis de
-
10,0
Fast courteous service
Points positifs : Car well kept and no issues . Even had a backup camera which came in very handy .
avis de
-
10,0
Rent from this dude!
Points positifs : We landed in Vancouver (3:35pm) and hurried through customs to try to get our rental location by the time they closed (4pm). There was no way a taxi cab could've got us there in time, but the gentleman at the Dollar cat rental stayed a little later than he needed to and actually picked us up from the airport! The rental was in excellent condition and was great on fuel economy. Rental/return was easy and hassle free. Overall I was VERY satisfied with the price and customer service. Highly recommending this location to anyone in the Vancouver area!
avis de
-
2,0
Points négatifs : The agent was very reluctant to alert me when recommendations they made were going to be extra cost. By the time she was done with her recommendations and I asked for a price it was double price on the site. Needless to say I did not complete rental. A felt very bait and switched!!
avis de
-
6,0
Points négatifs : I understand it's the weekend, but rates are unreasonably high. Car was a bit dirty...
avis de
-
6,0
Misleading - generic specialty car too small
Points positifs : Clean car, easy pick up and drop off
Points négatifs : Generic specialty car was supposed to seat 5 people and 4 bags. I got a Mazda 3, which definitely does not. Rental agent told me it's supposed to be 5 people and 2 large bags and 2 small bags
avis de
-
2,0
terrible, unprofessional, hidden fees (more than $50 than expected)
Points positifs : The lady at the desk was very nice
Points négatifs : I was charged more than I was supposed to. The guy who was supposed to check the car was unprofessional and rude. He did not greeted us, he did not have a pen to put on the document that the gaz was not fulled as result they charged us more than $60 for the gas (3/4 full). I had to ask for my invoice as they charged me without letting me. I have not been refunded yet but it seems like it has been done but no updated invoices. "weird fees " that increased my invoice by $50. Don't waste your money and time there. Budget or enterprise are more professional and easy to deal with.
avis de
-
2,0
Dollar rent a car did not honor the reservation, did not say "Sorry"
Points négatifs : The Dollar car rental agent in Vancouver told us that they were sold out. Did not say sorry, did not suggest an alternative.
avis de
-
4,8
Late and cancelled
Points positifs : They did upgrade my car but did not honor the price I reserved
Points négatifs : I was 5 hours late to my pickup time due to airline issues. When I got there they said because I was late they cancelled my car. They would not honor the price. I had to pay an extra 150 dollars to get a rental car from them. Would not use again
avis de
-
2,0
Bait and switch
Points négatifs : I booked a Large Special on your site. I even got a message saying I got a good deal for a Large vehicle. When I got to the site, they told me the reservation was only for a compact and I needed to pay $$$ more to get a Large. Classic bait and switch, deceptive marketing. I switched to another provider.
avis de
Agences
╳
Europcar
Agences à Vancouver
1156 West Hastings Street
+1 604 620 3057
Hertz
Avis sur Hertz
Agences
╳
Hertz
Agences à Vancouver
1038 Canada Place
+1 604 482 5544
1150 Station Street
+1 604 606 4759
1270 Granville Street
+1 604 606 4711
1400 Robson Street
+1 604 606 4770
3 - 790 Southwest Marine Drive
+1 604 324 9425
3880 Grant Mcconachie Way
+1 604 606 3700
Avis des clients
Note globale
8,1 Excellent
Basé sur 104 avis
Note générale
8,0
Propreté
8,6
Confort
8,5
Prise en charge/Retour
7,6
Rapport qualité/prix
7,8
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
-
10,0
Points positifs : Desk agent very personal and recommended a fun car to drive and was soo correct! Overall a great experience and no problem with declining insurance and using ICBC's. Plus very helpful with my out of country visiting friend and their needed paperwork etc as secondary driver.
avis de
-
5,2
Points positifs : Pick-up was excellent
Points négatifs : At drop-off in Toronto, I missed the turn-off for Terminal 1 and ended up returning the car in Terminal 3. I was charged over CAD $123 extra for this, without being told why. Since I was in a rush to make my next connection, I paid without looking at the paperwork and only found out this when I checked on getting home.
avis de
-
6,4
Good service, but hidden exta fees...
Points positifs : Good car
Points négatifs : The rental car company (Hertz) charge extra fees and taxes for every day I rented the car. So at the end (after 13 days), I had to pay 60$ more than expected. This was not written anywhere when I booked the car. Not on the website, and not in the confirmation email. Overall it was still cheap, but I hate being lied for the real price!!! It's likea few years ago when they did'nt include the airport taxes in the prices of air plaine tickets and you discover it after...
avis de
-
2,0
Points négatifs : See my complaint. This is a very serious system defect that involved serious oversights of both Hertz and the sales agent. However, Hertz is primary responsible as they cannot allow two separate retailers to compete without coordination for fly in customers. The sales agent is also seriously at fault as they have serious defects in their internet web software.
avis de
-
10,0
Great location
Points positifs : Great staff and location. Good deal. Thanks!
avis de
-
2,0
Not pleased at all!
Points positifs : Nothing... they didn't have my reservation so I didn't get a car!
Points négatifs : I went to the counter and they said they didn't have my reservation. The airport was packed so.there were no free cars available so I had to take a taxi. Not very happy! I sure hope I didn't end up getting charged!
avis de
-
6,0
Rental Car From Hell
Points positifs : It was the right size.
Points négatifs : Wait time was very long picking up the car, they seemed under staffed. The electronic and USB connections were not working! Therefore our phones would not charge and our GPS systems would not work!! The GPS system in the car was stuck on demo mode and kept shutting off after about two minutes. Navigation was a nightmare! They also failed to tell us that the gas cap lid was a spring loaded push plate, so we wasted a lot of time looking for a release lever before we figured it out.
avis de
-
8,8
Points négatifs : The drop off at the hotel wasn't clear or well marked.
avis de
-
9,2
Great - other than drop off
Points positifs : Easy pick up. Great quality.
Points négatifs : When we dropped the car off (during the night), the drop box for the key was very confusing to find and I was confused as to what paperwork I was to let with the keys.
avis de
-
8,8
Very easy to rent a vehicle.
Points positifs : Employee's were friendly and helpful
Points négatifs : It was a little difficult to find the rental location. We did not see any signs for the car rental locations until after we were out in the parking lot.
avis de
-
7,6
Points positifs : The car was very nice - clean, newer and worked well. Drop off was easy.
Points négatifs : 1. When we picked up the car, the driver had to be the name of the person who made the reservation. I had intended for my husband to be the driver, but since I had used my own name for the reservation, I had to be the driver, which I was not comfortable with. We have never before had this experience and we have rented many cars in the past. We were told the only way to change the driver is to cancel the reservation and start all over again with a new reservation. As we had arrived at 9pm and it was getting late and we had had a tiring long day, we did not want to start all over. 2. Another thing we found annoying was that there were $103 of additional taxes and fees we had to pay upon pick-up that we were not advised of when we made the reservation. When I reserved the car on line, it was because Hertz seemed to have the lowest price. With the additional $103 that we ended up having to pay, it was probably the most expensive of all of the companies. And this was not for additional insurance or anything like that. It was taxes and fees slapped on. The attendant said it had been in the small print. Again, we have never before had this experience with a rental car. Usually, the price you see in the large print is the price you pay and no more. Because of this, we would not rent from Hertz again.
avis de
-
6,4
Points positifs : I liked that they had the vehicle we needed available. The vehicle was clean. The pick up went well.
Points négatifs : They said using my insurance was ok. Didn't explain that they would refuse it if something happened. We had a small chip in th corner from a rock that was thrown from a pick up in front of us. We filed a claim. When we returned the car she wouldn't talk to us about it just kept repeating no third parties no third parties handed me a bill for$250 and wouldn't explain anything. Refused. Horrible customer service and we will not be using hertz again.
avis de
-
10,0
Points positifs : Desk agent very personal and recommended a fun car to drive and was soo correct! Overall a great experience and no problem with declining insurance and using ICBC's. Plus very helpful with my out of country visiting friend and their needed paperwork etc as secondary driver.
avis de
-
10,0
Great location
Points positifs : Great staff and location. Good deal. Thanks!
avis de
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8,8
Points négatifs : The drop off at the hotel wasn't clear or well marked.
avis de
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9,2
Great - other than drop off
Points positifs : Easy pick up. Great quality.
Points négatifs : When we dropped the car off (during the night), the drop box for the key was very confusing to find and I was confused as to what paperwork I was to let with the keys.
avis de
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8,8
Very easy to rent a vehicle.
Points positifs : Employee's were friendly and helpful
Points négatifs : It was a little difficult to find the rental location. We did not see any signs for the car rental locations until after we were out in the parking lot.
avis de
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5,2
Points positifs : Pick-up was excellent
Points négatifs : At drop-off in Toronto, I missed the turn-off for Terminal 1 and ended up returning the car in Terminal 3. I was charged over CAD $123 extra for this, without being told why. Since I was in a rush to make my next connection, I paid without looking at the paperwork and only found out this when I checked on getting home.
avis de
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6,4
Good service, but hidden exta fees...
Points positifs : Good car
Points négatifs : The rental car company (Hertz) charge extra fees and taxes for every day I rented the car. So at the end (after 13 days), I had to pay 60$ more than expected. This was not written anywhere when I booked the car. Not on the website, and not in the confirmation email. Overall it was still cheap, but I hate being lied for the real price!!! It's likea few years ago when they did'nt include the airport taxes in the prices of air plaine tickets and you discover it after...
avis de
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2,0
Points négatifs : See my complaint. This is a very serious system defect that involved serious oversights of both Hertz and the sales agent. However, Hertz is primary responsible as they cannot allow two separate retailers to compete without coordination for fly in customers. The sales agent is also seriously at fault as they have serious defects in their internet web software.
avis de
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2,0
Not pleased at all!
Points positifs : Nothing... they didn't have my reservation so I didn't get a car!
Points négatifs : I went to the counter and they said they didn't have my reservation. The airport was packed so.there were no free cars available so I had to take a taxi. Not very happy! I sure hope I didn't end up getting charged!
avis de
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6,0
Rental Car From Hell
Points positifs : It was the right size.
Points négatifs : Wait time was very long picking up the car, they seemed under staffed. The electronic and USB connections were not working! Therefore our phones would not charge and our GPS systems would not work!! The GPS system in the car was stuck on demo mode and kept shutting off after about two minutes. Navigation was a nightmare! They also failed to tell us that the gas cap lid was a spring loaded push plate, so we wasted a lot of time looking for a release lever before we figured it out.
avis de
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6,4
Points positifs : I liked that they had the vehicle we needed available. The vehicle was clean. The pick up went well.
Points négatifs : They said using my insurance was ok. Didn't explain that they would refuse it if something happened. We had a small chip in th corner from a rock that was thrown from a pick up in front of us. We filed a claim. When we returned the car she wouldn't talk to us about it just kept repeating no third parties no third parties handed me a bill for$250 and wouldn't explain anything. Refused. Horrible customer service and we will not be using hertz again.
avis de
Agences
╳
keddy by Europcar
Agences à Vancouver
1156 West Hastings Street, Vancouver
+1 604 620 3057
National
Avis sur National
Agences
╳
National
Agences à Vancouver
180 Georgia St W
+1 604 609 7160
999 Canada Pl
+1 604 609 7160
Avis des clients
Note globale
7,9 Bien
Basé sur 15 avis
Note générale
7,9
Propreté
8,1
Confort
8,4
Prise en charge/Retour
7,6
Rapport qualité/prix
7,2
Avis récents
- Tous les avis
- Positifs
- Neutres
- Négatifs
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8,0
Points positifs : The staff was very helpful and gave me a discount on the fuel option because I returned the car with a half-full tank
avis de
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4,4
Points positifs : Car was comfortable.
Points négatifs : Price ended up costing double what was quoted. I even dropped the car off a day early and the price "could not be adjusted" Insurance was too pricey in my opinion. Bad customer service. Reservation told me a pick-up/drop-off address that was permanently closed so I had to make my way to another location. When I tried to call to talk to someone about the pick-up I got the worst automated service with no way to talk to a live person. Never booking through these guys again.
avis de
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4,8
Points négatifs : Both our pickup, and dropoff, locations were closed--the pickup location had a phone number we could call for service, and the dropoff location had a drop box for the keys so we couldn't confirm the condition of the car with National when we left it.
avis de
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2,8
Not as expected
Points positifs : I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there wasI had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. already a delay due to location change. I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
Points négatifs : I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
avis de
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10,0
Quick check-in at Canada Place after getting off the cruise ship.
Points positifs : Availability of car at Canada Place. David at SEATAC when I returned car was very helpful.
avis de
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10,0
Points négatifs : I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.
avis de
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10,0
Les formalités d'enregistrement sur Canada Place après le bateau de croisière.
Points positifs : La place de stationnement à Canada Place. David à Seatac quand je suis revenue voiture était très serviable.
avis de
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10,0
Quick check-in at Canada Place after getting off the cruise ship.
Points positifs : Availability of car at Canada Place. David at SEATAC when I returned car was very helpful.
avis de
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10,0
Points négatifs : I rented the car thinking it was from the airport Vancouver National location when really it was reserved from the downtown National location. The manager was VERY good and assured me I would have a vehicle. And, I did. thanks.
avis de
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10,0
Les formalités d'enregistrement sur Canada Place après le bateau de croisière.
Points positifs : La place de stationnement à Canada Place. David à Seatac quand je suis revenue voiture était très serviable.
avis de
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4,4
Points positifs : Car was comfortable.
Points négatifs : Price ended up costing double what was quoted. I even dropped the car off a day early and the price "could not be adjusted" Insurance was too pricey in my opinion. Bad customer service. Reservation told me a pick-up/drop-off address that was permanently closed so I had to make my way to another location. When I tried to call to talk to someone about the pick-up I got the worst automated service with no way to talk to a live person. Never booking through these guys again.
avis de
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4,8
Points négatifs : Both our pickup, and dropoff, locations were closed--the pickup location had a phone number we could call for service, and the dropoff location had a drop box for the keys so we couldn't confirm the condition of the car with National when we left it.
avis de
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2,8
Not as expected
Points positifs : I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there wasI had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. already a delay due to location change. I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
Points négatifs : I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.
avis de
Agences
╳
NU Car
Agences à Vancouver
Vancouver airport
+1 604 593 0636
6 voyageurs ayant loué une voiture à Vancouver ont donné une note moyenne de 5,6 à l’agence de location utilisée