Voitures de location à Vancouver

NO CARS OB PICKUP

Points négatifs : I picked up my rental car at Ace Rent A Car in Vancouver and they didn't have a car for me. How can they take a reservation if they don't have any cars.

Reservation a no show.

Points négatifs : Even though it was reserved, there was no car available when we arrived at the rental office.

Very Busy, got a free upgrade

Points positifs : location,

Points négatifs : we weren't told where to return the car, when I arrived in the morning there was a 40 person long queue freshly dropped off from the airport, I was told the car had no scrapes, when i inspected the car there was scrapes on most sides - so I had to bring that to an employees attention so they they would not charge me for scraping up the car, the office itself was very messy with over flowing garbage bins and paper littering the floor everywhere, there was no clear queueing system - either when the place was full or empty, car was meant to have been cleaned before we got it, but we found a charger in the middle arm rest, there was also a dog food wrapper in the car door - so it wasn't cleaned that much.

Points négatifs : The drop off spot was poorly marked and I ended up paying for parking.

Points positifs : Car was almost new

Points négatifs : 1. Car exterior was full of bird waste. 2. Pick up was slow and they were very strict for the drop off time. 3. The price of fuel is excessive if it is not return at the same level

Points positifs : The person that helped us was very helpful.

Points négatifs : Very difficult to reach the local office. When booking a car, and entering the pick up location, the system should clearly state where this cars are located because in this example, i entered the pick up location at YVR for Vancouver airport, so I assumed that the location of pick up is exactly at the airport and not somewhere else.

Points positifs : car was clean and in good condition other than a chipped windshield, were able to accommodate my request for a larger vehicle after realizing my luggage would not fit in an economy car, customer service at the counter was great.

Points négatifs : no organization within the shop - no signs for where to line up and it seemed to be a free for all with people walking in the door jumping in front of customers who had been waiting. one woman grabbed the ear of the gentleman who was working with me because "she was in a hurry" and forced him to stop helping me and work with her instead. long wait inside shop to see a rep. was told to inspect the vehicle myself then come back in and report any damage (honestly I understand why the rep couldn't join me since the wait times were long as it was).

Points négatifs : The agent was very reluctant to alert me when recommendations they made were going to be extra cost. By the time she was done with her recommendations and I asked for a price it was double price on the site. Needless to say I did not complete rental. A felt very bait and switched!!

Points négatifs : I understand it's the weekend, but rates are unreasonably high. Car was a bit dirty...

Misleading - generic specialty car too small

Points positifs : Clean car, easy pick up and drop off

Points négatifs : Generic specialty car was supposed to seat 5 people and 4 bags. I got a Mazda 3, which definitely does not. Rental agent told me it's supposed to be 5 people and 2 large bags and 2 small bags

terrible, unprofessional, hidden fees (more than $50 than expected)

Points positifs : The lady at the desk was very nice

Points négatifs : I was charged more than I was supposed to. The guy who was supposed to check the car was unprofessional and rude. He did not greeted us, he did not have a pen to put on the document that the gaz was not fulled as result they charged us more than $60 for the gas (3/4 full). I had to ask for my invoice as they charged me without letting me. I have not been refunded yet but it seems like it has been done but no updated invoices. "weird fees " that increased my invoice by $50. Don't waste your money and time there. Budget or enterprise are more professional and easy to deal with.

Dollar rent a car did not honor the reservation, did not say "Sorry"

Points négatifs : The Dollar car rental agent in Vancouver told us that they were sold out. Did not say sorry, did not suggest an alternative.

Late and cancelled

Points positifs : They did upgrade my car but did not honor the price I reserved

Points négatifs : I was 5 hours late to my pickup time due to airline issues. When I got there they said because I was late they cancelled my car. They would not honor the price. I had to pay an extra 150 dollars to get a rental car from them. Would not use again

Points positifs : Pick-up was excellent

Points négatifs : At drop-off in Toronto, I missed the turn-off for Terminal 1 and ended up returning the car in Terminal 3. I was charged over CAD $123 extra for this, without being told why. Since I was in a rush to make my next connection, I paid without looking at the paperwork and only found out this when I checked on getting home.

Good service, but hidden exta fees...

Points positifs : Good car

Points négatifs : The rental car company (Hertz) charge extra fees and taxes for every day I rented the car. So at the end (after 13 days), I had to pay 60$ more than expected. This was not written anywhere when I booked the car. Not on the website, and not in the confirmation email. Overall it was still cheap, but I hate being lied for the real price!!! It's likea few years ago when they did'nt include the airport taxes in the prices of air plaine tickets and you discover it after...

Points négatifs : See my complaint. This is a very serious system defect that involved serious oversights of both Hertz and the sales agent. However, Hertz is primary responsible as they cannot allow two separate retailers to compete without coordination for fly in customers. The sales agent is also seriously at fault as they have serious defects in their internet web software.

Not pleased at all!

Points positifs : Nothing... they didn't have my reservation so I didn't get a car!

Points négatifs : I went to the counter and they said they didn't have my reservation. The airport was packed so.there were no free cars available so I had to take a taxi. Not very happy! I sure hope I didn't end up getting charged!

Rental Car From Hell

Points positifs : It was the right size.

Points négatifs : Wait time was very long picking up the car, they seemed under staffed. The electronic and USB connections were not working! Therefore our phones would not charge and our GPS systems would not work!! The GPS system in the car was stuck on demo mode and kept shutting off after about two minutes. Navigation was a nightmare! They also failed to tell us that the gas cap lid was a spring loaded push plate, so we wasted a lot of time looking for a release lever before we figured it out.

Points positifs : I liked that they had the vehicle we needed available. The vehicle was clean. The pick up went well.

Points négatifs : They said using my insurance was ok. Didn't explain that they would refuse it if something happened. We had a small chip in th corner from a rock that was thrown from a pick up in front of us. We filed a claim. When we returned the car she wouldn't talk to us about it just kept repeating no third parties no third parties handed me a bill for$250 and wouldn't explain anything. Refused. Horrible customer service and we will not be using hertz again.

Points positifs : Car was comfortable.

Points négatifs : Price ended up costing double what was quoted. I even dropped the car off a day early and the price "could not be adjusted" Insurance was too pricey in my opinion. Bad customer service. Reservation told me a pick-up/drop-off address that was permanently closed so I had to make my way to another location. When I tried to call to talk to someone about the pick-up I got the worst automated service with no way to talk to a live person. Never booking through these guys again.

Points négatifs : Both our pickup, and dropoff, locations were closed--the pickup location had a phone number we could call for service, and the dropoff location had a drop box for the keys so we couldn't confirm the condition of the car with National when we left it.

Not as expected

Points positifs : I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there wasI had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change. already a delay due to location change. I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.

Points négatifs : I had arrived the location indicated from email only finding it closed down and need to go another location to pick up, my trip was delayed because of that. They didn't have the car I book, instead gave me an SUV which is more costly on gas. I accepted it but it was not clean inside, I find very dusty inside but I ran out of time to go back to change it as there was already a delay due to location change.