Hôtels à Vancouver

Points positifs: Un excellent service client, enregistrement a été rapide.

Points négatifs: Le lit était tellement dur je vous jure qu'il était en carton

Points négatifs: Le personnel était très mal élevé et les SDB très datées et sales.

Points négatifs: Pas de petites serviettes dans les chambres. Il faut payer pour le Wifi dans la chambre.

Points positifs: La vue

Points négatifs: Tout le reste.

Points positifs: 1. L'emplacement : en centre-ville. A proximité du centre de conventions et de différents restaurants et centres commerciaux 2- La vue magnifique

Points négatifs: 1- Internet n'est pas gratuit et de mauvaise qualité. 2- chambres vieilles et poussiéreuses

Points positifs: Le service, emplacement

Points positifs: Personnel très accueillant, et très prévenant. La vue de la chambre vaut des millions$

Points négatifs: L'hôtel commence à se faire vieux. Il sera fermé en septembre, ce qui est vraiment dommage.

Points négatifs: La chambre que j'avais réservée n'était pas disponible

Points positifs: Le confort et la vue

Points négatifs: Réception

Points positifs: Grandes pièces, superbe vue

Points négatifs: Le sèche-cheveux soufflait seulement de l'air froid et la prise de la salle de bains ne marchait pas

Points positifs: Tout sauf le lit. Le personnel était très serviable. Le ménage était très gentil avec nous. La vue était incroyable ! Et c'est un hôtel très bien situé

Points négatifs: Les lits étaient un peu vieux et inconfortable.

Points positifs: L'emplacement

Points négatifs: Le matelas ... très mal à l'aise. nous nous sommes sentis vieux et grumeleux

Points négatifs: Staff not helpful. We paid extra for a king or queen, but were told that there was no guarantee that we would get one. Took two hours for front desk to send up a single glass.

Points positifs: Location, location, location. Solid location near bus lines, and tons of shops and eateries. Staff was friendly and polite. Solid place for deal.It's a good hotel for location and saving money, nothing more. I was looking for a bed to crash, in a good location for minimal money. No frills or extras and that's what I got.

Points négatifs: Free parking would have been nice. The wifi is so slow it's unusable. You can totally tell it's an old building. Dirty, kind of run down. Could tell it was previously a smoking hotel.

Points positifs: The location is the only easy and convenient part of the empire landmark

Points négatifs: The rooms were dingy and kinda gross. It seems like the day to day cleaning is done decently but the general upkeep and overall appearance was not appealing. Also, the staff didn't seem to care much about the complaints and the hotel in general seemed to be more interested in taking care of tour groups then anyone else

Points positifs: Central location, fair price, great value.

Points négatifs: Rooms were a bit dated, but I went in expecting this based on other reviews.

Points négatifs: Le prix, mais c'est Vancouver...

Points positifs: J'ai séjourné dans une grande tour en forme d'ovale. C'était bien. Le personnel est gentil. Il est très bien situé pour se déplacer dans tout le centre-ville à pied. Beau geste de l'hôtel pour moi et mon fiancé à l'arrivée.

Points positifs: Il est très bien situé, personnel poli, lit très confortable.

Points négatifs: La salle de bains un peu petite.

Points positifs: Le personnel est impeccable et très attentionné. Je reviendrai à cet hôtel sans hésiter

Points négatifs: Rien à redire

Points positifs: Le lit était si confortable que je ne voulais pas en sortir !

Points négatifs: C'est un très bon et agréable séjour

Points positifs: Un super hôtel et bien situé, Le personnel etc. séjournez dans cet hôtel si vous passerez un super moment! Aloha

Points positifs: Le lit était très confortable et la climatisation avait une chambre agréable et froide.

Points négatifs: La chambre était démodée et pas comme indiqué sur le site Internet.

Points positifs: J'ai déjà séjourné au Sheraton. L'emplacement et le rapport qualité/prix sont super

Points négatifs: J'ai été surpris quand la femme à la réception m'a demandé de lui envoyer mon reçu de confirmation lors de mon arrivée. En outre, il y a une discothèque très proche qui était en pleine action jusqu'à 3 heures du matin. J'étais en ville pour un événement et j'avais besoin de me lever à 5h. Inutile de dire que je n'ai pas bien dormi.

Points positifs: See comments above. Excellwnt central, downtown location with beautiful views.

Points négatifs: Value for the money is low in my opinion. The rooms are very small with out of date coffee makers. Ocean views come at a very high premium. Some rooms (including suites) do not even include bathtubs. Few amenities included in the base rates, including a spartan number of bathroom toiletries. There is only one small restaurant and bar area despite the 700+ rooms. We will try another hotel the next time we stay in Vancouver.

Points positifs: Staff is most friendly.

Points négatifs: Restaurant choices were poor. The only sensible thing to do was get room service which is more costly. Very few options offered at the restaurant as opposed to room service. Parking even for a hotel guest was too pricey. They didn't clean my room the second day.

Points positifs: The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again.

Points négatifs: Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.

Points positifs: The staff was pleasant and was very helpful and prompt in correcting my reservation.

Points négatifs: Telephone assistance was a little slow in response. I had to wait for 3 minutes to be transfered to the appropriate department. I don't understand why the oper could not help with simple inquiries.

Points positifs: Relaxing,Central hotel

Points positifs: The location was perfect within walking of excellent restaurants and shopping. We also enjoyed the clean spacious rooms and the comfortable beds. The live entertainment in the lounge is always makes for a nice evening. Although we were just visiting the city, our stay at the hotel made the visit better. The staff was most helpful in directing us around the city---even to the Japadog stand near Smithe St.

Points négatifs: There are no negative comments about our stay at the hotel.

Points positifs: the crisp clean looking bed, made you feel comfortable before you actually snuggled under the sheets. Upon arrival at the hotel approached by very friendly valets and made you feel valued.

Points positifs: Bed and bed linen were great.

Points négatifs: Movie menu never worked even though I asked twice to have it checked. I had to ask for shower caps and they arrived 2 days after my request.

Points positifs: personnel sympa et à l'écoute. Bonne situation géographique.

Points négatifs: Pas de wifi dans les chambres. Obligation d'aller au centre business.

Points positifs: Le lit était tres confortable !!! La vue tres belle. Tres bien situé. Bel hotel.

Points négatifs: La piscine trop petite et remplie d'enfants, un bain tourbillon était brisé.

Points positifs: Chambres spacieuses, bien équipées, situation géographique idéale en plein centre de Vancouver, spa piscine et salle de sport à disposition

Points négatifs: accueil insuffisant au vue du standing de l'hôtel, internet filaire payant dans les chambres, absence de Wi Fi

Points positifs: la localisation: centrale dans le downtown. la qualité de la chambre: tres confortable.

Points négatifs: l'accueil à l'hotel: l'enregistrement. Le personnel un peu radin avec les échantillons. Le prix des services annexes: 10$/jour pour internet: c'est un peu bizarre pour un hotel de ce standing!

Points positifs: la situation géographique est très bonne. parfait pour sortir et faire du shopping.l'hotel est très grand et les chamres sont spacieuses

Points négatifs: la tour sud est carrément assez bas de gamme comparé à la tour nord. de plus, de manière générale il faut oté que l'hotel reste très très classique pour ce niveau avec seulement 1 bar et 1 restaurant. j'ai été surprise par les chambres qui restent pas exceptionnelles

Points positifs: Close to Robson street shopping and restaurants by walking.

Points négatifs: VERY unflexible bellhops! To them the hotel guests like us, just rambling re rules and hotel laws instead of cathering to our wishes,re the luggage carts etc..seemed as if common sense did not prevail at all!

Points positifs: L’un des grands hôtels ferroviaires du Canada. Un classique avec un excellent service et un excellent emplacement.

Points négatifs: Les chambres sont vieilles. Le service à la réception est médiocre. Aucun point Accor n'a été reçu en tant que membre de l'hôtel Accor car ma réservation a été payée par Rocky Mountaineer même si j'ai eu des frais supplémentaires dans le restaurant. Marriott et Hilton m'auraient donné des points de fidélité pour les frais supplémentaires que j'ai engagés.

Points positifs: Le personnel était sympa mais il manque de personnel. longues files d'attente.

Points négatifs: La chambre était plus petite que ce à quoi nous nous attendions. Apparemment, récemment remis à neuf mais ça ne paraissait pas. La chambre n'avait pas de baignoire et la douche n'avait que d el'eau extrêmement chaude

Points positifs: Hôtel Old Guard avec beaucoup de classe et d'élégance en plein coeur de Vancouver, à distance de marche du sentier côtier et du port de bateau de croisière. Excellente cuisine, service top Hat et ambiance.

Points négatifs: Cher.

Points négatifs: Mauvais service, mauvais matériel, pas de service en chambre après 11h. Quand on leur a demandé des verres à whisky, ils ont apporté des verres avec de la poussière...

Points positifs: Super bien situé, en centre-ville, c'est bien, la cuisine

Points négatifs: J'ai dû attendre une demi-heure de taxi à 5 heures du matin le dimanche. Je pense qu'un hôtel Fairmont Nous avons des accords avec les taxis. Plusieurs personnes qui attentaient et contrariés parce qu'ils manquent miay vols

Points positifs: C'est probablement l'un des hôtels les plus agréables où nous ayons jamais séjourné, encore mieux que le Copacabana Palace de Rio de Janeiro, au Brésil. Je donnerais une note de 5 étoiles

Points positifs: Le personnel était plus qu'adorable

Points positifs: Brunch du dimanche

Points négatifs: La chambre était vraiment délabrée. La moquette était vieille, flambeuse, et avait des taches partout et le mobilier a vu ses meilleurs jours il y a longtemps.

Points positifs: L'emplacement

Points négatifs: Bien trop cher par rapport au service et à quel point les chambres sont vieilles et démodées. La baignoire décollantait, l'eau chaude s'écoulait dans l'évier, il fallait constamment la réguler. Ils ne vous disent pas à l'avance le coût du parking, qui était de près de 50,00 $ par jour, sinon j'aurais cherché une alternative, ils viennent frapper avec une facture déposée devant la porte de votre chambre le dernier jour de votre séjour

Points positifs: Le personnel était excellent. Très sympa et serviable.

Points négatifs: Ma chambre était propre, ce qui était le plus important, mais en fait elle avait besoin d'une remise à neuf.

Points positifs: The location was great!

Points négatifs: I don't usualy write bad things about a hotel because i know the damage it can cost to the place. But this time, it was over my ability to not react. There were a few things. 1. It seems that we had bed bugs on our bed. We scratched ourselves like hell until we moved to the other bed that we had in our room. 2. At breakfast we chose the buffet, when we got to the cheese section it was all full of bugs flying around and on it. Add to that, the milk was spoiled. Thanks to the staff, we did not have to pay for our meals. 3. If you park your car in the hotels parking lot and use the machine, you'll have to pay "only" 44$ a day, but if you register through the hotel you will pay more than 60$ a day. 4. There were not much stuff at the loby, it took is about 15 minutes to check in!! 4. No free WiFi in the hotel... Any way, not returning, doesn't worth the money.

Points positifs: The staff were very helpful. The location was within walking distance or very close to public transport of all the attractions we were interested in ie bc place for Playdome, science world and the imax

Points négatifs: There was limited dining choice and what was available was rather expensive for families although the food was excellent; no vending machines and no lobby newsstand or similar where you could purchase snacks or beverages. There was a drug store fairly close or several food courts nearby as well as many restaurants within walking distance.

Points positifs: Grand. Our 6th floor (away from elevator) room very quiet. Concierge excellent.

Points négatifs: Small bathroom. Toilet-sink-shower w/o space between. Avg sized rooms. Fitness center a bit below avg (equipment amount & range) for hotel size/status. Expensive.

Points positifs: Location

Points négatifs: Was promised a room with a city view, got a second floor that looked at a wall.

Points positifs: The Location was great, Hotel was very nice and easy to access everything in minutes walk.

Points positifs: I liked the staff and the warm reception we got there when we arrived. The help with information on the city of Vancouver was excellent.

Points négatifs: I thought a nights stay was a bit expensive considering how old the hotel is.

Points négatifs: The concierge referred to a restaurant called "coast" one block away. The atmosphere was nice but the quality of our dinners was poor. It was a very expensive dinner and a poor value. I would have gladly paid that amount for such a strong referral if the quality was excellent.

Points positifs: loved the dogs in reception

Points positifs: Being a member of the President 's Club is convenient - I enjoy the services it offers. The valet parking is convenient and easy. The central location close to shopping, art gallery, and Lions Gate Bridge to North Vancouver is helpful for me. I enjoy the comfortable bed and can depend on the cleanliness of the hotel. Thankyou

Points positifs: enjoyed the room, pool, and the shopping, also restaurtants, also like the music being played in the evening .

Points négatifs:

Points positifs: in downtown, close to shopping, dining

Points négatifs:

Points positifs: Le personnel de l'hôtel était incroyable ! Je voudrais appeler Tacio Silva Olveira spécifiquement pour aller au-dessus et au-delà pour mon biday de jumeaux. Il a organisé un surclassement de chambre et aussi pour quelques jouets d'anniversaire.

Points positifs: J'ai beaucoup aimé l'emplacement et j'ai adoré cet hôtel ! Magnifique

Points positifs: C'est un bel hôtel et un excellent hôtel si vous partez ou que vous revenez d'une croisière. Le restaurant Arc est merveilleux et tout le personnel de l'hôtel est le meilleur. Nos bagages ont été transférés au navire pour nous, ce qui était un plus. Les chambres sont belles avec une vue spectaculaire sur le port et la Place du Canada. Nous n'avons passé qu'une nuit mais nous aurions aimé rester plus longtemps.

Points positifs: Chambre superbe. Lit confortable. Jusque tard dans la nuit. Le service d'étage était excellent !

Points positifs: On peut entreposer les bagages après Croisière

Points négatifs: Rien

Points positifs: Excellent service et une attention aux détails

Points positifs: Bien situé. Les membres du personnel

Points négatifs: frais pour Toutes les petites choses comme les appels nationaux !!! Vraiment ?

Points négatifs: In a world where wifi has become fundamental for communication and information, and is offered for free all over the world because it is an inexpensive way to draw business, the fairmont charges $14 per day. I would have paid if it was just included in the already expensive room rate. As intended, I didn't read the fine print and was shocked to find out I had to go to the lobby to work. I was on a business trip. Also, I had to set the thermostat to 90, the maximum, to warm the room. It was never comfortably warm.

Points positifs: We had an amazing stay at the Fairmont. The entire staff was beyond helpful and friendly which really made the holiday. Always smiling and giving extra attention. Location is perfect. Right by the waterfront but also walking distance to shops and restaurants. Rooms were very comfortable plus clean and again super friendly staff making sure your every need is met and that you have a great stay. Highly recommend staying here.

Points négatifs: Everything was great!

Points positifs: The customer service at this hotel was unbelievable. Shout out of gratitude to risa and stephanie up in the Gold Lounge. What an amazing experience. The hotel is literally across the street from the cruise terminal. Great running course along the sea wall. A cant-miss Vancouver hotel!!!!!

Points positifs: We thought that the bellmen were incredibly friendly and personable. We were given a complimentary drink at Arc as it was our anniversary; very thoughtful.

Points négatifs: Didn't like the fact that for a higher end hotel there wasn't free WIFI. Paying $13.95 for WIFI seemed too expensive when we paid over $500 for the night.

Points positifs: Friendly staff and valets.

Points positifs: The staff at the Fairmont provide excellent service and are incredibly friendly. My husband and I commented to each other that they must be treated very well to be so engaged in their jobs.

Points négatifs: Everytime we left the hotel we were swarmed by homeless people asking for spare change and cigarettes. I realize this is not the fault of the Fairmont, but definitely something we didn't enjoy.

Points positifs: The service at the Fairmont Gold is just excellent!

Points négatifs: Couldn't cut any good deals this time, so room rate was high

Points positifs: My second stay at Fairmont Waterfront and it is still excellent.

Points positifs: Position idéale tant pour rendez-vous d'affaires que pour moments de détente après le travail à portée de marche (restaurants, boutiques du centre-ville ou de Gastown, promenades sur Coal Harbour ou Stanley Park) . Pour ne rien gacher, l'hotel offre une belle vue et reste à l'écart des nuisances sonores . Un dernier point : quelques chambres sont ouvertes aux fumeurs; une aménité plutot rare à Vancouver .

Points négatifs: internet hors de prix

Points positifs: Excellent location, full length windows that take full advantage of the wonderful view, modern room facilities that was also quite spacious.

Points négatifs: The gym, spa and pool facilities were not readily available as they were doing construction for olympic facilities

Points positifs: Very friendly staff, particularly Bell Captain Gonzalvo- extremely helpful. Beautiful room with a lovely view.

Points négatifs:

Points positifs: We loved the attitude of all the staff and the warm friendly feeling when we checked in. It is a lovely hotel and we had so much help and courtesy during our stay. We felt really welcome. Their breakfast buffet was really good.

Points négatifs:

Points positifs: Central location near everything

Points négatifs: Exorbitant prices for internet use and frigobar. A bottle of water was cd$6,50 plus hotel tax which in canada is about 20%.

Points positifs: spectacular views, superb continental breakfast, lovely patios, herb garden, pleasant staff. We were upgraded and what a lovely surprise!

Points négatifs: Only the advice to check in to the cruise at l:00 or after because of the long lines. In actuality, that is what we did and got stuck in a 2 hour line that did not move. Spoke with folks who went at 12:00 (opening for boarding) and they sailed right through.

Points positifs: I am constantly impressed with how well the staff have been trained. They always make me feel important.They are all excelent hosts.

Points négatifs:

Points positifs: Tout était à une courte distance à pied ou à une courte distance en taxi. J'y retournerais volontiers.

Points négatifs: Pour le buffet petit déjeuner, la nourriture n'était pas toujours disponible. C'était une déception car c'était un samedi et un événement était organisé ce week-end. Vous pensez que la cuisine aurait été plus préparée.

Points négatifs: Daté. Beaucoup trop cher pour ce que c'est.

Points positifs: Au cœur du centre-ville bien situé

Points négatifs: L'hôtel a sans doute besoin de rénovation. Une meilleure utilisation de la salle à manger et du salon serait super.

Points positifs: Emplacement, emplacement, emplacement. Excellent rapport qualité/prix. Le petit déjeuner au restaurant de l'hôtel était super !! Merci beaucoup à Pavel pour l'excellent service!

Points négatifs: J'ai séjourné à l'hôtel Pinnacle de North Vancouver et les chambres sont un peu plus modernes mais c'est aussi un hôtel plus récent. Dans l'ensemble, c'était une excellente nuit en ville et un emplacement parfait.

Points négatifs: J'ai réservé un très grand lit mais j'ai eu une chambre avec deux lits jumeaux (ou deux grands lits), la salle de bains n'était pas très propre et le lit et les oreillers n'étaient pas très confortables.

Points positifs: Le personnel de la réception était très sympa et serviable

Points négatifs: Les chambres n'étaient que très bien et payer 300 $ pour une chambre de 100 $ était un inconvénient.

Points positifs: La vue était super, le cadre était super et il nous a permis de passer un séjour parfait. La chambre était propre et bien entretenue pendant tout notre séjour, le personnel était courtois. Dans l'ensemble satisfaits.

Points positifs: Excellent accès au terminal de croisière. Un environnement très confortable. Nous avons marché et utilisé les transports en commun pour nous rendre dans la ville, en restant 3 jours et 2 nuits.

Points négatifs: Nous n'avons eu aucune expérience ou observation négative.

Points positifs: Très bien situé, cela vaut le coup pour la vue sur le port. Il y a plein de superbes équipements, y compris l'utilisation des vélos car vous êtes très proche du sentier côtier et du parc Stanley. Personnel agréable et sympathique.

Points négatifs: Souvent, la télévision ne fonctionnait pas et a dû la redémarrer plusieurs fois.

Points positifs: J'ai demandé à changer de chambre en raison du bruit, le personnel nous a trouvé une chambre différente à 2 heures du matin.

Points négatifs: J'ai passé une nuit au 17ème étage, le bruit de l'ascenseur était très bruyant tout au long de la journée et de la nuit. Je ne pouvais pas du tout m'endormir.

Points positifs: Nous avons séjourné dans cet hôtel pendant que nous assistions aux festivités du Sea Wheeze. Nous avons adoré la proximité de l'hôtel avec le centre des congrès et le parc Stanley car c'était là que nous avons passé la majeure partie de notre week-end. C'était un très bon séjour. J'y retournerais sans hésiter.

Points positifs: Proximité du mur du port, du parc Stanley et de la rue Robson pour toutes sortes de divertissements et de restaurants variés. Les chambres sont spacieuses et le parking est pratique.

Points positifs: Was pretty comfortable stay. Excellent location with 15 min from Stanley Park, only few min till Canada place. Very nice view from the room. At reception always can top up your water bottle woth refreshing water with lemon or watermelon flavour. Also very mich enjoyed complimentary bike rode around park

Points négatifs: Lift are very noisy, waking up in the morning

Points positifs: Friendly staff, comfortable rooms and great location! Pet friendly, they even included a special bed and bowls for my dog. They also provided treats to the dog every time we came back from walks.

Points positifs: The location is 2 blocks from the harbor, easy walk to convention center attractions as well as harbor walk to nearby Stanley park.

Points négatifs: The hotel, though very nice is showing its age, mostly in exterior architecture & room hallways. The pool/spa was a bit dirty and not very well lit. The lobby makes a great first impression but diminishes with interaction with the rest of the spaces...

Points positifs: Good location, friendly staff, nice restaurant.

Points négatifs: The room was not cleaned properly. There was hair on the floor and in the sink. The coffee was not stocked/replenished from the previous guest. There were leftovers in the refrigerator and trash stuffed behind the TV. There was also “biological debris” (boogers) on the light above the bathroom mirror.

Points positifs: L'hôtel était super et le restaurant au rez-de-chaussée était formidable. Malheureusement, elle se ferme au début de 2020, mais espère qu'elle trouve une autre maison à Vancouver

Points positifs: Coffre-Fort Et Propre

Points négatifs: À notre arrivée, nous étions 25 minutes plus tôt, donc nous avons tout à fait compris qu'il n'y avait pas de chambre disponible mais quand il était à l'heure de l'arrivée, une grande ligne de gens ont pu enregistrer et recevoir leurs clés mais n'étaient pas et ont dû attendre un supplément heure de recevoir nos clés. Il semblait que c'était la dernière priorité car nous avions réservé avec un comptoir. Je ne peux pas dire que c'était bien sûr le cas, mais c'était suspect et ennuyeux.

Points positifs: Le personnel est merveilleux. Très serviable.

Points négatifs: Les options pour manger sont très chères. Nous n'avons pas mangé à l'hôtel à cause du prix.

Points positifs: Excellent service client, le personnel sympa mais professionnel. Le lit était incroyablement confortable, juste ce dont j'avais besoin après de longues heures de vol depuis la France. J'y retournerais sans hésiter une seconde.

Points positifs: Les employés de cet hôtel sont très, très gentil, et c'était très, très serviable. Le meilleur que j'aie jamais vu. Un grand bravo.

Points positifs: Je suis arrivé à 14h00 et j'ai demandé ma chambre, mais elle n'était pas prête avant 16h00. J'ai réservé une suite de luxe avec vue sur le centre-ville, mais j'en ai une avec vue sur la piscine.

Points négatifs: C'était un peu difficile d'avoir ma chambre.

Points positifs: Le personnel est extrêmement professionnel et très agréable.

Points positifs: Le restaurant Du Four Seasons a pris un délicieux petit déjeuner et le lit était super confortable !

Points négatifs: L'hôtel se sent un peu vieux et usé plutôt que luxueux, la salle de gym est petite, le bain à remous était tiède sans jet d'énergie, la piscine a l'air belle mais elle est petite et peu profonde et il y avait des silverfish dans le sauna. En plus de cela, j'ai eu quelque chose à me faire personnellement qui n'a pas fait un excellent séjour dans l'ensemble (des choses comme le personnel de nettoyage n'est pas venu n'importe quel jour où j'étais là-bas).

Points positifs: Un personnel attentif et une grande attention est apportée aux détails.

Points positifs: L'hôtel se trouve à quelques minutes de marche de Granville Island, du parc Stanley et l'aquarium. Près de bons restaurants et magasins. Le personnel de l'hôtel était chaleureux et serviable et le restaurant est excellent.

Points positifs: Cet hôtel était agréable

Points négatifs: Nous avons passé un bon moment là, notre négatif doit être que nous sommes revenus avec des punaises de lit. Cela a été trouvé deux jours plus tard. Ma femme en a tué un et a été mortie sur ses bras et son cou

Points positifs: Le personnel était très serviable

Points négatifs: Cher.

Points positifs: Hotel staff were exceptionally helpful and friendly. Upgraded the room for a small fee and got early access to a suite, which was a lovely room. Due to a late flight they also allowed us access to the health club to grab a shower before heading to the airport, which was a nice touch.

Points négatifs: Bathroom was a bit small but perfectly adequate, otherwise everything was spot on.

Points positifs: Pool Beds Staff Location Restaurant Price

Points négatifs: Showers

Points positifs: The room was comfortable and quiet. Excellent bed. We slept well after arriving on our overseas flight. The restaurant had a great atmosphere and some irresistible signature cocktails.

Points négatifs: This hotel is no longer modern or luxurious; its age is showing. We got a last minute deal on the room, and would have been disappointed in the overall value if we had paid full price.

Points positifs: Aside from being everything I look for in a hotel—quiet, great views, luxuriously comfortable bed, friendly and attentive staff, beautiful architecture and decor throughout—its location really makes it special when it comes to exploring the city. It's perfectly situated along major bus and train routes, and you'll never spend more than a minute or so hailing a cab on the street (which is great, as there's currently no Uber or Lyft). Vancouver's already a super walkable city, but this makes it incredibly easy to get around without a car. Even then, you're never more than a few blocks from great food, art (the Vancouver Art Gallery is across the street), landmarks, parks, entertainment and shopping. It also smells phenomenal. Stay there.

Points positifs: Super comfy bed. Great location. Room service was great but pricey.

Points négatifs: Tried to checkin at 240 when guaranteed is 3pm. Didn't have our room ready till 4pm. I had to inquire 3 times with 3 different people whom all assured us they would call or text me and inform guest services manager. Didn't happen. Bags took another 40 mins longer to come up as they insisted on delivering. Executive suite was nice but only 7th floor. Bad view of pool/buildings. Outdated inside suite. Mismatched door hardware and odd bath/shower setup. No soaker tubs. Won't be back in future. Considering Hotel Georgia or Westin or Pan Pacific.

Points négatifs: Prix

Points positifs: Le personnel de l'hôtel était absolument sympa et efficace. La chambre était spacieuse et très propre, avec une machine Nespresso.

Points négatifs: Pour un bel hôtel, j'ai trouvé que la pollution sonore du couloir était très problématique. La porte n'était pas bien isolée - j'entendais tous les mots prononcés dans le couloir, sans parler du bruit des autres chambres du hall. Pour ce que j'ai payé, c'est impardonnable. De plus, les appels d'entretien ménager à 8 h 30 chaque matin étaient un peu ridicule.

Points positifs: Près de tous les endroits: Centre-ville, plage, restaurants et zone commerçante

Points négatifs: J'ai entendu tout ce qu'il y avait à l'intérieur des chambres. Le personnel a été interrogé quatre fois au sujet du départ, ce qui est un service ridicule. Le service de restauration dans la chambre était médiocre. Personne ne répond à l'appel téléphonique.

Points positifs: Tout le reste était super.

Points négatifs: L'alarme incendie s'est déclenchée et nous avons tous été évacués. Les pompiers sont venus et c'était une fausse alarme. Nous sommes revenus dans les chambres et c'est reparti. On nous a demandé d'évacuer une deuxième fois, mais l'équipe de nettoyage nous a dit de ne pas faire attention et bien sûr ça s'arrêtait 1 minute plus tard. Les pompiers sont venus une deuxième fois et l'évaluation était que l'équipement est obsolète et doit être mis à jour. Un matin fou.

Points positifs: Emplacement, emplacement, emplacement. Près de l'opéra, de Gastown et de grands restaurants. J'ai adoré le fait que les tapis ont été remplacés par des sols durs. Très calme et propre.

Points positifs: L'emplacement, le prix, la chambre confortable

Points négatifs: La connexion à Internet sans fil était horrible même si c'est inclus avec la chambre. Je n'ai pas pu aller en ligne et c'était difficile de se connecter

Points positifs: C'était un endroit confortable pour notre séjour à Vancouver. Situé près des restaurants et bonne vue sur l'horizon. C'était très confortable et propre et j'ai adoré !

Points positifs: Très bien situé ! On peut facilement aller à pied à plusieurs endroits et navette vers les bateaux de croisière. Le personnel nous a donné quelques conseils pour le petit déjeuner et le dîner.

Points positifs: The proximity to BC Place and Rogers stadiums was excellent. The street that the hotel is on is not overly congested and you are really walking distance to much of Vancouver's downtown and several districts.

Points négatifs: The restaurants and bars immediately nearby, close at 10pm. So as soon as a show or game is over at BC place or Rogers theater, you better head for bed.

Points positifs: We were directly across the street from our events and we were treated like royalty from the excellent staff!

Points positifs: The room was a good size and very comfortable. The bathroom was well-lit and easy for 2 people to get ready, and the shower had great water pressure and plenty of hot water. We had everything we needed and would be happy to stay again.

Points positifs: Loved the included bikes and steamroom

Points négatifs: It appeared that we arrived during a meal break or such as there was only one reservationist at the front desk who became overwhelmed trying to check in three groups while answering the phone, etc.

Points positifs: In front of the stadium and right around the corner from many many restaurants, stores and sights.

Points négatifs: No bell service for luggage. The food was not very good at all - not edible. Not what I would expect for a SLH hotel.

Points positifs: Friendly and helpful staff.

Points positifs: Closest to Rogers Place

Points négatifs: Found garbage not all garbage picked, bathroom floor, tv poor reception

Points positifs: clean ,easy to get to. friendly

Points négatifs: breakfast was very greasy -had an omelet

Points positifs: Close to the downtown. Close to sporting events, football, hockey.

Points négatifs: No real complaints.

Points positifs: L'hôtel en soi, la déco, les services, le personnel ainsi que sa localisation.

Points négatifs: Le fait que la clientèle était composé de groupes importants de voyageurs qui prennent malheureusement beaucoup de places.

Points positifs: J'ai aimé les petits déjeuner copieux et variés et le personnel toujours attentionné à nos soins

Points négatifs: c'est dommage que lors de notre passage, l'hotel était en travaux

Points positifs: the hotel is so close to everything that we were doing we could walk to it all.

Points négatifs:

Points positifs: We were upgraded to the Penthouse probably because of overbooking. We were totally impressed.

Points négatifs:

Points positifs: Really appreciated the waiters serving breakfast and dinner. Excellent personality and service. I also appreciated the maintenance gentleman who so kindly started my vehicle for me after I had drained the battery.

Points négatifs:

Points positifs: Excellent location: dowentown Vancouver, though off main streets, close to everyhting; excellent service;

Points négatifs:

Points positifs: Staff was very helpful in finding information about the city

Points négatifs: The fitness center is minimal

Points positifs: Le personnel était merveilleux.

Points négatifs: Un balcon serait agréable

Points positifs: Personal service! Every need is met. Each staff member went out of their way to make sure our stay was the best it could be. For instance, Chef Nathan, who we met upstairs while looking over the menu, offered to make us special dinners in preparation for our marathon the next day. He led us to the casual restaurant and custom created pasta dishes for us! What a treat! It was delicious! Also,every encounter was greeted with such politeness! The live music was awesome. We were on the street side and it was quiet, unlike another report. I LOVE THIS HOTEL!

Points négatifs: Loved everything about it. Will be back!

Points positifs: Good location near Canada Place and the waterfront. Walking distance to Gaslamp. Staff was very accommodating and helpful. We had an issue with noise due to some late-night partiers and management upgraded and moved us the next day after quieting the offending room. Couldn't be happier with the quality and cleanliness all throughout. The cafes and restaurants were very convenient as well. We traveled with our three young children and everyone was very nice and respectful the entire time, we never felt out of place. We didn't get a chance to use the pool but could see that it was being used by kids on both days we were there. Room service was fantastic and the service was great as well.

Points négatifs: Not much we didn't like. It was a bit pricey but we felt we got great value considering it is a luxury property.

Points positifs: Service, food, bar, comfort, views of the bay

Points négatifs: Pool too small and no life, concierge only so so

Points positifs: The air of sophistication and luxury. The ambience at the Fairmont Pacific Rim is hard to match. I liked the knowledgeable staff and their willingness to be of service to guests.

Points négatifs: House keeping can still improve in their cleanliness.

Points positifs: Parfait !

Points négatifs: Les chambres. Le service. Bien situé.

Points positifs: Très bien meublées.

Points négatifs: Il n'y a rien.

Points positifs: Le service est impeccable. Les locaux sont bien entretenus, les chambres sont magnifiques.

Points négatifs: Un peu cher sans rabais, mais absolument extraordinaire.

Points positifs: Everything was delightful, except for figuring out the parking, which was also expensive, as all downtown parking is. Perfect location, lovely staff, extremely comfortable rooms. And to think we almost stayed at the Four Seasons!

Points négatifs: That we didn't get to stay longer!

Points positifs: Outstanding customer service from staff at all access points. I also appreciated that while they do have an award-winning fine dining restaurant, there was also a more cost-effective cafe within the hotel for more simple breakfast and lunch options. The location is a plus; we have stayed at other hotels closer to the water but we wanted to be further in the heart of downtown to be closer to art gallery & shopping; Rosewood Hotel Georgia was perfect. Thank you Kayak for making luxury a little more affordable!

Points positifs: The dueling piano bar in the casino was fantastic!

Points négatifs: We were disappointed that friends bought us a bottle of champagne to be delivered to our room at 6:30 pm and it was never delivered. They phoned and complained. Too bad as we were staying there for a celebration.

Points positifs: Beautiful. Great staff

Points négatifs: No

Points positifs: The staff & the restaurant were excellent, the room was beautiful.

Points négatifs: Because this hotel is attached to a casino, people on our floor were coming & going all night long, slamming their doors. We did not get 1 minute of sleep. You should designate some floors NON-Casino floors so that regular guests can sleep.

Points positifs: l'emplacement dans le centre-ville était super, tout comme la réception et le personnel du service de valet. Le style d'une grande suite était assez apprécié.

Points négatifs: les chambres sont très vieillottes avec des meubles 10-15 ans de plus. Lit monté sur un cadre en bois grinçant. Il faut vraiment mettre de l'argent pour mettre à jour les étages !

Points positifs: Ma réservation a été annulée avec mon consentement! La chambre était revendue pour plus de deux fois !

Points négatifs: Faites la course en kayak, Profitez d'une chambre et du Century plaza Hotel and Spa. On leur offre une chambre de même valeur dans une ville différente. Lorsqu'une personne réserve une chambre dans une ville, elle veut généralement être dans cette ville. Des arguments élogieux pour les entreprises !

Points négatifs: Le lit était horrible beaucoup trop dur, le climatiseur ne marchait pas, nous avons décidé de ne pas y retourner

Points positifs: L'hôtel est à quelques minutes à pied des restaurants, des boutiques et des lieux de divertissement.

Points négatifs: L'hôtel est propre mais montre des signes de vieillesse.

Points positifs: Le restaurant italien est très bon. Des pâtes faites maison tous les jours et le meilleur flétan que j'aie jamais eu. Les chambres sont spacieuses, simples et confortables. Le personnel est chaleureux et courtois.

Points positifs: Il est idéalement situé près du centre-ville et des magasins. Le personnel est super. Fabuleux restaurant situé sur place.

Points négatifs: L'hôtel est un peu démodé. La moquette était abîmée dans notre chambre. Très modeste pour le prix, mais l'emplacement est vraiment génial

Points positifs: J'ai eu une suite studio et je ne m'attendais pas à la cuisine, à la chambre séparée, au grand salon et au balcon ! Super endroit.

Points négatifs: Grande, confortable et à un prix très intéressant.

Points positifs: Le restaurant était bien trop cher et la nourriture était horrible. Le serveur n'a rien fait pour changer la situation

Points négatifs: La propreté de ma chambre, il fallait plus de détails de nettoyage la chambre sent la moquette sale et on peut le sentir

Points positifs: Il est à proximité du Stanley Park. Très propre et romantique. Vue fantastique sur le centre ville.

Points négatifs: Les lits étaient durs et inconfortables

Points positifs: L'emplacement, la mini cuisine et la suite avec 1 chambre à coucher, le restaurant de l'hôtel et un excellent café étaient tous super pour le prix.

Points négatifs: Hello Mr. Price, I can copy KAYAK, however that is a confirmation email for out-going emails only. About your question were do you go, I would advise you to call KAYAK customer service and explain the situation. My supervisor Steve Fuenzalida has been CC on this email as well as the Reservations Manager since she is the one who provided the back up that I attached on the previous email. I am really sorry to hear that from you, We as a hotel are willing to help you get the answers you are looking for and provide all the information necessary. Alan Torres Front Desk Duty Manager Century Plaza Hotel & Spa 604 687 0575 ------- Original Message ------- From : Lance Price[mailto:lprice33@hotmail.com] Sent : 10/16/2016 3:02:26 PM To : dutymanager@century-plaza.com Cc : fdassistant@century-plaza.com; supervisor@century-plaza.com Subject : RE: Re: Your Getaroom booking via KAYAK - Reservation Confirmation #R657983447 Thank you for your time today Alan. My request from you today was, "Where do we go"? In fact, you said you could contact your supervisor and Kayak. I do not see Kayak or the booking company address in the email below. What I am hearing from you is, your company did what it was asked to and I do not receive what I paid for. I guess Kayak, GTA and Century Plaza lose a former and future customer. Have a good afternoon, Lance & Lindsay Price On Oct 16, 2016, at 12:40 PM, Alan Torres wrote: Mr. Price, In response to our recent conversation I have attached the booking request from Guiliver Travels Association (GTA). This can show you that we weren't aware your booking was made through KAYAK as well as your request. On the booking request they ask for a standard studio suite (no specification) and it says an additional guest will stay with you (no names). Our Reservations team assign rooms based on our type-bed availability and on the accompany name (If guests are same gender or no name was provided we try to accommodate them in rooms with two beds). However, during the check-in if the guest wants to modify the bed type we can do it as long as we have availability. If you need further information please don't hesitate to contact me. Regards, Alan Torres Front Desk Duty Manager Century Plaza Hotel & Spa 604 687 0575 ------- Original Message ------- From : Lance Price[mailto:lprice33@hotmail.com] Sent : 10/16/2016 11:11:04 AM To : dutymanager@century-plaza.com Cc : Subject : RE: Fwd: Your Getaroom booking via KAYAK - Reservation Confirmation #R657983447 Cheers, Lance Begin forwarded message: From: confirmations@getaroom.com Date: October 12, 2016 at 9:24:54 AM PDT To: lprice33@hotmail.com Subject: Your Getaroom booking via KAYAK - Reservation Confirmation #R657983447 getaroom.com In partnership with: kayak.com Twitter Facebook Reservation Details StatusCONFIRMED Conf. #R657983447 ArrivalSaturday, Oct 15, 2016

Points positifs: Location, amenities, spacious and very complete suites, and the restaurant were all major pluses for us. Plus being pet friendly. Overall I felt like we paid for a good deal, and that the staff was courteous and warm all around. I especially enjoyed the restaurant and its staff, the food itself was really quite good even if not very diverse, but what options there were, were just delicious.

Points négatifs: The rooms could use some remodelling, they're kinda heading towards rundown and the layout for the double suites feels awkward, then the vent in the bathroom was just noisy and useless. The elevators need a serious overhaul... they even set off the fire alarm, and then on checkout day only one elevator was working, which made for 15 minute delays across the board.

Points positifs: Great location, great fitness centre, comfy bed.

Points négatifs: Not the cleanest room I have been in (dusty, bit of mould), very slow lifts and long waiting times, staff could be friendlier (but then again, so could Vancouver as a whole).

Points positifs: It was easy to find the hotel location, parking, and the view was lovely. The hotel staff were friendly, helpful, and easy to reach. The bed was comfortable and the room had that sort of dated but welcoming feel. The room looked like it used to be an apartment or condo that was redeveloped into a hotel. There is a pool - in the basement. The fitness center is top-notch. There is an elevator - more than one. A spa and a great little café are on the first floor.

Points négatifs: The cleaning left something to be desired. The toilet had obviously not been wiped down and there was hair in the shower. The sheets had been changed and windows wiped down - so it was okay...but it could use some work. Parking - When I checked in they said they could add parking at $17/day to my bill. I was fine with that - but when I got the receipt with taxes and fees it was more like $22/day. I would have been fine with the $22/day - but be upfront about it. Either say it is $17/day and stick with that or say it is $17/day plus taxes and fees. It put a sour note on the check out experience.

Points positifs: I booked this hotel because I got a great deal, but was very pleasantly surprised when I got there and saw how nice it was! Definitely way better than what I had expected for the price I go on Kayak. The single room I booked was very spacious and clean, with a couch, dining table and a full kitchen, even including appliances (full size fridge, oven, microwave, electric kettle, toaster, etc') and dishes in the cabinets!! Staff was super nice and helpful and let me check in early even though I arrived way before the normal check in time. Even more value for your money, they gave me great coupons to use both at the restaurant and the spa. There is also a cool little cafe you can enter right from the lobby. since the weather did not cooperate with my plans to go for a day of hiking in the area while I was there, I decided to stay in and pamper myself with one of the spa packages for half a day. It's a bit on the pricy side, but they really did think of EVERY little detail to make sure you felt pampered and relaxed, so I feel was well worth the expense, and I had a great time. I did not know this, but the lady who took care of me at the spa also told me the hotel is pet friendly which is really nice. Though I did not see any pets over the weekend I spent there. The location is great, right in the middle of everything, walking distance to lots of great shopping, Granville Island, and the sky train. Overall it was a very pleasant stay, and I would totally come back if I'm in the area again. Would have loved to try the restaurant, but it didn't work out with my other plans this visit.

Points positifs: The spacious rooms and the services of the staffs.

Points négatifs: The heating in the room was not very good.

Points positifs: I don't feel it's necessary to change linens, make the bed and clean up on a daily basis. You offer a $5 credit to the room, cafe or dining as a reward which saves us both, not to mention the environment.

Points négatifs: Totally satisfied.

Points positifs: Excellent location and price (special)

Points négatifs: Poor pool facilities, very hot room; overall dated and definitely not a 4 star

Points positifs: Stayed at a suite, spacious, good facilities (iron, coffee maker) nice efficient staff. Located on Burrard street, 15 minute walk from the convention center and the coast line.

Points négatifs: wifi in rooms is not free, although it is available in the lobby free of charge. No major issues otherwise.

Points positifs: the amazing view from or balcony

Points négatifs: thtat we had to ask to get our room cleaned an that we got a tini small room first, even if we had booked a big suite.

Points positifs: The location being on one of the main streets of Downtown it was quite convenient.

Points négatifs: No free internet access. The room service was poor, in spite of the 'no disturb' card on the door the room was serviced. The coffee tray was never replenished, the kitchen and the used crockery/cutlery was not replaced with washed clean ones, as there was no dishwasher provided one expected the dirty dishes to be replaced.

Points positifs: Staff were very plesent, rooms clean, service was very good.We needed to change from a king bed to a room with 2 doubles and even though the hotel was full one of our nights due to a U2 concert they accomodated us. Liked the coffee shop and internet cafe. liked the kitchenette even though dated, very clean.

Points négatifs: Bathroom, needs updating.

Points positifs: Convenience, amenities, staff.

Points négatifs: Furniture in my room was in poor condition.

Points positifs: I liked the spacious size of the hotel room. It was very well-equipped with having the kitchenette. The service of the hotel class was very good, as well.

Points négatifs: The windows were single-glazed so some street noise could be heard in our room,even though we were on the 22nd floor. Also, the draperies were not great in that they did not close properly and shut out the early morning light.

Points positifs: Excellent location, comfortable room against a reasonable price.

Points négatifs: Ambient temperature control in the room was poor, which made the room very warm.

Points positifs: Bel hôtel. Chambre propre. Moins cher que la plupart des hotels sur le bord de la plage dans les environs. Le personnel nous a bien aidé. Petit réfrigérateur dans la chambre. Bonne vitesse de Wi-Fi gratuit.

Points négatifs: Salle de gym était très limitée. Il n'y a que deux tapis roulants et un était brisé.

Points positifs: Il est très bien situé, agréable et équipements. Personnel sympa et très propre.

Points négatifs: Lits un peu trop mou. Cage d'ascenseur est audible et un peu ennuyeux.

Points positifs: Excellente chambre, la vue, le service, le personnel, la pression de l'eau, les équipements de sport et le restaurant.

Points négatifs: N/A

Points positifs: Que mon petit chien puisse rester avec moi et l'emplacement.

Points positifs: L'emplacement est super, la façon dont le personnel vous traite et la qualité globale.

Points négatifs: Pour le prix que nous avons payé, je m'attendais à une chambre plus grande. J'aurais alors aimé avoir une vue dégagée sur le port nord, mais un bâtiment bloquait partiellement notre vue, un peu embrouillée même si ma femme l'aimait.

Points positifs: Idéalement situé à proximité du centre des congrès avec un personnel informé et sympa. La chambre est excellente. Les équipements des chambres sont modernes et propres. Nous reviendrons dans cet hôtel sans hésiter et le recommande à d'autres.

Points positifs: J'ai adoré la décoration moderne et l'élégance de l'hotel.

Points positifs: Le personnel était sympathique et courtois. L'arrivée et le départ ont été fluides. La chambre était propre et agréable. La salle de gym et la piscine ont tout ce dont vous avez besoin pour un long week-end. L'emplacement était parfait pour aller à pied aux restaurants, aux parcs et au bord de l'eau. Nous y retournerons.

Points positifs: The front desk was extremely helpful in getting us settled and helping us get a reservation at a fantastic but very popular restaurant nearby. And when we arrived at the restaurant the hotel sent a small hors d'oeuvre plate to us as a gift. Very classy. All the hotel service people were friendly and professional. We loved our corner bedroom with a view of downtown Vancouver. The windows went from floor to ceiling and the light was beautiful even though snow was falling. Beds were comfortable too. We booked on Kayak and the price was very reasonable for a city hotel near the waterfront. I would definitely go back.

Points négatifs: The Lobby was designed as a contemporary open space but it felt too big and vacant. Its interior design could be freshened.

Points positifs: I stayed at the Coast Coal Harbour in downtown Vancouver in mid December about two weeks before Christmas. Decided to head north for the holiday and go see Christmas lights somewhere cold (Butchart Gardens in Victoria was AMAZING, by the way). Vancouver was definitely in full swing for the holidays, but the city is pretty quiet and the crowds have dwindled by this time of year. Everything was fantastic. It's freezing, but I'm pretty sure the bedding was nice and warm, because I remember sleeping like a baby. The room was a decent size with good amenities, the bathroom was huge, and everything is "green" - recycling; economy sized bottles of shampoo, lotion, etc.; not unnecessarily washing towels that aren't really dirty... I'm from Los Angeles, so I hate to see water waste. You won't find any at this hotel :) Everything is walking distance - It's centrally located, about at 12 minute walk to the train that takes you to and from the airport, and only a block or two from the water. It rained (duh), so we took taxis a few times (at present, Uber doesn't operate in Van city), but if you have a hood and an umbrella, you shouldn't worry. The city is built for wet weather, and everything went along smoothly. The best part of the hotel was the staff. Can't remember the name of the guy at the front desk (Louis? Luis? I may have made that up.), but he had spot on recommendations for food and attractions. He recommended a great brunch spot called Medina and a fun Christmas Market (German style) with a photobooth, cider, mulled wine, and a lot of hand-made crafts. I had a great time in Vancouver and would definitely stay here again. Two very excited thumbs up! Note: We also took the Westcoast Sightseeing bus to Victoria. They pick up and drop off directly at the hotel, which is really great if you're planning on taking any side trips to Victoria.

Points négatifs: I haven't got one, single complaint. I guess the views from some rooms aren't as great as others, but why gripe about the view when you can go out into the city and actually experience it.

Points négatifs: Was advertised as a supreme king suite. We opened the door on the 16th floor expecting a suite. A seperate seating area. Somewhere we could sit & look at the view of the harbour & Stanley park. Instead we found a king size bed, with 1 chair in the corner. A coffee maker with only plastic cups to drink our dark roast coffee,that once we added whitner it turned gray. The small tv on the wall was off to 1 side, leaving 1 person to sit on the bed ( which was quite comfortable) on an awkward angle. Overall it was a nice hotel that left a sour taste

Points positifs: Waterfront

Points négatifs: Baggage taken separately instead of in same elevator, and baggage gentlemen was very pushy as well as the valet attendant. Park elsewhere nearby for much cheaper.

Points positifs: Very modern and great location and facilities.

Points négatifs: No bad points at all. Would highly recommend staying at this hotel.

Points positifs: View

Points positifs: Everything in the room was so clean. Room was spacious. Toiletries and bath products were very good. Location was perfect; very short walk to the seawall and convention center/Canada Place. Cafes, restaurants, breakfast spots are all around. Very close to a drug store and nice grocery store (Urban Fare). Area is very safe. Walking at night was fine. Staff very helpful.

Points positifs: cleaninness of the room, kindness of the staff, position

Points positifs: It was close to my conference. It was very clean. The bed was comfortable. There were no bedbugs. There was a coffeemaker.

Points négatifs: The room was noisy from the elevator, poorly lit, very spartan and minimalist. The parking was very expensive and valet-only even though on the back of the valet ticket it said that my car might be parked on the street. Very costly for possible on-street parking!

Points positifs: The fact that the hotel is brand-new.

Points négatifs: There isn't a specific concierge - only the reception staff.

Points positifs: excelent staff workers

Points négatifs:

Points positifs: Staff very friendly - couldn't have done more to help us. Also gym facilities excellent

Points négatifs: Parking was expensive and we ended up parking in a hotel car park next door as their rates were slightly cheaper

Points positifs: hotel trés bien placé, parking facile bien que cher

Points négatifs: A ce prix la chambre manquait de confort!Pas de minibar!personnel trés peu motivé

Points négatifs: Les déjeuners de l'Hotel en particulier le buffet continental est trop cher par rapport à ce qu,il offre, pour le même prix le buffet de l'hotel Renaissance en face est beaucoup plus élaboré et offre entre autre du bon fromage cheddar et d'excellents fruits frais ainsi que plusieurs variétés de pain de blé entier, des noix dattes et autres accompagnements .

Points négatifs: Il n'y a pas de frigo dans la chambre ni de théière.La force de ventilation de la clim n'est pas reglable

Points positifs: Très bonne situation à moins de 10 minutes à pied des rues commerçantes. A une minute du bord de mer avec ses promenades et ses restaurants. Excellent rapport qualité/prix.

Points négatifs: L'air conditionné un peu bruyant.

Points négatifs: Pression de douche

Points positifs: Très bel hôtel, très bien situé Le restaurant est excellent Essayez de faire un petit déjeuner. Ça vaut vraiment le coup.

Points positifs: Bien décorées, modernes et spacieux.

Points négatifs: Le bruit des travaux. L'hôtel ne nous avait pas prévenu de cela. Nous aurions pu éviter cela.

Points positifs: La propreté de l'hôtel, moderne, pratique, beaucoup de commodités

Points négatifs: L'après shampoing est impossible à faire sortir de la bouteille. Merci de bien vouloir modifier votre contenant !

Points positifs: L'emplacement était bon - assez central pour aller au centre-ville et à seulement quelques pas du Skylink train.

Points négatifs: Le salon était extrêmement petit - beaucoup plus petit que les photos sur le site. Ce n'est pas une chambre que l'on voudrait accrocher. Donc pour le prix, cela ne m'a pas vraiment donné un bon rapport qualité/prix. Le processus d'enregistrement se déroule dans une chambre sombre et en panne dans le garage de l'hôtel. Je recommande cet hôtel pour les voyages d'affaires. Je ne suis pas sûr de le recommander pour les voyages de loisirs.

Points positifs: Staff

Points négatifs: I have stayed at hotels that cost 2/3 the cost of this place in Vancouver and were just as nice if not better. I am very confused why I paid $600 a night to stay here.

Points positifs: The staff was amazing the rooms were impeccable the views in our corner suite were amazing !!

Points négatifs: Although the features of this hotel are truly amazing..... We were not able to stream music via Bluetooth into the stero system from our devices. My girlfriend had made a mix for my birthday celebration we had to listen to it from the iPad

Points positifs: The service was outstanding. We had two suites during the day of our wedding for both wedding parties to get ready in. All of our requests were completed in a timely and gracious manner. The staff was incredibly nice and overly helpful. Thank you for making our day that much easier.

Points négatifs: Nothing, it was a perfect stay for what we needed.

Points positifs: It was a beautiful hotel and was reasonably priced.

Points positifs: Loved it all but found the staff to be extreemly friendly and helpful

Points positifs: Modern, clean, quiet and efficient

Points positifs: The staff are amazing warm friendly and genuinely helpful. Beautiful hotel and good location. A calm oasis in a busy world

Points négatifs: I really didn't like the attitude of the employees(specially the front desk) ..and the quality of the service doesn't high to a 5 or 4 stars hotel service..comparing to other shangri-la hotels world wide

Points positifs: i loved the room. it was really nice.

Points négatifs: yup the hotel didnt offer me a free pick up from the airport. which they should since the other hotel that i reserved for my stay offered that.

Points positifs: service and the low profile of all departments, no large public gatherings or wait times

Points négatifs:

Points positifs: Le fait qu'on se sent chez soi.

Points négatifs: n/a

Points positifs: Absolutely amazing hotel. Definetly the best in Vancouver for luxury and class. Rooms are incredible. Pool is perfect, a bit small if you want to swim but great for relaxing. Everything is 5 star quality.

Points négatifs:

Points positifs: The bedrooms - size, layout and decor.

Points négatifs: Felt that the bar staff were very formal - to an the point of making customers feel uncomfortable.

Points positifs: Design, marble bathroom, pool

Points négatifs: Understaffed, check in took almost 1 1/2 hours, the fruit bowl sent to the room was a nice touch but some of the fruit was mouldy. Our suite was the first level above the pool and the music from the pooldeck was disturbing late at night.

Points positifs: Très sympa

Points positifs: Le petit-déjeuner, du caractère, personnel aimable, décor

Points négatifs: Salle de bains commune

Points positifs: La chambre était charmante Salle de bain impeccable Lit confortable Boutique avec des pierres apparentes Bien situé Très bon rapport qualité-prix pour un jeune couple non concernés par des tas de services

Points négatifs: La chambre était de taille intime

Points positifs: Très bien situé, à seulement un pâté de maisons et demi de Hastings St., près des restaurants et des boutiques. La salle du petit déjeuner était super pour être à l'écoute de toutes les langues et accents. L'hôtel dégage un charme de la vieille ville, et ma chambre était très calme.

Points négatifs: L'absence d'un bureau était un problème, mais j'ai pu utiliser le joli bureau dans le hall commun de mon étage. La plupart des chambres partagent la salle de bains, et la douche, parmi plusieurs chambres à cet étage, mais ce n'était jamais un problème pour moi (qui restait presque une semaine entière). Il n'y avait pas non plus de climatisation, mais ce n'était jamais un problème, avec le temps frais de Vancouver (jamais au-dessus de 70 F pendant une semaine en juillet!) et une fenêtre qui peut rester ouverte toute la journée.

Points positifs: Chambres confortables et charmantes.

Points négatifs: L'hôtel est en rénovation. Il n'y avait pas d'interruption de service, mais le bruit ! Si ce n'était pas pour le charme de l'hôtel et du personnel, j'aurais trouvé un autre hôtel.

Points positifs: La chambre était propre, confortable et le personnel était très sympathique.

Points négatifs: La chambre était assez petite.

Points positifs: The hotel is quite the little historic gem, clean new bathrooms, and king sized beds.

Points négatifs: The room had a musty smell, if thats an issue be aware.

Points positifs: The style and decor of the hotel.

Points négatifs:

Points positifs: We enjoyed the heritage of the building. Loved the fresh lilies at the front desk. The bedding was luxurious.

Points négatifs: Didn't enjoy the front desk staff not greeting us when we walked through the lobby. Even if we aren't checking in or out a smile and hello is still appreciated.

Points positifs: Very cozy overall. Nice clean room and spacious bathroom

Points négatifs: The hotel staff could be a little nicer

Points positifs: I liked how clean and comfortable and stylish the Victorian is, considering the affordable cost. Loved that there were computers for guests' use. And the staff were all extremely nice.

Points négatifs: I didn't like having to squeeze past the bed to get to the other side of the room. And I thought that the dining room could be a little nicer.

Points positifs: The staff was very accomodating and polite.

Points négatifs: The absence of an elevator. Although, I know that the hotel is patterned after the Victorian era but, it will be best for the occupants to have the benefit of such facility especially if one has heavy luggages.

Points positifs: great room, beautiful reno, good sheets, clean and lovely bathroom

Points positifs: Très bien situé dans le centre de Vancouver, cet hôtel de charme est idéal pour de cours séjours touristiques. Certaines chambres ont été refaites récemment à l'occasion des jeux Olympiques et sont très confortables. Le rapport qualité/prix est excellent (notamment hors saison). Autre atout: la patronne est française et réserve aux clients français un accueil exceptionnel.

Points positifs: Le rapport qualité/prix est absolument excellent. L'équipement est très bien sauf en ce qui concerne la salle de petit déjeuner, très insuffisante. Mais les propriétaires qui ont déjà fait de grands efforts d'amélioration sont conscients de cette insuffisance et devraient y remédier d'ici 1 an en supprimant une chambre voisine de la salle actuelle. Absolument remarquable aussi, la qualité de l'accueil que ce soit en français ou en anglais !!

Points positifs: Les lits sont très confortables ainsi que les grandes robes de chambres frounir avec petits déjeuners santé inclu. À recommander.

Points positifs: Location centrale, rapport qualité-prix

Points négatifs: Bruits extérieurs et propreté extérieure. Absece de climatisation

Points positifs: Bon hotel. Ambiance très romantique. Domage que certaines chambres n'aient pas de sdb indépendante.

Points négatifs: Le canapé-lit était le pire. Le quartier n'est pas bon non plus

Points positifs: L'emplacement et le service.

Points négatifs: A besoin d'un grand restaurant

Points positifs: La chambre était magnifique

Points positifs: Beaux draps. Grandes fenêtres.

Points négatifs: Distributeurs automatiques indisponibles. Machines à glace difficile à trouver. Mobilier dans l'entrée pas accueillant. Difficile de faire rouler les bagages sur la moquette.

Points positifs: L'hôtel était agréable. Spacieuse. A proximité de la mer le sky train à côté.

Points négatifs: Le quartier est d'application des mesures transitoires. Un pâté de maisons de l'hôtel a l'air simple

Points positifs: Tout était super

Points négatifs: Pas de problèmes

Points positifs: Excellent emplacement dans le centre-ville de Vancouver. Le parking est sur place dans un garage, mais il est un peu difficile à trouver. Canapé-lit dans la chambre était vieux et était cassé. Début des années 90, mais propre.

Points positifs: Un excellent service client

Points positifs: Très bel hôtel propre. Chambre spacieuse avec une vue magnifique. Excellent service

Points positifs: Le personnel était très sympa et très serviable ! Ce sera un vrai plaisir d'y retourner !

Points positifs: Le personnel est merveilleux

Points négatifs: Pourrait être un peu rafraîchi. Faudrait une mise à jour des meubles et des équipements dans l'ensemble

Points positifs: Le personnel était très sympa et courtois. L'hôtel est tout près du métro et des bateaux de croisière.

Points positifs: All the staff were great and very polite (In the reception Kim and Jason are awesome). Excellent location and easy access.

Points négatifs: Price goes up if you try to stay an extra day

Points positifs: The corner room view

Points négatifs: Breakfast, toiletries, quality of towels, no slippers or robe.. overall not a luxury hotel or even 4 star.. more like a 3.5

Points positifs: Well located downtown Vancouver hotel, recently tastefully renovated. Friendly, helpful staff.

Points négatifs: The toilet in our bathroom was located immediately in front of the sink which made access to the sink a bit awkward. New bathrooms are small.

Points négatifs: This is solidly a two-star hotel. Admittedly this is my first and last experience in a Delta Hotel. There was nothing that I was used to experiencing in other Marriott-brand hotels. The room was spacious but the positives ended there. The "suite" was really an urban 1-br meaning there was a 3/4 wall dividing the bedroom from the living space, so we had to be super quiet once our baby went down for the night. Definitely not "suite". The room was clean-ish, but definitely dingy, maybe this was due to the age of the hotel. Definitely in need of an update. The mattress was VERY uncomfortable...surprising since this is usually the strong point at a Marriott. The couch was falling apart, the upholstery was separating at the seams and felt as though I was sitting directly on the hide-away frame beneath. The fixed shower pipe jutting from the wall was low and angled awkwardly sideways, making it difficult to aim the showerhead properly. I am only 6' and I had to contort myself awkwardly to wet my hair. We left a day early since we were not comfortable.

Points positifs: The people were very helpful and friendly. Upgraded us and had our rooms ready early. Food in restaurant was good. Bar happy hour was great. Great location to all the areas we wanted to go to ---

Points négatifs: That they did not have a shuttle service from the airport or to port as we were there for a cruise. Although you could walk from hotel, it was a bit difficult with cruise luggage.

Points positifs: the front desk staff were very helpful at all times

Points positifs: I liked the suite setup. I liked the location, as I had a meeting at the Convention Center. I liked the free Internet access.

Points positifs: The front desk staff and valet parking staff were very helpfuland extremely acomodating.

Points négatifs: We felt the cleaning staff could have done a better job. There was some question of safety after 2 nights of police present on the streets boudering our hotel.

Points positifs: Nice gym.

Points négatifs: Thought room was quite small for the money we paid.

Points positifs: staff werwe very accommodating

Points positifs: La proximité des sites et des services d'autobus et de train (Skytrain) et le personnel accueillant

Points positifs: Very close to conference I had to attend, very pleased about that.

Points négatifs: Just the cost of parking, it would be nice to have the cost included in the cost of the room.

Points positifs: la proximite quant au centre et promenades

Points négatifs: internet payant

Points positifs: The hotel was close to the centre of the city and therefore easy to find our way around. We had stayed there previously so happy to be back.

Points négatifs:

Points positifs: The room was amazing. Real (glass) wine glasses, robe, computer tableThe corner suite was wonderful. Perfect for a romantic experience.

Points négatifs: Not offered any compensation for having to wait for a room when we checked into the hotel well after the posted check in time. We had to wait an hour at a local coffee shop, as there was no where to wait at the hotel other than then lobby, as all hotel facilities were closed.

Points positifs:

Points négatifs: We heard the traffic in the early morning, people shouting and sirens all night. The appliances were a bit out dated. The parking was expensive and they charged you for the morning newspaper if you placed it in your room. Patrons should be aware of this when booking

Points positifs: This is an amazing hotel which I would recommend to anyone I know needing accommodation in Vancouver. Absolutely fabulous. Clean, very helpful staff, lovely room, great bar, great location.

Points négatifs: