Hôtels - Key West

Very quiet, which is what we prefered. Breakfast was nice & a good variety. Room was comfortable and screened in deck was nice. Stayed in Room 220 which is a mini- king suite. There is a separate sitting area but not much in the way of accommodating a third person. The room decor was modern, but the tub was definately old cast iron (but really not an issue). Limited drawer space if you dont like to live out of a suitcase. Beach front, but not beach accessible. Smathers Beach is a decent mile walk. The staff was very accommodating & nice!

Pool needed to be vacuumed. Not an elevator to the second floor.

everything incredible hotel wonderful grounds breathtaking hotel INCREDIBLE TOP NOTCH STAFF I could go on and on This is now a must for me in Key West

Absolutely nothing

Location is beautiful

Beach is full of rocks and algae. The public beach next door is much better. First room was filthy and had a broken toilet. Second room was in desperate need of updates

Beautiful, large, quiet rooms; free parking

Beach front but can't swim in the water.

Everythink

The people where very nice, service was fast and accurate. The Cuban Sandwiches where very good. Great roast pork! I complimented the chef.

The extra charge for parking. It seems petty to charge $20 per night that your 1 car is parked in the parking garage. the cost for the weekend was plenty. The breakfast was good but a little pricey.

Dirty rooms and no ocean view with unfriendly staff!!!

Across the street from the beach. Shuttle service that ran to Duval st every hour or so. Nice swimming pool and restaurant. Very friendly staff

Far from most of the attractions in key west, but that also made it quieter. Shuttle service made up for the location.

Pool area nice.

Low price/quality. Expensive.

This was our first trip to Key West and we could not have chosen a better property. The rooms have been fully upgraded and were stunning-LOVE the kitchen and bathrooms!!! The resort was spacious-we had 4 adults in a 2 bedroom suite and had plenty of room. The poolside and turndown service was fantastic - the fruit smoothies and daily muffins were a big hit with our group. Dusti and Nordi were wonderful - thanks for all of your assistance while we were there (and for putting up with us....lol). We will definitely be back!

The Santa Maria was a fabulous place to stay! The staff, the location, the cleanliness, and of course the fresh fruit and muffins every day were all amazing. The pool was always at a very comfortable temperature too. Just a a block from the famous Duval St. and some of the best restaurants in Key West. The rooms were very spacious as well, space was definitely not an issue. I would highly recommend the Santa Maria if you're planning a trip to Key West!

I am not one to post on sites However after my last experience at The Pier House after staying there for many years IF you have ever stayed at the Pier House you will be very disappointed now that it has changed ownership.. You will be lucky if you return to your room at 4 in the afternoon and your room has been cleaned if it was cleaned not well... No more Robe's in the room... $20.00 daily parking fee!!!! No evening entertainment..... Try to get a beach chair or towel, Management is RUDE and DISRESPECTFUL as to ANY AND ALL COMPLAINTS and REQUEST, Location is all that is left., Till the new owner realizes what guest have come to appreciate and love about the Pier House STAY AWAY FROM THE PIER HOUSE!

This hotel was in a great location. It is situated at the end of Duval Street right on the ocean and near all of the great restaurants, bars, and shops. It has its own private little sand beach with a bar. The pier for watching the fabulous sunsets of Key West was right next door. The Depot for catching the tours is right up the street, and there is free parking. We would absolutely stay here again.

Floor level. Could not use.

Reserved 2 rooms but when checking in the hotel showed only 1 room was reserved. Hotel staff had to scramble to accommodate us.

The service. my personal thanks to hotel employee, and the Haitian shuttle drivers. Exceptional hotel with alll the amenities. You were the best part of my trip..coming back to you and Key West.

The room was super spacious... Didn't expect that...loved it.

Pool was crappy.

It was right on the water

N/A

The staff was great and hotel is in a perfect location to walk around the city!

All godd, had a great time.

Drinks were a bit expensive.

Le personnel était très serviable et aimable

En raison d'un événement à Key West, nous avons payé $400 /nuit ce qui était très cher ! L'hôtel aurait été un très bon rapport qualité/prix pour 150-200 $/ nuit

Wasn't sure what to expect after reading the reviews, but we were very happy with what we found! The room was clean, bed was comfy, nice big bathroom! Very pretty pool, the drinks at the tiki bar were yummy and reasonably priced. Close enough to downtown but far enough that you don't hear all the 'celebrating'. We would definitely stay there again and recommend it to friends. Almost forgot - breakfast was awesome! There was big choice of items, you could go light or heavy!

Our room was is an older section of the hotel. The room design made it difficult for the A/C to get to the bathroom and as a result the bathroom had a constant humid, musty scent/feel to it. Our room- #158 had no hooks/racks to hang damp towels or suits. The only thing to hang anything on was the shower curtain and the assist bar for the toilet. The room had only one mirror-in the bath over sink. The big table was a waste- a standard dresser with a mirror over it would give more space and storage especially since there is no closet. As I said- the staff was excellant and the facility, for what they had to work with (location and size) was utilized to the max.

Booked with priceline, double charged me for the room. wouldn't reverse the charge. Their customer service refused to help. Will never deal with priceline again.

Pool is awesome. Nice rooms. Location is also great.

A little difficult to navigate hotel.

Comfortable room with couch (instead of the usual table & chairs), nice decor (shutters instead of blinds, marble bathroom vanity). A short walk to Mallory Square and many good restaurants.

Construction was in progress on facade, so had to use side & back entrances, but noise wasn't an issue.

Very professional

Small bathroom